I’ve been a customer for years. I was going to replace a tire due to an unfortunate side puncture. The tire was still under warranty for a small discount. The manager said it had too much wear and that it was no longer under warranty. The only solace a had after I jacked up my tire was that discount tire would take care of me. 🤦‍♂️

Great customer service really willing to help you out

This place is amazing! The staff are super friendly and very professional! They will do everything they can to accommodate you and get you the best deals! I highly recommend Discount Tire, especially this location!

This is a great location. They had the 4 tires I selected and had me in for the install at 8:30 this morning. They even replaced the 21 year old spare tire with the newest/best tire on the truck without me asking for this. You cant get it any better than that. Eastgate location, Garland, Tx.

Great experience there always professional and try to get to you quickly and then get you taken care of.

Very professional and Ricky Bobby fast.When I need something as simple as air in my tires to new tires I go to Discount Tires where you as a customer are treated correctly.I wished every corporations was like Discount Tires.

First time at this location. Will not be coming back. My brother is out on vacation and he works at another discount location. Soon as I got here. Lee is forcing a sale as he walks up to me and pretty much the whole time. I let him talk and I just listened. I scheduled an appointment to get balanced and rotation. He explained why I shouldnt get rotation. Because I need new tires. Then after they brought the car in he had another reason why I shouldnt get the balance. So at that point Im not gonna stand there and play with the guy. Clearly manager is pushing them to sale but at least keep the customers you get. Especially new ones because they will come back. I got there at 10:30 and they managed to run me out of there before 10:50. Lee was a nice guy, just needs to learn how to take care of a customer needs instead of trying to sale on someone who is not in a financial state to purchase wheels and tires. Wouldnt recommend this location. Look for a location and talk to honest people who actually help you in end.

Great service, people there have usually been very honest. I live closer to mesquite location but Service is a hit or miss at times and not very honest and transparent.

Great customer service. So glad to have them to take care of tires. Feel more at ease on the road with quality tires underneath me. Thank you Lee and Jose.

Best experience Ive had here yet. LEE WAS FABULOUS!!

Wonderful !!! The workers are so polite and helpful. I went to check the air in my tire and they found a nail it . They repaired the tire. 😁🎉 keep up the great work

They took the nail out of my tire and fixed it for free!! Pretty awesome service

Some of the best prices and best incentives on tires in the country.

Lee was great! He got my car in immediately for a flat tire repair. He was friendly and knowledgeable. Ill be back when its time for new tires.

The warehouse sent one of my tires the wrong size Shane the manager was very professional and gave me a variety of options Im very satisfied with this location I was in and out fast this location ROCKS

This location is usually very busy. I went on. Monday late afternoon and bought 4 new tires. Was in and out in about 30 minutes!

Just got brand new wheels and tires good job in great customer service on today I would highly recommend this place.

I worked with Chris the last two times and he is AWESOME!!I was a Service Advisor for 25 years and I ALWAYS took the best care of my customers I possibly could!! Trust is the most important thing in the car business and you can see that Chris is doing a GREAT job earning his customers trust!!

Just started going to this location since its the closest to my house and thankfully they are great! 👍 Excellent customer care and service. 5 ⭐ ⭐ ⭐⭐⭐

Ive always had top notch experiences with Discount Tire and this was no exception. Chase went above and beyond - he knew all the details of the different tire options and even gave me a manufacturer rebate that wouldnt be available for another 2 weeks. Discount Tire has always been the only tire place I go to, but this location has become my go to Dallas location.

They were generally concerned for my safety and were able to offer me a great deal that i couldnt pass up. Very friendly and receptive..

Repair my flat under warranty with no problems so I bought two more 🤩

Jumped right on a tire repair. Fixed it and had me on my way in just a little while. Always best to go on a weekday. Less busy. Faster in and out. Friendly and helpful. Didnt try to sell me tires but explained my wear and let me know when Id need new tires.

Always want to sell you things you dont need

Very friendly and helpful. I had a flat tire and was stranded on the side of the road for hours. I was upset and in a bad mood from waiting so long for my tow truck when I finally arrived at discount tire. Chase helped me and seemed very knowledgeable, asked plenty of questions, and made me feel comfortable and confident that I had come to the right place. He gave me several options for my tires and informed me of the differences and the ones he thought would be best for me without pressuring or upselling me. There as about an hour and a half wait, but given the amount of people in front of me and that they were replacing all my tires, that seemed very reasonable to me. Id much rather it take some time and be done right than be rushed and have them do a bad job.

Friendly, timely, and helpful. Had a flat tire so I threw the spare on and drove over. They let me know that really all my tires needed to be replaced but werent pushy about it at all and understood that I couldnt financially do all tires today so they helped me with the one in a timely manner and sent me on my way

Employees wear masks like chin straps, including the person who drove my car out of the garage. An employee with his mask hanging down low on his face literally ran to put his face close to mine to talk to me. The curbside service was really clumsy, which I understand because Im sure thats been an adjustment. But at this point we all know masks actually have to be on your mouth and nose to work. If youre going to say youre doing a safety measure, actually do it.

Rotated and balanced all 4 tires in less than 15 minutes!!! Woo-hoo! Now THATS SERVICE!!!!

They got my vehicle fixed up fast and they were very friendly and knowledgeable.

Just not Happy about calling in for future appointment later in day for time slot and is told oh we arent busy now and we will be ok in another hour and get there and theres a 1 hour and half wait.🤔

4 new tires mounted & balanced in 30 minutes. Anywhere else it would be a record. Here its a daily thing. Excellent service!

Waited 20 minutes to get my tires aired up, employees just looked at me never came to let me know what was going on, so I left. Went to the other location by 30 in Mesquite in and out in 5 minutes.

Mike and Shane were great helped me out and answered all my questions. Overall great customer service from every employee there. The store was clean as well. I like how they had chairs outside so you can sit outside as well which I enjoy doing.Especially if you work indoors and dont have any windows to see out. Highly recommend this location if in the area.

Relentlessly efficient, cordial & knowledgeable staff. Large inventory, competitive prices. They deserve their success.

Great place to have someone look at your tires

We scheduled a tire rotation yesterday. This morning we dropped off the car and were asked if they could keep the vehicle a bit longer to be able to fit in people that had been waiting. We didnt mind because we were gonna run some errands, plus, how do you argue with a FREE tire rotation service? To our surprise, the guys actually worked very quickly to help those people and still do our tire rotation within the scheduled time. Very happy with their service.

Losing air in one of the tires on our CX5. Tire, purchased at a Discount Tire in California was fixed for free in a flash! Outstanding experience.

I went for a wheel balance and after the guy checked my used tires he tried to scam me by saying a balance wouldnt stop my steering wheel from shaking. I stood firm on the service I wanted and after balancing all four tires the vibration stopped. I used to work at an oil change company and the boss would tell us to try and sell as much as possible even if it meant doing some slight damage to get the customer money. 4 stars for the work performed one less for the attempted sale of an dishonest employee

Staff was really friendly and got my appointment finished at the time promised. They worked with me on pricing (not every location does). Would come back and purchase again.

Well run honest shop, ordered new tires and sensors online and made appointment, after arriving discussed sensors found I did not need them and received refund. Professional friendly staff, will be back next time I need tires.

Outstanding store. Outstanding service. Appointments on time. Actually early. Honest and fair prices.

Very good place to buy new tires!

In and out in an hour and a half. Walked in to a very busy shop. The manager was at the desk when I walked up and he was very helpful. He gave me three or four options and I picked the one I wanted in a price that I wanted to pay. I left happy and my car looks great.

Always great customer service. They keep their apt and offer contactless service. A great local business.

Great place, help very nice . You cant go wrong dealing with this budiness. I have bought many tires from many business. This is the best of all.

I keep coming back to this specific location because how amazing they are. The manager Jeremy is super helpful and Luis was able to find a super small nail in the tire. Super awesome service and we will definitely keep coming back.

Good atmosphere. Friendly, great customer service!!

Customerservice sucks, went there 6 days ago so I’ve had a chance to think about this review. After six days my tire light is on again. Don’t know if they even did anything to it. What they did do was drain my battery with no explanation or even an apology. No one offered to help me, had to call me husband at work. Second time I’ve had a bad experience with this location. Definitely not going back to that location.

I went to this Discount Tire and they refused to give me some air to see if i had a flat are not. I had to drive on a low tire to a corner store used tire shop were they supplied me some air and i was fine.

I will definitely be using this location again. The employees are quick and professional. The manager of this store is very courteous and community oriented, which I really appreciate. Discount Tire is lucky to have him.

The manager is awesome and the staff as well. They were very understanding and helped us a great deal. They are very knowledgeable and in this national pandemic we are going through currently, they work with you financially instead of trying to just get your money. We are customers for life.

Great job Discount Tire! It was the first time I had scheduled an appointment online to take one of our cars in to fix something and I will do it every time now, walk ins were almost a 3 hour wait, my 10 month old and I were in and out in 45 minutes. We love this location and Im super happy with how today went!

The Discount Tire employee was very professional and courteous, and gave me great advice.

Three sets of Michelin’s two had to go back because the installers know little about what they are doing to a very important part of your vehicles safety. My cars came back dirty and improperly inflated tire. Sell em, throw em on and next please. Go back to the discount you used before this one opened. The forth set of Michelin’s will be bought at discount but not this one. I thought I had a tire co that I could depend on, I guess not.

I have relied on discount tire for the past 10 years, but normally visit a different location. a minor issue with my regular location caused me to seek out the Garland store and i am so glad i did! Rigo was extremely courteous, responsive, and professional; he answered all of my questions, he followed up when he said he would, and overall, he did a wonderful job of instilling in me a sense of trust and confidence in the company and his particular location. he was the only one at any location i called to offer me price-matching and truly went the extra mile to check out an issue after id already left. highly recommend Rigo and this location in particular!

Always great service.

Great service! Discovered a flat tire 20 minutes before they closed on Saturday, and called to let them know I was on my way. Jeremy, the store manager, told me they would wait and they fixed it on 30 minutes! They fit me in in an emergency and I really appreciate it. Jeremy and his team were great!

Great customer service and quick service ! Made an appointment at 11 am for 2 tires by 11:30 they were done. Would definitely come back.

The most amazing warranty! Cant imagine buying tires anyplace else!

I had to get my tire fixed that same day because my spare was not going to last. I dropped in 15 minutes before this place closed and they were so nice and eager to help. They didn’t even seem to mind it was so close to closing time. Amazing service!

I went in today i didnt make an appointment i should have! But as soon as i walked in the staff was very friendly i loved how they took care of me and where very nice to me ! I loved their customer service will be coming here in the future most definitely!!

I watched as they were organized in keeping everyone safe from covid19, they came out immediately to assist me... got a reasonable price, timely wait but i didnt mind. No yelling or rushing like at the other garland location. Thanks!

Ive used Discount Tires many times over the years and I highly recommend them. First time at this fairly new location today, I bought four new tires for the Tahoe. Many tire brands to choose from at great prices. Come back for free tire rotations after 6 to 8 thousand miles. Very friendly staff and crew will get you in and out fairly fast. Order online or in store or make an appointment. Wheels sold here also.

This place was horrible. I waited an hour just to get a tire and rim that I bought. I dont recommend this place to anybody. Dont go there unless you dont mind waiting a long time.

Amazing in all aspects!! The employees have the best customer service and go out of their way to make sure you are comfortable during your(very short) wait and that you are taken care of. They dont charge an arm and a leg. Will reccomend this shop to everyone I know.

My only place to get a good deal and impeccable service great road hazard plan plus the fact that they wont sell a tire without keeps numskulls like me from passing on it, two weeks later hitting a curb, blowing two tires. Having the wife get all pissedat you! NOT ME I GO TO DISCOUNT TIRE AND SO SHOULD YOU MY FRIEND TAKE IT FROM ME THOSE mom n pop shops may be cheap but always lacking in service and a comfortable waiting area! Can anyone relate? These guys Discount Tire no problem they say, never a complaint . Plus they patch all tires for free that will hold a patch whether its their tire or a competitor s they service them all, thats why I don t even check around for lower Prices the service and low price quality tire is a package deal my two cars need in their life not to mention my wallet keeps more green in it !!!

I want to thank this discount location in Garland for a phenomenal experience. these guys were prompt, efficient and got me in and out of there within 10 minutes. nobody wants to be getting a flat repaired first thing Monday morning and these guys made it as pleasurable as possible. thank you men!!!! keep up the good work

Somehow someway my wife has gotten screws in 2 different tires in the last 2 weeks. The staff here are courteous, never make me wait long, and they get the job done. Since Covid started theyll even let you stay in your car while they do the work, which makes it easy. See you guys again next week lol

Drive considerably out of my way to this location. After having a flat in their area I realized the customer service surpassed the Discount Tires close to me. I continue to drive the distance for all my tire needs and follow ups.

Great service was in/out in 30mins buying new set of tires

Large selection of tires, friendly and curtious staff+fast installations

Excelent service!

Always nice people and fast service!

Great place to get your tires if they dont have it they will find it.

These guys always take care of me. I bring all my cars here and my work trucks. It can be a little more expensive than other places but I can get help all over the country.

Very professional, fast and affordable

Fast, friendly service. Highly recommend!

What a great experience! Matt was extremely helpful and kind. Never felt pressured and, if anything, felt comforted knowing he was listening to me and making sure I got the best deal. Niko was very professional and understanding when I talked to him on the phone informing him I would be a little late for my appointment. Expect to wait under varying circumstances but that should be expected anywhere. Lastly, I not only experienced great customer service but, while waiting, I also witnessed it. Niko was extremely patient with an older woman who was visibly overwhelmed. He sat with her, he listened to her concerns and tried to ease her worry. Will definitely be back.

Walked in had a nail stuck on the tire, no one was inside and few cars outside this guys tells me I got a 2 hr wait, I’m like WHY???? He said he was backed up on work and I said WHERE??? there are no customer and only 3 cars outside, I just left.

Great place and good people! Great customer service and fast service. They even gave a homeless woman that came into the establishment some water. Special thanks to the store manager.

Always helpful staff

Went there to check the tire pressure

A few years ago our tires got stolen and we decided to go with Discount tire to get new ones. Just recently all our tire sensors went bad. Didn’t make sense but we decided to take our truck back and get it looked at. We put insurance on everything, the tires, rims, and sensors. Today as we went to get the sensors looked at we were told that we will have to pay $63 for each sensor which we have insurance on. So we gave all the information to the service technician and he continued to say they had nothing on record. Then we offered to show previous receipt of when everything was purchased and the guy refused it. At the end of the service we asked for a receipt and he refused to give us one. This was THE worst experience we have ever had at a Discount Tire.

Great prices and better service!

Fast and customer-oriented. Nice, clean location. Knowledgeable staff. Competitive prices--from my experience, they will even match internet prices.

These guys are really doing an excellent job. They found that the shop that put the new tires on, had not calibrated the balances at that time. All 4 new tires were installed but not balanced. The problem was fixed and I should get a lot better mileage now.Thanks to all.

I was upset when I first came in because I came in the day before with a nail in my tire, but they did not find it and said all my tires are fine. I didnt drive the test of the day, then went to get in my car the next morning and my tire light was on and the pressure went from 35 to 21 over night. They checked the tire again and found the nail. They made a mistake and fixed my tire with no charge. I love discount tires and appreciate they corrected their mistake. I have been a customer when they were on beltline and will continue to be a customer. Great service!

Got a price over the phone and when I get to the store the price was 40% higher. No thanks

Discount Tire never fails to impress me. Friendly staff, great products and even better experience. They always make sure you’re aware of every step they go through to get you back on the road. Rusty is an A1 guy who got me taken care of quick, even though they were about to close. Highly recommend!!

We havent had any issues here. They replaced the tires, and didnt damage the sensors when we needed it. The prices were the same as the lowest we could order them for online. They have done what we needed, and in a timely manner without damaging anything. Cannot ask for more.

Love discount tire! Free rotation, free fixing tires, reliable

Richard and the team at this location are AMAZING. I showed up 10 minutes from closing and was given great, fast and friendly service. I cant thank them enough for the wonderful service they provided!!!!!

These guys are the best!!! I had to get my tire changed this morning and they were so great! I will definitely do business with them in the future

Jeremy is honest and trustworthy. Fast quality service.

I moved across town last year. It takes me a good 25 to 30 minutes to drive to this location but its just what you gotta do to get good service. The friendliness of their employees is why I keep coming back consistently.

Only place to buy tires!

Friendly, quick service. They explain clearly and simply whats going on. I learned more about the air pressure sensors in my car from them than the dealership. Ive experienced a condescending attitude at other shops. This one has great staff.

As a tow truck driver when I pulled in the people there are expecting me to move my tow truck while Im trying to pick up a vehicle unfortunately some of the help there is not helpful at all I only have one good thing to say that they got a good manager named Matt who came out and greeted me and told me I would have no more problems!

Todays visit was a reminder of why I will be a lifelong customer. I have always had a pleasant and honest visit with everyone at this shop! Thank you!

To expensive go to regular tire shops 50$ price difference for the same work