So I went to this store to buy flowers for a guest. As I stood there in the floral department, a women who worked behind the desk with a strong accent asked me was I looking for anything in particular? I explained what I was looking for and she asked what was my pricing preference. She then grabbed a vase that already had an arrangement in it. She started to add and remove flowers from it to fit my occasion. I didnt get her name, but I will say I have not seen service such as hers in a very long time and I work hospitality. Thank you maam for all you did that day. You are a breath of fresh air.

They did good during covid and had items in stock much better than most places. But on the regular flowers are rarely fresh. Produce is hit or miss. Lines are long. There was a guy playing violin in parkinglot that was awesome, wish he came back. The self check people are super helpful kudos on them.

Great food store and friendly employees. Fast and convenient. Quality products at reasonable prices with great selection.

I ordered cupcakes for my son birthday the next day they couldn’t find the order so I put in a new one for the next day his actual birthday get there and they don’t have them still the cook said she didn’t have enough to make them so why didn’t they inform me call the number I provided very UNPROFESSIONAL will never shop there or order from them again everyone I spoke to was UNPROFESSIONAL!!!!!!!!ZERO STARS DO NOT RECOMMEND

Good prices also give you discount on gas being a rewards member

The pharmacist (Cecilia) at this Kroger’s is the best!! She has been so helpful. You can tell she really cares about the patients. She has been so great with answering my questions. If I could give her 10 stars, I would!

We had a great experience with this Kroger Pharmacy. All of the staff were helpful especially Dr. Cecilia Tran who provided us with all of the information we needed and also went out of her way to help my parents with vaccinations. I would highly recommend this Pharmacy to my family and friends.

Kroger’s has absolutely out shined any other store in general from 2020-2021. Open through COVID-19 with later hours, open through extremely bad weather, and even power outages! All done with a smile, amazing customer service, and a clean store. Kroger’s and their employees deserved an award!!!! Amazing job well done! Thank you.

This is one of the WORST Kroger stores in the area. The selection pales in comparison to even Aldi. No matter how large or small your list, it is guaranteed they will not have something you need in stock. No matter what time you go, there is always a small group hanging around the front begging for spare change, cigarettes, etc. They are ALWAYS out of stock of lots of items. Too many times Ive used the curbside pick up and was told several items were out of stock, so I would go in and find several of the supposedly out of stock items. Produce leaves a LOT to be desired. Theres only ever 2 cashiers open- even when the lines go all the way back to through the freezer section for self checkout and both open cashiers, and still no calls to open extra registers. Ive never seen a manager at this store. In every other grocery store Ive been to or worked in, it is normal for the department managers as well as the store manager to walk through the store- NEVER seen that happen here. Parking lot is usually full of trash, carts everywhere, all around just a very poorly managed store that is always dirty. Many items stocked incorrectly, have found stock has not been rotated, have witnessed Best By dates being changed on meat products. Also, I just cannot understand why they continuously have problems keeping items in stock- Im not talking about a popular sale item- Im talking about items being out of stock for WEEKS. Absolutely ridiculously poorly run. Save yourself the headache and go to Tom Thumb or Kroger on Shiloh. This is one you can definitely miss and be all the better for it. Even if you think, oh I just need one or two things, Ill run in here real quick. The most likely scenario is youll not find the item(s) you went in for and if you happen to find something, you will wait in line for so long you would have actually SAVED time by driving a half mile to a better store.

This store is always well stocked and the employees are very helpful.

We found.this little pack of H2O.Hope to come back and buy adult size H2O.No toilet paper tho.

I work here. If there is anything I can do to make your shopping experience better let me know

I really liked this Kroger’s when I first moved to Garland. The Kroger’s on Highland and Plano in Dallas was a narrow, crowded nightmare. The Garland Kroger’s has some wider aisles. But...since Covid 19, they run out of everyday stuff. I put in an online/pickup order. I will not get Kroger’s half and half, Coca Cola in small bottles, Kroger’s spaghetti, and Pop Secret popcorn.I know, 1st world problems. But last week, before I switched to online, I couldn’t get a couple of those items also (half and half and popcorn). So while trying to protect my husband from exposure, I’ll have to go in person to another store to pick up half and half.I’m sorry for the long whine, but please stock your shelves.

So I shop here ONLY because it’s close and Kroger points for gas. The produce is always bad I drive 17 minutes to Sprouts for my produce because this store’s produce is horrible. There’s typically 2 registers open one is 15 items or less and then a regular one. I will say they keep the shopping carts from out of the parking lot so that’s a plus. The staff isn’t friendly however they rude either. I’ll still shop here because it’s close but soon I’m going to start driving 10 minutes away to a different Kroger because I would seriously love to get all my items in one place. But if you’re like me and you shop every other day then you know exactly what I’m talking about.

I went to get some turkey and stuff to make sandwiches for dinner at 6:45 PM and the deli was closed!! Never again. I’ll go out of my way to go anywhere else from now on.

They had a really good deal on a ribeye roast. Now I wish I bought two.

The worst Kroger in the area!!! 👎👎👎

Great selection and prices, and clean. However, while I have been here multiple times in mornings on way to work, the only friendly employees that I have encountered are in the produce section. Very nice and always greet. Everyone else I have encountered dont acknowledge your existence. They have only had self check out open when I have been there.

The manager very rod and didn’t manage the situation and the assistant manager to I work with instacart and the cashier miss one item I send the item to customer with the order it’s not correct

I go to this store weekly only because its close to my house. But the manager Esmeralda is the rudest person I have ever seen in my life.. I dont even know how she is a manager. She doesnt like her job and its very clear. I love all the other employees though. They are nice and friendly. But that lady needs a serious attitude adjustment... The one employee that is ALWAYS nice is Anthony. He makes going there worth it!! Also do not like the fact that everytime I go I spend 200 and I have to bag my own groceries?? They need wayyyy more people

I dont go to this Krogers very often. It was hard to find things that I needed. They have it set up so differently than the one Im use to going to. The staff was nice and very helpful. I went to this Krogers because it is closer to my house. I always go to the one across town at Shiloh Springs. The Krogers at walnut is pretty good and would be greater if i knew where everything was. I just need to go there more to find things and they seem to have the shelves stocked. I went to the deli to get lunch and they had nothing to show. Not a thing. I was disappointed in that because I was going to get my grandfather some chicken and potato wedges. And they had nothing to show.

They recently renovated and added all new freezer units and flooring in this Kroger. Its much better now. I prefer to shop here than Wally World b/c the lines are always shorter and they have better quality meats.

Simple, non pretentious grocery store that has everything you need. Not really any better or worse than any other Kroger. They have really good sales and clearance deals. I love that you get a discount on gas if you have a reward card.

Clean stocked up everyone wearing mask

We love shopping here. Great prices, friendly, helpful employees. Convenient! Plus you get fuel points! I regularly save $$ on gas just by shopping!The pharmacy is one of the best ones I have ever been to. The employees are A++++!

Had the buy flounder and Im making Nassau grits

Love this grocery store. They always have everything Im looking for and then some. Ive been coming here for years, as far back as I can remember actually and never once have I had a single complaint to make about the place.

Terrible customer service at the deli department! Frank is very rude! He should be working somewhere else but not there, he has attitude and he’s always in a bad mood.

I went to pick up my medicine which I was told should have been ready. Not only was it not ready the young man act like I didnt know my birthday. I yelled at him saying I my birthday.

Clean and organized

Bought blueberries that molded within three days. When I went to store to ask for replacement, Philip told me that I could not get a replacement without a receipt. I had discarded the receipt before I realized that the blueberries were bad. He told me that they did not have that particular brand of 18-ounce blueberries, insinuating that I had not purchased them at Kroger. When I told him I knew where I purchased them, then he admitted that they sometimes carried that brand, but didnt have any at that time. I said he could replace them with a different brand, but he still refused. I then asked to speak to the manager, and Philip called him and told him that a customer wanted to return blueberries without a receipt (no mention that I merely wanted a replacement, not a refund or that they were covered with mold!!). Dino, the manager on duty, also refused to help me without a receipt. I was frankly amazed and asked Philip if Kroger would really blow off a customer FOREVER over blueberries that cost TWO DOLLARS! The unspoken answer was YES THEY WOULD!! I have shopped at Kroger for FORTY years, but wont be giving them my business in the future.

Been going there for 20 years great great place wonderful people and wonderful prices and we love the sell wall

There is a young man who works here named Dennis. I was so struck by his kindness. I am so thankful for having met him. It is these kinds of people who make the world better place.

Great neighborhood Kroger that my mom shops at. They recently renovated it and put in new freezer units. It looks so much nicer now and upscale.

This is one of the lower end Krogers that Ive been to. Pretty poorly laid out parking lot, and plenty of people will continue to pull forward if you walk in front of their cars. Standard Kroger prices and sales.

Fresh quality produce. Good selection of meats. Clean store friendly staff. I always enjoy my trip to Kroger for groceries.

This Kroger is ALWAYS clean and the employees rock. They are helpful and knowledgeable. I have never had a bad experience here, no matter what time I go. Kroger is my favorite store to shop. Thank you.

I love Kroger, they offer great low prices. Use the Kroger app and save even more with digital coupons and free Friday downloads. They also send me monthly coupons based on my past purchases. Even coupons for free items. Today it was a free 12 pk of any kind of soda and a free bag of chips 10oz or less. Plus you get fuel points for every dollar spent. With my accumulated points, Today I received 60¢ off per gallon, so I only paid $1.27 a gallon. Woohoo!Thanks Kroger

Great customer service. Excellent Deli and staff. Well stocked and organized. Great prices, it could use some remodeling and upgrading.

Very helpful. Even though I just bought a few things the bagger saw that I was not feeling well and asked if he could help me out to my car. I thought that was extremely kind of him. Thanks to the attendant and Kroger. Customers should be first priority.

Love this store. I usually always find what Im looking for. And, almost always in and out. Very friendly and reliable sales associates.

Store is very clean & organized. Employees are very courteous & helpful. If you happen to be in need of the electrical carts, they have plenty to go around & they are always charged & ready to go at a fast but safe speed.

I love this store. been going for years and it just keeps getting better with prices and customer service. no complaints.

Its a Kroger. Its not the best grocery store in the world, in any aspect. But, its not bad, and nearby. Wider selection than Aldi. Fresher produce, too. Cashiers are not the greatest cashiers in the industry, though. Unfriendly frequently, take a long time to ring things up. The people bagging frequently seem to know more about the produce codes and are more friendly. Not sure why they dont switch places.If you come when its busy, there will be a shortage of carts. They really cant keep up. Has been that way for a year, at least.

This is a very nice, clean and friendly neighborhood store. They have a very diverse and knowledgeable group of employees. Plus McDonalds is very close and makes for a nice treat before or after shopping.

People complaining about parking, are the stupid ones that insist on that ONE middle aisle, and HAVE to have that front parking spot, or they complain. I am a mother of 2, I always find awesome parking here. Try closer to Cato, to the left of Kroger. All you have to do is walk diagonally instead of a straight line! It is possible! They have a short parking lot that goes wide, it is a shopping center. So, go wide and youll find a spot! Plus thats where youll easily find a cart outside, since their cart boys are awesome! I hardly ever see any loose carts strewn around. Im here at least once a week. I love their selection, always find what I need. Cant resist the desserts in the produce every time! I like coming at about 11 pm. People seem to forget Kroger is open until 1, and I can get everything in half an hour. Doesnt seem dirty to me. I come here (5 min drive) instead of the walmart right around the corner!

This Kroger is pretty tired and struggling even after an extensive reset and cosmetic sprucing up in the last year. The constantly changing management team indicates this particular location is an assignment of some type of administrative purgatory retribution. Meat department invariably provides an abundance of rain checks due to poor inventory control.....either on purpose or with complete unawareness of the district weekly sales ads delivered to neighboring zip codes. Demographics of the area demand highly visible security measures and the parking lot patrol is pretty good, although the text messaging entranced you-tubing inside officer may be somewhat inattentive while lounging overflowing-ly in one the handicap carts and picking her nose.

The prices and customer service is top notch! Always very accessible with the checkout lanes and the self check out as well. Favorite place to go grocery shopping.

Very well stocked store, extremely knowledgeable staff, and just sincere courtesy all around! What more could you want in your local grocery store?? Whether its a cashier opening a register after its supposed to be closed, or a stocker going back into the back of the store to find an item that is not on the shelf, the staff here is very attentive and I couldnt ask for anything more.

NEVER trust kroger for PICK UP service NEVER !!! you just throw away your time and money, they only take your money immediately from your bank and the day you have to go to pupick up they just say sorry we dont have the product we are going to make a refund

This use to be a great store. It has been on the decline for some time now. Now its just a dirty run down Kroger.

Great Kroger. Well the Kroger actually kinda sucks but the thrift store.... Texas Thrift is the cats pajamas. Everything you could want in a thrift store. Will be going to this store again... Texas Thrift, not Kroger.... Gross!

One of the best Krogers in the area! The folks here are so genuinely kind and friendly, we’ve been shopping here for almost ten years and still look forward to each new visit here.

Really like this store...because of the customer service..it is great. They always are very helpful and go out of their way...

Just went in to pick up the free Friday deal and bought a couple other bargains. Ive been shopping at this Kroger write 15 years regularly but today it must have been short-handed because the outside was littered with ads. Usually its a very nice clean store.

Store employees are very friendly and professional, my wife and I have been using this Krogers for years and have never had an issue.

I just moved into the Dallas area from Southern Louisiana. It was difficult for me to find a place that reminded me of home. The friendly, smiling staff and the overall atmosphere definitely makes me feel welcomed.

Self check out cashier was so Rude and inconsiderate. Just b/c your having a bad day gives you no right to be an A** one star for lack of empathy.

Great service. .. The bag boys are always chearfull and ready to help. Love my neighborhood Kroger

Great product and price are competitive, also order online made easy and convenient, placed my order on the app store, than arrive at store, open my car trunk and loaded up.

One of the best Krogers I have been in. The streets and parking lot are clean. There is a strong culture of integrity.

Krogers Garland. Bought flowers/ plant & balloon today. Sandra in garden dept. Is awesome lady. Thank u for your compassion.

This store is not very good. The parking lot is always a mess. Never places to park, because the employees are not told to not park near the store. That should be for customers. They can park farther out. There are never any wipes to wipe the cart handles. You never see a manager. Managers should be walking around to meet their customers and ask if they are finding everything they need. As a manager myself, my employees would never be allowed to wear face piercings or nose rings or what ever. The boys dress like hell. baggy pants, too long with frayed bottoms. Every employee looks unkept. Thats all Im going to say. I will take my business elsewhere. I will be notifying the Kroger Corporate Office with this matter as well. W. Killebrew

I had to purchase 10 items (exact items) to save 5$ . I did with one small exception, instead of cream of mushroom I grabbed cream of chicken mushroom. This resulted in me loosing my place in line retrieving the proper item and then waiting in line again.

Average mid-level grocery store. I especially like that they stock one item I cant find elsewhere. Good that they take people off other jobs to man registers and prevent long lines, but this left no one to help at self-checkout.

I like this store. Its a working class grocery store. Not pretentious, nice staff and a place where you see your neighbors. I like it.

Its my favorite store. Employees are the most helpful. Love you all.

The store is ok but the lady at CUSTOMER SERVICE!? Even Walmart has better customer service! They should be ashamed. She doesn’t speak. She’s been eating and drinking the whole time. HOW is this customer service??? She’s been sitting down making me basically jump over the counter to give her things. What is this!? I can’t hear well so this is very discerning. DO NOT USE THIS KROGER CUSTOMER SERVICE!! Her name is Kamillah.

I really dont have many complaints about this location. Im just patiently waiting for ClickList to come to this store. Hint hint. :)

I just visited this Kroger this afternoon around 230 pm. I purchased some chicken breasts for $9.16. I arrived home to begin cooking for my family of five, which I do often. The meat I purchased from this Kroger location was spoiled. So spoiled in fact that it smelled up my entire kitchen the moment it was opened. The expiration date was 5 days out so it should have been more than fine to prepare for my family. I of course began looking for my receipt so I could take it back and immediately come home so I could continue cooking dinner for my family...however I was welcomed at this Kroger with absolute malice and disgust upon arriving without my receipt. I informed the manager that I had spoken to someone on the phone prior to driving up there but he was very over the top, and acted like I was lying. It was very embarrassing to the point that I, a 34 yr old woman with 3 children; began crying. I have no idea why I was treated so badly. I never raised my voice I was just wanting to exchange the spoiled chicken I had purchased just 2 hours earlier.I was able to get in contact with the Kroger corporate office and they did give me a sort of refund in the amount of 10$ toward my future Kroger purchases on my Kroger plus card. However, the treatment I received from the manager this afternoon was so horrendously outrageous I will never go to this Kroger store again and I urge anyone else who frequents this location to be aware of the afternoon manager. He was the most unprofessional person I have ever had to have an interaction with. I hope his actions are dealt with by the corporate office. I am still shaken from this experience hours later.If anyone is ever in a situation like mine the Kroger policy is to refund without a receipt, so long as you have the item up to $25.

Bad service from jose

I enjoy this Kroger..use to come here often..and I saw my favorite cashier...Susan... Always smiling and kind!

One of the new managers by the name of Consuela is VERY rude and needs to be fired.Her mouth is very slick and I will be calling corporate soon to give her a reevaluation check on her attitude and the way she approach people in a likely matter.

Its a great place to shop, very helpful staff especially on the front end, the place is clean and when the loads usually start coming in there is still room to get what you need, my only problem I have is that the sale items are not always there, and again I still do not like the digital coupons!

Very clean store. Organized. Friendly people. Good place to shop

This Krogers store is great!! Big isles to walk through and very well stocked.

Pretty good place I wish they could have more employees so Check out will be faster.

If i could give no stars I would they are disrespectful and they were very rude. Even the manager was rude and some of the employees to.

Great employees.

Kroger is a pretty good grocery store, I love the selection of flowers also.

Always great customer service! Good selection of what we like. Garland Kroger Employee Peeps you Rock!

Great staff! Well stocked. Fast service but I left with a smile.

Good prices on sale ice cream ! And stays stocked with health frozen food for elderly people ! Thanks Kroger.

Everyone helpful to a new comer in the neighbor hood. Store was clean and very well organized.

Store hours in the application say it is open until 1:00 a.m. and Im here and they close the store. 9:43 p.m. must update

It is convenient. I can park and walk to any store. There is security. Plus close to home!

I hate Amy! She is so rude ever time I go in there. She takes ever advantage to piss people off that she canThe ladies in the floral department are the sweetest, but Amy is the worst. I never leave reviews but this lady has rubbed me in the wrong way so many times that I felt the need to share. She refuses to help you save money and she has such a snotty attitude that I will only go into a Kroger if there is no other option for me anywhere else within 30 miles.. Id rather grow my own vegetables than have to go through her line again. Amy is horrible.

Most of the people are very nice.The woman at the front counter is very rude she acts like we’re bothering her to ask for help.When I have a question about anything I go another store

It was good theres alot of good stuff there cheap and good, so if u have to get cheap groceries go there

My honest opinion, I honestly feel that Krogers needs to train some of their cashiers better or hire some who would at least speak to you if their ringing your groceries, and not you speak to them first. It was a very awkward and dead moment but yet, I spoke to him first and even helped him sack. He didnt even ask me did I have a Krogers card. It was too obvious that he didnt even want to be there no not even a smile!? I was too busy helping him sack and tried to speed it up for him and everything because he had a line. I ended up paying for my groceries and realized that I forgot to put my Krogers card in and thats when he goes to say, Oh, its too late. Now you speak? Oh, ok. But my experience was horrible please train some of your cashiers better if customers are going to be spending their money there. The experience was so bad that for a sec I thought I was at Walmart!

I like this store, its always clean and quiet...shelves always stocked....

Awesome customer service,. Self check out cashier was amazingly very helpful. And very customer friendly...think her name is Abby.

Never have anything bad to say about Kroger, always have what I need at the price I want

This is my neighborhood Kroger. My kiddo and I have seen the same few people for years and they are always super friendly and helpful.

Clean store. Friendly and welcoming staff. One of my favorite!

Employer Marilyn I think thats her mid- age black American Woman has great customer service and a Beautiful Spirit about herself*

Great store but this time they were out of what I was looking for.

A good place to get all of your general groceries

Ive been shopping and banking here for years. No complaints at all.

I like Kroger stores, BUT THIS Kroger is the worst... If one shops to early or to late you are forced to do the Employees job with NO compensation, gas prices are 15 cents HIGHER than the competition WITH your Kroger card, an Customer Service, they have NO concept of what that is.... Im cutting up My Kroger card an heading to another grocery store... I have several within 3 miles... Aldi, Winco, Walmart anything is better than this place 😎