I just want to inform you of the HORRIBLE experience I just had in your glen rd location in Garner. We went through the drive thru at about 730pm. It was really busy which was understandable given that its Halloween. However when we got home with our food at around 8pm, my daughters 10 piece chicken nuggets were not in the bag. Coming from management in the restaurant industry, we didnt really want to make a big deal. So I let my husband eat while his food was hot, I got my daughter settled in and in the bath, and then he went to go get her missing meal. Now, I understand that you are busy. However during the rush is the time to shine and retain business, not let customer service slip out the window. The manager, who was a spanish male, basically acted as if my husband was lying and trying to steal food. My husband is also a spanish male just so that the manager can remember this incident. Finally my husband got the chicken, just the chicken. No consideration that we ordered a meal and that by the time we get the chicken back home the fries will be cold. So then my husband asked if there was something the manager could do as he drove 10 miles home just to drive 10 miles back to the restaurant, my daughter couldnt eat, we couldnt eat together as a family, and the manager simply shrugged his shoulders and said no. I dont know if this is your standard of service, but now Im furious. We spent over $30 on food, just to not be able to eat together as a family and then we try to be nice about it and end up getting treated like we were trying to scam the restaurant. Not sure who the manager is, but he definitely needs coaching with his problem solving skills. Its supposed to be listen, apologize, solve, thank. Not accuse and make us feel like your short comings are our problem. Maybe next time we will just go to the burger king across the street, or one of the several other fast food options within the mile of that location.

Horrible experience last 2 visits. Order took 43 minutes tonight. Order was also wrong after costing 26.00 Manager didn’t know what was going on

Manager wearing mask only covering his mouth. Hokes in his gloves. Hes supposed to be the example. Most of the other employees doing tbe same thing.

Stopped to get a Quarter Pounder at the McDonalds Hwy 70 (at Lowes) and was served a raw burger. They remade but lost my desire for the burger after taking one raw bite. Do not recommend this McDonalds, have picture and hope I dont get sick from the one bite I took.