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Carolina Glass & Mirror
3501 Integrity Dr, Garner, NC 27529, United States
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Carolina Glass & Mirror
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Ra
Review №1

Great selection of quality products. Mike was great to work with. He has over 25 years of experience in this business. I would highly recommend you dropping in, ask for Mike. Compare to others you have looked at.

Ch
Review №2

I am thrilled with my new glass shower enclosure, which replaces a 25 year old one. Believe me, it takes a lot to thrill me. The salesperson at the showroom listened to my concerns and helped me choose a good option for my situation. The gentleman who came to measure was very thorough, professional, and nice. The installers, whose names I have unfortunately forgotten, were painstaking in their work and did a great job. They too were professional and very nice. I wish I could name them because top notch workmanship is rare these days. The quality of the product appears to be excellent. Ive done several renovation projects in the last couple of months and this is the only one I can say I am 100% satisfied with.

Wi
Review №3

I ordered the glass from them and gave my specifications. The glass was precisely cut and beautifully contoured. It took two weeks. It was an expensive process but well worth it.

ke
Review №4

No sign of wanting your small job. Evidently Carolina Glass of raleigh prefers dealing with larger commercial projects. I was given an e-mail quote. They asked for a template and when I brought it to them they rejected it due to I didn’t have the 6 holes (1/2”) actually cut through the cardboard.Guess what.You can ordered custom glass orders online. It was less expensive and had the pencil edges Carolina glass didn’t offer. They will need a picture of the template emailed to them.I emailed a picture of the template to a glass place in Charlotte and they have a very fast turnaround!

Am
Review №5

Both times I’ve visited I’ve received excellent customer service. The owner is not overly syrupy southern sweet which I appreciate even as a southern born kid. Honestly I find the owner kinda hilarious in a super dry way,like an Aunt.As a beginner I respectfully told the owner where I am in practicing & was given good direction and advice to my direct questions. Anyone having issues here would do well to consider humility & the fact they normally give classes. Perhaps a beginner asking too many questions may feel like someone taking advantage. I’d love to take a class but Covid....As for the mask: I only noticed halfway through my first visit that the owner wasn’t wearing one. Meaning they didn’t force themselves on me but were respectful of my distance & considerate checking me out. They threw in 2 copies of a stained glass magazine as well. In fact, they helped me out to my car with my massive purchase of glass scraps on the second visit! 15lbs.! I made the choice to go back. I wear my mask.Don’t be mean. If you don’t want to be there then leave. I made the choice to wear a mask & sanitize during and after. Ya don’t want to then don’t.Anyway, I’m thankful for this business & look forward to doing more business with them in the future.

M
Review №6

I must say this is the ONLY PLACE I go to get any glass they are the best pricecin all the triangle u found. Im in Knightdale so they are local easy to get to the staff is so friendly. They are so personal. Hunter was at the front desk as I walked in he was carrying an order for an elderly guest. They if you havent given them your business yet you are missing out. This is my second time with them and every time is even better than the last.

ma
Review №7

Very fair on price and installation and Carolina provides an excellent value. Our new home didn’t have mirrors installed, so we did some research and decided to have Carolina come out and they provided a free quote. They do precise measurements with a laser to make sure the fit is good. Our upstairs bedroom was very tricky and they recommended the best solution and we are very pleased with the result.I knew we couldn’t beat the price and would have paid just as much if not more going to a big box store, once you add in the installation. And Carolina’s custom mirrors look so much better! Even with a large spike in commercial orders, they fit our job in and outfitted the entire house with custom mirrors. The installers were very careful to make sure we had a high quality installation. Highly recommend!

Am
Review №8

They installed my frameless shower enclosure 16 years ago. My door handle had loosened up a little so I stopped by to see if they could show me how to tighten it and they were so helpful. Not only did I get a demo on what to do, he gave me the little wrench to do the job with! They will always have my business!

Se
Review №9

Hello from Turkey,I watched your work at TLC love or list it...Thanks for sponsorship.

Ti
Review №10

A neighbor recommended Carolina Glass after using them to outfit his home gym with some large mirrors. Looking to do the same I called and from my first interactions with them until Marco and his team finished today the experience has been OUTSTANDING!!! I will highly recommend them to my friends and family.

Ca
Review №11

My husband suggested we visit Carolina Glass & Mirror after he went into the shop and saw a vintage-style frameless glass mirror that pivot. I went in after that to check out the various style and we ended up walking out of there with a date scheduled for when they could come by and take measurements. The entire experience was easy and what made it that much better was how great the team was to work with. We bought all our homes mirror from Carolina Glass & Mirror and wish we would have gone there for selecting our shower glass. We used an alternative vendor and the experience was mediocre.

Aa
Review №12

I work for local government and needed a mirror replaced in our recreation facility. Carolina Glass and Mirror gave me a great value on replacing our large mirror. Their staff were outstanding - polite, on time, professional and did outstanding work. When I had questions they took the time to follow up with me in a very timely manner with a detailed answer. I would highly recommend them.

De
Review №13

I am very pleased with the responsiveness and professionalism of this company. I also love that they give back to their community. Highly recommend them.

Cy
Review №14

What a great team!!!My experince with this company was exceptional in every department...from sales to installation. I recently remodeled my home.David,Chris and all the other guys made my dreams come true. They are creative and up to any challenge you present them with. The showroom is beautiful and shows you how many beautiful things can be done with glass. The only downside is my project is done and I miss working with the exceptional staff at Carolina Glass and Mirror!!! Love you guys!!!

De
Review №15

In building our home there were many decisions that had to be made, and vendors that we had to deal with. This was the easiest and most pleasant experience we had. The staff is professional and the order was fairly priced and ready on time. The staff that helped us load the order into our car was also great, someone else would have given up. We will definetly use them again when we have a need and I would recommend them to anyone needing their products. They are the best!

Ly
Review №16

The best experience in Raleigh!!!!

Be
Review №17

Our kitchen and bath showroom loves working with Carolina Glass & Mirror! They are professional and efficient, and their work is of excellent quality. The owners and staff are more than helpful to us and to our clients. They have a beautiful showroom and are always willing to go the extra mile! Love this company!!!!

Da
Review №18

As a remodeler, I have used Carolina Glass and Mirror now for about 10 years. They have provided consistent quality work throughout that entire period. Customers I have referred have found their showroom to be outstanding, their sales staff to be friendly and knowledgeable, and their measurement and installation crews to be precise and professional. Every one of my customers who have had a shower glass enclosure or mirror installed have been completely satisfied. I could not be happier with their service and highly recommend them!

Je
Review №19

Stopped by today to start our third project with Carolina Glass and Mirror. First two projects over the last 4 years have gone so well that we just keep coming back. Coleen is very helpful on the sales/design side and Mike back in the shop assures that the final product is perfectly specified and fabricated. Finally, the installation crews are prompt, courteous, technically skilled and tidy. First two jobs were complicated, custom-designed shower enclosures. The upcoming one is a pair of large framed vanity mirrors. Given the success of the earlier projects we have every confidence in this next one. CGM is not necessarily where you go for the cheapest price but you can be assured of the highest quality, most fair and professional treatment, most attractive project result and, ultimately, the greatest value for the investment.

DP
Review №20

We recently had CG&M install a seamless shower door in our master bathroom. Every step of the process from our visit to the showroom and initial estimate (thanks, Catharine), to the measure (thanks, David), to the installation (thanks, Jacob and Justin) was as seamless as the glass they installed. Fair pricing, excellent work, great communication, efficient and professional service from beginning to end.

Pa
Review №21

I think the true test of a companys commitment to customer service is how the situation is handled when something goes wrong. Ive used Carolina Glass and Mirror for two bath remodels. On the first remodel, a piece of glass was cut incorrectly. The mistake in the glass cutting wasnt discovered until installation was started on a Friday afternoon. Mike Wilkins stepped in, corrected the issue with glass, and completed the job in less than 4 business days (there can be up to a weeks lead time for glass.) On the second remodel, I called Mike Wilkins to request a short notice schedule change. Again, Mike Wilkins and his team stepped up, delivering a quality install 5 business days ahead of schedule. I highly recommend Carolina Glass and Mirror.

Ch
Review №22

***EDITED 5.15.18 I appreciate that the president of the company took time to reach out to me personally and that he implemented measures to ensure my poor experience doesnt happen again. Because of his efforts and fast response, he has shown how much he cares and that he operates with integrity which is why Im choosing to change the rating.I have reached out on behalf of the company I work for several times. I initially received a response letting me know what we needed would be costly and was asked to email rough dimensions so that they could give me a heads up about just how costly our request would be. I sent the dimensions and have emailed and called several times and have not received a response. Yes, we understand what we want is costly but please dont assume we arent willing to pay for it. Thankfully, we have found another company willing to return our calls and work with us and theyll be getting our money.

Kn
Review №23

I called up asking for a price on 5 - 120 - 2 Beveled Mirror Strips. And when I was told $50.00 each I thought I was going to faint.Heres why. I can buy 25 - 120 - 2 Beveled Mirror Strips for $334.00 plus $100.00 for freight. Total cost $434.00 divided by 25 = $17.36 eachSo there average mark up is 300% and they said I got a 10% discountRemember that number 300% when you order anything from them.And dont forget that doesnt include Installation Labor is per man hour.

Ad
Review №24

Terrible experience!I needed a price for replacement glass and decided to check this place. The front desk lady was very courteous as would be expected from any business. Catherine was called out to assist me and I guess since my appearance was not of the typical builder and or interior designer she figured I was just wasting her time and she decided to treat me like so. I certainly did not feel any willingness to help me. We exchanged a few words, she came back with a quote 3 minutes later. I asked her 1 or 2 more questions which she replied with a less than friendly attitude and I just decided to leave a place were I did not feel welcome. I found another place that made me and my business feel welcome and will never have the pleasure of finding out the excellent service that everyone here claims to find at Carolina Glass and Mirror Inc.

Ji
Review №25

Great service and selection.

ju
Review №26

Great glass company. Friendly employees and great work.

Me
Review №27

I certainly cannot thank Mike and the team over at Carolina Glass & Mirror enough for their outstanding work on my most recent bathroom renovation.As a hands-on kind of guy, both craft and professionalism are extremely important for me.This was a project for a home that my wife and I intend to spend the next several years in, and the home required a lot of work. The master bathroom was the worst, and required a complete gut and rebuild. Structural reinforcement, electrical, plumbing, framing, tile, and finish carpentry were all components of the renovation in play. My direct roles in the project consisted of CAD design, structural reinforcement, plumbing, and framing carpentry. The other trades I contracted out to the most skillful folks I could get my hands on in our area, people who truly care about their trade and craft.The bathroom design we came up with started with an old-school freestanding cast iron tub, complemented with a cast iron shower pan. The shower’s design centered around old-school principles of timeless functionality and honesty of high quality - yet simple - materials. Cast iron, porcelain, chrome, subway tile, and…glorious glass. The goal was to build a bathroom that would still look outstanding, and function well for the next 50 years.When approaching how the shower was going to integrate with frameless glass, we interviewed the Triangles top custom glass outfits. We nosed around to get an idea of the depth of talent, and each firms dedication to craft. We also pulsed our contacts with the other trades and contractors to find out the real skinny on whether each outfit conducted business in a professional manner. We physically inspected prior jobs to look over the fabrication, installation skill and final product of each company.This is where Mike Wilkins and all of the beyond talented folks over at Carolina Glass and Mirror truly stood hands and shoulders above the rest. Several of the other outfits were hardworking and good folks, but Carolina Glass and Mirror worked on a different level, with several categories distinguishing them from their competition:First up was the intense dedication to craft, Carolina Glass and Mirror has many folks who sincerely enjoy working with glass, and have spent years gaining the experience to confidently deal with a tricky to handle material. One example: as the project designer, I had already researched and specified the best made and most reliable hardware for the job. On the first meeting with Mike’s team, they also specified the best hardware for the job…before seeing my design or hearing my preferences. As a company culture, they are geared to maximize overall job quality ahead of their profit. Part of our design necessitated very tight tolerances from the low-iron clear glass panels to our ruler-flat tile walls...tolerances which many of the glass companies were not comfortable with. Mike Wilkins and Carolina Glass were happy to accept the challenge of very tight tolerances, and took a lot of extra time with the measurement phase of the process to make sure that their glass was fabricated correctly, and then fitted with care and precision.Second was the depth of fabrication talent. The back shop of Carolina Glass and Mirror is a large outfit with a lot of depth on their bench. As a company they are up to the challenge of getting small, and especially large, jobs done carefully and correct the first time. As a larger outfit, they have a wide range of varied glass fabrication skills to pull from in their pool of fabrication talent.Third was their business office. Professionally run every step of the way. Our project, due to size, design, and specialty materials was fairly expensive. However, I was very happy with the scheduling and billing professionalism that Carolina Glass and Mirror exhibited. Mike’s outfit was not the highest quote for our job, and I can certainly say with authority that Carolina Glass delivered rock solid / real world value for our project dollars. I will certainly collaborate again with them on any projects going forward.

Ar
Review №28

My business is a high-end custom Cabinetry and Millwork shop. Custom cabinet projects require custom and, sometimes, very unusual requests for glass and glass products.Carolina Glass and Mirror has, with courteous and efficient effort, always provided me with the product I needed. From the initial placement of the order, always thoroughly recorded, to the delivery and installation, CGM has never let me down.CGM goes out of its way to make sure that my client and I are thoroughy satisfied.I have no hesitation in recommending them for all common and special glass needs.

De
Review №29

As an interior designer, I work with this company a lot. They are always helpful and do great work!

Ma
Review №30

Thank you, Mike Wilkins for doing our company right.

Aa
Review №31

GREAT FOR SHOWER ENCLOSURES....

Pa
Review №32

Great experience. Professional installers.

ri
Review №33

I would not recommend this company We have being trying to get quotes for three weeks now, it took several phone calls to get them to even come out For the past two weeks I have been emailing and calling the office Will nor his manager will return emails or calls The office staff keeps telling us that they are not in and that they will return the message .....never happens Dont waste your time, call someone else

Information
7 Photos
33 Comments
4.5 Rating
  • Address:3501 Integrity Dr, Garner, NC 27529, United States
  • Site:http://carolinaglass.com/
  • Phone:+1 919-662-9050
Categories
  • Glass & mirror shop
  • Glass cutting service
  • Glass industry
  • Glass merchant
  • Glass shop
  • Glazier
  • Shower door shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–3PM
  • Saturday:Closed
  • Sunday:Closed
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