After finding out our 2020 Sprinter chassis RV brake lights stopped working, we drove it to the dealership and found out a glitch in the software had developed. Robert the service manager squeezed us in their already full schedule and ran diagnoses to the computer system. It apparently had to be recoded again for LED lighting. Long story short - Robert spent the afternoon working on it until the system finally cleared and accepted the new coding. YES the brake lights did start working again. Robert, a master technician, was absolutely the most helpful, friendliest, and professional to his trade. Mercedes Benz of Georgetown is lucky to have him.Thank you Robert for making our vacation safe again.

The people at Georgetown Mercedes-Benz dealership are very professional and courteous.I bought my first Mercedes-Benz and they made the experience worthwhile and held up the name of a premium dealership. Jeff my sales professional was extremely helpful and informative. I will most definitely get my next vehicle from them in the future.

My wife and I drove from San Antonio to Georgetown because this dealership was one of the few that had a 2021 GLB. From the moment the phone was picked up, Mr. Troy Williams provided world class service and was extremely helpful. He went ABOVE and BEYOND to stay late for our family - due to traveling from SA - and despite his late shift, Troy treated us as if he was just starting his day.We wish Troy worked in SA because our local dealership could use a few salesmen like him. Thank you for welcoming us to the Mercedes family with passion and care. -Adrian & Kimberly Garcia

I had an amazing experience shopping for, and purchasing my new car with Jeffery from Mercedes-Benz of Georgetown. Jeff went above and beyond to assist me while I was there and never made me feel pressured or rushed. He also took the time to answer all my questions and concerns. On top of that I absolutely LOVE my car! If your even thinking about purchasing a vehicle here I highly recommend you stop by and ask for Jeffery!

Went in for service B on my Mercedes CLA 250. In person, we get great service from the technicians and the people are friendly in the Showroom. Trying to call, on the other hand is difficult. When you call, you press the number for the Service department and it only tells you that you can either go online or they will send you a link on your phone. If I wanted an automated system, I would have done so. Had to make my service appointment on the site, so was surprised to hear the Service would take 3 hours. This could have been answered quickly if I could reach a person like I wanted. Kind of disappointed in MB of Georgetown in this.

I made an appointment to have work completed on two recalls for my vehicle. I was told when I made the appointment it would take about 4 hours. Several hours after dropping of my car, I got a call and was told that one of the recalls was going to cost me $850. Id never heard of having to pay for recall work, so I declined. The response was that my warning light would stay on and I wouldnt pass the inspection that was due, which felt like a threat but was more likely a hard sell. I still declined, and was told that they wouldnt be able to do the other recall either. Shortly after, I received the following text Your vehicle should be ready by 5:30 today. I texted back asking if they were doing the other recall after all, and was told that they were. By 5:50 I still hadnt heard from my rep so I called him. He said I told you it would be ready at 5:30. Its been sitting here since 5:15. We close at 6. You can get it in the morning. REALLY? If you say SHOULD then you had better call me when its actually ready. After arguing with him he finally called a Lyft and left the keys in the car so I could pick it up. Heres the kicker. I went to get the other recall done. Turns out-- they did NOTHING to my car in terms of repair. This is the LAST time I do business here. Ive had a similar experience in the past with them, and there are no 3rd chances.

Had a great experience! Jeff my salesman was very helpful in getting a great deal on my new 300c. Great price and great service! Thanks Jeff!

Alex Adams was my service advisor and he went above and beyond to ensure my vehicle was repaired properly after an accident. I will be recommending Mercedes Benz of Georgetown to all my friends and family. Excellent experience all around!!

Mercedes-Benz of Georgetown is top notch service. Bought my wife the 2021 GLE 350 last year in late November and our salesperson Joeleen and entire staff working there was excellent. From the time we walked in and from the time we walked out we felt that we were well taken care of.The buying process was a smooth transaction. The facility was well kept and very comfortable. Due to COVID there were some changes to what they offered in ways of making the customer feel more at home such as the snack bar area but none the less it was a great experience. It was so great that this year around the same time we will be going back to Mercedes-Benz of Georgetown and hopefully will be purchasing the new 2022 GLS 450 if available at that time.

My service advisor Alex was great. He was very professional and informative throughout the entire process. My C 300 had a pending recall but my car had already experienced damages due to the recall so we were in a limbo about how to cover charges. I spoke with the executive referral manager over Mercedes and he informed that I could pay out of pocket and that I would be reimbursed once the recall became active. However after calling the dealership I was advised that was incorrect as they don’t do refunds. I was frustrated with Mercedes at that point and considered trading it in or selling it but was advised that couldn’t be done until it was fixed as well, which was going to be out of pocket at that time. I called the executive officer back multiple times and after four weeks of my vehicle sitting there as it was towed due to its condition, it was eventually fixed on his behalf. I picked my vehicle up yesterday which was an hour drive from my home just for my husband to realize that my license plate is not on my vehicle. I am beyond frustrated at this point with Mercedes and the way my situation was handled. Now I still can’t drive my vehicle and I refuse to take anymore time from work or waste anyone’s time to take me as I was not offered a loaner, to pick up my license plate which shouldn’t have been removed from my vehicle.

Many thanks to Jeffrey Midence for helping me find my new love. He couldn’t be a nicer person to work with!

Vehicle buying experience was easy. Special call out to Troy Williams in sales - he was professional, helpful and expedited the whole process for us. Looking forward to future servicing at this place.

In June of 2021 I purchased a GLC 300 at this dealership. Today I discovered that a windshield wiper blade had become partially detached from the arm - probably at the car wash. I called the Service Department and was told I needed an appointment to re-attach the wiper blade! Seriously? For a 5 minute fix? This is my second experience with “White Glove” Service. My first experience was being told that unless I get lucky, there could be an hour wait or longer to get the FREE car wash. Very disappointing. I guess I will take the car to Lamb’s. They told me they would re-attach the blade whenever at no charge.

Troy was very professional in keeping with the tradition of Mercedes Benz and its quality customer service. We are very grateful he was able to provide us a vehicle that meets our needs.

Very nice staff.. great customer service. GREAT DEAL..BRIDGETT

First time there, experience was good. Staff was friendly. Happy with the service. Wished the snack bar was open but other than that was Great!

Troy Williams made my first car purchase such an easy experience. All of my expectations were met and it was such a smooth process. He answered any and all questions I had and always replied in a very timely manner! Highly recommend him when dealing with MB of Georgetown!

We first visited the dealership in person and we’re met and hosted by Jeremy one of the management team. He was very informative, no pressure, and very kind. All of the staff & facility were top notch . We built our car online and worked with Benjamin Tait until it’s delivery. The entire build & purchase process was hassle free and seamless. Highly recommend this dealership and strongly feel you would be in good hands with any of their team.

Thanks to the very friendly and nice staffs, I bought my first Mercedes. I will never forget a very pleasant experience.

I first visited this dealership once my wife and I scoured majority of Austin looking for a vehicle until we found this dealership with the vehicle we were looking for. It was the one we were truly looking for and one of the Salesman there, Troy Williams, was super professional, informative, and managed his time well. I can’t thank Troy Williams enough for his time, dedication, and professionalism throughout the entire process. Thank you Troy. Truly the best of the best if you want a vehicle in the area.

Gtown Mercedes Benz has the best Service Advisers in the area. I have tried Mercedes Benz of Austin and other local service shops and none of them compare. I appreciate my service adviser Daniel R. and the time he spends explaining what repairs my car needs and the importance order of each repair. I “Highly”recommend Mercedes Benz of Gtown for all your Mercedes Benz repairs.

I would recommend Mercedes Ben of Georgetown to anyone! The deal that Finance was able to get me was so unbelievable. Everyone was really good to me during the purchasing process. I really like my vehicle! I wouldn’t go anywhere else to purchase my next vehicle.

I always have a very good experience every time I take my car to Mercedes Benz of Georgetown. Great staff. Eager to listen and attend to my needs on time.

We recently had a great experience purchasing our newest Mercedes. Jeffrey was an absolute pleasure to work with. He was dedicated to make sure our process went as smooth as possible. Jeffrey and the team at MB of Georgetown made it seem like we were in and out in no time. I can confidently recommend Jeffrey if you are considering a Mercedes purchase from MB of Georgetown. I also have to tip my hat to Eo who did not stop until he found every ounce of savings he could for us. Great dealership who has made me a long time customer.

Tim McAdams is one of the best salespeople I’ve ever dealt with when buying a car. Thank you very much for the awesome vehicle, you guys rock!

I stopped by yesterday to check out a vehicle we saw passing by, we had zero intention of actually purchasing a vehicle that day. Jeffrey introduced himself almost immediately after I arrived and walked me through each step with zero pressure every step of the way. It seamlessly fell into place, he got me a great deal on my trade and a fair price on the new car. I love my new car and am so glad I happened to stop by! Thank you again Jeffrey and MB of Georgetown!

We were only looking for a vehicle and did not expect to buy one. However our sales person, Carlos Fuentes was fantastic. He was not pushy but extremely knowledgeable, kind and patient. Also his manager Thomas was great as well. I love my new vehicle and am so glad I got to work with Carlos. He’s fantastic

We inquired about a few vehicles for a future purchase date with a gentleman by the name of Jeffrey Midence and instead of blowing us off like most people would do he had the greatest patience with us. He was kind enough to walk us through all the different models including upgrades and we feel confident that when we are ready to purchase that he will definitely be our guy. Not once was he pushy which was refreshing and he was happy to help answer all of our questions.

I had a great experience at Mercedes-Benz of Georgetown today. My transmission and engine mounts were shot and the car was vibrating badly. They did a great job fixing it. The car runs so smooth it feels almost new. My service advisor Jarrod was fantastic. He called my extended warranty company and managed to get the whole thing covered with just a $100 deductible. The waiting area was super comfortable with lots of space to social distance, drinks in the fridge and fast internet. Good job MB of Georgetown.

I purchased my first Mercedes and I could not be happier. Troy Williams was my sale rep and he made the entire process so easy and fun. He was upfront and worked to get me the exact deal that I wanted. Best purchase that I ever made!!!!

I drove from Waco to Georgetown to have my car service. This is my second time visiting Mercedes of Georgetown. Amazing service. Keep up the good work. Thank you 🙏

We had the pleasure of walking into the dealership on Saturday. We were only “browsing”. We were met by Carrie as soon as we walked up. We test drove a gently used GLE 350 and decided we wanted to go with a new car. Carrie went and talked to the Manager Thomas; they came to us with a brand new GLE “fresh off the truck”. When we saw it we knew it was the perfect car. Of course there were multiple parties interested, but Carrie’s quick thinking gave us first right of refusal. She is a true professional that understands her clients needs! Ruben from finance was amazing, the process was very streamline and his awareness of customer data privacy was unmatched. When we went to take delivery we were met with MB swag and a wonderful concierge professional Christina, who followed up with a MerecedesME issue after hours. If you want a true white glove car buying experience ask for the above team members. You will not be disappointed!! Thank you MB of Georgetown, you have won a life long customer.

We took our RV in to Mercedes of Georgetown to perform 2 separate safety recall repairs. Kyle met with us at the appointed time and quickly explained the procedure. At that time he explained that even if he had to order parts, he hoped to be finished by the weekend. On Saturday he called to say the work on the RV was completed and we could pick it up. Everything was done and we were totally happy with the experience. We are especially impressed that we have a Mercedes dealership with the capability to service our 3500 Sprinter so close to home. Thanks Kyle !

My service advisor, Christian and his team were fantastic. He was knowledgeable and kept me informed.

Troy Williams was an absolute pleasure. He made my car buying experience simple and hassle free. He was very professional and courteous. I would highly recommend Mercedes Benz of Georgetown to anyone looking to buy a car!Thank you for an excellent experience ☺️

Really good and responsive customer service. Quick completion of the work needed. The only frustration was in scheduling what was essentially a recall campaign service. They didnt seem to know what was needed or what it would take. Ended up having to schedule the work for the day before I was leaving town. I got word while on the plane next day that the work was basically done. They were gracious in keeping the rig, as they said they would, for two weeks until I got back to town.

Alex and his team did a great job! I had a myriad of issues that needed to be done, and they got it fixed up so quickly and efficiently. I am very satisfied and pleased with the great service!

After searching online for several days for a Certified Preowned car, I came across MB of Georgetown and inquired about one of the cars available. Ben Tait responded right away and provided very detailed information that made my buying decision easy. I found this to be one of the smoothest car purchase experiences Ive experienced (out of 20 during the past 40 years). Kudos and many thanks to Ben and the team at MB of Georgetown.

Had a great experience here. Everyone was very friendly and knowledgeable. Carlos Fuentes went above and beyond answering all of our questions. So excited about of recent purchase and would highly recommend this dealership and Carlos.

Mr Troy Williams is a very impressionable young Man. Respectful, courteous with honor and integrity. Those traits mean everything to a Man. Troy sold me a vehicle and I felt that I received the best deal possible. I was comfortable and confident through the whole purchasing, financing process. I received the vehicle and a warranty package second to none. Troy is a true professional and I would highly recommend him to individuals interested in buying a Mercedes Benz vehicle from Mercedes Benz of Georgetown.

I worked with Jeffrey at Mercedes Benz Georgetown to purchase a Toyota 4Runner. We knew it was going to go quickly so he ran my credit on Saturday and met me early on Monday to see the car and started the sale before anyone else could lock it down. He got me a great rate with the financing team and got me out the door that afternoon. Best experience at a dealership to date and I highly recommend Jeffrey as an associate and the dealership as a whole

Came into Mercedes-Benz Georgetown today as I wanted to trade in my Land Rover for a Mercedes SUV. I worked with Jeff Mindence who was great. He showed me different options and worked with me to get me into a vehicle that was within my specified price limits. He was kind and helpful. I am very happy with my purchase and cant wait to come back for pick up on Monday!

Experience at actual dealership was very good. However, when made the appointment with the call center (I thought I was talking with the actual dealership) we were told that it would take 3 days for the emissions recall modification. When we arrived at the dealership at the appointed time, we were then told it would be at least 5 days. If I had know that timing at the beginning, we would have delayed the recall work until November when we would back at our Texas home for an extended period. Otherwise no complaints with service. After picking up we left on a long trip back to New Mexico. On that trip our mileage had decreased by about 15%. That is really concerning.

It has been great pleasure working Alexander Adams. He has followed up with me every time we counter issue. I highly recommend Mercedes Georgetown to anyone.Keep up the good work guys.Thank you

My wife and I had the benefit of working with Troy Williams. The entire experience was very professional, low stress, pleasant. Troy worked very well with us and made the experience of purchasing our first Mercedes a great one.

I had a very good experience working with Troy to purchase my vehicle. He was very polite and friendly. I also appreciated that we had normal conversations about options instead of the more scripted sales tactics. As an example, we passed on a vehicle the previous day because the sales person used random leading pressure questions which seemed out of the blue and out of context.I really appreciated working with Troy and Fred (finance guy) was a pleasure to work with as well.

Christian, in service, is knowledgeable, helpful, and a great listener. Happily surprised that I was called a day earlier than expected that my SUV was ready. Also, I appreciate that he will text me updates throughout the repair process.

My husband and I had a very pleasant experience with buying our new vehicle. Jeff Mindence was our sales person and he was very knowledgeable and patience with us. We would recommend Jeffery and Georgetown Mercedes Benz for your car buying process 😀

This was my first visit to MB of Georgetown, and it was fabulous! Even more so, it was my first daddy-son field trip, and after ten minutes of attempting to unlatch my stroller with Robin, she was able to get Lewis to help (and unlatch it in ten seconds). This really helped my visit be manageable, and I’m so grateful for it! Robin provided wonderful customer service by checking on Jr. and I throughout our service visit, and Charles Bell was able to help me with options on my next vehicle. I appreciate the wonderful attitudes and service, and I look forward to working with MB of Georgetown in the future!

Ben Tait is a fantastic person.. he helped me when I needed to get out of a vehicle desperately. He was patient and very informative. It was a pleasure doing business with him, and I recommend seeing him if you have any car or service needs at Mercedes Benz Georgetown.

I am new to Austin [Texas] community. Shortly after arriving I had a horrible experience with a dealership which made me questions many things. My 1st experience with Mercedes-Benz of Georgetown was exceptional. I called the other Mercedes-Benz dealer in the area for a quick matter. I was told unequivocally they could not assist me. When I called Mercedes-Benz of Georgetown an appointment was quickly scheduled. When I arrived service checked me in and they addressed the matter. I was considering purchasing from the other area dealer after my call I decided I would forgo that experience. I look forward to purchasing my next vehicle from Mercedes Benz of Georgetown.

Great experience working with Mercedes-Benz of Georgetown during the severe auto shortage. They still treated me like I was important to them even though I was the one who was lucky to find the car I wanted. Troy Williams was great to work with. Kept me informed all through the process.

My sales Rep Jeffery and finance Rep Ruben were awesome. They went above and beyond I truly couldn’t ask for better representation of the company that I want to purchase from. Thanks Gents!!

I have worked with these people for several years. They know what impeccable service means and it is provided every step of the way, from initial shopping to close. After care is also an ongoing part of their ethic as well as attention to detail. I strongly encourage anyone looking into a lease or purchase to start here! It will save you time and energy. I would especially like to offer a kudos to Joeleen; she worked tirelessly to make my recent lease an easy one to navigate.

Recently had a great experience purchasing my car at Mercedes at Georgetown ! Jeffery was my salesperson and he was outstanding. Made the whole process easy and haggle free. Definitely recommend Jeffery if you’re looking to purchase a new car !

Great experience no high pressure sales pitch.Jeff M top notch salesman and great with follow up. If you are looking for a new car I highly recommend Mercedes Benz Georgetown

Service price and time estimate quoted by this service department was not correct once I arrive for appointment. Requests to speak with management denied - a phone message was left and not returned. Purchased my car there but no longer eligible for complementary car wash as I attached my license plate to the front of the car. Upon arrival to pick up car (they had arranged transportation when service was done) they could not find my car and it took almost 20 minutes to locate. Service contact finally went and got it himself. Service contact was friendly and told me to contact him directly in the future.

I dont know that I could have asked for a smoother experience than the one Benjamin Tait provided while exploring my options at MB of Georgetown.From the very beginning Benjamin was responsive and eager to understand what I was looking for. The process was clear, professional, and quick every step of the way. Benjamin went out of his way to ensure I was taken care of and that my trade in process was quick and beneficial to me.While Benjamin was my primary contact, each time I had the chance to interact with someone else from the dealership, they were kind and helpful as well.I think it goes without saying, but the certified pre-owned that I picked up was in outstanding condition and Benjamin was ready to explain every last detail to help me acclimate to the new ride.I highly recommend the MB of Georgetown team.

Started to use the Georgetown Mercedes dealership more as the service was far superior than the austin location. Was a bit disappointed in the delay of repair from 1 day to 3 days but I try to be understanding due to shortage of everything. With that said still wish I would have had the car back on time or a loan which they no longer really offer. But again all was as expected and I recommended Mercedes of Georgetown and my rep Jarrod Dozier for normal service.

Fantastic service! Alex Adams was amazing. Best Mercedes service department I’ve ever visited. I’ve owned Mercedes for over 20 years. MB of Georgetown always goes above and beyond.

I arrived for service and found out my Metris was classified as a Sprinter. I eventually got to the service area for the vans. As it was a small office, I waited outside for 10 minutes while they were helping another customer. Once the van was in for service they were quick and efficient and actually got me out on schedule. The staff was exceptionally polite and courteous. The coffee was tasty. All in all, it was a good 1st impression.

I went in there not really knowing what to expect, but walked out very happy. When I first walked in, I was greeted by a Mr. Carlos Fuentes who was very professional and likable. He wasn’t pushy and trying to sell me something like a typical sales person would be. I was able to break down all of my costs and options in a way that simplified the car buying experience. The financing person was also very helpful in the whole process.Thanks Mr. Fuentes and Mr. Ismail. Y’all got a customer for life.

We decided to see if we can trade our 2016 car with 101k miles, and Joleen Jones and Eo Sparks did a great job for this to be real!!! Super helpful from the beginning to end of all the process. Doing everything they could on our advantage and to get the best deal possible. I can assure this is the beginning of a Mercedes Benz relationship for my future cars. Thanks and shout out for both of you.

Troy was super knowledgeable. The car we walked in for just sold, and he asked all the right questions in order to figure out some different options for our family. He wasn’t a pushy sales person. He actually listened to our needs and found the perfect SUV for us. I highly recommend you go to Troy!

Troy Wiiliams was awesome. My brother-in-law took me there because he and my sister had just recently bought new vehicles from him and they had a great experience with Troy as their salesman. As I was explaining to Troy what I was looking for, he says I have just the car youre looking for. This car only just arrived and has not gone through make ready yet. He went to the back and came back driving the car that I purchased. I test drove it in the parking lot and really liked it. It had low miles...a 2017 with less than 16000 miles. Somehow he just knows which car is right for you. Thank you Troy Wiliams. This was truly a good car buying experience.

We recently bought a vehicle and had Shamier as our salesperson. He made the process easy and there was never any pressure to buy. He was able to answer all of questions or find the answers since we were buying a vehicle we didn’t have experience with. We would definitely recommend purchasing your next vehicle from Mercedes-Benz of Georgetown and will be going back.

Amazing experience at this dealership! They were extremely friendly and cooperative, helping us get an awesome deal on our car. Troy Williams and Ruben Gayton were wonderful members of the dealership and were extremely patient with us to get us the best financing deal possible for our car! Would definitely recommend!

Too notch sales experience! Jeffrey Midence provided me with all the answers I needed and was very transparent and easy to work with. Highly recommend asking for him if you plan on buying from this dealership.

Christian represented Mercedes Benz of Georgetown with knowledge about my specific model that left us with assurance of timely and accurate service. His customer courtesy was appreciated and definitely a plus! After our service was complete Christian thoroughly reviewed the details of our service along with future service needs. Excellent!

I bought my car at this dealership and have historically been pleased with the service. All the personnel I have interacted with are always very kind and gracious. I brought my car in to get the engine oil and air filter changed and I ended up being recommended I needed thousands of dollars of things that should be fixed. I fully understand that cars are mechanical devices and that they wear out and thus maintenance needs to occur. However in this case I was told that I needed new wipers where I just had bought wipers at the same Mercedes dealership a couple of months back and I also needed an $800 new belt put on the engine where the same dealership replaced it less than a year ago. When I brought this to the attention of the technician, they quickly backtracked and said these were not needed. The reasoning I was given may indeed have been true but I have to say that it eroded my trust in this dealership.

Daniel was very professional and kind to me during my visit today. He took time to understand the reason for my visit and he answered any questions I had (I had a lot). It also made me feel good to know that I was being taken care of by a fellow Veteran. I look forward to having all of my vehicles services done in Georgetown.I also had the pleasure of meeting Charles, the Portfolio Manager, in the sales department. He is very knowledgeable about all of the Mercedes-Benz vehicles and also took the time to answer questions I had. He also treated me very kind and was highly professional.Overall, my visit today at the Mercedes-Benz of Georgetown left a lasting impression. Although I did not get to interact with all of the employees, I will say that the environment is very welcoming,clean, and meets all the standards for a perfect customer experience.

We purchased a vehicle this week and want to commend our salesperson Arthur for his professionalism and courtesy. He was very patient and understanding with our questions and concerns and sped the whole process along nicely. Weve had follow up requests and he again has been very prompt and attentive. The delivery specialist and finance manager were also very helpful and polite.

Great service at MB Georgetown! Greeted warmly, knowledgeable service tech Jay. Took the time to go over everything throughly. My car was ready same day & free ride share back & forth to dealership! Love great MB service!

Troy Williams was very professional and my husband and I were very happy with his knowledge of our new Mercedes. Troys customer service was amazing!

Bought our car with Jeffrey and honestly, It was the easiest process ever! We have bought multiple cars and never had such a personal and quick experience. Will definitely continue doing business here.

I was very unhappy with the way my wife was treated here, she needed help and had a few questions. She was greeted by a man named Troy who said “unless you’re re buying a car I can’t help you” what kind of customer service is this? What happened to helping customers? I couldn’t believe this. Gratefully she was helped by another salesman. But if it wasn’t for that, you would of lost my wife and I. Whoever this Troy guy is needs to change his attitude and learn how to respect people. It’s the little things that go a long way. And for that I might just take my business elsewhere.

This is my second time having my Mercedes Benz S550 serviced at Mercedes Benz of Georgetown. As usual, it was a great experience.

My sales rep. Joleen Jones was just amazing this was the best experience I’ve ever had buying a car. The car looked just as it did online and I was in and out the dealership. Thanks so much I finally have the car I feel like I’m going to keep. Also the finance team was amazing as well

Thanks for the amazing customer service and a smooth purchasing process Benjamin. Will definitely recommend to family and friends

Had an amazing experience Saturday July 31st with Troy at MB of Georgetown as I purchased my vehicle. He did a fantastic job was not pushy and gave me all the information/specs on the vehicles I was considering. He also took the time to send me instructional videos and set up my account. Cant say enough good things!Kat

The work on my car was good, no complaints there. My issues are, my service advisor was not working when my car was completed and no one covered down on her work to call me. When I called about my car, my vehicle was finished the day before. Also, someone felt very comfortable with changing the station on my radio. I didnt receive a call back when I requested one and my loaner vehicles wasnt clean when I got it.

My purchasing experience was pleasant and straightforward. The sales staff was knowledgeable about the options I was considering and were quick to address a couple concerns I had. The service before, during, and after my experience has been a refreshing difference from my previous car buying experiences.

I found the used vehicle I was looking for online and it was Mercedes Benz of Georgetown. I went in there and had a great experience. Troy, really took good care of me. Eric, the sales manager was also very helpful when it got to the dollars and cents.

Troy was the best. Honest and very knowledgeable. He was a gentleman. One of the few times we felt we were not getting the runaround by a car salesman. We will always use Troy.Mindy and David Bryan

Mercedes Benz of Georgetown use to do a great job servicing my 2009 C350. This last service did not go so well. A week after a service visit to check the brakes, the car started turning off while driving. Sometimes keyfob wont unlock vehicle and when car is started, lights flash, windows and sun roof wont open or close, radio and AC wont turn on, lights flashing on dash. Took the car in to Mercedes of Georgetown to have issue diagnosed on Tuesday. They couldnt work on the car till Saturday. Saturday morning, service called and said we have a lot of codes and need to start fixing code issues to get to the problem. First one is catalytic converters. 4k to replace them. I told the service tech, no I brought the car in for an electrical issue. I asked to have that diagnosed. He replied service tech said we need to fix all the codes, plus your car has over 200k miles. I know you like the car, but I guess you need to make a decision to put that much money into a car thats not worth as much A this point i said, this time you guys disappoint me. I have never had trouble with you guys diagnosing my vehicle. I asked him to close out the ticket, because Im picking up my vehicle to take somewhere else to have it diagnosed. I called at 3 on Saturday to make sure vehicle is ready and to find out what I owe. Service person said vehicle is ready, you dont owe anything. I get to the dealership at 4:30 and had to wait because they said they need to close out the paperwork. At 5:15, I decide to go check why its taking so long. Lady prints the paperwork and sends me to the service drive to wait for my vehicle. I wait for at least another 20 minutes then a guy walks up and says we cant get into your vehicle, seems like alarm issue key fob not unlocking it. I told him this is exactly why I brought the car in to diagnose the electrical issue, but instead your service tech wants to replace my catalytic converters . Its now Monday, and no one from the dealership has called to resolve issue.

I recently purchased a vehicle from Mercedes-Benz of Georgetown and was impressed with Tabatha’s assistance. When I inquired about a vehicle online she was super quick to respond and was a pleasure to deal with throughout the purchase process. She was friendly, knowledgeable and courteous from initial contact to post sale follow up.I’m glad that I also got to visit with Steve Z., the Pre-Owned Director. He is quite good at what he does and a great conversationalist.And last, but not least, the dealership facility is exactly what you’d expect from the Mercedes-Benz brand – luxurious.

Ben Tait was outstanding, friendly and professional. He went out of his way to get us done and on the road very quickly. We recommend Mr.Tait to any one at Georgetown Mercedes Benz.

If I could give no stars thats exactly what I would do. Cash buyer. Spent almost an hour in this dealership listening to all the sales pitches, only to be told that they couldnt sell the car to us that we wanted because we lived over 50 miles from their dealership. Maybe this dealership should value peoples time a little more and advertise that on their website or let people know the second they walk in the door. I am in disbelief. We went from being told we can have this car ready for you within an hour to being told they wouldnt even sell it to us.

My experience here was amazing Troy and the finance manager Rueben went above and beyond to make our trade in process simple. I’ve purchased many cars in my life time but this was by far the best experience I’ve ever had.

Worked with Benjamin Tait and he was super helpful. The car I originally was looking for was sold before I could get to the dealership and he helped me get into a car that absolutely love. So grateful for all his help!

Super friendly staff. Wasn’t pressured into buying. Willing to work with me on financing, through who ever I wanted to finance with.

I had an issue with new vehicle which was not the dealer’s fault. Alex in service was quick and responsive in getting it fixed and Eric and Jeffrey in sales were equally awesome in helping to coordinate it all. I’m super impressed with the staff at Georgetown Mercedes.

It was a great experience and I recommend this dealership. Troy did a great job helping me get into this car. Ask for him!

I appreciated the service we got from Ben Tate in purchasing our new vehicle. He was attentive to our needs.

Troy was extremely helpful and made the experience of buying a new car as simple as possible .

Excellent customer service, Jeffrey was very helpful, patient, respectful and polite. He worked with us past closing time. This was our second time buying a car here and will return again. Theyre not pushy and want you to have a great buying experience.

This was the worst car purchasing attempt I have ever had, Ashley is a fantastic sales rep, but the sales manager there does not car about his employees or customers, all he wants to do is sell the car as fast as he can.We were there 2 hours waiting for a car to be prepped for us to test drive, we left to get some breakfast right up the road, as we were coming back someone else was allowed to test drive the car and we were told we no longer had first rights on the car.Eric was not willing to receive any feedback unless it was on his terms, he wasnt going to be disrespected. No empathy, no trying to understand, didnt even say Im sorry this is horrible I understand Im trying to work this out for you.I guess next time Im just going to sit in the car and not get out just in case, oh wait there wont be a next time at this dealership.

Recently purchased a vehicle from MB of Georgetown. I was headed out of town and requested a quick turnaround. My salesman, Troy was extremely helpful and coordinated everything so that my vehicle was ready in time for my trip!

This was my first time coming to the Georgetown location and I was really impressed with the customer service provided as soon as they open the door. I wasn’t privileged to the yummy refreshments people speak about that they say is available while waiting for your car to be serviced, but Christian was funny, professional and I would definitely recommend this place.

Great service. Jay was knowledgeable and very helpful.