Ease of use gets 5 stars, but the rude employee negates them all. Seriously, just be completely automated if that’s what kind of help you get.

Great alternative to US Post Office. The UPS Store sells postage stamps offers USPS and UPS shipping options and offers 24 hour access mailbox rentals with staff that can sign for packages. The greatest benefit is skipping the long lines at the actual Post Office. I have also purchased amazing greeting cards at The UPS Store. Amazon returns were never so easy, many times it is not even necessary to box your return (be sure to check the Amazon instructions for this as occasionally you will need a separate box) The UPS Store scans your return label and gives you a receipt. Plus the service is great and with friendly staff.

UPS did not deliver our package on time. Troy went above and beyond to help us resolve our missing package… Kudos Troy!!!

I am so happy to have a UPS store in town! I have never had anything but prompt and courteous customer service, thanks so much!

I was in Gillette, WY last week on a hunting trip. I left a hunting jacket at the Motel 6 in Gillette. I wanted to send a self addressed box to Motel 6 and have them mail the coat back to me, but I could not do that according to USPS and UPS. When I called the UPS store in Gillette, WY and talked to Troy the owner, he offerred to go to the Motel 6, get my jacket, pack it, and mail it back to me. People talke about how we are losing cusotmer service in this country, and in some cases we are, but not at the UPS Store in Gillette, WY. Thank you Troy for the fantastic customer service!!

Rude employee. And don’t expect Troy the owner to do anything about it.

They solved my problem when their driver for some reason delivered my package to the wrong apt even when my address was correct3 stars only its for UPS as company

So glad they finally put a UPS in town