Latus Motors is where its at. Scott was phenomenal!! Thank you so much for the new Fatboy. If youre looking for a Harley this is your final destination.Just recently went in and had a test ride on the new sportster s as recommended by the GM Lisa with the parts manager Tyler. Wow!! Harley has really upped their stock performance game on this little fella. What a little rocket. Super fun, super light bike. At this price point it is worth every dime. Harley does need to look at something a little different for the exhaust system but the rest of the bike is great. Get down there and test ride!!
Good apparel department..The sales staff is friendly and will just talk with you if your coming in to look around.Parts department was helpful and got my touch up paint ordered and called me when it arrived at the dealership..
Looking for multiple people dropping the ball one after another, look no further. I attempted to sell a 2019 Harley to them, agreed on figures then didnt hear from the sales person for a week. I then called in and got passed around to a few other people and sales managers to then be grilled with questions about the bike once again after they already had assigned a value to my bike, just to again not hear back from anyone for a week.Next, I had a really nice girl reach out who was super helpful agree on everything again and get tha ball rolling, then the driver was out for 2 weeks. After the driver was back, they decided my bike was no longer worth what they stated and backed out on their offer. I understand values change on bikes, but the fact it wasnt my fault for any of the delays, the dealership should have honored their original deal. Bad business, stick to your word!
Went to Latus yesterday after a mortocycle accident. Merritt went above and beyond to help me get back on to my bike this morning. Super grateful for him and Latus Motors.
Don.t know yet...I order my windshield for my 2000 Road King and its just the shield for just about $160 it better be very pretty for that price for a price of Plastic...PEACE...
Service department is so short staffed they cant service you bike. They dont return phone calls in a timely fashion and are just too busy to give good service after sales. You have lost me as a customer! Extremely disappointed with Latus after sales support. Dont buy your bike here!
I came from Oklahoma for a wedding and I told my niece that I needed to go to the Harley Davidson store so I could get me some clothing from Oregon. The service was great, nice environment, had no problems finding what I wanted.
First time there. H.O.G. rally . Great and friendly staff. Thanks for everything.
Les is by far the best salesman they have there he treats you like family hes very knowledgeable he takes great care of your needs and wants hes not pushy or eager to make a sale he just wants you to be happy with the bike you choose ill definitely be going to and only dealing with les but there is a older guy there named colton watch out for him hes definitely a snake rude and disrespectful
Latus hosted the first night of a HOG rally. They were Awesome!
I like this dealer.They were straight with me on sale of a new bike, never pushed me or made me feel uncomfortable and ensured I selected the bike that would best suit my application/use.Service and accessories departments have been aces as well.Sure, you are paying a premium at a dealer vs. an independent or online retailer, but this shop and staff make it worth it.Ill continue to patronize this shop until this bike is totally worn out, at which point I will likely buy a replacement from them.
I have had some problems with the Harley Corp. logistic issues but Latus Motors has always been good to me. The sales people, shop and owner all seem to be committed to do their best.
All of the staff are friendly and knowledgeable. Its a relaxed atmosphere where they enable others to feel welcomed and at home. Sometimes I go for service, and other times just to look around and speak with other riders and the wonderful folks that work for Latus...
Large dealership with plenty of riding gear and various sizes. Chloe was super helpful and the staff friendly. don’t forget to pick up you Dealer shirt and poker chip!!
Looking for my first motorcycle, which hopefully could be a trike! I would love to attend Sturgis Bike Week With My Father, just like good old days! Now disabled, and widowed, going to spend the rest of my life taking care of him the way he did me growing up! Plan on putting him back on the road with me in front this time, and bringing him back to Sturgis Bike Week which lands directly on his birthday! This would be a dream of a lifetime for both him and I, after we both lost my mom and my dog, there are guardian angels to make sure we make this trip happen! Love you Tinkerbell and Mom, this ones for Dad! This Harley dealer, has been our go-to, because it just makes my dads day to smell the rubber and see the things that just make my dad smile from ear-to-ear which once was cracked by an accident making him disabled! Its in his blood, and mine too! Great employees make great businesses, and this my fellow Riders is one of them! Thank you Latus Motors....
We were greeted instantly when we walked in the door, we had a sales associate help me and my husband through the whole entire process. He was able to test drive multiple bikes to find the one he truly liked. Our favorite part of the whole experience was when we went to the parts department and was able to modify the bike to our liking. From start to finish it was a great experience. The client experience was top notch and what you would expect or want when you’re spending that kind of money.
Not overly friendly. Not a great selection even though they have a huge showroom.
I want to support local, but they don’t support me.Wish they’d do better at parts and accessory sales. Typically email 2-3 times before a response. Currently waiting for a response to parts inquiry from two weeks ago (edited - 3 months and still waiting). Will just order online soon.When they look and wonder why more and more people just order online, look no further than lack of quality customer service and responsiveness in your own house.
Kudos to the mechanic after an S&S big bore and cam upgrade on a carbed 01 softail heritage, 1000 miles in. The communication “middle man” seemed to muddy up the process. Being a non-mechanic I sort of expected an explanation of the major surgery that had been performed. Instead, I was handed the keys to my bike after about $4000 in work. He said please call him with questions but I did not know what to ask at the time. Sure l’m a noob regarding HD but still an info summary would’ve prompted 5 stars.
Latus Did an awesome job for my wife and I. Made us feel very comfortable about buying our tri-glide. Don and Jeff took great care of us along with the purchasing, service, parts and clothing department.Great company, highly recommend them!
My part came in on a timely fashion. Very happy
All the sales Men were 😎 awesome and helpful without pressuring ! Thanks again
I always have a great experience with Latus when I shop there. I bought my first Harley there 5 years ago and I still ride it to this day. My last purchase was some ground effect lights I installed them my self and they work great. Ill definitely be back. Thank you Latus
Went out of there way to get me back on the road. Great place
Very friendly, great store to browse no pressure. Great selection of whatever twirls your beenie😎
A sales rep from Latus made an offer on my Facebook listing. Kept giving us the run-around for ten days and ultimately did not honor our agreement without any explanation or contact from the dealership. We sent every required document and we reached out continuously to complete the sale. Horrible communication and customer service.
Set mid week early am appointment for front tire replacement, and was told should take about an hour- BUT appointment took two & half hours.The 15min courtesy wash turned in a 30 min wash on a Fatboy.Kinda concerned that I was only given a suggestion of cable adjustment, when my dad gets multiple suggestions on his bike.Better expectations should be set, or if Latus could do as they say- I wouldn’t have wasted several hours
They have been servicing the Harley for several years. Always busy, but polite and knowledgeable.
Bought a helmet that didn’t fit quite right went back to exchange it for a helmet that fits and nope. All helmets final. No exchange!!Thats pretty lame since I didn’t want the money back just wanted a better fitting helmet!Never go there again!!! Period!!!
Dear Latus HD Team (Portland, Oregon),I thank you for a great customer service experience in getting the 1,000 mile service done on my new Road Glide this month. While I was waiting for the bike to be finished, many of the employees came and chatted with me to make sure I was taken care of. They were very helpful, and I was able to ask some questions to talk through a few things that I needed help with.In years past, I felt there was stigma that Harley’s were for dirtbags, but I get it now. I couldn’t have been more wrong by believing that stigma. After getting a new bike and riding it across the country this May, I met some awesome people, saw some amazing scenery, and I enjoyed riding the bike more than I ever imagined possible. It was a bucket list trip and I’ll be riding my Harley at least once a week weather dependent for as long as I’m able.Get a bike and ride!!! It’s awesome!!Thank You!Dustin LeeCEO Fidelis Companies
The Latus team is second to none. they are friendly, professional and knowledgeable. They have great customer service and a wide selection of the best motorbikes and related parts. Their customer service goes above and beyond to make sure you are taken care of.
Its a great Harley shop, I dont need to say anymore.
Service manager Hunter was a delight excellent shop
I had a great experience at Latus when I bought my Sportster. They financing went well, and the salesperson was polite and answered all my questions. They helped me get the seat changed out to fit me better. I highly recommend Latus.
Jack in parts I’m NOT helpful. I was asking about a seat and he told me “go look it up in the book.” Definitely won’t be dealing with Latus anytime soon for anything.
Lousy customer service. We will never go back.
Needed help and they came through! Thank you Team Latus.
Out of everything I was looking for....staff was very freindly
Got off to a ruff start with this outfit but they are alright nothing spectacular
Jason May (Sales Associate), the gentleman in Finance (on the showroom floor), and Rick Wood (Finance Manager) were all professional and efficient, every step of the way! They accommodated all of my needs in trying a few bikes out, until landing on the perfect one for me: a blacked-out 2020 Road King Special. I am thrilled with experience and the bike, as I am a return customer. My grandfather is also a return customer at this dealership. I will always stay loyal to Latus Gladstone and know they will always serve me and my future needs, with class and satisfaction. I highly recommend them to anyone considering purchasing a pre-owned or new motorcycle or trike.
I have a custom bike with a Harley drivetrain and I know that I can trust the team at Latus Motors. Its the busiest dealership around with two levels of bikes to drool over as well as some awesome HD race bikes. Its a frequent stop for a lot of us because the facility is massive and they have everything HD. Youll find great people who know how to build dreams with customers.
Latus Motors Harley-Davidson & Triumph is best of breed! George Latus really cares about the motorcycling community. No other shop does as much to show appreciation for us riders. Summer block parties, training seminars, organized rides. All free to you and me, and it doesnt matter what youre currently riding. When youre looking to add to your stable (or replace your one steed), check out their offerings. Imagine yourself on a Street Glide, Livewire, Thruxton, Tiger or other two-wheeled machine. And know these folks will take care of your needs![Updated, April, 2021: I visited the store to see if they had the new Harley-Davidson Pan-America yet (no, but it should arrive mid-May). I was saddened to learn that Latus is no longer a Triumph dealer - just Harley-Davidson now.]
I purchased my first motorcycle at Latus HD in June of 2018. I visit the business regularly for accessories, clothing, and scheduled maintenance. The staff have always been friendly and helpful. Latus has a “welcome” and “at home” atmosphere.
I stopped in at Latus HD on Monday 8/31 towards the end of the day on a curious whim while out running errands. The staff was very friendly and the sales person Natalie was extremely knowledgeable and took their time to show me around multiple different bikes. Eventually we landed on a 2020 Fat Bob which felt the most comfortable and sporty at the same time.The latus team worked hard, stayed late and provided the best customer experience I have had at a dealership to date.While I didnt buy a bike right at that moment, I will most certainly be back in the future to try out another and hopefully take one home. After a test ride, I was more unsure about taking the Fat Bob home which I will detail why below. Suffice to say that the sales team did not apply undue pressure during the buying process and I felt okay walking away without having purchased a bike. That being said, I didnt care for the fact that the deal being offered was only good that night when it was already past close and I would have had to make a decision right then. $21,000 is a lot of money and I personally like to take my time with these types of major life purchases. Most other dealers I have worked with will write up an offer that is good for 15 to 30 days so I may mull it over, talk to a friend or a significant other. Truthfully, that was what broke the deal more me, that and uncertainty about the bike itself.As for the 2020 Fat Bob, heres why I wasnt totally sure. First, to qualify myself, I have only ridden Sporty 1200s previously and have never owned a Harley. After riding dirtbikes all my life, my first street bike was a 2018 Suzuki Boulevard M50 which I later traded out for a Vstrom650 XT fully kitted out in adventure gear, so most of my internal comparisons are to the Suzuki Boulevard and also to my best friends 2018 Honda Rebel 500 which I ride often.The wheelbase of the Fat Bob is short with a steep rake and the bars are low and wide. Tipping it up, it feels lighter than a Honda Rebel 500 which is a 400lb bike compared to the Fat Bobs 700lbs. That alone is quite impressive.It has a fast but heavy turn in, the up-swept exhaust and controls that are somewhere between mids and forwards and that are kinda high give it a really great lean angle, you can actually hammer that thing into a corner! It makes ungodly torque, the pickup of speed is pretty wild and the suspension is soft, but planted.At slow speed the bars are awkward and the hydraulic clutch is mushy and lacks feedback. The throttle lags in response and also feels vague. The stock exhaust note is pretty friggin great tho!I immediately noticed after 2 minutes of warmup that a ton of heat comes off this engine and the rear head of the 114 is almost directly on your inner right thigh. Also the position of the air cleaner, although slim, in stock form will impede your ability to reach the rear brake pedal somewhat. Its doable, but you have to reach for it.Overall the seating position was pretty upright, I wasnt bent forward and the bars are low and wide which makes it pretty comfy. For reference Im 59 and 190lbs. My legs werent stretched out, but they werent cramped either like I feel on short bikes with mids like a Sporty or a Rebel. Theres definitely some pros and cons.Mainly the awkward low speed, heavy turn in, hot engine on your thigh the vague clutch and throttle feel are what made me unsure this is the right bike and at $21,000 thats a lot to be unsure about.Thank you again to the Latus team for their hard work and for the great offer. I hope to see you again soon and take home the right bike for me.
Awesome place!! Needs more clothing and helmet selections though. For the square footage they have Im surprised they dont offer more. But nice folks all around.
I got my zipper replaced by a kind lady named Running Dear on the second floor of this place. She comes on Saturdays and is a seamstress. Highly recommend to anyone looks for her skills.🤟🤟
I only get to shop at Latus once or twice a year while visiting Portland. My favorite time is after Christmas to shop close outs and sales. Love not paying sales tax too.
Great service department. Enjoy stopping in for coffee, and conversation on the latest updates, while getting a service done. Great folks here.
Exemplary service done right. The entire staff will far exceed your expectations every time. Highly recommend Latus HD as your go to dealership.
Been dealing with Latus Motors for 10 years now. Bought my ‘11 Road King there. Always friendly and knowledgeable. Great service, parts and clothing departments. Won’t go anywhere else.
I was immediately greeted and welcomed into the dealership by salesman Colton who spoke with me, not my husband. I was listened to and encouraged by Colton. I am looking forward to riding my new bike and being an active member of the Latus Motors riding family!
On behalf of my mother, I wanted to post how excited she was and is about her recent purchase of a Harley Davidson. The Latus Motors dealership was awesome. Her salesman, Colton, provided her wonderful service and allowed her to pick the motorcycle she wanted. As a first time rider, she was able to purchase a Heritage in the color and style she wanted. Although she will have to grow into this bike, she did not have to settle. As a female and first time rider, she appreciates the kind and courteous salesmanship she received and how patient the dealership was with her in trying to make a choice. Thank you,
Purchased a used road king through Jason. Really appreciated his laid back style and how he focused on the conversation with me rather than with the guy friend who came with me. I actually went to Paradise Harley in Beaverton first because they are way closer to me, but the salesman there directed all his focus on my guy friend, even though he knew I was the one shopping for a bike. Of course Jason got an easy sale from me over that other guy. Ha
This is a great team. I drive 25 miles to do business with their amazing team of experts
Nice dealership. Lots of display bikes and I especially liked the section with employee bikes on display.
Thank you so much to the sales man who started up the Harley for our niece and nephew. You made their day. And made their Uncle Huey smile.
Used to be a great place. Then they got bought out. Tried to say my bike was rusted out and falling apart, and at 26K on the odometer the bike was nearing the end of its lifespan.They must have mistaken me for someone who has never turned a wrench in his life. Aside from a bit of surface rust on a couple of boots, there isnt a spot of rust. And 26k being almost life limit for a Harley? If you hate the bikes that much that you lie and trash talk then, you shouldnt have bought the dealership.I will not be going back here. Ill look elsewhere for my next bike.
A very good friend of mine was in Portland for the weekend he wanted to pick up some Harley-Davidson T-shirts to send it was folks back home. Before he left he bought himself a brand new 2018 883 Sportster, he gave me a call and asked if I could meet him and pick up his bike with my truck and take it back to Seattle for him. The staff was extremely friendly easy to work with, and my friend is very happy with his purchase needless to say he saved thousands of dollars on his purchase not buying it in the Seattle Market thats heavily inflated. They took care of his Washington registration and he only had to pay Washington state tax no City or County taxes were added on since the purchase was not in Washington State I found this to be a great deal for him, Two weeks later is Washington registration arrived in the mail, he couldnt be happier. When the time comes for me to purchase my new bike theyll be my first stop and probably my last.With special thanks to Watson sales representative for helping my friend make a great choice and giving him a great deal.As a Young Man starting his career in United States Navy so many times people take advantage of my Shipmates but that was not the case here with Watson. He bent over backwards to make things right and never pressured him.
I have always had great service at Latus Motors. I appreciate how convenient they are for me.
This morning we started to take a ride at 930 meeting up at Latus. We got ready to leave and the bike wouldnt start. Service department was closed on Sunday.We got so much good help. Colton from sales helped get the battery out. Bob in parts opened his till early to sell us a battery.About that time George Latus came along and helped finish the install.If I could give them more than 5stars I would.
This was my first time at a motorcycle dealer and it was amazing. The employs are very nice and helpful. They get down on your level, so you dont feel like you dont belong there. Got to meet Tyler cool guy. Took his time to explain things, and answer all of my questions. At the end of the day they know what they are doing.
I didnt even get a simple hello out of a single employee. And no it was not busy. Sunday 2 pm.
😳 WHAT is going on with Latus ??? They dont answer their phones 💥 Their VM box is Full & ends the call 💥 Their outgoing msg is from 2/12, when they were closed & ends the call 💥 Their online support is ⚰ too 💥
Was wondering if I should bring my bike in for a rear tire replacement with the pandemic going on. Well, I did and I was very pleasantly surprised and comforted by the great work Team Latus has done to institute “social distancing” and safe practices in the shop and store. Well done! And of course, the usual great work servicing the bike. Thanks Team Latus!
Everyone i spoke with was very personable and professional, I wouldnt buy a Harley anywhere else!
Good service.
I dont understand why people wouldnt feel like family here. I know almost everyone here, being a customer for over 15 years, and have experienced nothing less than the gold standard from anyone. Remember, quality never costs as much as the money it saves!Fast forward 2 more years from this review. I have had nothing but the best experiences at this dealership. I love how they all treat me like family, and I’m happy to treat them all like family in return.
These folks are great! Ive come here for various reasons over the past few years, although I havent purchased a bike here yet. Theyve hosted meetups for rides, which were handled very well. They also host Club Eagle Rider, which is a club for renting Harleys. I use the club mostly while traveling away from home but sometimes I rent in town so I can ride a brand new set of wheels for a bit, like when I want to take a trip down to the coast on a brand new Ultra Glide! Ive also come to talk to them about doing work on my bike and they are always helpful. I will be getting a new bike in the next year or so and will certainly be coming here for it. Thanks!
Staff was very friendly and helpful!
I come here just to Drool over the motorcycles LoL
Hands down the best motorcycle service! I would never buy a bike anywhere else! Thanks Latus!
Great Service.
Very helpful great people and Good prices
Was able to find exactly what Ive been looking for. Had some of their fantastic staff help me find what I was looking for. Thank you Colton, Scott, and Jessica for helping us out.
Great experience and great team! I want to thank Karl Lipke especially. It was a tough road finding the parts for my 1999 Road King because of the COVID 19 virus but he got it done! Great communication and always kept me in the loop! Thanks again Latus Motors!
We recently relocated from Michigan to Portland and are very happy we found Shad and Chris. Shad is extremely helpful, knowledgeable and very thorough. He makes the service experience what it should be, a very comfortable and a most enjoyable experience. We trust Chris implicitly with our bikes and know the work he will perform is the absolute very best. When we speak with Shad and Chris, they have a way of explaining the complicated in a very easy to understand way. Their professionalism, knowledge and skill are invaluable. These guys make our riding experience the best ever and we thank them both!
I was treated with respect and dignity. I was given many options and received a great deal.
Always very helpful with great customer service.
Had the best day at Latus Motors Harley-Davidson. Was not sure what I was looking for, but Mark Nichols was patient and helped me with looking at a lot of different bikes. We finally decided on what to ride. After the ride he even got me a better deal on a new one than the used I first chose. Everyone there were super helpful and just all around great! Will definitely be back and highly recommend visiting them.
Parts people are super helpful
I get great help and make new friends at Latus!
Fun stop on our trip to the coast! We love to stop at different Harley Stores to pick up shirts and poker chips!
They have a great parts department, and are very helpful look for older parts.
My wife and I bought a used a Harley on Wednesday afternoon. Horrible customer service. I spent over 3 hours waiting for them to swipe my credit card and send me down the road. No one even went over the bike with me. Just there you go. I expressed my concerns to Natalie. All she did was apologize and tell me how busy they were. Thanks Dan
I thought the salesman was extremely helpful
They didnt have any tiny girl bikes
Excellent customer service and mechanical expertise from the service department. Karl L always keeps me informed of any needed services or upgrades so I can stay on top of my bikes needs. Wouldn’t take my babies to any other shop 👏👏🤘
Staff was super friendly and answered all my questions they did their best to show me all the bikes in my price range overall great experience
Full disclosure. I used to work here in sales. So Im probably a lota bit prejudiced when I say if you want a great deal on an excellent bike ! Go check out Latus Motorcycles. Gladstone Exit 1 block West of I-205. Thats How I RIDE !
My husband and I came in to do some shopping for my son and daughter-in-law and grandson. We are from Victoria the amazing young lady that worked with us was incredible very personable. She helped pick out a shirt for my son daughter-in-law and my grandson and also I bought a little toy bike for my grandson. Great people very pleasant my shopping experience was amazing!!!
We were actually looking or a Can AM Spyder for my wife to ride and we came across one at Latus. I sent them an email to make sure it was still available and Dani got right back to me with additional pictures and setup a time to come in and do a test drive. Even though it wasnt a Harley the staff was super helpful and did everything they could to help us be comfortable with the bike. Gary made sure we had someone to work with who had some experience with the bike and Colton walked us through the bike as much as he could (Not a Can Am dealership after all). Once we made a decision, Scott in the finance department got us set up with an awesome rate and worked through all the paperwork making it an easy sale. I even have a shout out to Jessica in the Motorclothes department for setting us up with some shirts and getting us geared up. Thanks to the whole team there at Latus and the whole family looks forward to doing more business with them in the future.