Needed a Battery and Advanced Auto did NOT Disappoint. Danielle was Knowledgeable and Extremely Helpful. I was Very Satisfied with My Complete Experience. I Highly Recommend this Brick and Mortar Store for your car needs.

Randy is amazing! Im not from the area and had issues with starting my car. Figured it was a bad battery or starter. Came straight here and Randy diagnosed and resolved my problem in minutes. If I lived in the area, this would be my go-to AAP. Never had a better experience elsewhere.

Excellent customer service experience. Staff was knowledgeable and friendly.

Probably the friendliest AAP employee I’ve ever met

I went to Advance Auto at Broad and Gaskins October 20, 2020 because my car wouldn’t start. I was pleasantly greeted by Danielle. After checking my battery, it was discovered I had a bad cell. I could not have asked for better customer service. Danielle was great. Advance is extremely lucky to have her. She is very knowledgeable and her bedside manner is second to none. I’ll definitely go back!

I needed a new battery and went to the Advance Auto Parts located at Broad and Gaskins. I was very impressed with the service I received. Danielle assisted me and from beginning to end, she provided excellent customer service, which is very rare these days. She was knowledgeable, went above and beyond what was required and was extremely personable. I highly recommend this location!

Danielle and her team go above and beyond for their customers, very inspiring customer service that is hard to find sometimes.

I went in to get my car battery replaced and Im so glad that Danielle was the one to do it. She is very knowledgeable and helpful. She not only replaced the battery but she also removed and cleaned the rust around the terminals and also applied a rust protectant even though she didnt have to. Great job!!

Danielle is the best. She was a huge help by replacing my battery. She is very knowledgeable and offered to clean the contactors and spray with protectant. She didnt have to do that. She was up front with costs and helping find the right product at a reasonable price. Compared to my experience trying to get the dealer to honor the warranty, no contest hands down. The dealer wanted to charge $89 to test the battery, which Advance does for free.

Advance Auto parts on broad Street has great staff!

The team there cares. (Manager?) Danielle went the extra mile to help troubleshoot. Saved me money. Plan to buy more parts from there whenever needed.

Met expectations. Got what I came for.

Professional, not too busy, and they always have what I need.

Its always a pleasure dealing with my friends at Advance Auto Parts. My associate was able to get the spark plugs that I needed, give me a few good tips and had me on the road in no time! Great service! 👍👍

Kamal was very kind and outgoing. Needed new brake lights and turn signal bulb, he helped me right away. Had little time on my lunch break, and he knew which replacement parts I needed in a breeze. Very kind gentleman and a pleasure to speak to. Thanks Kamal!

Customer top notched. Always seems to have what I am looking for.

This was definitely, BY FAR, the best experience at Advanced Auto Parts. I’m in town on business so I’m far away from home when my battery went dead. Was able to get it jumped to make it here and then I met Danielle. She made me feel comfortable and confident in my purchase. Danielle was a blast to talk to and hang out with while installing my battery. We swapped retail war stories. What an awesome addition to your staff to value your customers. Keep up the awesome work, Danielle!!

They had what I needed, staff handled a POS computer issue quickly and got me on my way. 👍👍

Great customer service, great products for sale. although my windshield wipers werent cheap, the young man installing them for me for free was nice! Fortunately it wasnt raining at the time although he mentioned that he installed some the day before in the rain for several customers. With painful arthritis, I cant do it any longer and its better than going to the dealership and paying $$$.

I came to this store this morning and Danielle was the BEST!!!! She was customer service at its Best, Thanks she made my day!!! She also saved me Alot of money and saved me from going all the way to Chesterfield to get a used battery!! Awesome experience Thanks!!

I ordered some items for my car including a car part online at Advance Auto website. I chose to pick up the items from the nearest store by my house. I came to pick my order from the store,and it wasnt ready. The store associate, seeked my help to find the items on the shelves which I found to be odd. I got home with my items, tried to install the part on my car, and realized it was not the right fit for my vehicle as stated online. I made sure to enter my vehicle information before purchasing it. I decided to return it because I couldnt use it. It was about an hour from the time I picked it up, all within the same day. Receipt states you can return items within 45 days of purchase. The agent and another manager on duty refused to return it for me because their store manager told them not to return electrical items. If they do, they will lose their jobs. I explained to them I could not use the part and I was not being dishonest. I took one of the associate to my car, pulled the old part from my vehicle to prove it was not the right part but they both decided not to refund or exchange the part for me, because they would be scolded by their store manager if they did.I was very disappointed with their service. I have been making purchases at Advance Auto for years. This was a big blow. I will start going where I am valued as a customer, and a store that follows their policy. Ill definitely not recommend this store.

Came to get my car battery replaced. Had a great experience with Danielle!! She was quick, friendly, and informative. Epitome of customer service

Very friendly associate. Needed a replacement bulb for signal and she went right to what I needed. Wish I got her name but she impressed me with her knowledge.

This is the auto parts store I choose whenever I have a need for a quick replacement part (wiper blades, fluids, battery, bulbs, etc.) Kemal has helped me multiple times, and he is both pleasant and wants to help you get the right thing. Theyve read codes for me off my cars and given me reasonable recommendations as well. I appreciate their honesty and desire to help very much.

Dennis and Kamal were unbelievably helpful and fast...had my CRV battery ordered and installed in under 10 minutes flat...felt like a NASCAR pit stop...Hammer down Cole...🙂

Nice

Helpful staff.

My day started out bad, with a dead battery. This store was awesome, changed my battery, and sent me on my way. Thank you for making my day better.

Ordered online to pick up curbside. When I called to let someone know I was outside they placed me on hold. After 6 mins, i hung up & went in the store. There were two cashiers standing there doing nothing with no customers in the store.

Broad and Gaskins location is one of their smaller stores, but they have a really great staff, always helpful.

I called ahead of time and they had all my parts waiting for me and they took the time to explain how to do stuff which was very helpful

This store has out standing people working there. The management and employees go out of there way to help. Highly recommend this store!

I needed help replacing my head light bulbs. Kemal explained to me that he could not do it for me but he could show me how to do it. He was very nice and explained it to me (a beginner) in a way that I understand. I appreciate his help. Thanks!

Absolutely no problem with getting the parts we needed and the people working there were very helpful. A really pleasant experience for a change.

Nice and friendly service good place hopeful service like this one will be back

I had a battery issue on a Saturday, although I did not initially know it was the battery. My normal mechanic said he couldnt see my car until Monday. I drove to this Advance store early in the morning. The employee present (Ill call him Mr. A) brought out his code reader and said there was low voltage. Looking at the battery, he personally helped me scrape off the corrosion. It helped, but was not enough. I purchased a new battery and he installed it. While he worked, we talked a little about our respective experiences in the army. His help saved me time and an expensive visit to the mechanic. It was an excellent experience.

Really friendly and helpful staff, even to people who arent as familiar with cars as they would like. I had the best service here of any auto parts store Ive been to.

Myles was AWESOME!He knows his stuff and has a great attitude. -Thanks guys!

Outstanding store. Great knowledge and assistance with my battery replacement.

They are the Best, the Manager is the Greatest person to Deal with..Way to Go!!

Prices are little higher but service is good. I got my car wiper installed here.

I was having battery problems and had to get a jump start for my car, the young man - Matt who worked there - put my car on his diagnostics machine, determined it was time to replace my battery (6 years old) and installed the new battery. Absolutely AWESOME service!

Super friendly and helpful staff. She was the only one there and still have excellent service. Will definitely be going back.

Kemal and his associates saved the day for me, my battery died at a local gas station they not only let me use a loaner jump box to get it to the store but they gave me great advice to save money by ordering my new battery online! They even installed my new battery! Couldnt be happier! Great job guys A+ customer service!

Came in for a new battery. Called ahead and they had one left to fit my car. They switched it out quicker than I could put in the new car mats I purchased!

The staff, especially the manager, is always very helpful. Any question I have they do their best to answer.

Helpfulness varies from store to store.

My go to. Customer service and knowledge is on point. Ive been to a lot of advance auto parts stores, but this one.. I know Ill leave happy.

Ive been here several times over the years and theyre always friendly and super helpful.

Professional and courteous staff. Randy helped me with a bulb and was interesting to talk to. They also had a hard to find part.

Been here multiple times and always experienced good customer service no matter whos behind the counter.

Very friendly and knowledgeable staff. No matter what Im looking for I always leave satisfied with my purchase. Be sure to sign-up for the rewards program.

Never again, they sold me a carquest fuel pump without a float arm assembly, rendering the fuel pump useless. They wouldnt return it either. btw ..advance auto doesnt carry the float arm so why the hell do they sell fuel pumps??

TerribleVery low supply of wire terminals.

So fast and helpful! Wonderful customer service, will definitely come back.

Usually pretty friendly and helpful but has been a few times in the past overall 4half

These people care about the people that come into their store; the most helpful bunch of guys to be working retail Ive ever met. Wonderful experience

Dennis was awesome and helpful!

The peyote working here are very knowledgeable and have a nice inventory to meet your needs

Good selection with fast and pleàsant service.

Great location, great products, friendly and helpful staff.

The best auto store! Very friendly and helpful staff!

Great store with helpful employees

Very helpful and polite staff excellent service

Had what I needed. Fast friendly service.

Part worked great. Price was right. Ordered online. Picked up in store.

Great place to get auto parts. Buy online and pick up in store.

Convenient, staff very knowledgable

I use these guys all the time cause I get the right parts the first time. Prices are good and service is great.

Great customer service, knowledgeable staff always has my part or gets it fast

Good place for your auto parts.

I didnt even make it into the store. There was an employee smoking right by the entrance. My 12 yr old son was with me and I didnt want to make him wall walk through cigarette smoke to go into the store with me so I didnt even bother. If employees want to smoke they should go out back.

Everyone there was extremely helpful, great experience!

It’s Thanksgiving and your hours said you where open. So I drive to your store and your closed. You should be updating your hours on google so customers don’t drive to your store when you are really closed.

Yes very helpful in finding what you need

Danielle was very helpful.

Sale people very nice.

Staff are very knowledgeable and helpful for what I need.

Helpful associates

Why does service always seem so slow in these places?

GOOD service and advice.

Good product knowledgeable people

When you cant find the part elsewhere or have a question you need answered, this is the place to go!

Excellent staff.

Great Staff

Prices are a bit much.

Pretty cool.Very Helpful

Danielle and crew are ON POINT

Had what I needed

Helpful staff.

They are great here

Always like the service at this location.

Not bad

Always helpful

Great advice

Good Service

Good service

Online order for pick with discount

Found what I needed.

Great