Great experience, great customer service. Financed with Byrider and got into an accident 10 months later. The process to get a new car was easy and had a wonderful experience with the employees of Byrider.

I have had the pleasure of meeting Rich on 2 occasions both times he has been amazing made my husband and I feel welcome through the door. Karen helped us through the process this time she was great!! I highly recommend JD Buyryder to anybody having trouble getting a car. These guys will do anything they can to help you drive away today!!

Rich was such a nice, helpful, and genuine person, and he even helped me get to the building with an Uber. 5/5 stars, for a 10/10 experience!

Greeted at the door, and easy walk through, test drive and purchase breakdown. Super happy about my car. My twins deserve a well oiled machine and I’m so happy by rider could help me

I would like to thank everyone at Byrider for taking the time to help me on my credit building journey. My sales rep April made the process fast and easy. I love the fact everything can be done via phone/ email. I was told what to send and then it was followed by a phone call telling me to come pick out a car next thing I know I was driving off the lot. Thank you Byrider

You will get a car I then tried so many places I thought because I just started getting paid I wouldn’t have a car and now I do thanks a lot. Also they have great customer service and they are very considerate of everything I also loved that they got me a Uber to get there great company.

The ppl are nice. The service area, the ppl that fix the cars,are excellent!! Thank you so much for keeping my car great!!

If I can give this place 0 stars I would. The communication here is terrible. Better business bureau will be contacted.

Sarah got the job done and had me in a good car even though I had no credit history

Services were great! I got the car I wanted with the help with 2 or more associates. They all were a helping hand.

Rich is a life saver. He made sure to communicate with me. He made sure I had a safe ride to the dealership and had everything ready to go for me once I walked through the door. Thank you to all staff!!

Super quick and easy, great job to Rich and everyone else who helped me out!

Since i bought this van nothing but trouble in and out of service and whats not cover through warranty had to cover cost out of pocket on top of this high payment. very disappointed right now any more issues just going to take van back cant afford it to constantly fix and pay high monthly payments. but josh service manager a true professional and very helpful.

They work with you they are great shout out to Sarah for helping me and my wife. Highly recommend them off your low on money with a good job they’ll work with you

Very friendly and dedicated customer service. The staff worked collectively to ensure all my requirements were met at my budget. I recommend Byrider to family, friends and 1st time car buyers for a great experience getting you to the next level.

This place was amazing?!! They had an Uber pick me up to bring me to the dealership since I had no car, all cost was on them! I would definitely recommend this dealership! The staff was friendly, honest and very informative!! All I can say is...DONT DELAY CALL TODAY!!

Was told finance company will work with u it is facts drove with what i wanted positive vibes n lovely staff after i pay truck off im coming right back

I highly recommend this place! Everyone is very helpful and courteous. I went in knowing what I wanted and was shown exactly that! This was by far the most easy and hassle free car buying experience Ive had. Rich, Kayla and the entire staff are wonderful.

Great place great customer service and fast service

Sarah is amazing shes so kind and so caring the whole staff is respectful if anyone goes there I would strongly recommend going through Sarah we love her over all 10 out of 10

Definitely Recommend coming to by rider in Glendale Heights Illinois. Rich definitely hooked it up man one of the best salesman that I have come across. Get you in and out fast at a low cost to.. 5 star across-the-board

Fast & Friendly Service! Helped Me In A Time Of Need!

I was always apprehensive about this place and their special financing but the vehicles were pretty good and the process wasnt bad either. So if your credit is less than perfect you have limited money down give them a call theyll get it done

Rich was a great help once again, thank you.

Always takes care of my oil change quickly and gets me on my way.

JD Byrider i called and got taken care of by Richard told me to come in everything he said was going to happen over the phone happened when I walk through the door easy fast process great customer service excellent cars check out JD Byrider if you need a car bad credit good credit Richard is the guy to see! he will get you in a car no doubt

It was a good experience. Fast and I was able to get pre-approved before I got there. The only criticism is that they did not have many cars to choose from.

I can definitely say I showed up and they showed out. Got a nice car but the only issue they need a bigger inventory. But I am satisfied right now

Job well done, and they make sure they explain everything that there doing I love the location, Glendale Heights is the best to me.... got an an oil change and everything is great,I love the service department, there amazing and they have a great sense of humor, I pray for all those gentleman working in that department and that there hard work never goes unseen, I see that there committed and loyal to there jobs....Amazing over all this location, better than any other dealership Ive ever been to.

Thank you rich and the Glendale heights Byrider team!You guys provided great customer service! Along with welcoming arms! I would highly recommended.Thank you,Jon

Im so thankful for this company. I needed a car badly and was able to get financing . The service department was great when I needed work done on the car. They are really nice here. Id highly recommend.

I had a great experience! I was approved and when I arrived all I had to do was sign. Great team to work with Rich and April and everyone was helpful and courteous

They helped me out of the car it awsome job thanks

I Loved this place when they say “Buy.Finance. Drive that’s what they mean. I walked in got my information processed and got my car within 2 hours. I really appreciate the team in the Glendale Heights area of Illinois for helping me get a great decent car.

Very professional. No pressure sales. The paperwork speaks for itself. The whole staff is there to help you…You definitely need to go see them if your credit is an issue… It’s a good start.UPDATE!!! This dealership goes above and beyond! Enormous thanks to Sarah and staff! Very professional… Very thorough…

The sale manager Rich was very helpful. He got us in a vehilce. He worked hard for us. Something no dealership has been able to do and weve been to 7. wonderful customer service. Decent priced cards and payments

ByRider in Glendale is the BEST. After weeks of trying to get another vehicle and not knowing if I would get approved or not because of my past finance history they turned all that into APPROVED AND I WALKED OUT WITH THE VEHICLE OF MY CHOICE! THANK YOU AGAIN ByRider/GLENDALE!!!

I was highly impressed with this particular location. The staff was courteous and helpful. The car selection was good and the process of obtaining financing was easy and simple. Thank you Sarah and staff

I purchased my car through JD Byrider in 2014. I paid my car off in 2017. We went back and further about my title they sent it and it was “lost in the mail” or they sent it and it was sent back and you have to come get it. I go to get it and it’s “lost” no one can find it. I receive a call two years later because their moving and the lady says she’s going to put it in the mail. I just recently open the envelope and it’s 5 sheets of paper none of which are a title!! I call to see if maybe they didn’t send it or maybe they forgot to put it in! I’ve called 5x, got the run around went to the State and they need a purchase letter. I want to know what happened and I’m told by their finance manager that “he’s not about to discuss something with me that happened 2-3 years ago”. Truly disappointing that you spend your hard earned money and you NEVER can get a honest answer. Since the day I stepped foot on their facility I have regretted it! I started out with a 2005 Cadillac CTS that broke down after 6 months of having it and had to exchange it for this Ford Fusion that they wouldn’t even provide the title for. Do not waste your time or sanity if you don’t have too. This place should be a LAST RESORT!!!

Love working with Sarah, she rocks!!!

Nice service,no problem got me the car of my choice and got to test drive all the cars I wanted and worked with my credit and down payment

I want to thank sarah, she’s professional, honest, and got my family a vehicle. I recommend this place highly, come to Sarah with your issues and I’m sure she will do all she can to make it happen. She even ordered me a Uber to make it to her. I’m so happy as well as my children. Thanks Sarah ❤️Sarah helped my family out again, I was in an accident and her and the other staff had no problem with helping me find something else. Still to this day I recommend this place

Just bought a car Thursday. It was a wonderful experience and Rich was very patient and helpful!! It took me sometime to pick out which vehicle I was going to get but Rich answered every question I had about each one. Everyone there was nice and everything was explained and all my questions were asked. Thank you.

Great experience with great people! They are straight forward with everything so you dont have to worry about the 3 hr sales pitch. They are respectful of your time. When i was ready they had a car service come get me & gave me the best car for my money! If youre looking for the best 2nd chance, buy here pay here dealership this is your place!

It was great, excellent service

I just purchased a vehicle from jd byrider in Glendale heights 2012 Dodge Journey going on about the third week of having the car the next day it was going back due to over heating for that fixed next week over heating again get that fixed next week over heating now it needs a motor... I had just recommend about for people to go to them called them all back and told them do not do it you going to be screwed over I’m so disappointed.

After being turned down by 3 other places. I was about to give up but Mrs Sarah helped me get riding fast. I recommend anyone looking for a car, dont be discouraged and give Byrider in Glendale Heights. They will help you

This was easily the most efficient car buying experience of my life! I worked with the Sales Manager (Sarah), and she was absolutely amazing!I was able to get my approval prior to getting to the facility and once I got there—- I pointed out what I wanted; test drove it—— and went home a happy customer. Everyone from the dealership-to the Bank were all extremely friendly and welcoming.I would definitely recommend to both family and a friend!Thank you guys so much!

Great quick service very welcoming friendly and respectable staff and an especially great selection of vehicles. Definitely a place I would recommend when you visit ask for Rich hes a great guy.

Everyone was polite and handled work in a timely fashion

Great Costumer Service, Great Cars And They Looks Out For Their Customer.

Fast and easy approval and no hassle with anything it was short and simple 💯👌 great Customer service

Salesman Rich exhibited wonderful customer service as well as the other staff member who did the banking part (I forgot her name). Overall, Im completely satisfied with my experience there

Ok so Rich was good. He stayed in contact with me up until the day I was ready to come in. The reason I am giving this location 2stars is because I know how things are supposed to go when you get a car wether new or used.When you sign documents with byrider you get copies of all the paperwork except the POA forms(understandable) but youre also supposed to get a copy of ANY forms where you give someone permission to take money every month automatically (auto pay) I found out that supposedly I signed one of those. AFTER I CLEARLY SAID I DO NOT WANT AUTO PAY. I AM NOT ONE OF THOSE CUSOTMERS WHO HAD THAT AS A STIPULATION. I had a trade in vehicle(one that was once owned by byrider and only put 19,000miles on it in 2yrs.)On top of me being bamboozled into supposedly signing(although someone couldve easily signed my name it is easy to do) and I find out by looking at my bank account that my money was taken out of my account. Also, I provided insurance for my vehicle FULL COVERAGE before I left amd insurance was added to my account. (Luckily I noticed before I was charged for it) now the last thing.... I had to sign 4 POAs for the trade in and the new car.... how were 2of them lost? And I had to take time out of my day get my kids packed into the car for a 2.5hour round trip. Apologizing doesnt make things better. It doesnt change what was done. Unfortunately Ill be dealing with this location for then couple of years. But this is my truth if youre mad then be mad at yourselves. My act manager was told to do away with the auto pay and she claimed she took off my account well see soon. Because the form is still in my file.

It was a smooth transaction, they worked with me and made it possible to take off in the truck I desired. Rich and everyone was helpful and nice! I will definitely do business with them again!

So my husband and I purchased a car thru this dealership “glendale heights” location. Been going here ever since we got our GMC BACK IN MARCH for service.. and week and half ago, went for an oil change and night time “coincidence” that my car broke down? which when i popped the hood all the oil was leaking and it was all over the engine (mmm wonder who’s fault was that after i just had it oil change in the morning) and what’s the problem - ENGINE. I mean I get it it’s used car BUT doesn’t it supposed to be the sellers responsibility that the car engine and any thing else that make the car run be perfectly fine? I mean - it’s human beings that drive those used cars and not robotic machines.But anyways, Sept 28th Monday - we took our GMC for service and let me tell you, WE WERE THE ONES that called to see the status of our vehicle., so we called service Sept 30th Wednesday and we were told that our vehicle needed to be send out due to the fact that it was engine problem.. and that it’ll take about 7-10 business days until we can get our vehicle ready.. It’s been 5 days and now we called service to see what’s the status of our vehicle and They told us THAT THE VEHICLE HAS NOT BEEN PICK UP YET AND MORE LIKELY THEY ARE COMING TODAY.. I MEAN ARE YOU KIDDING ME?? why do the customer has to call and then update us when we call? isn’t that suppose to be you guys’ responsibilities to keep us in the loop? and when we asked for another alternative of possibly exchanging the vehicle to something since it was engine issues and it wasn’t our fault WE WERE STILL GIVEN AN ATTITUDE?? wat the F is that??? is this how you guys do with customer service?? and when we asked for that alternative they said they don’t do exchange car Which by the way a lie since THERE WAS ANOTHER REVIEW THAT THAT PERSON’S vehicle also broke down 6 month after purchasing it AND YES I WILL ATTACHED THE REVIEW IN HERE.. THIS IS RIDICULOUS AND NOW WE ARE TOLD ANOTHER 7/10days for our vehicle to get done.. which NOPE THE CAR HASNT BEEN PICK UP WHEN WE CALLED 2nd time before they close (as they state it was gonna get pick up today)....And to top it off, when you asked if u can take your car to any service shop they would respond you with “go ahead that will void you warranty agreements”... i mean what kind of BS is that? so I should just be happy then that my car will be sitting there for a month and I have to worry bout paying rental car coz the supposedly “vendor” that was suppose to pick up our vehicle hasn’t done their part of picking up our car? and to top it off Pay for car note meanwhile I don’t even have the car? and be told that if i missed one payment then that default our loan.. meaning to say they can get the car back and that’s the end of it..,?? I’m sure that’s not what we were told when we signed the papers back March 17 of this year. Rudeness that you guys give to the people that’s keeping you guys’ business going doesn’t cut it.. We give you guys trust and this is how you guys treat the customers ??? and apology doesn’t even make things okay better.. Hope you guys see you guys’ fault at the end of the day.... Karma is a b*tch.For the other reviewers that gave them 5-stars, good for you guys!! but just wait till something happens to the car you purchased and see where those “helpfulness” and “good salesperson” going to be at..

Rich helped me out today with everything I needed and made my experience at JD Byrider very efficient. I left with a reliable vehicle and a smile on my face. Thank you

Great service!

Not sure if it was the representative I had (Sarah) at the Glendale Heights location or if these workers have no knowledge on vehicles. Didnt receive any help on vehicle selection and after I drove the vehicle Sarah claimed my headlight was out and sent it to the mechanic. The vehicle drives different compared to my test drive. I dont know if I made the right choice going here to purchase a used vehicle. My experience sucked.

Great quick service very welcoming friendly and respectable staff and an especially great selection of vehicles. Definitely a place I would recommend when you visit ask for Rich hes a great guy.

Best car place around ! Staff is super helpful and friendly!

Was a 123 process, I knew the car I wanted already & rich & Maria made it possible for me to drive off in that exact car within 2 hrs or less ! Would definitely refer ! They deserve 10 stars ‼️‼️‼️

I submitted a partial application/inquiry online and was contacted by Rich that evening. He was straight and to the point with no fluff. He told me the banks were closing and that he would work on my app first thing the following morning. As stated I was contact that following morning. I then received a phone call to finish my app. I had been turned down so many times, even from another dealership of the same that I honestly wasn’t prepared for anything other than a let down. He then got on the phone and spoke to me asking if I could come in that day. I told him that if a down payment of any sort would be required that it would have to wait until that Friday as I was not able to put anything down at that time. He told me that he could get me a vehicle without paying anything today and he kept his word. He offered to send an Uber for me to pick me up and bring me in which was a very nice gesture. Even the “other guys” don’t offer that. Upon arrival he greeted me at the door and we got to work. This was the most painless car buying experience I’ve ever had. We went to the lot, I chose a car, test drove it, pulled it up front and he got right to work on the numbers.came back with the figures, I agreed on them as they were lower than the previous car note I had and we agreed on a deal! I was in and out within an hour and a half or so, if that!! No haggling, false hope, experience! I drove away with a nice car and I couldn’t be more happy! I’ve been turned down for the last three years so to drive away with a vehicle I didn’t feel forced to get was an amazing feeling!! Thank you Richard!!!

Marvin was amazing! He made the process easy & quick. Even helped me with transportation to the dealership

So I applied for a car loan with them, theres a girl named Sarah that works there and does verifications. She calls my job to inquire if I work there, a co worker responds that he cant give out that information. Her response to him was I guess hes f*****d! Unbelievable!!!

If you fall on hard times like hardship due to COVID-19 they won’t care. There’s no way I should of been sick fighting covid and worried my car being taken because I can’t work. There’s no reason to worry about unemployment while SICK! I’ve paid my car note on time for 2yrs now and when I got sick they didn’t give af although the world clearly sees how covid affected many peoples lives I was told the only way they could help is if I had showed proof I filed for unemployment.

I try to be positive and refer people but I cant possibly do so. Each experience gets worse. Third time in for brake related issues that were never fully resolved. Again I took my vehicle to another repair shop and it was called a death trap. Last repair device admitted to putting faulty or defective rotors on my vehicle but yet still wanted to charge me $123.00 for repairs. Then today the ride gentlemen in back just kept saying this is $50 & kept reminding me that Im not getting my car back same day which Im sure was due to a previous complaint about my car being kept several days. Then I need all new brakes all of the sudden which Im shocked was not caught the last 2 times. Was told price for all new brakes would be $240 before labor & over 300 after. When I asked how much for just the back brakes I was told 140 for parts & with labor back up to 300. Just a RIP off because the actual Chevy dealer will do them all for less and you use refurbished parts. Just a way to recoup money on the lackluster vehicles that are being sold. Shame on you for placing peoples lives in danger and never fixing the cars so people come back for repairs. May your karma be so extreme you cant sleep at night!

Sales team was very friendly and easy to work with. The service department was very professional as well. I will be recommending this dealership to my close friends and family.

I met this guy on “Offer Up” and thanks to Barry I Got me a new truck. I was so excited and he walked through every step with me. I really appreciate everything you’ve offered me. Your amazing I will be referring others to visit you as well.Thanks 😁 Keep Up The Great Work

Excellent experience from start to finish. CNAC/BYRIDER are highly recommended! Thanks Rich you’re appreciated! Thanks for an awesome experience.

Great to do business with.

I think overall the car purchase experience is worth the time of day with J.D. Byrider. I think they have good vehicles, they make sure you have all driving conditions clear of tickets and penalties which is good because you dont want trouble with the new vehicle anyway. Thanks J. D My New chapter Now Begins.

Great service.

Rudest finance manager ever!!!!!!! Jennifer Thurman is this chick’s name. I have stopped 3 people from coming here already. Do not buy anything from this company. Liars and con artists.

Wasn’t There For Too Long, Got Me In And Got Me Out. It Was Good Customer Service And Nice Place.

Dont like doing business with them . They are not very honesty or up frontPart 2 . Pay my note on time, Never ask for anything. but my car is in need of service .they replaced the motor but didnt change the spark plugs. Air conditioning not work. Sway bar crack but it wasnt cracked when I first bought in there now they say I need a motor mount. Remember that that change a motor mount when I forgot the car so it seem like Im getting the runaround.call and ask to speak to the general manager, still have got no response Ill call back Ill get real frustrated still pay my car payment on time all I ask is for this car and Ill make the payment on the back end but not my fault all that stuff should have been fix it was not my f

They know what they did

I got the vehicle I needed. My sales rep was great. He was patient and got me into a very nice vehicle that I liked. The finance rep was fantastic. He presented me with terms that were budget-friendly, affordable, manageable etc. Thank you!

Great company. They really take care of you when your there. From service to sales its all awesome. Keep up the great work

I will be the first to say I didnt think it possible for me to get a car loan after 3 divorces, 2 previous bankruptcies and a credit score of just over 500, however Rich at JD Byrider made it happen.After 3 days of walking to work in the rain, I had enough and emailed JD Byrider. Rich called me and was very excited to be working with me. I was treated with complete respect the approval process was quick and painless, they verified my employment, my employment and even sent an uber to come get me.Thank you JD Byrider you have changed my life. God Bless you.Brian H. Olson

The best location by far! They are so welcoming and take care of you so well. I purchased my vehicle through the East Dundee location but they never took care of me as well as the Glendale Heights location. I’ll definitely keep my business with them!

Awesome service. Quick fast and proffessional. Sarah is a absolute great person with great customer service. They helped me get back into a auto with bad credit. She also heloed my wife get back on the road .

They really work to put you in nice car Sara was great.never felt worried.about leaving with the car I wanted.the great people.

Fast, Friendly. Good people. Great Service

This is the third car i have had with them and Im looking forward to keeping this car. I needed a ride they provided

The best experience Ive ever had at a dealership also the fastest. Richard explain everything and broke down the areas I had questions in. I would definitely recommend this place to any and everyone.

I wish I could give them 0stars. I have had nothing but problems with this locations CNAC. I wish this location never took over the Bridgeview location. Never had problems with them. Customer service here is extremely horrible. I had to block them from my bank account. These people will take what ever they want once you give them your card info. BEWARE. Constantly check your bank statements if they have your card information!!!!THEY ALSO WILL LIE AND SAY THEY GAVE YOU A REFUND EVEN IF YOUR BANK NEVER RECEIVED THAT REFUND!!! DONT GIVE THEM YOUR BANK INFORMATION!!!!

Very friendly, helpful, and caring staff! Our relationship with JD continues to grow after 5 years due to the outstanding management! Within our time with JD, we have never been treated with anything other than the highest level of respect and courtesy. JD does an outstanding job all around and we highly recommend them to anyone looking to purchase a vehicle!!

-Well, what can I say Rich did it again. I just purchased my second car at this location and I could not be happier. I love my 2011 Impala. I would also like to thank Rich for helping out my grand mother and sister with a car. We couldnt be more happy with the service that he has provided to our family. Thanks again Rich I see why youve been there over 15 years.

This place is great! I would recommend to anyone looking for a car. The salesman take their time to help customers. Gerardo will help you step by step until you leave with your car! I wouldnt go anywhere else!

Very fast and Easy Process.! My credit wasn’t the best. And I was approved and got the vehicle I wanted. This was a very pleasant experience!

Efficient

Barry was very helpful!!! Walked in with not so good credit and came out with a 2012 Nissan. I recommend JD Byrider to everyone that needs a little help. Come see Barry!

Barry was very straightforward. I respect that. They helped me get in and out very quickly. Great service. Ill be recommending others

So RICH the salesman. Says hes helping me out has me drive the hour and 45 miniutes to “forget” to tell me i need full coverage. Now mind you i wasnt born yesterday i already knew i needed full coverage. But i clarified to him. I have no money until pay day. He says fine we got it all taken car of blah blah blah. Then tries having me sign paper work then we will call insurance company again after you sign everything. Hell no your crazy you wasted my time your time. And lost out on a sale. Good quality vehicles at this location. Just horrible communication skills.

Their service is great as long as u pay for note everything is all good. Everything rich promised he did no games. He is the best there helped me get into a car with out no problems did all the paper work while I was at work and drove home!!!! Thank you

Very nice car place. They really work with you if you have nothing at the moment. I just had a chapter 7 done and really was worried that I wouldn’t be able to get a car with no money down. Rich is the one to see he’s a great salesman he is quick and efficient. Considering how long the process is he did everything he could to shorten it. Also on the phone he said that I could get a car and I did . I like this place a lot .

I dropped off my car for service because it was shaking. The super nice girl at the service shop desk took my info and told me she would call me when my car was done. Hours went by and I decided to call the shop to check on my car. The same girl answer and I believe her name is Jamie said they had to do something else because my car needed some parts and they had to send my car to a Ford dealer to get fixed. She was so nice and explained everything to me. I told her I was having hard time getting to work and stuff and she told me she would try to get my car as soon as possible. She called me Friday to let me know my car was all done, she said what was done to it and she was just amazing :)

Darlene always takes good care of me. She goes out of her way to make sure I leave happy. I am so glad I bought my vehicle at JDBYRIDER. You cant get an oil change done for $10.00 anywhere else. Keep up the good work.

The customer Service Was Excellent And They Were Very Helpful To My Situation. I Test Drove A Really Nice Car, Plus The People Was Really Friendly