The positive side of this review; the front-store staff were rather friendly, professional and courteous. However, in spite of having pre-arranged eye exam appointments provided by the General Manager, we arrived early to complete some basic paperwork as requested. The store was not busy, nor overwhelmed. Yet, my wife and I waited.. and waited beyond our scheduled appointments (including a restroom break.) I observed some examination staff when entering /exiting the restroom and will emphatically say, there certainly did not appear to be any sense of urgency *if* they were behind scheduled times.. Our wait continued, until firmly addressing the matter with one of the front-store staff members.Suggested areas for improvement; (1) a customers time is as valuable as any staff member, technician or optometrist! (2) for whatever reason, whenever one becomes behind on scheduled appointments, professional acumen demands COMMUNICATION; such as stating this, UPFRONT, to customers so that it is clearly understood. (3) Perhaps, the technician and/or optometrist should re-evaluate their time protocols, and correctly assess time between appointment scheduling. Note: *some* consumers schedule appointments within their lunch times, etc..End result; after a follow-up call with the General Manager - as he appropriated apologizes - then offering rescheduling (its easier to offer apologies or excuses, seemingly, without any substance), NOT ONE solution towards the lack of time attentiveness was answered. In my judgement, this was increasingly vexing, especially when indicating there isnt anything else that he could do. - Sigh -We endured an UNECESSARY wait as it is.. we certainly are not willing to manage any probability risk of another repeat. So, we wont return.

Absolutely wow! Very impressed with this location! Helpful people eager to please you! I thought you would have to wait weeks for an appointment to get my eyes checked and Clyde got me in tomorrow! So awesome! Thank you! 😁👍

My experience here was great. Christina E. is wonderful! Her professionalism and product knowledge is top notch. She really has an eye for what works well as far as style and design which greatly helped me. Christina was sweet and patient. I definitely recommend seeing her when you need assistance with your glasses!

My first time in at this location, and what a refreshing experience I had. The associate Tori R was wonderful, she made the process easy and speedy! It’s been a REALLY long time since I’ve had customer service as great as I did at LensCrafters Arrowhead. I would highly recommend this location!

I had a wonderful experience with associate Tori! She was super knowledgeable about eyes and explained everything as I was going. She even helped me pick out the cutest pair of glasses that I love! And I usually am a contacts person! Highly recommend this location and be sure to ask for Tori!

Christina E. Was excellent! She guided me towards exactly what I was looking for. Her knowledge of the store product was very clear. She even helped me on the doctor side. The experience she provided guaranteed a return customer! Definition of quality customer service from her.

Good selection and service. Great value overall and glasses came back much earlier than promised. Highly recommend.

I have been a long time customer with LensCrafters and am always impressed with their selection. Jude at this location is extremely helpful and knowledgeable and always helps me pick out frames that look great and are functional. He has exceptional customer service, is quick and very friendly! Great experience all around.

I really like this location compared to the one inside the mall. I was able to find a few sunglasses that complimented my Asian nose since I have no bridge. Tori and Christina did a good job on giving me suggestions.

Dr. Linda Trinh was great! Very professional, knowledgeable AND pleasant to work with. This and her practice being closer to our home caused my wife and I to switch from our previous eye doctor of almost 30 years. Austin provides great service in the showroom too.

I enjoyed this store, and the eye specialist. She was competent, as well as, great communication skills. I am going to return with other lens projects. Thank you for a professional experience.

Went in today for eye exam and new glasses. Both Austin and Clyde were amazing in helping me find the frames that work for me - my head is on the small side, and so it’s difficult to find great frames. Thank you both!

I have been coming to this LensCrafters store for 6 years. I have always had a great experience. Excellent customer service and knowledgeable associates. Great selection of designer frames. This year I worked with Austin and he was outstanding. Friendly, very knowledgeable and has excellent customer service skills. I would recommend LensCrafters and this location to anybody.

Christina with the “blue hair” was extremely helpful, she went the extra mile for me in getting me the exact frames that I wanted. She was my first point of contact when I entered the store and was very pleasant and cheerful through the entire process.Will do business with again.Update: I called back in a few days after I ordered my eyeglasses because I wanted to see if I could get some prescription sunglass lenses for my favorite Oakley frames that I already own.JOHN helped me out and did everything over the phone, I’m amazed at how easy he made the process and how well he explained everything. John’s strong phone communication skills are second to none.Very happy customer.

I ordered two pair of glasses Tiffany frames for my regular glasses and Ray-Ban for my sunglasses. I got a text that Friday my glasses were ready. I went in to pick up the glasses and both my regular glasses and my sunglasses were made in the Ray-Ban sunglass frames. They apologized and said they would remake them and because it was their mistake it should be fairly quick. I’m over two weeks passed when I should have received them! I called after one week and was told I would get a call back… nothing! Called today, spoke to CJ and he told me the system still shows they are in production 😡. Are you kidding me?! LensCrafters screwed up my order and now I’ve paid $500 for glasses that are “lost in limbo” and LensCrafters doesn’t think it’s a big deal. Great customer service, NOT! Not a happy customer right now!!

I walked in needing glasses and Tori helped me right away. I didnt have to wait and her expertise was apparent. All my questions and concerns were answered quickly and kindly! Ill be back!

The staff was friendly, gave efficient assessment of my benefits and overall just helpful in every way (including helping me decide which frames I would be happy with for the long haul). A++

What an awesome experience I had! The associate tori was very pleasant and helped me pick out a perfect pair of glasses will be going back!

Thank you so much for taking accurate measurements and so many people helping me pick awesome frames!

I cannot begin to tell you how great my experience was at this LensCrafters. I am getting glasses for the first time and felt so overwhelmed but Tori R. came to my rescue. Not only did she help me pick the perfect pair of glasses but she was so knowledgeable and talked me through the entire process! Thanks Tori R., I couldn’t have done this without you.

Horrible. I have a valid prescription. I went in to order more contacts (I ran out) and I was told this was impossible. When I asked why the store indicated that they sell contacts in boxes containing six months worth of contacts. My eye exam appointment needs to be made within two months. They then told me I could get the eye exam early so they could order me the contacts I needed. I inquired as to whether or not this would be covered under my insurance (the insurance covers an annual eye exam) because it had not yet been a year. Of course! was the answer given to me by the person working there. I said, Maybe you should check my benefit to make sure?-the of course was off the cuff without checking my benefits). After a quick computer search, the gentleman confirmed that my benefit would not apply and so I would have to pay for the almost $200 exam. My response: Well, we are in a predicament here, surely there must be a solution. I mean, I cant be the only one who has experienced this situation, right? I was met with a resounding, no. Today I called and asked the lady who answered the phone to relay my prescription over the phone-you know, because I can order contacts online (smaller boxes) without running into this absurd problem. I cant give that to you over the phone, she says. I told her that I have been a patient for quite some time and that this info was given to me over the phone in the past.-she remained tight lipped-perhaps because I told her the above story in support of why I needed the info. I then said, I dont mean to be rude, but I will never return to your store. Ok, no problem! she responded, cheerily. Delusional or rude? Perhaps both. Avoid this place.

I had the best experience at this location. I came to this LensCrafters looking for a specific pair of Tom Ford eye glasses that I had seen previously at another location. Jude was able to find the exact pair that I was looking for without delay, he was very familiar with their offerings. The experience was outstanding as Jude was informative and knowledgable about the products, offered add ons to my glasses that I didnt know were available (I got the transition lenses that turn into sun glasses outside!) and was quick to help me with the purchase. I didnt have a lot of time to wait for the glasses so Jude was able to get me in and out quickly and contacted me as soon as the glasses were ready for pick up (about 2 days later...WAY quicker than I had expected!). I will definitely recommend this location to anyone looking for glasses, and without question I will also go back for my new prescriptions in the future. Ask for Jude and let him exceed your expectations. Overall, unparalleled customer service.

Great experience! Tori was so sweet and helpful, my eye exam went smoothly and she made sure all my questions and concerns were answered.

Just got off the phone with, Laura. Kudos to her for being so helpful and cheery on a Sunday afternoon. She was great trying to find out insurance information and getting back to me so quickly. Thank you for wonderful customer service😊

Friendlywelcomimg; interested/helpful. Nice facilities.

Was very pleased. Nose piece broke off of my glasses. The young man found the exact frame in stock and promptly replaced my existing lens’s into the new frame. No mess. No fuss. Thank You.I believe that his name was Jesus.

If I could give them zero stars I would. Made an appointment, told them who our insurance is “VsP” but when we get there after they pull our benefits we’re told they are not in network. After seeing the inflated prices since they are in network we left. I then go to an eye center in network and find out they pulled our benefits and did not delete the authorization. Called to get them to release the authorization and am told they refuse to delete the authorization so I can proceed on getting glasses in network! Never going back and contacting corporate to tell them about their dishonesty!

Very helpful staff, friendly and patient.

I had my eye exam done else where but went to LensCrafters to choose my frames. The staff was helpful and answered my questions to picking out frames that worked for me. They also explained the difference in the level of insurance coverage I had for all the options of lense they offered.

I had several ongoing problems with my glasses and my prescription sunglasses. Jude was able to take care of all of those problems. He fixed and adjusted both pairs. Such a relief after a year of problems. They fit much better and I’m no longer having issues. Thank you. The store was also clean and everyone was friendly.

Been coming to this location for a long time The staff were beyond friendly i came in with broken glasses and everyone tried to help and they got me in and out within a few minutes with new frames on the way i recommend definitely coming to this location

Rachel was patient with us answered all of our questions and helped find discounts. She was personable and professional

The Dr. Was pleasant and knowledgeable. The tech getting my glasses was very friendly and got my insurance perfectly. Was very satisfied with the service and product.

Great job and employee. Very knowledgeable. Great experience!!!

I stopped by the store tonight since I was unhappy with my lenses. My prescription didn’t change and I got the same glasses after scratching mind. I wasn’t sure what was wrong with them but they cause my eyes to strain. I was offered to buy new lenses for around $150. I know I can order a whole new set of glasses/lenses cheaper online but Lenscrafters was through my insurance so I didn’t before which I told the salesman and he wished me well. I heard another salesman taking about 30 day satisfaction guarantee. My first set of lenses were damaged after waiting 2 weeks then I waited another 2 weeks for the replacement. This puts me within the 30 day satisfaction window which I verified online is their policy. Next time I will stick to ordering online since price doesn’t get better service. I message LensCrafters corporate office and they said they don’t help with these issues and told me to go back to the store.Update: after 10 days and 3 tries to reach people through the link below, I returned my glasses. Austin was very helpful and said I was misquoted on the price but unfortunately I was done. The 2 ladies stood behind him micro managing him as he tried to do the right thing and verify it was going back on correct card. He was waiting for me to verify it and they kept pressuring him to just do it to the card on file and then reminding me the keypad will time out while I was pulling up my card info. There was no other customers in the store. I thank Austin for his professionalism.

This place is amazing! Literally the best experience I’ve ever had with getting my eyes checked. They made me feel super comfortable from the moment I walked in until the moment I left. I can’t recommend this location enough!

I went to get my glasses here a year ago and everything went really smooth. However, I bought the warranty knowing that I would probably need to use it. I called today, knowing that my warranty expires 2/2/21 (as it says on my side of the paperwork), and I was rudely told that my warranty expired 12/27/20 and that I was completely wrong. They would not work with me at all, and the gentleman I was talking to was extremely condescending and unprofessional. I will never go back to this location, or any other location for that matter. If I could give 0 stars, I would.

Excellent customer service!

Personalized and professional. 100% satisfied.

Great place, nice associates and the selection of frames were phenomenal 👌

I was very impressed with the Doctor visit as I was there a week early and they fit me in. The store was not as impressive as I wandered around for some time before a sales agent engaged me and that was just to correct me on the new covid process of handing the glasses. I will say the individual who did come in later and engage me was very professional and did a good job.

Great service!

This is my 4th eyeglass purchase from this location and previously it has been all great experiences. The in-house optometrist is great and I have no complaints there. The new Ray-Bans I bought though are another story. The frames that I received are clearly used with many scratches and oil marks around the logo on the arms. The frames are clear and they look like they have burn marks from a buffing wheel.The frames are lenses were nearly $500 all in and you would think that even a cursory glance would be done to ensure that a poor quality product isn’t being given to a customer. The rep acted as if ordering a new frame was a hassle and even though they did order a new one I will still be returning these and taking my business elsewhere.

I love this LensCrafters and will continue to go but the staff/doctor in the eye care department need a little work. This was my first time with them and I felt the doctor didn’t really want to answer my questions. She repeated herself with the same answer as if I was stupid for asking those questions? Things didn’t change until my attitude changed and that’s is just a disappointment. I left America’s Best for the poor customer service and was hoping for something a little better here. Like I said I will be back but that just wasn’t what I was hoping for.

Very clean, efficient. with no waiting for service

Bought a pair for $500, but the glassess was so sharp it was rubbing on my eyelids.

The staff at this store is just amazing! I never felt pushed, but when I needed help they were right there. They made buying glasses fun!

I think the glasses are a little bit pricey otherwise everything else was excellent

Very professional and knowledgeable staff. I am a repeat customer who will keep coming back!

I have been a customer of LensCrafters for almost as long as they have been in business. Unfortunately, my last visit will probably be my last visit. The quality of their products remain consistent, and the sales staff are still helpful, but the process has changed for the benefit of their bottom line, not for the customer experience.For many years my wife and I could just walk in, look through the large selection of frames, pick out our favorite, and in 1 hour we could walk out with perfect vision once again.NOW, there is a poor selection (I only had 2 styles to choose from, and my wife had only 3). AFTER we had paid more than $650 for 2 pair, we were informed that they had to be sent out, and would take about a week.Each pair of glasses was sent to different labs. Mine took 7 days to arrive, my wife had to wait 13 days. Why did I need to make 2 separate trips when we had ordered and paid for both pairs at the same time?We received NO phone calls regarding the status of our order. I had to call repeatedly. AND, their voice mail box was FULL, so you couldnt even leave a message.

This is my second time buying glasses from LenCrafters. I tend to go for the pricier frames just because I wear my glasses everyday and the cost of them tends to equal out. Price aside, this place is great. The staff is helpful and friendly, it’s clean and they have a great selection of brands and frames! They had a sale this time so I ended up buying a pair of eye glasses and sun glasses and am so excited to get them!

Called across the valley to find replacement arms for my Oakley frames. Was unsuccessful until I was recommended by one of the Oakley stores to contact this LensCrafters and spoke to CJ and he said he may I have a pair that will fit and to come in. Came in and was assisted by another gentleman with CJ and we found a pair that fit my frames. Very grateful since I would of had to wait and order a pair anywhere else.

I went to Americas Best twice before, and knew my prescription was off. Whenever Id say something, I got excuses. I had enough of their lies and cheap junk. I knew LensCrafters was gonna be more pricey, and pricey it was... BUT! I am 1,000,000% satisfied. The young lady who assisted me before I saw the doctor was super friendly, Dr. Blank never once made me feel rushed, answered all my questions, addressed my concerns, gave me the contacts I wanted, and helped me see 20/20 again. This place was worth every penny if it meant NEVER ever going back to Americas Absolute Worst.

I had a decent experience across the board. I love my glasses and look better with them than without them in my opinion. Service was not that bad once I got sat down in front of someone. Bought my contact lenses for the year too prices were not too shabby.

Just visited this location yesterday to get some more contacts. Ive been putting off going to the eye doctor for longer than I should have because I dreaded the idea even though Ive been many times(not this location). Fortunately, the experience exceeded my expectations. I arrived early, and they took me back right away. The staff was super friendly and very helpful. The process was seamless and quick. I was in and out in record time, and it was the best experience Ive ever had at any office. Thanks so much!

I went to Lenscrafters in June 2016 to get my eye exam, and a new pair of glasses. I remember the customer service being excellent, and the glasses were great. Unfortunately, I lost my glasses and need to get a new pair. Since I have to pay full price I am going to do some shopping around before I go back, and the doctor faxed me my prescription just like she said she would. All of my experiences here have been very professional and I would recommend them to anyone looking for great service.

Great professional services, thanks

Dont order glasses online if you need them in the next two months.

Ive been going to this LensCrafters for close to 10 years now. I get my eyes checked here every year, and this is the only place that I buy my eyeglasses. I usually always deal with Ray, who has always been fantastic, along with the rest of the crew there. I have not had one bad thing to say against them. Im a pretty clumsy guy, and Ive broken/bent my glasses more than a few times. Theyre always easy with me, and take care of me no matter what. Thats the kind of service that will keep my business forever, no matter how far away I live from them. I hope they get to read this, because they really are AWESOME!! Thanks again, guys! :)

Dr. Badria, Fidlin, and Katelyn are an exceptional team. Dr. Badria is highly knowledgeable and explains things in terms a no expert can understand. Secondly, all three of these professionals makes the shopping expertise fun and efficient with stylish recommendations. Lastly, I found interesting Fidlins knowledge of eyewear and lenses most fascinating. So glad the Lenscrafters was literally one suite away from a competitor where my experience was so bad that I left. I happened to catch their sign, verified the insurance and left a lifetime Lenscrafters customer at Arrowhead Macys.

The salesman sold me a pair of high definition, tri-focal glasses and they were the worst glasses I have ever had. Reading was like trying to read through a straw (slight exaggeration) and the progression was not good. I went back and they switched me back to lenses similar to the original ones I purchased 2 years earlier. The prescription I was given for the first pair was not the same and the subsequent eye exam by another Dr. It was very similar to my previous exam 2 years ago. I have been waiting for over 2 weeks for my new glasses and was told it will be an additional 7 days. Used to be good customer service, but now appears to be turn around time and what they want to sell you, not what you really need.

Ever since this office has moved out of the mall we have received the worst customer service. Six months ago I thought maybe they were all just having a bad day and did not say anything. Then 3 months ago I called to make a purchase again and they still were unable to assist me and were very rude about it. Then today I tried once more and now I am done. I do not normally write bad reviews but as much money as I have spent with them.........I have been purchasing all my eyewear including Sunglasses with them for over 2 years now and will not be going back.

Normally I dont write reviews, also I have been going to this lens crafters for about 6 years, been with lens crafters for 20. Bought my first pair of anti-glare lens. Can not keep them clean, no matter what I do, clean micro fiber, clean cotton, clean any cloth. Dry, with soap, with cleaner, with their brand of cleaner, also the pre moistened cloths that they give. They smudge, they smear, something is ALWAYS left behind on the lens. It takes me on average 20 minutes to clean them before I give up and just live with the fact the lens wont get clean. I called and the coating can not be removed and there is nothing to be done about it, spend 400 a year on eye glasses when the prescription changes and there is NOTHING to be done about a coating on them that is driving me crazy and cant clean. I even called to talk to someone and their answer was,oh that is must be the regular coating not the premium, the regular coating is horrible and it will do that. WHY IN THE HELL DO THEY NOT MENTION THAT!!!!!!!!!!!!!!!!!!!!!!! just looking for a sale I suppose not looking out for their customers. one really bad experience at a place that normally does great and there is nothing to be done. Lost my business. buyer beware.

CJ was awesome!

Super sketchy. They ended up getting my insurance locked up and the girl there was super pushy. Telling me not to worry and trying to up sell me on everything. I wouldnt go here it seems like a money grab and there is something fishy about the insurance queries they do.

My Sunday was not relaxing..was supposed to pick up my new glasses today and it was a disaster..when I called ahead the girl on the phone was rude and giving me attitude...and all I was doing was asking a simple question inquiring about my order as I had been out of town.. Thats ok I brushed it off and drove across town to pick them up cuz I was excited! Get them and they are wrong frames :( not only that, the girl tells me that its me who is wrong without even looking up my order! The inside of the frames are wrong I know what I spend a couple hundred of dollars on lady!! They were literally in my hand and I was starting at them for almost an hour before I bought them! Two associates tell me Im wrong and neither bothered to even have the decency to look at my order or call the place they shipped them off to. On top of that, they dont even have a cloth to give me to clean them! Sorry Im not using a random bag you find in some drawer to clean these expensive a@@ glasses. I dont plan on replacing them in 6 months because they are scratched. Where is my stupid cleaning cloth?? Its not asking much after the total (before insurance) was over 600 dollars!!! The only reply they have was that I could go out of my way and pick it up when they had it in stock. I bought a new pair of coach glasses and you are telling me I cant even get a cloth to clean them? I was just all accepting and nice when I was there but needless to say I dont appreciate the lack of respect nor the attitude given over the whole experience and Im so upset I wont even wear my glasses. I just fume so Im back to the pair Ive been wearing.. Ill be returning the new ones asap and give my money to a store who respects their customers even after they have spent their hard earned money. Even if that means buying the exact same pair at a different lenscrafters with employees who know how to treat their customers.

They provided great customer service!

I needed a new pair of glasses ASAP, and lensecrafters was the only place that would do same day glasses. So when I got their the sales reps. didnt even ask to help me until their conversaion was over. Then the rep kept trying to pressure me into frames over $250; all I needed was an emergency pair. So I chose, the $99 frame and then got charged over $280 for the lenses. I cant believe how expensive it was. The lenses airnt tinted or trasition, or anything special. So I would say if you absolutely NEED a pair you can get them there, if you can wait look somewhere else! Lastly the frames werent tightened all the way down and the lense fell out day 2!

Great customer service, if a bit pricy!

Very friendly staff

Expensive but worth it!

Will go again