I gave them one star because there was no option for zero stars. I sent my flash to them to be repaired. I am a professional photographer and I need my equipment back fast. The service was slow. When I got it back, it flashed once and stopped working. So I had to send it back again. Then, before I got my flash back, I got an email saying that they sent me the wrong flash and when I receive it that they wanted me to send it back to them. When I finally got my flash I was horrified! They had spray painted my flash! My flash was near perfect condition on the outside when I sent it in. Now there are deep scratched in it and they tried to cover it up by spray painting it. Such incompetence I have never seen before. When I called them the guy said they sometimes spray paint things to make them look better. My flash casing was not scratched to begin with. They said they will replace the casing but at this point I am cutting my losses and will keep my defaced flash as a back up. DONT USE THESE PEOPLE!!!