TL:DR Version: Nice bed for cheap. Very nice staff. Had an issue with wrong parts used in the bed by the staff and caused cosmetic damage to the frame, but all in all, the staff was very nice. I would recommend them, but include that you should check the parts used, to stop future damage to the frame / bed you choose.Full Version: The staff here were very nice and informative. When we walked in, the owner came over with a booklet and let us look through it to see what we liked and helped us with every question. The customer service was amazing and pleasant. We ended up not getting anything from the book, but decided on a display bed we saw in the window. It was a floral post cap day bed and would fit our daughter perfectly. They arrived when they said they would and put it together downstairs in my house. Today I went to take it apart as the room it needed to go to was upstairs and wouldnt fit through the doorway. When I took the screws out I noticed that there was a temporary bolt mechanism that wasnt supposed to be with the bed. The part actually caused damage to the back post and the bolt that was in it was bent and stripped. I called the office and let them know that the parts were different and the owner didnt seemed surprised but stated that it had never happened before. She offered to comp the cost of new parts which was nice, however it would only cost a dollar to get the correct bolt system and screw for the bed. The damage to the post is hidden inside the frame of the bed so we are going to deal with it, as it was a fairly cheap bed. Aside from this mishap the staff, including the owner, delivery guy / person that put it together, were pretty nice. I would just recommend checking what parts are put in so you dont have to go back out to get it fixed.
Went to see them to purchased an advertised item, out of stock and would not use a substitute. Saleslady was rude. acts as though there are not other places to make bed purchases. Better to find out about poor service before we made a purchases opposed to finding out after the purchase.
I wouldnt even give this place 1 star. However in order to submit my experience I had to rate it at 1 star. I just move to Arizona (only been in the state 5 hours) from California. Decided to drive around the local area and make myself familiar with the town. I noticed an open sign flashing in the window and decided to stop in to take a look as I am looking to purchase 3 beds today. I opened the door and proceeded to turn left to walk down the aisle to browse. The older blonde sales lady shouted out to me that they were closed. Her tone rude, sharp, and disgusted that i walked in. When I asked her what time they were open she proceeded to tell me to go read the door. I told her I was brand new to the state and from California most times a sign is lit and doors are unlocked it meant a business was open. She then felt the need to tell me that she was waiting for people in the back and that most people read doors before entering in a business and that a turned on open sign means nothing. I asked her why so rude? We all make mistakes. She than had the nerve to say she had not been rude. I let her know I would not be returning and that I would yelping my experience. Her only reaponse was to let me know I am some kind of lady! I really felt it was due to my being black. Sad thing is I relocated to AZ for work and was given $10,000 to furnish my home and could have possibly done so at Beds America. The only color of money is green and it all spends the same. My company is relocating hundreds of people to the Chandler area and I will make sure everyone employeed within my company knows. Racism needs to stop. Be ashamed of yourself!
IRS service.