Last minute walked into the store to be greeted by Weston. Very friendly and knowledgeable. Not once did I feel pressured to purchase as most mattress stores push for sales. Was not my intent to purchase anything but in the end, we got the works! Hybrid king size, sheets, quilt, pillows, etc. Big thank you to Weston for his assistance and expertise. Would recommend friends and family to see Weston specifically.Btw: HYBRID FOR THE WIN! Came from the original tn mattress and very happy with the upgrade.
BEST EXPERIENCE EVER. Was having a ton of trouble getting financing to work through an outside vendor. ALYSSA with Tuft and Needle was exceptional in helping solve my problem. We were in a really urgent situation and needed helping getting the new bed ASAP. She was so knowledgeable and helpful and went above and beyond to get us the mattress that we were truly hoping for. Thank you so much Alyssa and Tuft and Needle Arizona.
Weston was informative and professional. Very good experience.
Extremely happy with our purchase. The mattress is so comfy and we felt even more confident making the purchase after seeing all the accommodations they are willing to make.Adri was super helpful and informative about the products 👌
Walking through the door at T&N put a smile on my face instantly in comparison to other mattress stores that give me anxiety and pressure. I wasnt hounded by an aggressive sales person like Mattress Firm, nor did I feel obligated to answer all or any questions.Weston W. was amazingly insightful. He offered us knowledge when we requested and allowed us to enjoy our time there with ease on our first visit!The next night we stopped by T&N again to compare the MINT Mattress to the Nectar Original & Lush..and Id have to say that laying down on the MINT had made up my mind. I wanted Tuft & Needle without a doubt!Colin was very helpful in our purchase, patient and answered our final questions on our exciting new purchase! I highly recommend T&N at Arrowhead Mall!
Fantastic store, very friendly staff. Weston was great! Very knowledgeable about the products they are selling. Very knowledgeable about the company’s history as well! He does not force you to buy anything. Leaves the ultimate decision in your hands and lets it be known that he is there for you during your bed purchasing journey. 10/10 would recommend this store to a friend!
As someone who works in the customer service industry, it was so refreshing to come across another who does everything they can to give the customer such a positive experience! Weston was so knowledgeable, informative, extremely friendly, and even personable! He obviously enjoys his job and enjoys talking to people (which is so rare nowadays) - but not once did he pressure us into purchases unlike most places. He definitely deserves a raise or promotion or else Im returning the mattress (haha jk)! Keep doing what youre doing, Weston!
I had a great experience at this location! Weston helped my boyfriend and I find the mattress we were looking for and was extremely friendly and helpful through the process. We originally came in on a Sunday and he was very knowledgeable and answered all of our questions, but did not pressure us to buy anything. We wanted to sit on the decision for a few days and ended up coming back on Thursday and he was able to help us through the process of purchasing the mattress and having it shipped to our house. He was even able to offer us a discount for first responders, which was definitely a plus! I will be shopping at this Tuft & Needle for any future bedding items.
Best experience weve had looking for a mattress. Weston was extremely nice and helpful, and wasnt intrusive like other places as we tried out the mattresses. Its great this place isnt commission, and after looking at purple, nectar, and tons of other brands Tuft & Needles Mint ended up our favorite mattress. We couldnt be happier with our new mattress, and are happy to be supporting a local business that also donates to charities so generously. Would highly recommend to anyone looking for a new mattress.
Great shopping experience. Colin the sales rep was very informative and helpful. ended up walking out with a new king size mattress and bed frame.
Full disclosure, we already knew what we wanted when we entered the store. Even so, Weston was still able to make our shopping experience above and beyond enjoyable. He was so knowledgeable and kind.Tuft&Needle makes great mattresses, people like Weston make great experiences out of what could be stressful for some.
Best customer service of my LIFE! Weston was extremely respectful and didn’t try and pressure me to buy something or make me feel bad for not buying like other stores. He explained everything clearly and made my experience 10x better then I thought it would be.
Weston Wallace is the best employee! We went in there today to see if we wanted to transition our mattress to a Tuft & Needle & he gave us all the information we needed with such a great attitude! It’s great to see people with such amazing customer-service these days. Thank you, Weston! You rock!
We have their bed and love it. I was trying to get pillows for my wife for Christmas, turns out the Grand avenue store does not sell anything and is now just a corporate headquarters, went out to Arrowhead Mall at their suggestion only to find out they did not have any king size pillows so I bought her standard pillows instead
Fun fun an more fun check them out 😉🙂
Collin was kind, knowledgeable and friendly!I was with a friend at Mattress Firm (dont bother going there) .. I researched toppers on line, they have 2 I was interested in. I walk in, am greeted nicely. I express my need to see a topper, the man says We dont have them for you to see :( Then the woman bellars across the store what is wrong with your mattress that you need a topper? not exactly my kind of customer service. He takes me to 4 boxes to feel different fillers.. I ask are any of these like the topper material? he says NOPE.. at this time, my friend disappears outside. This man takes me to his computer to read other peoples reviews. There are no returns or guarantees, it is only $160., but with out a guarantee, it could be a wasted $160. So, I must trust strangers to tell me if I will like it. The woman asks again... well ya know what, its new, its one of yours and its hard (thought, but chose not to speak it because I was irritated at her). He takes me back to feel sheets ?? because that is comparable to my questions, not! Then I see a sample foam thing. I pick it up and say it would be nice if you had samples of the toppers like this... he backed up and informed me that they have some 23,000 stores and samples would cost them a lot of money...... OH WOW...Just then my friend texts me.. Lets go, I have an ideaShe had called Tuft and Needle and Collin told her they have the topper and a sample that I can lay on. We arrived, he remembered the call. He gets the sample, tells us all about it, the quality, the product itself, the GUARANTEE and that it is not returnable, but I can donate it and bring the receipt to them. He allowed us to try all the beds, even though it was just for fun at this point.... I think he knew, I would fall in love with them.I bought that topper, my friend bought a shirt... we left happy.. with plans to return in the near future so I cold buy that bed too!I will not return to Mattress Firm, it was horrible and come to think about it, it was bad last summer when I was looking for beds also!I am thankful for T&N and will definitely be back for a whole new bed soon! BTW, I walked in on a deal.. $180 for my topper! :) I am excited for it to arrive!Thank you!
Tuft and needle is an amazing store! Weston was incredibly nice and helpful. He was very knowledgeable about the product and helped us to find the mattress that was perfect for us. I highly recommend this store for anyone that wants an exceptional mattress for a fair price.
Completely unprofessional. It was terribly clear they assumed we were just looking and not buyers. We bought from another store later that day. They seemed slightly annoyed that we were bothering them by entering the store. They acted like they had better things to do.
Nice store, very friendly staff. They have all of tuft and needles mattresses and other items available to test and even some mattresses in stock. Not pushy, non commission staff, Westin was super helpful, answered all questions and we were able to pick up our new mattress that day.
Awesome service Weston my my helper awesome work very nice and amazing humor great store love it !
Amazing location! Westin was just the best so helpful and kind, will definitely come back thanks to him!
Very friendly staff and knowledgeable on their products.
Great mattresses! Weston is incredible helpful and a good soul!
Employees chatting with each other rather than answering questions.
I love the topper I got. 💯
Jaz answered all my questions and gave me information for when I was ready to purchase. I would recommend it to anyone and everyone
GOOD PLACE