Good coffee and loved my Asiago bagel

I have a camper and the drive thru is rather awkward. Cant go inside to get coffee due to staff shortages. I didnt buy anything so you lost sales. Pay more, hire staff, and open the inside.

Great coffee and customer service! Love coming here.

Love the owners, theyre friendly and provide great service. Love my daily fix (24oz Caramel Marvel, hot, with an extra shot). 99.5% of the time taste is consistent regardless of time / day / who makes my drink.

I would go here and get ice coffee, not anymore ! I now go to the spring lake Big B .. they charged my debit card twice for iced coffee . I went and brought this to their attention, the girl didn’t seem to care or want to help me . She said her store manager would call me back the next morning . I never received a call. They don’t care to help refund my card !

Great service as always.

Fast service, great coffee, and very reasonable price.

Love their hot cinnamon tea latte! So good!

Delicious as always. Great service as well.

Let me start off by saying the staff is just awesome. I have been to several Biggby locations and the staff here are award winning compared to some of the other ones. This staff remembers all there regular customers orders by heart and loves to learn more about the people they are serving on a personal level. If you looked up customer service in the dictionary it would say Spring lake Biggby.

Loved the staff; very friendly. I regret that I cant always choose this as my chain coffee choice. So much setter than Sbux! The coffee tastes good on its own and the flavored drinks arent overwhelmingly sweet.

Friendly staff who are willing to go out of their way to make sure their customers are happy. I have a caffeine intolerance and they make a point to make me a new delicious drink every week-- caffeine free.

Love the mint mocha frappe

Coffee great! The staff is always friendly! Clean and comfortable environment! My favorite place to stop for coffee!

Went to get a coffee came around building to try and 30 cars in line and trapped in line did git around line not moved no coffee for me some day I try

So many choices! Great drinks and an offering of alternative milks. Better than other coffee shops.

Biggby is right up there with Starbucks if not slightly better. I love both coffee shops. Biggby has a huge selection of specialty drinks for each season, plus they run great promotions daily. BOGO deals and discounts for college students!

Let me just start off saying the owners are not qualified people to run this kind of business. The past two times I’ve come in I hear the owners screaming at their employees in the back how unprofessional. The workers are always so sweet and they do not deserve to be treated that way. I would never treat my employees that way, I do not know how these workers put up with it. Not to mention I was once given an iced drink when I asked for it frozen and the male owner handed it out to me and I told him it was supposed to be frozen and he was so rude to me about it. I will never give them my business just from the way the owners treat their employees and customers. My business will be going to spring lake Biggby.

The key to Biggby is the excellent, friendly service. The coffee is not as carefully crafted as it is in a trendy coffee shop. The environment is franchisey. The calories can be a bit off the charts. But Biggby understands that we all treat ourselves and we live by habit. The drinks are good and they employees are all so nice, you can tell Biggby stresses good service, which leads to nice visits. For that reason, Biggby deserves your business to instead of Starbucks.

A great crew! They make me feel like one of the family! Quick service and they are always positive!

Fast service, and a nice place to chill out or put in a resume. I would rate it higher, but Im not a huge fan of coffee. The donuts are pretty special though.

Excellent baristas this evening. Great drink suggestions and engaging conversation. Keep doing what youre doing at this location.

Eww. No.If you purchase one of their many sugar ridden options this place MIGHT be good.Not recommended for people who actually like regular coffee as its disgusting.

Love their lattes. Love the coupon deals.

People who are serving are upbeat friendly and willing to talk about what else they have beside what they show on their drink board.

Literally worth 5⭐, keep it up guys. Good customer service.

Good coffee and pastry selection. The service attitude was fairly disinterested. Plenty of other places to choose from in town.

I love the staff at this Biggby! They are always friendly!

My mother and I frequent this Biggby, since the workers are so nice, and they remember our orders! Also, if youre signed up for their rewards program (completely free) you get BOGO coupons every so often.

Good Biggby location. This one doesnt turn the music all the way up so it is a good place to get work done.

Clean, fast and great coffee. Staff is friendly and helpful.

Very good but just a bit slow

Previously unsatisfactory..appear to have improved quality much in recent months..experiences confined to Grand Haven and Henry Street Muskegon. Drive thru very helpful, courteous in G.H., ok at Henry Steet.

I didnt like it not going back

Quieter then Starbucks and they have frappachino like drinks. YUM!

Great, friendly customer service and GREAT coffee!

Love the atmosphere of this Bigby coffee. Its my go to place for chai latte and smoothies.

Its good but has competion from Starbucks, and Rykes bakery not my first choice

They are better than Starbucks!

Decent coffee but kinda pricey

Very good.

My go to coffee place. Sweet coffe, good tea lattes & bragels

Delicious Frozen butterbear on a Frozen Michigan day

Yummy,

Love the staff here. This is my go to place for my coffee drinks.

My fave coffee shop, with its roots based in Michigan!

Service was fast and coffee was made correctly.

Good coffee, good company, good start to a good day.

Great coffee, love the ambience.

Grand haven store best spring lake different owner not great

Great place to go for coffee!!

Great coffee with decent seating available.

Great products...lots of locations!

My favorite place in Grand Haven for coffee

Staff always friendly, great coffee!

Teddy bears are my favorite

Love the Carmel Apple Cider!

Delicious drinks and coffee!

Very Friendly service!

Get yourselves to the south in a hurry!!! The absolute BEST!!!!

Its coffee 😊

Love my Biggby coffee!

Nice staff

World greatest coffee

Love these gals

Great coffee and service

Great place for coffee

Fav place to get coffee

Worst service ever in Grand Haven.

Great coffee

Great as always

Doesnt exist

Overpriced