Borgman Ford just received a trade in of this 2019 Chevy 1500 and I worked out a fast deal with Bernie and Sales Manager so there was minimal costs added. Great People to work with and Highly Recommended.

I spent a long time trying to find my next car and then had to scramble because almost everything on dealers lots were spoken for. I had already spoken to Borgman at the start of my search and they provided much helpful information. Later, Ford started making my model with the exact features and color I wanted and only found a few already on order in the state. Surprise, surprise, Borgman had ordered one of them and I stopped my search and was happy to give them my business. The transaction couldnt have gone smoother, Nick and his associates made it seamless, even though I was across the state. Thank you Borgman!

Inquired about a vehicle on Friday. Set a time to view it on Saturday. They postponed on me and asked me to reschedule for Monday, telling me they would hold the vehicle for the appointment. Two hours before the meeting they told me their mechanic took the vehicle home because there might have been a mechanical problem with it. Less than an hour before our meeting they said it had been sold.Second star because they at least sent me pictures of the frame of the vehicle they lied about.To the dealer: Before a reply is made from you. I have screenshots and it doesnt matter what your policy is or anything else. You lied. You were unethical. I, and maybe some who read this review, will assume this applies to all aspects of how you operate your sales, financing, shop, and parts.

I needed Service work done on my F-150 in a hurry. It was a last minute kind of thing on a Friday afternoon and I reached out to Borgman asking for help. They went above and beyond to work me into the schedule and had me fixed and back on the road in an hour. I have never been here before and the vehicle was not purchased here. They didnt have to help me...it was truly not their problem. However, they went above and beyond and I am forever grateful! I recommend going to them for ALL your Service needs as their attention to Customer Satisfaction is impeccable! Thanks again Borgman Ford Service Team!

I just purchased a new F150 Super crew and traded in the 2020 Ford Edge that I purchased a year ago. I have always driven a Ford truck for more than 45 years. I thought that at my upcoming retirement I would give up the idea that I needed a Ford truck for my personal needs. It only took a year without my truck that I know I needed to have my truck back. The Borgman Ford Team worked with me to make it happen and I now a very happy Ford F150 owner again.

Had to bring my car in for servicing and Ernesto and the service team did an amazing job of getting the problem solved and keeping me updated with the progress and potential issues. The repair ended up being covered by a recall and they even worked to get the other outstanding recalls on my vehicle taken care of. Very thankful for the quick turnaround time and professionalism.

Purchased a new 2021 F150 with Curt Vanderwall this week. Super smooth transaction from start to finish. Ordered it in July and was kept apprised of the progress of the order from start to finish. Closing paperwork was quick and easy. Curt did a great job of walking me through the new features of Ford Pass app and everything new that is offered. 5star service. Thank you!

I have been to no less than 5 Ford dealerships in the Grand Rapids area, looking for one where the workers were competent, interested in helping me and willing to do their job. Finally found one! Ernesto took great care of me and my car. He communicated clearly my issues and the solutions. He kept me informed when the parts were put on back order and got me in ASAP. A bit pricey for labor but worth it considering the nightmare I avoided working with people doing less than the minimum.

Leased my third truck from Borgman and they always Have done everything I asked and more. I will not go anywhere else. Nick and Geoff are awesome!!!

Service was average for simple oil change and tire rotation. They didn’t tell me how everything else looked with the car inspection-wise and also it seemed like the techs were a bunch of kids with very little experience. The Kentwood Fox Ford Service is definitely a better experience.

We broke down on I-96 and M-6 on Saturday just before noon. We were able to get the tow service to take our Ford F-150 and travel trailer to Borgman Ford. Being Saturday afternoon, before we were able to get the truck there, no technicians were available to check out what our problem was but Adrian assured me that they would get it Monday morning.Adrian called Monday morning to tell me that the high pressure fuel pump needed to be replaced but the pump had to be shipped in from Tennessee which could take 2-3 days. Expected completion day would be the following Monday and gave me an estimated cost of $1600.00. Well today, Friday at noon, I got a call that the truck was ready for pickup. It was a two hour drive for me to get up there to pick up the truck and the best news it was $400.00 less than the estimated cost. Those are the surprises I like to get when it come to auto repairs. Thank you Borgman Ford for your customer service, your quick turnaround time and working with us from long distance.

Great Staff. I worked with Brandon and their Finance Manager Frank. Brandon was able to get me approved for the truck I truly wanted. They went far above and beyond expectation with no dealership pressure to buy. Both were very personable and built a loyal customer

Laura did a great job helping my wife and I purchase our car this past weekend. We bought from her because we could tell she honestly cares about her customers. Thank you Laura for making our experience a great one, and we are enjoying our new to us mustang!

Parts department leaves a lot to be desired. This is the only dealership that won’t even attempt to price match parts. They also charge a restocking fee on returns when no other dealer does. On a separate occasion I was assured twice over the phone that they had a part in stock, one half day off work and a 30 minute drive later, I show up and “they shouldn’t have told me it was in stock” was the answer I got. Don’t waste your time playing these games, go to any other Ford dealership in west Michigan

Skip sold me a car and he was great. He answered all my questions. He explained everything that I needed to know. He’s always friendly. He always did what he said he would do. I would recommend him to anyone. I would never hesitate to buy another vehicle from him.

Matt Cameron was very helpful finding the right vehicle for me and the whole process was smooth and easy. I would encourage anyone looking for a new ride to check out Borgman. Easily the best experience Ive had at a dealership. Loving my Mazda CX-5!

Great dealer! We bought a vehicle and had some issues with it months after the purchase. Nobody is perfect but they honored their word and help solve the problem!!John in the body shop was a pleasure to work with. They are going to be my first stop when its time to upgrade. Thanks Borgman!

I was able to setup most of the negotiating and other aspects remotely and was in and out in less than an hour. Friendly staff, very responsive, and professional. Highly recommend this dealership.

Absolutely fantastic experience! If you wanna get a great deal Nick is your guy. Nick helped get on the payment that I was looking for and he was super helpful, kind and genuine and so as the rest of the stuff. I highly recommend this dealership. Thank you so much guys :)

Tod Tobin was excellent in communicating the delivery date of my new truck. Rod was also very thorough going through my new truck with me to ensure I knew all the futures.

Excellent customer service! The body shop personnel were extremely helpful when my daughters car was in an accident. Top notched dealer in every department! I would highly recommend them for all of your automotive needs.

I always bring my car to the Quick Lane for all scheduled maintenance. They always complete the work to a very high standard.

Service department was great!Nice and friendly. Repairs done timely!

Kip is the best. He got me such an awesome deal on my new car and he was such a pleasure to work with. Everyone at this dealership goes above and beyond to help you out and I would recommend them to anyone.

Just had an oil change but it went very quickly. Nice people there.

Very rude at check in. Not one wird about the auto check with the oil change. Would not update garmin maps even though i had appt.

Just bought a 2009 Wrangler from Borgman that I absolutely love. The whole process was smooth and easy. Nick Antuma was fantastic to work with, and I’ll be seeking him out with my next purchase. Brandon was also great and knowledgeable, he even got me an interest rate way better than my personal bank.

(for service department) I had an emergency electrical issue on a Saturday in my older Ranger and on impulse, chose to hit Borgmans service. Super friendly, very helpful and was able to get my truck in quickly. The part was in stock and someone could work on it. Was only there for a couple hours but it was time well spent.

I would highly recommend Brandon (pre-owned salesman) to help find your next vehicle. By far, this was the best sales experience. Brandon, exemplified what customer service should be. Low pressure, knowledgeable, went beyond final sale to make sure we were happy with our purchase. He also made sure the vehicle we purchased was right for us and did not sway us to something just for the sale. The only difficult part was waiting in line for him. He always had a customer. In my book, thats a good problem to have.

Brandon was very helpful in helping me figure out a vehicle. The one I was interested in got sold prior to me getting to the dealership, but I ended up leaving with something even better.

Best place to buy a Ford or Mazda! Excellent customer service!!

Very Good....Jake Brower was awesome!

Great parts service. Ordered online but got the wrong part. The salesperson helped me get the right part ordered and was very nice.

I had a great experience buying a used car at Borgman. Jonathon Levanduski was a pleasure to work with. He tuned right into what I was looking for and kept at it until he found exactly what I wanted. I got a fair price, a great warranty and I LOVE my new (used) car!

I’d like to let others know, my husband and I found a remarkable sales associate with Jim VanLierop, we are tuff customers, considering our sales backgrounds. The day we set out to purchase a knew vehicle, it had been 14 years. So sticker shock was the first obstacle Jim had to overcome. We also both have 50 or so years together in sales, so we could see through anyone who would attempt to be less than honest with their approach. Jim didn’t know anything about us, but I can assure you he earned our respect, treating us like one of his family. Jim Van Lierop couldn’t have done a better job at making us feel special and at peace with the choice we made. Thank you Jim for choosing to be one of the best sales associates we know!. We will see you again if we should ever need to buy a car, plus we’ll be sure to refer you to our family in their car purchases.

At age 50, this is the first interaction Ive had with a dealership who would not let me test drive the vehicle until they performed service on the suspension. My prior experiences involved purchasing a used vehicle and then immediately having to pay to have that work done myself. At 10 years old and over 100,000 miles, it isnt perfect. But I was surprised and impressed by the amount of work Borgman insisted on doing prior to handing over the keys. For about a week, during that process, I worked remotely with the dealership to get all of the paperwork in place, leading up to actually picking it up. By the time I picked it up, it took less than 30 minutes to get in and out, which is also the fastest I have ever completed a purchase/trade-in. This was the most positive experience Ive had interacting with a dealership. I would recommend them when purchasing a used vehicle and I plan on returning with my vehicle for regular service. Thanks Curt!

Had a small leak in trans hose, they got me in same day ( I just showed up at 7 am) and had fixed in a couple hours Absolutely great service this the second time they have helped me out in the last month. Cant thank Johnathan Bozma and Ashley enough for their help

Great service by Adrian. Would recommend. Ill be doing any and all service here in the future

Loving my 2020 Ford Escape. Love its exceleration, how it handles, and all the interior & exterior features. A great looking car too.Id absolutely purchase it again.

Brandon and Frank sold me two cars in the last two months and were amazing!!! They really cared and listened and got me into my dream car!!!!! Amazing customer service and patience with me!!!!!

Great dealer and salesman (Nick Antuma). Recommend Nick for sure. Low pressure. Got things done ASAP. Very good.

John and the boys always do a great job. The paint match is exceptional

It was decent. Very nice sales staff. Billy is his namo. We bought a nice used car. The process was painless and pleasant. Overall a 4 star experience. 5 stars is nearly impossible to achieve from me.

I brought my Focus RS in for a recall, which requires changing the head gasket. I was told 3 to 4 days. It took 1 day shy of 3 weeks.I never got any phone calls to update me on the status of the repair. I had to call multiple times to get updates throughout the 3 weeks. The service department ordered the wrong parts twice.Then when I finally got to pick my car up they charge me for an oil change ($86) when thats something that should be done automatically, after pulling the head off and replacing the head gasket. I was told an oil change was not on the list of parts, on the recall.I expect my car to be detailed since theyve had it for 3 weeks and its just been sitting out back in their lot. Honestly one of the worst details Ive ever seen. Theres bird poop on multiple areas. The wheels were hardly touched.I wont be going back to Borgman Ford.

I highly recommend working with Borgman Ford Mazda and ask for Skip! He was not pushy but rather knowledgeable, helpful and a great communicator. The day we purchased the vehicle we were out in less than an hour.

Brandon exenplified a true sales guy who is concerned with the potential buyer. I scheduled a test drive on a vehicle today and even though he wasn’t the sales person on that account he gladly helped me get to test drive the RS. No baiting or trying to let the buyer commit. Had a good experience.

My experience at Borgman Ford was great from start to finish. They were transparent from the beginning and went the extra mile to ensure I was getting a top notch vehicle. The team at Borgman Ford gave me the best deal one could ask for. My trade value was through the roof and the price I paid for my vehicle was more then fair. I would highly recommend anybody in the market for a vehicle start at Borgman Ford.

The quality of service was very poor. The car I picked out still had dog hair on it and the seats had some spots that were never cleaned. I asked for it be cleaned along with removing some tint. When I scheduled to pick up the car they never followed through like they promised. They also made a big mistake with the financing which they had to come to my house to fix. Very poorly managed for such a big name.

Don johns and the used car team took great care of my family and I. They didnt beat around the bush. Don was up front, fair, and honest about our used honda pilot. There werent 10 trips to talk to the manager and we were in and out in no time. Thanks yall. You definitely gave us a salesman and a dealer we trust.

Favorite place to get a car, and have come back again and again. Nice people and super easy to work with.

So about a year ago I go with my son for him to buy a brand new truck. I told my son not to buy any extras like gap insurance because its a RIP off. My son decided to buy the gap insurance anyway for $1000 and after we left I called our insurance company state farm and they said we could get it on our insurance policy for about $2.50 a month. We asked for a refund and the guy in financing lied and said it is illegal for someone else to sell you gap insurance. I think state farm the company that insures my vehicle for when its in a accident would be able to insure him for more. I have been so mad about this ever since that someone would lie their way to keep my son $1000. I would never consider going here again. And also if you go here dont buy the gap insurance, all the things they sell are at like a 400% mark up. You will get a deal on a vehicle and then when its time to finance they will screw you over.

We decided it was time to get a bigger vehicle. We wanted to get an Explorer and thought of Borgman right away. Brandon W. was our salesman in the used ford department. He went above and beyond to find us one that fit our budget and requirements. We even noticed a small issue with the vehicle a week after we bought it and he helped us get it fixed. His communication skills are great. He made sure our purchase was exactly what we wanted even after we purchased the vehicle. Thank you Brandon. We really appreciate going above and beyond for us.

EDIT:After posting this negative review they sent me a check that covered 85% of a $825 repair. They didnt want to do that before the negative review, I was told nothing could be done.When I did get my front bumper fixed, it turns out there is a lot of stuff crammed into various parts of the car and sort of glued on. Which makes sense as the initial fix the dealership pitched was a fix like this.In summation, the staff is friendly and they did eventually give me money to replace the bumber, but the mechanics take massive shortcuts on the repairs. DOUBLE CHECK everything on the car and definitely get PRE PURCHASE INSPECTION.Negatives: Shoddy body work and lies. I was told initially the front bumper was fully replaced. Only after I bought the car was I told it was the original bumper that they fixed up. It is loose and is holding from the work they did, but its going to have to be replaced and that is $800 out of my pocket.Positives: Friendly Staff. Sales arent aggressive in their selling techniques. They drove a fair distance to meet me halfway to sell me the car. The car I bought drives well with no mechanical issues so far.I also asked if anything was wrong with the car and they said everything worked, but the blindspot camera doesnt function and that will also be about a $500 replacement.Summary: The people are pleasant to work with, but be extremely diligent in checking out the body and functionality of the car because they will straight up just lie to sell you the car.

I would like to give a big thank you to Zech!! I really appreciate you helping me find my new suv! I absolutely love it!!

I do a lot of work on cars. Theres times where you need OEM quality. When my truck needs a part this is my go-to place to get them. The service staff are friendly, courteous, and professional. Like any trip to a dealer service department, some of the prices can be a bit stiff, but surprisingly some items are reasonable, so its worth the trip to get the quality the vehicle came with...

After having a less desirable experience at a different local Ford dealer, I have been very pleased by my experience at Borgman. They dont try to sell me things I dont need, and they are fairly efficient. I will be back.

Leased 3 vehicles here since 2011. My family has for much longer. Had always been forthright and responsive to my needs. Will not return my calls for over a week now about transitioning out of my current lease. I am driving out of my way to work with another dealer.

Worked with Zech, and he was very helpful! He gave us the information we needed, and ensured we were able to get into the vehicle we wanted in a timely manner. Would work with him again when looking to purchase a vehicle!

My 62 year old mom needed a car and she can be a handful. Johnathan helped us and handled her very well. I was very very happy

Called and had them set out a part. It was waiting when I got there. We use them all the time at the shop and they are always a pleasure to deal with.

Treats you like family, follows up on mechanical concerns.

Took my 2020 Fusion there a few weeks ago to have my tire looked at. Mind you, I live 3 hours away on the east side of the state, I have tire protection that I pay for monthly and this is my 3rd Ford vehicle- 1st that I bought. My tired was at 26lbs so we already put air in it and checked all 3 other tires. It was fine on my drive over ti the west side of the state but something must have happened. My boyfriend called for me the 1st time and explained the situation. He was told that the soonest appointment would be 5 days from the day he called which was a Saturday. I then called and explained the situation and was told to bring it in as long as it was before 1:30pm (closed at 3pm). Got to the dealership and they didnt even check me in. Simply checked my tire pressure and sent me on my way. We already did that and I explained that I was having to drive home, 3 hours away, the next day- Sunday- and wanted to make sure my tire didnt have something in it to cause issues for my drive home by myself, on a Sunday nonetheless. Nope. They didnt do anything and when we pulled up, they were all just sitting there chatting. Not one other customer in site. I took my car to my dealership when I returned home and sure enough, there was a nail in it. They replaced it free of charge, since I already pay for the tire protection monthly. Im not sure if the employees there are just lazy or simply just dont care but I will never return to that dealership again.

I used the auto body shop after an accident I was in. My car looks great after the repairs and the guys in the office were really great to work with.They gave me a loaner car during repairs and got the work done quickly.

They put jenky parts on my van once, but they seem nice😆

After the trauma of a tree falling on our van and totaling it we were pleased to find another of equal quality at Borgman Ford Mazda. We found our sales person, Matt C., to be very cordial and professional with no pressure to purchase. After we picked up the van Matt was very patient and supportive with our questions and a couple minor issues in the vehicle. Thanks, Matt!

If you need a car guy, Skip is YOUR guy. We lease our vehicles in our ten years of doing so, we have never, NEVER EVER had as seamless an experience as we did with Skip. We worked with Skip over email to get everything in our deal secured due to our busy work schedules. Nothing in our contracts were wrong or added as a surprise when we got to the dealership. Our truck was ready, waiting, clean and we were literally in and out with our new truck in 9min 20seconds (yes I timed it). Let me add that I am a stickler when it comes to anything that our family pays for. I am that person that looks at every last cent, every last word, every small fine print detail and I miss nothing. So, for me to say that this was FLAWLESS, I truly mean it. If that was not enough, I am an Army Veteran and never once did Skip refer to my husband as the veteran or place my husbands name as the veteran on our paper work (this happens more than I care to say) and shook my hand and thanked me for my service. This was the detail that took our experience over the top not only for me but for my husband who has been through all the sacrifice that supporting a service member takes and it upsets him when people take it away from me. RUN, dont walk to this dealership and ask for Skip. It will be THE smartest move you have ever made.

Great staff just horrible wait times for service. If you schedule a service, dont wait at the service center, you will wait 2 hours just to get an oil change. You read that correctly. Even if you schedule a time slot for service, you will still wait 2 hours just to get your vehicle serviced. I gave 4 stars because they did a great job with the actual service itself and the staff was extremely polite.

Better pricing and quality of service for my Mazda CX-5. I cross town to use them.

The entire staff is so pleasant and professional to deal with. I arrived early and they got me right in. Wonderful dealership, through and throughout.

The team over at Borgman are truly gifted at what they do. In my option they bring the car buying experience to whole other level. When it comes to customer service this is where they stand out even more. I finally got my dream car from these guys with the help of Curt VanderWal and let me tell you this guy is impressive. During the time I was waiting to get my financing from my credit union and talking to the insurance company Curt helped 4 other familys drive away with their new cars as well. What impressed me and my fiancé was that throughout that time period he made sure to step aside from a potential sale to make sure we were good and we were taking care of. The best part was when he was able to relax for a minute during the crazy busy day he was having he sat down with us and we had the pleasure of having a genuine conversation and not the typical small talk youd expect from the bad rep that car salesman get. Overall I gotta say he made the whole experience extremely comfortable and exciting so if youre in the market for some new wheels go see Curt VanderWal. 5 stars Borgman and Curt - I couldnt be happier with my new Fusion!

Amazing is the best way to describe our experience with Don. He showed us what we wanted and didnt try to push us. Don was very straightforward and did his best to help us. We ended up purchasing a Fusion from him and we could not be happier. If you are looking for a car go to Borgman and ask for Don!

We purchased a 2020 Escape we saw online. Our experience was 5 stars plus. Friendly, knowledgeable, and going the extra mile is how I would describe the experience..Thank you Borgman Ford.

Brought f-150 xlt into the Borgman. They were able to get me right in very friendly staff. Work took a little longer then a hour. They have coffee and a very nice sitting area. Glad I brought my vehicle here...😁

While leaving I saw an employee with no mask and no gloves drive my car around the building. With myself and my family being a little bit higher risk during this pandemic, it seems selfish and irresponsible to not put a mask on for the two minutes youre inside my car. The service here has been fine over the years but Im disappointed with this lack of basic public safety measures.

This is the epitome of a scam: my wife brought our family car in to get the tires rotated. When the mechanic gave the keys back to my wife, he wrote up a recommendation for new tires. He said that the car is not safe to drive and he should not be giving the keys back to her without doing this work first. My wife was surprised at this news because our tires were only 1 year old. When I saw the work order I was seriously confused because I knew that the shocks were only 1 year old as well. We called the place that we got the tires and shocks from to find out if they were covered under warranty. They were covered, but the place we got it all from was a dealership out of state. So the dealership that warranted the parts said that we had to get the parts inspected by a local dealership to determine the coverage. We decided to take the car to Fox Ford. After keeping the car over night to carefully inspect the tires, suspension and alignment, they found nothing wrong with our car.Borgman Ford tried a high pressure emotional tactic on my pregnant wife who had our daughter with her to con her into buying unnecessary parts and services. My wife was afraid to drive the car after this encounter, much less take our child anywhere. Buyer beware! These guys are certified con artists. Play it safe and take your car to Fox instead.

I have never written a bad review for anyone but this will be my first. I had the worst customer experience ever. Their service department customer service representative was very unprofessional, rude and had a very negative attitude. Its employees like him who ruin the hard-earned reputation of a business. I am a Ford enthusiast and our fleet is made up of 90% Ford vehicles, and I thought we had found a nearby dealership to purchase and service our vehicles. Sadly, after such an experience, I will never return to Borgman Ford for anything and I would not refer or recommend their service department to anyone. I was very disappointed.

Just leased a new Ford Edge. Love it! Great, smooth, comfortable ride!

I had the absolute best experience today with my sales associate Matt Cameron. I stopped at the dealership with my grandson to look at a specific truck. Matt was awesome, no pressure very helpful answering all our questions and was very through and willing to work with us. Matt comes highly recommended, if I could I would give him more stars. Needless to say it was a great day for me and my family and what a proud moment seeing my grandson drive off with his new/used truck. Thanks again Matt and Team Borgman!

I was in town to bring some supplies for my son at college. I noticed that something was dragging from the bottom of the car. It was Saturday and I just got done driving 3 and half hours from Indiana. I was able to get my car right in and fixed in 20 minutes. Great customer service. Effort was greatly appreciated.

Brandon was awesome, no pressure, handled everything on their end to make the transaction as seemless and easy as possible. We bought a 2017 Acura MDX and got a great deal. Thanks again Brandon, my wife absolutely loves her SUV!

Excellent experience with recent car lease. Prompt, respectful and professional service. Highly recommend this dealership.

Johnathan is the man to go to if you are looking for a good deal. He was super helpful and down to earth when talking about different options. We never felt pressured on buying anything. He helped us find what we needed in a very professional and friendly way. We had trouble right after we bought the car (was not anyone’s fault) and Johnathan went out of his way to help us get our car fixed with the best help possible. Would definitely recommend buying a car here. Request Johnathan!

I have been going to Borgman Ford/Mazda for a lot of years! Always have had a good experience.

Jonathan and I had a deal all worked out on the phone, agreed to, and I was coming to pick it up the next business day. On that day when I was getting ready to go get it he told me sorry, they sold it after we made a deal. Dont trust these guys.Add to this review 2 days later:The owner, Matt, didn’t have the balls to man up and return my phone call about this issue. If the owner has no integrity how can the staff?

Called there to find out which oil to use to change oil on one of our fleet trucks they switched me back and fourth to service and parts and either department could give me an answer or had a clue . Both departments very rude and short. I will never go there again dont even know about there own products . When Fred Borgman ran it in the 70s it was a good operation then the grand kid of John Borgman took over . The service went all down hill i will never be back for new work trucks or personal my family wont be going back .

Skip was great with us. Friendly, engaging and honest. Today we only test drove but we will definitely be contacting him when we are ready to buy!

Just bought a used C Max from Borgman Ford Mazda through Jonathan Levanduski. Could not have been an easier or more pleasant experience. I’d buy through them again anytime.

Great service.

More efficient this time!

I would highly recommend this place as well as Don Johns, our sales consultant. We first went to Borgman because we saw a car we really wanted. Through a mix up, it was actually sold before we could buy it, despite our intent to purchase.This was no fault of anyones and Don and his manager worked really hard to prove that they are trustworthy and very focused on customer satisfaction. We were able to work together to find another option and they gave me an excellent deal. I am very excited and appreciative! I would recommend Borgman and especially Don to anyone and everyone.

Drove in from Chicago to purchase our car. Great sales team and facility. Curtis made us feel like family! I highly recommend him as a sales person.

Fast and friendly.

TOM IS GREAT had a really great experience took a little while to get everything all set but got a hole in the tire somehow the day after I bought it and they where kind enough to go above and beyond to fix it ! Will definitely be coming back here in the future

1. I LOVE MY MAZDA CX-52. Justin “Skip” is amazing to work with. He made car buying fun and easy.. yes I said that. FUN.3. The Ford guys at this dealership are AMAZING but I will say the Mazda side is not easy to work with. They do not seem knowledgeable and definitely try to rush you out of the door and into a purchase. I felt very dismissed.4. I would absolutely buy here again but I would skip the Mazda side and buy my next Mazda from the Ford guys.

Excellent service! Best buying experience we have ever had with a car. It was used, but it was detailed; we were treated with the utmost respect and any and all questions we had were answered. A couple of weeks later there was an issue with the moon roof and it was solved quickly and with excellent customer service. Very happy with Borgman to this point! Keep up the good work.

Save yourself the money, disappointment, time, and go somewhere else. I came to this dealership because it was the only place close to me that claimed they could fix my car. I had spilled milkshake on my radio console and it got behind the screen which caused the heat to go on high and did not let me turn it off or lower it with the touch screen or buttons. I explained this to Allison and she called back after the “diagnosis” saying that nothing was caused by the milkshake and that I just needed a system reboot and a new battery ($300). When my vehicle is ready I pay and get told by Allison they “didn’t really see any milkshake in the car.” This was alarming because I did see lots of milkshake go in my car. When I start my car I immediately see nothing was fixed and it was quite dirty (I had just vacuumed before taking here because I have a dog). I went back in to tell Allison and she brought the tech out to look at it. After some whispering, they claimed it was working when they moved it up and that they “guess the whole thing needs to be replaced” ($600+Labor). But I would get the price for the first incorrect diagnosis taken off... They order the piece and after a week of hearing nothing I call for an update. Allison has no idea what is going on and has to call the parts place. Later in the day I hear that the parts place is back ordered 2 weeks. I understand that the spill was my fault, but I expected faster service especially when my car is heating on high, in 87 degree weather. Anyways, I waited some more. My dad is an engineer and I was explaining my frustration to him and we decided to take a look at it. When we opened it up we saw milkshake everywhere. For about 2 hours we cleaned the parts and put things back together. Everything was fixed and back to normal. AMAZING! So now I’m confused on what I even paid $300 for, I feel lied to, and absolutely do not trust the workers at this establishment. The funny part is, I still have not received a call that the part that was supposed to fix this has arrived LOL. (We are going on 2 weeks+). If this place would have just listened to what I said was wrong (it’s even typed up on the receipt I have!!) and put a little bit more effort into “diagnosing” my vehicle, this would have been a quick fix. After this experience, it seems that Borgman Ford just wants a quick fix and are okay with charging you as much as it takes for that quick fix. Again, I do not recommend this location to get your ford fixed and highly recommend making the drive to a dealership with better workers who actually care and listen to your concerns.

Always have great service here! My service writer has always been great in communicating the needs of my vehicle and helping keep costs low.

Great service, great job helping with recall. Highly recommend

They were quick to getting back with me on my interest in their Mazda SX-9 and Derek was very informative and helpful. After putting a deposit down, they were awesome to refund it when I changed my mind and went with an Acura mdx the next day. It was a great overall experience with the staff and their impressive inventory. I really wish I could have given them my business, but Ill be back !

Great people very friendly and helpful