Working with Nichole at the Grandville location was an absolute delight. She is so personable and knowledgeable about what she does! She made sure I was happy and got the best deal possible. Nichole also made it possible for me to have my bed as soon as I needed it at my new home! She went above and beyond and called different locations within the Grand Rapids area to insure I got just what I was looking for. Thank you Nichole for making my first ever mattress purchase a breeze!!! I am very much looking forward to my wonderful nights sleep on my new mattress thanks to you. ♥️

Just bought our third mattress from the Granville location. Quick and easy – I knew what I wanted and they had everything done quickly for me. They have some twin mattresses in stock so you can pick it up the same day. A wonderful thing if you have children and ever have a mattress emergency.If you need a mattress, either for yourself or your children, go talk with Nicole. She knows the product, is friendly, and does not pressure you. She gives you all the information and facts and also gives you space to think.Mattress shopping is a pleasant experience at this store.Caleb

Nicole was great! She listen to my concerns and her suggestion was perfect! I have brought a lot of pillows which I have never been happy with. She recommended the Sub 0 pillow. Its amazing and Im sleeping better and do not have a stiff neck in the morning.

Could not have had a better experience. Vince, at Wilson location, was extremely knowledgeable about all the different mattresses. He explained them well and was very professional without being pushy. Mattress was delivered a few days later by a couple of very polite and helpful young men. Wish I could remember their names. LOVE our new mattress already. Financing was easy . . . everything was easy. Next mattress JS will be our first stop.

Tonight my husband and I walked into Jonathan Stevens to browse and hopefully purchase a much needed mattress. As soon as we walked in the door we were greeted by Joe. He was friendly, professional and super helpful! We will definitely be recommending Jonathan Stevens to our friends and family!

Had a great experience learning about mattress options. Did not feel pressured to buy a certain model of mattress. It was a great visit.

Stopped in at the Wilson Ave store for a couple mattresses. Nicole was very knowledgeable of what they offer. She was very delightful to work with. She didn’t push a sale which is nice to not be pressured. I would definitely go back again.

Was in need of a mattress and Vince was extremely helpful. He helped me find a mattress that was perfect for me and was in my budget. He also had me in and out in a timely fashion. He loaded it into my truck as well. Excellent customer service would recommend!!!

Local mattress company, which is nice. Do have a pretty good selection of beds and nice staff. Trial period for the bed is decent, but Ive seen longer, and their exchange policy for the individual pocketed coil beds is that you cant. So if you get it home and find out its not the best for your back or sleep youre stuck with it.

We are very happy with our new Johnathan Stevens mattress. The sales person Nicole was very helpful. She took the time to answer all of our questions to make sure we got exactly what we wanted. Thank you!

I thought buying my first adjustable bed would be confusing, but Mason made it so simple that I feel confident that I purchased the right bed. You can always count on Jonathan Stevens!

(Grandville Store) Very happy with Nichole! She spent a lot of time with me and answered every question I had. Shes very knowledgeable, professional and friendly. Showroom is very clean and laid out well. I placed an order which arrives in 3 days! Great experience. Thanks to Mason as well.Update: Had a delivery window of 9:30-11:30. Noah & Bobbie arrived at exactly 9:30, did a great job delivering/setting up on the 2nd floor and were out the door at 9:39! Great service all the way around! Thank you!

The absolute best place to buy a mattress hands down. Made in USA. Materials from USA. The guy that sold me wasnt pushy and very knowledgeable...even loaded it in the back of the truck for me. If you buy a mattress sheet cover they extend your mattress warranty. Only cost 10$ more! you literally cant buy a mattress sheet for that price let alone one that is hypoallergenic and so soft and extends your mattress warranty all in one for $10 thats crazy. Most comfortable mattress Ive ever slept on. Had the mattress for over a year now and I can tell its going to last me a long time no sagging or damage from my weight. My kids jump on it and everything and it is built solid. My last mattress I bought from there lasted almost 9 years. That is absolutely crazy. I will always get my mattress here. This is not a paid advertisement or anything like that... just a 35-year-old American man giving his honest review and sleeping like a rock on his new mattress. The only downside is you will sleep so good that you should take 10 minutes in the morning to stretch and enjoy your bed before you get up. The first few nights I was so sore because I slept so good and didnt move LOL but I guess that comes with age LOL.. okay review long enough. Seriously go there get yourself a mattress be happy!

Bought a Mattress a year ago and have been extremely unhappy with the comfort and how it has held up. We called a couple months after we had it explaining that it felt extremely hard and not like he one we laid on in the store. We were told it needed to break down, one year later it still feels hard. The pillow top does not seem thick enough to protect your body from feeling the springs. My husband and I are both average size humans and the bed already has indents when you lay on it even after rotating regularly. Not a quality mattress for around 1500.update: they contacted me promptly after my issues to offer to extend exchange program! My husband and I were very grateful the company was willing to make it right. They addressed our concerns, it is so nice a local company cares about there customers and stands by making things right! Mason has also been very helpful throughout the process. Thank you again.

Staff was incredibly helpful and no pressure at all. They had a great selection of mattresses and they are all made locally.

Vince has helped us with both of our new mattresses. He was very informative, and shown great customer service skills.

Another positive experience working with Mason. Outstanding knowledge and service with wonderful products.

I like that they make the mattress after you have purchased it. Brand new sleeping mattress! Nicole is wonderful very knowledgeable and professional.

We just replaced our 23 year old Jonathan Stevens mattress! Mason at the Grandville store was extremely helpful. Delivery guys were great too. Quality products at a fair price from a local company. Probably won’t wait another 23 years but am a loyal customer!

Mason was very helpful in this process. Making an appointment was not necessary but it was helpful and got us the best care and attention.

Great place for a locally made mattress for your home. Our last two mattresses were Johnathan Stevens,. We should have stopped by a couple years ago when our current one was under warranty, but it was one of those things that you kinda live with since it wasnt bugging you that much... Long story short, new mattress is being made to order, in Grand Rapids, newer material technology and a fresh 10 year warranty... If you are not ready for a mattress, their mattress covers are the best out there...

Very helpful staff! They knew their mattresses! We went there first and did some shopping around, and we agreed to get our mattress there because of staff and quality!

Had a great time picking out a mattress with Mason, he was very concise and easy to work with.

Great experience! I had purchased a new twin mattress last year and they were super helpful! I recently got a full size bed frame and immediately wanted to return to this store to get a new full size mattress because of the amazing service I received. Mason was extremely helpful and informative about the mattress I was getting. Highly recommend.

Great Service, Great Prices, Great Quality, fast delivery.

Mason and Nichole are awesome! Very knowledgeable.

Great deals and great salespeople. Next mattress will be purchased from here!!!

Been being mattresses for forty years. Great products.

Wouldnt listen to the fact we are on a budget, talked my husband into a adjustable bed we hate it. The mattresses are so uncomfortable I sleep on the couch now. The delivery man dropped the bed and it doesnt work right. We tried to return but said they cant because we didnt buy their mattress pads which no one ever mentioned. Out a ton of money for a junk bed. Very upset.

Local company that truly does care about their community. From buying products locally to driving out to customers houses to make sure they are taken care of this company goes above and beyond in customer service without charging customers for the human connection they deserve. Im honored to have joined this small family that has made such an amazing impact on so many peoples lives.

Joe was super nice to work with. He knows the product and is definitely professional. Cory at the store was nice, efficient, and knowledgeable. And Nicole gave me a nice pillow to try the mattresses.

Have had two king size mattresses in a row that lasted less than two years when they were 10 year warranty models. Went to the Grandville store last week and was promised a contact from a service rep. Crickets so far.

Great company. Just bought a high quality mattress for a very low price. Sales person Mason at the grandville store has exceptional customer service.

Went into Jonathan Stevens to start looking for a new mattress and box spring. Before we knew it, we found the perfect mattress and was able to order it and have it delivered within 48 hrs. Amazing work and the sales rep. had a lot of patience with us as we moved around from mattress to mattress trying to decide. Would I recommend Jonathan Stevens to family/friends? ABSOLUTELY!

Knowledgeable staff. No upsell pressure. High quality products. Very happy with the mattress. No gimmicky items.

After calling and driving around everywhere, we landed on a mattress at Jonathan Stevens Matress in Grandville. The deciding factor was the staff and the fact that theyre all made in Grand Rapids. Were all about shopping local, good quality, and working with people who care and understad. Corey was NOT pushy at all. He simply stated the differences and we were able to stick to our budget! The mattress is VERY comfy and wonderful quality! We will be recommending them from now on;)

Always a good experience at Jonathan Stevens. I wish the prices were a little better but knowing that they are a local GR business helps.

A very down-to-earth experience with real people oh, if you havent guessed it by now they sell mattresses for you. I look forward to in the future buying a power base for our king size mattress them specifically.

Stopped in for a new mattress, I needed a custom size bed and they said it should be super easy to do because they are a local company blah blah blah we will take your information and call you when we confirm we can do it!3 weeks later I have yet to get a call back.You would think they would want a customer that was willing to spend big money for his custom expensive bed but I guess they dont care.Update after the general manager contacted me.Gave them a second chance to make things right and they failed yet again. Even in the middle of helping us their staff stopped and helped someone else then couldnt provide a price for a California king. Thats right a standard bed they couldnt get the price.

An experience way beyond usual retail. My wife and I decided to purchase a new mattress a few months back and considered buying a Bed-In-A-Box from an online only mattress company. We are very glad we didnt. We have a particular sleeping comfort style. We went into MULTIPLE local mattress retailers. At the Grandville JStevens store, Both David and Richard helped educate us on what it actually takes to get your body into homeostasis for sleep. They really wanted to address the root problems of bad sleep for us. This was amazing.So we picked our mattress. And it was delivered. However after a few weeks, it really wasnt meeting our expectations for the price. They do ask that you try it for at least 60 days before exchanging it so we did. It didnt get any better with that mattress for us. We went back into the store and they really ran us through multiple different setups, but nothing felt quite right. After some deliberation we were allowed to try some early samples of 2019 Mattresses to see if any of those upcoming models would be a fit. Long story short, 1 of them really felt great.Fast forward now another couple months and we are getting awesome sleep. Our mattress is super plush feeling but still keeps our spine aligned and supported. I weigh about 200 and my wife is about 170. We wanted luxury feel but good build quality. We have no doubt we got both! We cant thank the team at the store Richard and David, and Nate at the main manufacturing facility for going way beyond the call of duty to help us out!

We went to look to buy a new mattress and found one we liked, just happen to be the floor model. A really nice discount on the floor model. Unfortunately after having the mattress we are unable to have a good night sleep. Since it was buy as is we are stuck with a mattress neither one of us can sleep on. So until we have the money saved up for a new one we are stuck having sleepless nights or sleep on the couch..

Great product with phenomenal sales staff at this location. Ask for David or Richard you will not be disappointed, very professional and knowledgeable.

I have an incredibly sensitive neck and shoulder girdle so my arms were constantly falling asleep when sleeping on my sides. That obviously caused alot of discomfort, tossing and turning and frankly just many nights of terrible sleep. I ended up getting the Kingsbury from here (incredibly plush) to help with it and havent had a numb arm since Ive had it! They truly do make a superior product at a MUCH more reasonable price than ANYWHERE else. The Kingsbury wasnt an inexpensive mattress by any means but much more affordable than other brands I looked at that have far lesser materials. Jonathan Stevens is as straight forward as they come when it comes to showing you EXACTLY what youre buying so you know youre getting the most bang for your buck. Highly recommend, go get one!

Great service, helpful sales reps.

Good products great help and prices

Helpful sales person, he did not try to over sell.

Great products and great staff

Amazing company. And as local as local can be !!

Great service & wonderful mattresses!!

Love my bed, Nichole is the best

Excellent product and customer service!

Staff does not listen to what you need or what your budget is

Had to replace mattress within 2 years for sagging, disappointing.