Kristi at the showroom side was very helpful and had some great ideas for our shower remodel. She brought out lots of samples and laid them out to see what they would look like together. They had a great selection of tile to choose from and the quality was a bit better than some of the other shops we have visited. FYI, they dont sell to the public so youll need to work with a contractor with an account here. I would also suggest making an appointment before coming in so they can give you a proper level of service.

Daltile showroom isn’t open till 430pm. Could not get in at 330pm. Sales reps behind the desk who never acknowledged I was there. Going else where.

Quite possibly the worst customer service experience Ive ever had. Times are challenging but, Please use this sanitizer, I have to clean everything that people touch and then ignoring me for 30 minutes (I can be patient) is why I a writing my very first google review. I simply wanted sample of the tile we chose for our kitchen remodel (suggested by the company installing our floors/backsplash), nothing more. I had to pick a star to complete this post...it is one too many,

The ladies and gentlemen here are really laid back and more than willing to help i went for a bullnose blade and he brought out my options amd fell to no sorrow over me leaving this insures me that nect time i meed something i can definitly come there again.

Might be ok to shop there, but wasnt made for big trucks to unload

Spoke to Richie an about an AquaMix product. He was very knowledgeable. I would recommend Daltile to anyone!

Sure would make it easier to do business with them if they did direct business with the public.

Great at helping me with selections for remodeling.Staff was friendly and patient with me in making decisions.Glad to know they are located in our area.

Customer service was horrendous, browsed their showroom which had limited selection for over 30min, finally had to asked for help, very rude sale people, will not be back, advise going to a different place. Wish there was an option negative stars.

Horrible customer service. With the way retail is going now-a-days, these guys better step their game up. I wont be returning, or referring anyone to go here.

I have worked with Susan and Robert for 5 years and have always received awesome customer service keep it up guys

Scott and Mike are real douchebags to deal with. They act like they’re doing you a favor by taking your order. My advice- GO SOMEWHERE ELSE.ANYWHERE ELSE. I will spend my thousands of dollars elsewhere.

Customer service is horrible, rude in person and worst over the phone.

Very poor / no customer service in the Southlake showroom. We were very disappointed.

Prices fair. Staff was helpful

Very limited customer service at the Southlake store. Experience was opposite of what the Daltile website describes.

Well