I wouldve given them a 5 if it wasnt for Kolver (Korean young lady). My son and I were standing in line to get a cookie and a lady skipped in line. When CLOVER asked who was next, I politely said us! Her co worker, Keelan, young black gentleman with glasses, also told her we were next but she didnt care. She went to the other lady helped her and came to us to apologize ( as soon as Kelan came to us) .. for not helping us first.. MAKE THAT MAKE SENSE. So you deliberately didnt help us. Whats happening? I told her my issue with what she did and her response was SURE!This whole situation was strange! Keelan helped us and had great customer service..I was shocked to find out she was the manager.. Horrible customer service skills..Obviously after reading other reviews, Im not the only one who has had issues with her! wouldve given 5 stars if she didnt work there.
We ordered a cookie cake for a coworker today for his birthday. Robyn J was the person who took my order over the phone. She was great! I asked if they had any candles, and she said no, but I will run over to the dollar store and get you some. WOW! What great customer service! Robyn really went above and beyond to make sure I had everything I needed for our celebration! Oh, and the cookie was awesome! Thanks reminding me that there are still people that want to be great at what they do!
Angie was absolutely amazing and was able to get me a birthday cookie cake done in 10 minutes on the fly. Had a great experience and will definitely be back for future celebrations to have Angie decorate our cookie cakes.
Super friendly and great food!!! Got the Santa Fe wrap 10/10 *edit: I thought this was a review for GREAT WRAPS located inside the mall lmfao 🤣 well I’m just going to leave it here.... no harm done! Go to Great Wraps!!
They roped us in with a sample of the Santa Fe chicken wrap on a tomato basil tortilla. Which led us to purchase the large spicy chipotle hot wrap (Also on the tomato basil tortilla) and the mango berry smoothie. The wrap was delicious, nice and warm, wonderful flavor combinations. Nothing spectacular about the smoothie. Would definitely come back for the wrap. All the employees were very friendly and you could tell they were having a good time.
Hi I’m from Wisconsin visiting out here ran into some Great customer service very nice also great subs high recommend
Definitely the best place to eat in the mall. The service was great and food was even better. My boyfriend is a picky eater and even he will eat here every time we come to visit.
Literally the best wraps Ive ever had. My favorite is the chicken wrap. Their homemade mayo is the best
I literally love this place,everyone is so nice and their food is bomb.
I have ordered 2 cookie cakes within a month from Angie at this location. I have ordered the numbers on a cookie and ordered a five letter name in individual letters and they have both been WONDERFUL! ! I love how nice they all are!..
Jane I think was her name, she was very outgoing & made it seem important that we were hungry & made sure we were taken care of. We always go here when visiting the mall.
I love Great Wraps!! Not only is the food absolutely outstanding and delicious, but the service and welcoming atmosphere is top notch! Thank you to Renee and D for going above and beyond for every one of your customers. Their smoothies are yummy too 😋New Loyal Customer,Natalie Nemec
Horrible service and the lady that took my order was RUDE and her name was CLOVER she was rude and went back and forth with me about the cookies I wanted and then when I did get my cookies they was all OLD and I spent $16 there I definitely will not be back and it’s crazy cause we ALWAYS GO TO THIS LOCATION and the manager didn’t care to know what was going on.
OK a gyro does not have grilled mushrooms onions and cheese on it. I was thoroughly disabused by that. I turned my gyro into a Greek tragedy by Americanizing it.The frys with cheese and stuff, just avoid. Frys are old, stale. Cheese sauce is just that, sauce.The drinks taste funny, need to change the water filter.The souvlaki was good, so was the flat bread.
Went to this location (close to the food court) just before closing last night. Dave had already cleaned up and was getting ready to close. He gladly decorated a cookie for us even when he would have to clean the tools again.Dave was awesome, had great smile and attitude. Love this place for the cookies and great service!
It was drenched in sauce. Couldnt taste anything but the sauce and the wrap was soggy from it.
Asked the cashier if cookies were fresh and was told a story cookies were hard as a rock
Was looking for healthier options and chose this place - staff was fun and fast, let us try samples, and made us laugh. Everything was yummy! Was gonna just get a chicken wrap but those guys were so fun I had to try the Super Gyro. 🤪👌🏻(Everything is covered is sauce so in reality the healthy thing didn’t pan out, but no regrets.)
I work in the mall and have had a meal at every food spot there is in here. The great wraps place is hands down my favorite spot! The food is always great no matter what you get. You can tell it is fresh! But what keeps me coming here a few times a week is the people!They are always happy and smiling. They want to help you. They can turn my bad day into a good one just by stopping here getting lunch and chatting with the employees. The managers are beyond friendly. And there employees treat you like family.Best place to get great healthy food and awesome service in the mall.
Samples make the difference. Spicy chipotle on spinach wrap: wow! Santa fe chicken: yummy! Ultimate fries: seals the deal! All of above: GREAT!
Delicious food. Great customer service. Prices are fair for what you get, unless youre hoping to get a decent/relatively healthy meal at McDonalds prices. Love it. I eat hear every time Im at the mall.
Great gyros! Super nice and helpful staff. 100% recommend!
Aggressive and unkind woman in way too much makeup clearly couldnt be bothered to help me and my daughter. We waited in front for ten minutes, I cleared my throat to let her know we were there, and she visibly scowled before coming to help us. I asked about fresh cookie cakes, and she walked me through the process, but avidly tried to prevent me from choosing custom doughs or fillings.She had to step away to pull cookies out of the oven in back and when I inquired about one of those, she gruffly responded they could not be served warm. I asked why not, and she only insisted policy.We ordered cookies for ourselves, a little bit of each, and they were all cold, raw in the middle, had a bad aftertaste of *plastic.*This place is terrible, overpriced, and has HORRIBLE management. Would NEVER reccomend to even my worst enemy.
This place is amazing!!!
I was here and there was a fly on the white chocolate cookies. When I made the workers aware, they walked away and began taking more orders. These two women are disgusting!!! They let the fly walk around the entire rack. Children eat here.
I mean, who doesnt love Great American Cookies!? I have loved this place ever since I was a kid. The cookies are always so good. My kids are also obsessed. We have to stop almost any time we see one of these cookie places.The sugar cookies and the m&m cookies are probably our favorites - at least for now. And the giant cookie cakes are always great for birthdays and other celebrations!
This is BY FAR my favorite location. Cookies are always fresh and the staff is incredibly friendly! Definitely recommend the cookie cake 👍
Food is excellent! Had the Gyro & Santa Fe Wrap. Strawberry kiwi smoothie was also really good!
One of my Spanish speaking employees spent $32 on lunch for he and another guy. When he returned to work he was upset about the amount of money that he spent feeling like hed been ripped off. The lady working the register kept offering him things, and saying it will be cheaper if you buy this. When he asked for a receipt to itemize the charges none was provided for him. I returned to Great Wraps with him and was referred to the rudest manager I have ever encountered. He constantly talked over me and down to me. I could not ask him a question without being treated like I was below him. He told me I should know what type of place I am going to. He said that because his establishment is in a outlet mall near the airport their prices are higher. I nor any of my workers will ever go back to this place. I operate several businesses in the metroplex, and would not tolerate any one of my mangers acting in this manner. Be careful going to this place. Especially if you are used to great customer service.
The Philly wrap was great. The staff were very friendly. If Im ever in the area again Ill stop here for lunch.
The Great Wraps in Grapevine Mills has very exciting menu with healthy food concept. You may design/create your own wrap too. These wraps are hot and tasty. Santa Fe wraps is awesome.
Ordered the chicken philly combo and it was fantastic.
I enjoyed THE BEST cup of coffee at this Allegro in Whole Foods. Most people dont like to wait 20 min for a coffee. If you ever wondered what a true neighborhood coffee shop looks like, this is it. Baristas know the regulars and new visitors like me from adjacent neighborhoods are welcomed like old friends. they sell donuts, which are somehow better than every regular donuts Ive had. its amazing.Great place to stop by during the day. Has indoor seating, which is nice if you have work to do. There are no outlets however, so make sure all your devices are fully charged before coming in.
Disappointing. This high end cookie had a bad aftertaste. This bad aftertaste was present in a variety of flavors...chocolate chip, macadamia, sugar, peanut butter.
Another exceptional Cookie experience 2 out of in 3 months. Great service and great cookie for middles birthday. Ordered Online and ready the next morning!!
I used to go this mall pretty often and I used to stop at this shop to get a wrap.If you are on diet or want to try healthy food then this is the place.Theit wraps are healthy as well as tasty.chicken,philly steaks wraps too good with tomatoes chilies and sauces.staffs are too friendly and they are real nice
There was a fly cooked into my moms wrap and all the cook would say was it obviously didnt come from us. We got our money back but they were very rude. Mall management needs to do something.
If you enjoy cookies alot this place is for you. Cookies taste good and are soft but Im not a big fan so I get 1 or 2.
Ive never had a bad wrap here. Falafel is freshly made when you order. Healthy options galore!
If you like cookies, I mean really like cookies, then this seems like a reasonable place to purchase your ultimate fantasy
Great wraps!! And smoothies and everyone was super friendly!
Customer service was HORRIBLE with the 2 girls that helped us today. Very Rude one didnt speak at all the other rudely made excuses for the other saying well shes new ok ... well ok then. Other than that our sweet treats were great ! :)
Stopped by on my lunch break and got to work to realize the cookies were old and stale... upset about the service
Love me some fresh baked cookies
Wow. Worst customer service. They tried to charge .75 cents for a PINCH of cheese on a large wrap. Instead of putting a reasonable amount of cheese on especially after wanting to charge .75 cents additional they preferred to throw the entire wrap away instead of trying to please the customer. I am in shock
Yummy! Great choices. Fast!
Expect mall markup prices (about ~$7 per wrap, not including drinks/fries), but the food tastes good and our experience with their customer service was great. Id suggest getting the GW Crispy Chicken Wrap & Fries Special if your looking for any break on the prices (youre given the larger 12 inch size wrap), but this special doesnt include a drink. FYI, Its probably the only place in Grapevine that you can find Falafel / Gyros.
Friendly staff made my day. Haylie definitely stood out for her great customer service
Absolutely horrible philly and chicken fingers. The philly was Dry with burned dry meat, the fries were cold and tasted like they were made early this morning or yesterday. Chicken fingers were as tough as they come to tear apart and yes COLD too. Seriously disappointed, will never go back to this place, I had been better getting a sandwich from a gas station.
Love everything about it! Great place to have lunch !!! All the workers are polite and service is efficient
Maybe 2 oz of chicken on my hicken Philly. never going back to this cheap place. seriously, it was all bread.
Good taste. My fav one is chicken Philly..
Too expensive for one wrap. Shouldve went to Chipotle. At least there I get to choose more than two items to put in my wrap without being charged for it. Never again.
Too expensive for what it is. i am always forced by my crying kids in to buying them cookies but i never found them special.
10/10 staff followed by 10/10 cookies.The dudes that work here are awesome.
I had the best service by Randy he makes the best cookies ever!
Best cookie around. Dont settle for a substitute.
So-so gyros. Have had better.
Overpriced not that great. Lied about free toppings and wanted to charge extra for cheese when told it was unlimited topping.
Excellent food for the money you spend!!!!
The service was terrible. I asked the server twice to please not add the onions to my wrap. After being ignored because he was too busy chatting and picking with other two servers about the very important glasses of smoothies behind them, my boyfriend asked if he had heard that I didnt want onions and he said oh yeah I heard her .. then he turns around and adds them anyways, and I had to ask him to remove them. Not sure if he had issues dealing with a female or having to be an adult and put the bullshitting aside to wait on me. The three male workers were very unprofessional and completely unattentive to the customers and their own work. I was even missing the red peppers that should have arrived on my wrap. All the employees need a lessons in customer service, being attentive and being grown ups. From the mediocre flavor of my wrap to the horrible service, I will not waste my time or money at this place again.
Lives up to its name
GREAT wraps in grapevine didnt accept the check-in offer 2.99 for any wraps and they dont even know about the check-in offer in Yelp. Disappointed with this check-in offer. I just paid the wrap in full.
Good delicious cookies.
Amazing in every way will be returning
This girl named Kolbi was rude!! I asked for a drink and she didnt even hand it to me she just put it on the other side!!!
Cookies are okay but pricey $$$, can get better ones for less at many other places
Absolutely awful management.
Delicious cookies and great staff
I love your cookies
Love their cookie cakes
Best cookies in the world
Nice staff.
Best cookies ever!
Really good
Great tasting cookies.
Love the samples
This place is horrible. The staff are incredibly rude. Especially the guy at the counter.
Love it
Worst wraps ever!!!!
Delicious
Excellent!
Show
Okay
Best place for cookies
👍👍