Theyve had my cart for over two weeks, and I have yet to have anyone reach out for a status update on when it will be completed or even where theyre at in the process. Ive reached out a couple of times to get an update since no one has proactively tried to reach me, and both times I was told they would check and call me back and guess what...Im still waiting for the callback! Im begging to think they might have lost my cart and dont want to tell me. How hard is it to call someone back? Take your business elsewhere if your expecting professionalism or proper communication.

Love this place. Top quality and service from Terry.

Awesome place! Super quick and easy experience purchasing our first golf cart. Terry was super chill and very easy going and made the process very smooth. Doesn’t try to up-sale you unless your interested in upgrades. Thanks a ton! Brooke & Robby Hite

Great place to buy, rent or repair your golf cart! Best staff ever! Terry has owned this store for many many years and knows gold carts more then anyone in the area.

Rented golf carts for my community. The slowest, oldest gas operated hoopties. Dont waste your Time on a rental. What a waste of money

Kelly was Very helpful and knowledgeable

Rented a golf cart from these guys. The cart was in good shape and ran perfectly and the price was reasonable. we worked with darren and he was awesome. great experience they have my future business when were ready to purchase rent or repair.

Terrible service ! They lied to make a sale. And promised a great warranty and we stand behind. Message me for any discussion I will forward our emails. They are terrible stay away

We were renting a car and decided to purchase it since the car runs good, a used car for 5K plus.I made several calls because of questions we had, the persons I talked to sounded like they were nor very happy I was calling, I guess they thought we were not going to make the purchase and they were waiting their time with me...I called the girls/lady at the office to pay with a card, the transaction was made with no problem. I was waiting for a thank you for your purchase, or thank you have a good day.Nothing was said!So I asked, is this all? she said yes, I waited again for a thank you, NOTHING, so I then hung up.Sure it was a used car, but it still was l a 5k transaction.The 4 stars is because the car is good, but they need to work on customer service.

I called in for service on my cart. We discussed the possible issue. He said “simple fix” and we agreed instead of picking up the cart he would bring the part to me and fix at my house. I explained that I own many trailers and can drop it off if needed to avoid a charge.Appt was for 4 pm on my wife’s bday. He pushed back the time and we went to dinner and came home before he showed at almost 10pm. The simple fix was not working so he said he had to take to the shop for diagnosing.Since we use the cart to pick up kids from bus stop, we needed it back. But, after 15 days I called and it had not been looked at. After 30 days I called and it had not been looked at. At 45 days it had not been looked at so I told them I was coming to get the cart. The guy asked which one it was and I explained it. He informed me that they ha e been using my cart around the yard because they didn’t know who it belonged to. There was never a problem. It fixed itself. (I had washed it and moisture was in the wiring).The guy who picked up called and said how sorry he was. He dropped it off while I was not home. When I saw it I was furious because we kept it spotless. They left it outside and it was filthy and well used.I didn’t think too much of the situation until I received a bill. I have called the store and their sister store and left over 10 messages for the owner. He has NEVER called me back to resolve the issue. At first, I called to pay the amount that I promised to pay the tech to come fix my cart despite no work being performed. I thought that was crazy generous.But now....keep sending bills. They won’t be paid. I have no intention of doing business with this company or the sister store and warn others about their business ethics.

Excellent customer service! High recommend

I called to ask a question regarding my golf cart problem and they would not get on the phone with me. Instead they insisted that they just come out and pick it and replace the motor.

Great folks ..

Deron really helped me trouble shoot my problem with my golf cart and helped me save a bunch of money on repairs by doing so! very Helpful

Darren, Larry and the team are awesome! I bought cart in June this year and I couldnt be happier. Excellent service!

You cant go wrong with Grapevine Golf Cars. No one else compares!

If you are looking for something top of the line and completely custom, it doesnt get better than Grapevine Golf Cars. Terry and his team are a pleasure to work with.

Just bought a Club Car. It is excellent and Jamie provided outstanding service by insuring very good timeliness, quality and attention to detail.

The best place to get a new or used golf cart in the metroplex

Now this is customer service with a smile called to have cart picked up for repairs .they came out and repaired my purchased metro cart on the spot .I cant say enough how much I am glad i have changed my service to grapevine golf carts .THANK YOU Grapevine golf carts .

Terry and his team are great to work with and if you are looking for custom, they will get it done.

What great service even after the sale. I love these guys

Friendly staff and a couple of cuties.

Customer service not the best.

We rented a golf cart to help with parking at our daughters backyard wedding. Grapevine Golf Cars delivered our golf cart before the wedding, picked it up after the wedding and it performed flawlessly for our event

Great service

Good selection