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Hills Flat Lumber Co.
380 Railroad Ave, Grass Valley, CA 95945, United States
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Hills Flat Lumber Co.
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Om
Review №1

What a wonderful store. Everything you could ever need. All the employees are very knowledgeable and helpful. The store was very clean and organized. The staff seemed like they really enjoyed working there too. The service was second to none! Every employee from the yard guys to the managers will go out of there way to make sure you get what you need and have a wonderful shopping experience. Definitely would recommend this place to anyone around.

Ti
Review №2

Hills Flat has everything that you need and then some! I went in, looking for materials to build a LEGO table for a local youth group. I brought in the build of materials and the staff was so helpful in guiding me to products that would perform even better than the spec. The table called for sawhorses and they suggested brackets that can be build into sawhorses with 2x4, so we could make the table height just right for the kids (24 height) so they wouldnt have to be on their tippy toes. Not only were they incredibly knowledgeable about the products they carry, but tailored their advice to my specific use case. The cherry on top was that they donated the wood, brackets and paint! After such a tough couple years with the pandemic, it was so nice to be supported by a community business to bring some joy and togetherness for these youngsters! Thank you, Hills Flat!

Ro
Review №3

Really great hardware store to help with most things you would need like grills, project supplies, garden supplies, and anything to help clean up your yard. There’s also a lot of items to add to your yard like paint for a house or side building. Really great view from the hill and really like the mine cart front decoration. Would recommend.

Br
Review №4

Staff is super helpful and will work with you to get you a quote and material delivered. Unfortunately, that is where the good experience ends.Once I had my quote, I was advised prices are volatile right now, and I would need to purchase in 5-7 days to lock in the price. I was told it would be smart to purchase ASAP.I was a month out from the planned start construction date, and between the delivery date and that planned date, quite a few pressure treated boards warped in the same spot they were dropped during delivery.Pressure treated has a tendency to warp given how wet it is. In the past when purchasing from Home Depot, they always took back any warped boards as bad/unusable material.Hills Flat told me to pound sand. Over $1k in material I have to just throw away now.I will likely purchase some things from Hills Flat again, but it is unlikely I will ever purchase lumber from them given this policy. I would of course prefer to support local business over Home Depot, but not if it means eating thousands or having to delay start construction dates to ensure the material is used within a few days of delivery.

De
Review №5

HILLS FLAT is my favorite local hardware store... the service is extraordinary and staff personable. The prices are a bit higher than Home Depot, but the good service and that they are local, makes up for it.

Ed
Review №6

Well stock, helpful, knowledgeable staff. A little more expensive than others but great location for easy in and out

Je
Review №7

The Karens that work here will make you feel like a thief for even looking at the yeti mugs. Then the Karen that was at the checkout was so unfriendly I couldn’t believe that she works in customer service. Train your employees to be nice and stop making them feel like they’re going to steal something.

St
Review №8

A lot of good stuff. High prices though. $250 for 8 pieces of wood. Wow

Da
Review №9

Great place...Everyones friendly and healpful...Well stocked.....

Ca
Review №10

Shop here a lot, have what I need 99.9% of the time. Lumber, hardware, tools, nursery, carhartt, fishing, great place for many things !

An
Review №11

Garden shop was very helpful even though they had to finish watering and it was near closing . Thanks for looking up information online on plants I had never seen before! They go in the ground tomorrow.

Br
Review №12

Friendly and knowledgeable staff. They may not always have what I need but they know where to get it.

No
Review №13

Very friendly and I even get fishing gear there.

Je
Review №14

Hills Flat in a full service lumberyard and home center serving both the professional and do it yourselfer.

Jo
Review №15

Very satisfied with everybody we dealt with and continue to deal with at Hills Flat

Je
Review №16

As always a great store.

To
Review №17

Great local store. has some of everything you need. Very good customer service.

Ch
Review №18

Way more than just lumber. We go here all the time. I’m always impressed with their store. Anything you need and friendly staff. I will continue to go here.

Je
Review №19

We always enjoy coming here. Great products, courteous and helpful staff. Thanks Hills Flat!

Lu
Review №20

Dennis was super helpful when we needed to find wire for the doorbell. Great service.

Ma
Review №21

Always find what I need at Hills Flat. Largest area selection and although in most instances more expensive still competitively priced.These guys have it all; lumber yard, garden section, home appliances and paint. Plus they have all the blowers, mowers, loppers, choppers and whackers you need to keep that home and yard looking tip top!Huge selection of Carhartt gear and a sweet little section of mining gear next to another of fishing tackle and stuffs tops it nicely.The polite staff and easy in and out shopping experience keeps bringing me back. ALWAYS ample parking and never a long line or wait. The check out gals are always happy and helpful and will remember your account in most cases around the 3rd trip in.Thats service!

Ki
Review №22

Well where do I start. I have had an account with these people since the parents owned it over on the corner by the gas station. I bought 3 Simpson strong tie post caps. And today they won’t take them back, if there worried about vivid, I took it into the store set it on the counter with no issue. But sorry no return YOU BOUGHT IT YOU GOT IT. I asked if I could exchange for lumber I needed answer sorry no returns or exchanges. I even had the receipt.BE CAREFUL WHAT YOU BUY FROM HILLS FLAT LUMBER. They have lost another customer

De
Review №23

They have a great variety of tools, lumber, rental equipment and garden supplies but their prices are way higher than any other hardware store in town. Prices for trailer rental were reasonable and it is nice that they give the option of renting hourly.Another thing is that they are normally open later than most other hardware stores... so at times they are the only option if you are in a real urgent need for something. Otherwise I would go elsewhere

R.
Review №24

Good service, a bit pricey, but its far and few between hardware stores so whattaya do?

Ch
Review №25

They had what I needed it was easy to find and the people that work there are very helpful

Wa
Review №26

Very friendly place, you can get just about any part you need, and for someone who loves plants they have a great selection, including succulents and cactus! They have nice pots there too.

Ni
Review №27

Too many employees and customers without masks on to make me or my family feel safe.

Jo
Review №28

Very good nice peopleNice service 👌

Je
Review №29

Employees with out masks coughing into their hands!! Employee with mask hanging off ear coughing into hands!!

Jo
Review №30

Love to shop local in my neighborhood. Plenty of staff to give you the help that you need unlike some of the big stores it seemed like no one works at and I feel they have just as much of a selection so when youre needing something to fix up the house do a little painting little touching up. shop local and go to Grass Valley or Colfax for all your needs. Hills Flat Lumber.

M
Review №31

Less stock than a Home Depot, but I found help quickly that could answer all my questions. A good variety of vinyl tubing was on hand to choose from. Checkout was quick too, despite a full parking lot.

S
Review №32

Very friendly & helpful staff and I love that they allow well-mannered dogs on-leash in the store (Grass Valley location)!

Al
Review №33

I love the contractors desk! They always give me great info and service

Am
Review №34

Terrible service, the employees at the Grass Valley location should be replaced. Considering how much higher their prices are then every other lumbar store you would think that they would make up for that by hiring friendly knowledgeable staff. Not rude people who act like its such an inconvenience if you ask them one simple question. I usually support all local business when possible but I will NEVER go to this store again. Will drive up to Lowes or home Depot, while their prices are better for the same products, they are friendly as well. Hope this place goes under with its greedy owner

Li
Review №35

Went to purchase a refrigerator. Unfortunately, we couldnt find anyone to help us. We were told to come back.

Ci
Review №36

Good customer service in town! My husband a favorite place to hey materials for his small business projects.

Ho
Review №37

Great place to get Channellock. Clean and friendly store wide selection of hardware Supply

Sc
Review №38

I can’t believe the attitude of Hills Flat Lumber rental center. I took two pieces of Stihl equipment in 3 months ago with chainsaw blades as well. No phone call back, just waiting until I finally went in to find out the issues. My sprayer was working fine for an hour and then clogged so I brought it in and am now being told it’s my fault and it will cost more to fix it then to replace it. About $300 new. The second one that has malfunctioned. Hills Flat management could care less. They also charged me almost the full price of my Kombi cultivator attachment that malfunctioned from normal use. I will never buy or have any more of my equipment repaired there and beg for more competition in our small town of Nevada City.

Ed
Review №39

I have been shopping at Hills Flat Lumber for several years. Most recently I worked with Michael Kinzel on an order for the lumber, decking and hardware to build a free standing 12x12 deck. Michael was terrific, very helpful and professional. I appreciated his expertise and tolerance of my questions. I would highly recommend him and Hills Flat for any home improvement projects.

Ni
Review №40

Great selection and helpful employees - I highly recommend.

Gl
Review №41

Nice place, nice restroom. Lot of helpful people. Great selection. I mentioned the restroom because if they take pride in caring for something no one thinks about. They take pride in their business and customers. Wish they had a location in Chico, CA. Its worth the drive to go there.

Ro
Review №42

Too many non masked customers in there for my taste. They need a strict policy on that so people will feel safe and shop there

Be
Review №43

Way to expensive I rather drive to Auburn and go to The Home Depot.

Ji
Review №44

Lady standing behind paint counter didnt even acknowledge my presence had to ask for help help was superior at B&C

Ad
Review №45

I always enjoy my experience here, but I just rented a string trimmer to clear over an acre of high weeds and went through the 3 lengths of line they gave me in about 30 feet. Got about an hour of use out of a 24 hour rental, hoping to somehow remedy that. Tried calling but just missed the store closing. Would love to turn this into a 5 star review... Rob took care of me, extended my rental to cover the lost time. Thanks Rob!

Mi
Review №46

Easy to find what we needed. Short wait even with their COVID protocol. Great selection if stains.

Ti
Review №47

Love the garden department. Great selection of plants and soils, and the people are very helpful.

Ra
Review №48

Everything you need. Family friendly-ness. Knowledgeable advisors.

Ha
Review №49

Covid measures in place, optional for customers and staff. Has everything you need, knowledgeable staff. Dont drive all the way to home depot, you can get it here.

Ri
Review №50

I was able to return merchandise with no hassle. Thanks Hills Flat!

Ga
Review №51

Fantastic place to shopVery helpful and friendly

NO
Review №52

I love this place, the people working are great to deal with always friendly

Le
Review №53

They are always very congenial and helpful. We have shopped there for many many years.

Ha
Review №54

They have what you need .friendly service

Jo
Review №55

I work here so it sounds a bit biased but we are a very great company. We have a very friendly staff thats always willing to go the extra mile to make your visit wonderful. We sell a wide variety of tools and accessories. We have a great paint department that can match and make colors. We are a Carhartt supplier (and may I say definitely worth the investment. Extra thick and durable clothing). We sell scrubs for nurses as well? We have a large selection of lumber and composite decking. Definitely worth coming and taking a look around.

Jo
Review №56

Horrible service, very disorganized and no labeling.

Mi
Review №57

NOT the place for women shopping. Never a pleasant exchange with cashiers.

An
Review №58

Very helpful folks. They managed to find and copy the lock box key other places said couldnt be copied. Thanks!

Jo
Review №59

Hills flat is the go to place for lumber and building supplies. They always seem to have everything you need. Only 4 stars because sometimes their outside yard folks are not as helpful as you would like. Overall a great place to get your project needs.

ma
Review №60

I have shopped and had an account at Hills Flat Lumber for more than 15 years. Tried to get product availability on the phone and was left on hold twice for 7 minutes, back to back. Looks like the local lumber yard is going the way of the warehouse stores and letting their customer service drop.Actually the warehouse store has started a chat line to improve the customer service timeline, and they have moved into Auburn. It looks more cost effective now to make the extra trip to Auburn, since i would be half way there in the same time i was on hold with Hills Flat.

Va
Review №61

They are all so friendly and knowledgeable. They always have everything I need for any project. Soon I will be going through them to remodel my kitchen. Love being able to keep my money local.

Ki
Review №62

Great place friendly employees

Bo
Review №63

Best service and always competitively priced. Super helpful with all questions. Hills Flat is our primary choice--way ahead of the others including the nearby big chains! Thanks to all you guys and ladies!

Ca
Review №64

Very helpful.

Ka
Review №65

Hills Flat in Grass Valley CA 95945 IS the Bomb Diggetty!! They have everything, including a deli for those on the go. They have a contractors desk, tool rentals &repairs, the staff is consistently wonderful, helpful and knowledgeable. This family owned local Hardware store caters to us locals to the extent of even carrying Hobie Cats for us River Rats and lake fanatics. No other store holds a candle to Hills Flat Lumber. They have another store in Colfa, CA also, right off Hwy 80 at Hwy 174. Both locations are convenient and great. Try it, youll love it!!

Ji
Review №66

Always have a great experience helpful friendly staff

To
Review №67

I try and support my local businesses even though their prices are a bit high. I have spent at least $20,000 dollars there and like the folks that work there. Recently I purchased 3 Timber Tech deck items for a total of over $600. No display in store as it was being rebuilt (even though they are the only local Timber Tech supplier) so had to order the items. I decided to change the color after I received the items and they charged me a 30% restocking fee (about $180). I complained and they reduced it to 25% (big deal). I am no longer a loyal customer. I have since ordered some items online at better prices and now stop at Home Depot in Auburn on occasion. I hope the $150 restocking fee was worth loosing thousands of dollars in sales.

Te
Review №68

Very cool and helpful staff. I love the non corporate feel of an independent retailer.

Ni
Review №69

Best place to grab a good quality lunch on a budget! Sandwiches are under $6! Friendly staff too!

An
Review №70

Super cool place. They have everything including a deli that does great breakfast burritos and does lunch. Friendly staff. Highly recommended.

Ed
Review №71

Great store, they have everything and the people are very nice and helpful. They also do a lot to support local youth programs so I always feel good about shopping here.

Mi
Review №72

Way to expensive!

Vi
Review №73

Nice selection, helpful staff.

Er
Review №74

I normally dislike shopping in Hills Flat due to their exorbitant prices. However today was the last straw. I went in to get a duplicate key for a 2002 Ford Explorer. They quoted me $125 for the key because it has a transponder chip. When I went online I discovered you can buy 2 blank transponder keys for $15 and have them cut for $2. The newest most expensive blank available at BnC is 50% less than what HF charges. Its horrid business practice relying on local citizens to be unable to shop elsewhere or too ignorant or trusting to fact check them, or just in too much of a hurry. There isnt enough competition in this area to keep HF honest. Disappointed and not shopping there ever again. Ill order online, go to Home depot in Auburn, or go to Ace BnC. No amount of friendly face justifies over $100 profit on a single item.

Br
Review №75

Satisfied customers here. Matt and Adam were friendly and professional. Thank you!

St
Review №76

Wonderful lumber yard and hardware store, tools, paints, patio stuff, electrical, plumbing, windows, decking, etc. If they dont have it in stock, they will order it. Been shopping at Hills Flat for 20 years. Knowledgeable staff. Family owned.

Ro
Review №77

The remodel is looking great. I like the new tools section.

Ra
Review №78

Great selection with knowledgeable and friendly people

Be
Review №79

I called early to ask about a security screen door left a message and never heard back. So I drove in and asked. They didnt have any but I could order one. When I asked to see the options he showed me them. I found the one I wanted asked how much it would be but he couldnt give me a price because it wasnt in stock. So I just left. Very disappointed.

R.
Review №80

Good service, high prices... Overall a good quality place

Ky
Review №81

A great selection of everything you need for the home along with extremely nice and knowledgeable employees.

Re
Review №82

Found what I was looking for and there werent .any left.

Da
Review №83

Got the Redwood I needed here for deck rails. Also got vintage Vw keys made for MT 71 VW bus. Great people friendly and helpful!

Ba
Review №84

Best Hardware store on the west slope Sierra, incredible customer service and a friendly environment.

Je
Review №85

I come here especially for the nursery, since they carry a nice selection of high quality quart and smaller perennials.

Pa
Review №86

A lot of hardware and other merchandise available when the other hardware store in town is out of what Im looking for. Today I found a shop light for the same price I found it on the Internet. Helpful staff.

Wi
Review №87

I love shopping at a local business that has helpful friendly employees and everything that I could possibly need!

Jo
Review №88

Great selection, friendly and helpful staff, clean and well kept.

Ri
Review №89

Great selection, friendly helpful staff, prices are reasonable.

Ma
Review №90

I love the support I get when I go into Hills Flat Lumber. No matter what project I’m working on, the helpful staff at HFL always has a solution. The great thing is they help me think through the project to make sure I get all that I need the first time so I don’t have to keep running back and forth.

Lo
Review №91

Very helpful and friendly staff

X.
Review №92

They usually have everything you need and more. Great place to go if you know what you are looking for and where to find it. Staff not very helpful, I was lost in the plumbing section for a few minutes and a staff member actually said excuse me I need to get through. as if I was in her way... very rude.

Ro
Review №93

The guys in the lumber yard went out of their way to help us find the best boards for our project.

Da
Review №94

I was so pleasantly surprised by the phenomenal selection of items and the amazing staff. I would put this up against Home Depot or Lowes any day.

La
Review №95

Staff helpful $s outrageous!!!! I only use them if I cant get to town. they have a little bit of everything though

Lo
Review №96

What a great store and nursery! The staff was very friendly and informative.

Pa
Review №97

Super helpful!!!!!!!!! Very nice employees, excellent service!!!!!!! Will definitely return there again!!!!!!

Al
Review №98

Good work people / got things need

Da
Review №99

Great customer service. They have helped me on multiple occasions with knowledgeable solutions.

Li
Review №100

Really more attentive than other hardware stores around here. Love um!

Information
100 Photos
100 Comments
4.3 Rating
  • Address:380 Railroad Ave, Grass Valley, CA 95945, United States
  • Site:https://hillsflatlumber.com/
  • Phone:+1 530-273-6171
Categories
  • Appliance store
  • Hardware store
  • Garden center
  • Home improvement store
  • Lawn mower store
  • Paint store
  • Saw sharpening service
  • Tool rental service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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