I loved working with Lulu she was so kind and a pleasure to work with overall. After having a very bitter and unpleasant experience with another employee there, Lulu helped change my opinion about the store. I will always go back to Lulu in the future. Ask for Lulu if you want the best customer service!!!

Very bad attitude with the stupid security guy for the store. Terrible experience with fendi

I cannot seriously believe the lack of customer service in this store. I brought in my Fendi Belt since it broke and 2 weeks later i get a call that they no longer have the part to fix it! So, what’s the answer? Should i throw the belt out? I don’t think it is more than 2 years old. This is outrageous that this is acceptable and even more troubling is how little it seemed to have meant to the woman working there. I will NEVER buy a Fendi item again! They should be ashamed.

Staff not eager to assist in my purchase. I guess I did not look rich enough. I decided to purchase online at Neiman Marcus.

Good store