I came in the store with my son and there was a woman with no teeth and she had the audacity to yell at my son with her filthy mouth because he dropped his spoon. Than while we were eating our ice cream she went outside and smoked a cigarette and made what looks like a transaction of some sort right infront of the stores window. I wish i could give this establishment 0 stars just for the poor customer service I experienced from her but the other employee that was there was very sweet they need more employees like her i think her name was Mary.

Thomas Monforte left a bad review because had a bad experience. understood. it is weak to boycott a business over an employee.

I got charged 20 extra for a medium sheet cake. They employee demanded I pay cash. When I asked him about it he said this is a privately own carvel and the prices are different. Either he is lying or the place is a rip off. Don’t go there. Save your self some money and to get a cake at the super market.

The best vanilla milk shakes in town!

I wish I could give them a zero. 2 consecutive times they got the online order wrong and we had to run to another store to get the correct order . If you need a custom order avoid them at all costs.

Went here last night for my first time and was greeted by a very rude worker. She was outside smoking with the stores door locked and stated that there was no soft serve ice cream because there was no water. Never going here again.

Charged higher price than listed on menu. When questioned person she said the register comes up higher.Never will go there again!

I had a really bad experience at this location! I recently purchased a birthday cake for my daughter from there ... itCost $64!! And that’s a lot of money. I feel that if you are spending so much you expect the cake to come out to ur needs!Well, we cut the cake and the crunch that supposed to be in the middle layer was almost nothing! A very very thin layerI called the store to complain numerous times and the owner chose to ignore me. Finally after about 3-4 days the owner left a message for me that next time I come in I will receive a $5 discountThat’s really outrageous and terrible customer service.I don’t recommend this location to anyone

Got there well before closing time, around 9pm, the open sign was lit up. The sign also said closes at 10pm. The person inside locked the door and said its closed. I had to go to another carvel store half hour away that also closes at 10 and they were open. With so many one star, I hope something gets fixed.

Nice small place to grab some tasty ice cream.

Charged me twice for one topping on ice cream cups. They first play dumb. They admitted it later that they have ripped many customers off that way. The molds are not the standard carvel molds for the cakes. They used a cheap Chinese knockoff mini mold that was shaped differently than the snowman mold. I noticed that they do this for all holiday cakes. The employees like telling people off and wont give names. I have seen this numerous times. Report my pictures to carvel.

I got great ice cream.The people there are nice.

There’s a real piece of garbage lady who works behind the counter. She was barking at my mom like a dog when she went to order my birthday cake and she was barking when she picked it up. Someone needs to kick her smelly ass.

Customer service could be better...the guy behind the counter needs to smile

Refused to accept coupon because it is not printed. Really?!

Very good store.new owner.

They hung up on me while trying to order a cake...

Everyone loves Ice cream!

Excellent

Not a fan of Carvel