When making as big of a purchase as a $700 phone, its nice to have professionals to answer questions about the device before the purchase. Unfortunately, it was pretty clear that the sales representative was not properly trained on the Google Pixel 6. I understand that this is a newly released device, but when I asked what the differences were between the five and the six, she went on Google to compare them. Them. I could have done that myself. Im not blaming the individual representative but more so Verizon for inadequately training their employees to meet customer needs. I did make the purchase because I had already done my own research, but I was surprised that I knew more about this device then the sales rep did. On top of that Verizons prices for accessories are absolutely outrageous. $50 for a piece of plastic cover just because its labeled as an OtterBox with no front protection was $50! I found a much better case on Amazon for $20 that even came with an extra built-in screen protector. Verizon needs to get with the program and stop overcharging customers that are trying to protect the devices that theyre purchasing.

The manager attended to my concern and showed that he was truly concerned about the issue I was facing, he treated me at a professional yet personal level

I despise any establishment that takes advantage of their partons. Customer service sucks, try to get someone to dispute their b.s. charges. Then they send you to the same s#it place that told you to call 1-800#. I would prefer to give negative stars but wont let me.

No Google Pixel 6 is in stock terrible

Had a little trouble charging my phone and took it in. They helped me right away with an appointment to the repair shop. I took it there and it was fixed very quickly. Very happy.

This location is clean, the staff is nice, and they’re usually well stocked.

Sam was extremely helpful. Although in the long run she didnt have what we needed. She made sure we knew how to get it. She also was very helpful with some billing ideas. Im very glad we stopped at this store and had Sam helping.

Once we saw a representative, service was good; but it took too long for a Verizon rep to address our issue.

Went into purchase a new phone, because my current phone started acting up. Mark reminded me of my total mobile protection warranty so I was able to replace my existing phone and get a brand new one no charge out the door. Again the sales associate Mark was very very helpful.

This is the only location I go to, knowledgeable and friendly

Locked the doors early kinda rude if you open till 8 doors shouldnt be locked till 8

We went there at 12:30 to see our options and after 20 mins no one even asked if they could help us and when we asked for help she said oh I thought you were being helped....and headed in back again...what the heck, we left and headed to Henrietta instead. Will not go back anytime soon!

They were able to fix my phone issue.

Came in during the last 30 minutes before close with some questions and I got nothing but pleasant personable help. Cheers!

Verizons Customer Service Representative Was Able To Resolve A Problem Very Quickly, While The Automated Systems Were Nothing But A lengthy HASSLE !I Wish I Had This Representatives Name So I Could Personally Thank Him !😎👌👊

My salesperson was very helpful and courteous. Edwin did a great job.

Great experience, in and out quickly and they walked me through a warranty claim in minutes.

The (phone) service is so inconsistent for more than a few months. The funny thing is your Bill doesnt change. Seems to continue to go up. They could at least send you updates about the phone service. Its not a secret they are messing with throttling and changing over to 5G. Just wish I didnt feel taken advantage of. Thanks Verizon

Like because he didnt have on the floor I was looking for I was bothering him. Bye

Visited the store yesterday wanting to look for a new phone and found out I wasnt allowed in the store. A lady came out and explained why and then answered all my questions. Her name was Amarah and she is the first Verizon employee Ive talked to in a long time that knew what was really going on. She answered all of my questions and explained how to order the phone I wanted. The 5 star is for her as I didnt go in the store.

Mark was very helpful and got the problem fixed right away.Thank you!

Friendly & professional staff.

West ridge rd location, typical monopoly style run business. Larry the gentleman who assisted me was to good for that job. Excellent service, while juggling the door! Well done Larry. You deserve a raise.

A++ service here ALWAYS! Thank u for always being so knowledgeable, helpful and clearly these are people who enjoy their job.

Its just OK. You can go everyday and get a different story about the same problem.

Was good

No Help what so ever.

Fast service. Friendly, helpful staff

We worked with Mass Notarpasquale. He is so awesome very patient and details, even when there were a few customers waiting to be served. He did not rush things done so he can take the next customer. It was all about customer satisfaction and do things right the first time. Great job Mass!

We were thrilled with this visit. We wanted to get a phone for our daughter for her birthday but thought it would be too expensive. They gave us all of our options and one of them was perfect. My daughter will be happy (screaming with joy)and my wife will be happy (shes getting a new phone). All of that makes me happy. Awesome friendly staff. Definitely recommend this Verizon location!

Its Verizon, we are on with my father-in-laws plan so we can all save some money on our bills. The staff have always been friendly and helpful when we have come in. I really like the fact that they will put your screen protector on for you there, if you buy it from them. Some of the kther providers wont or they will charge you to do it. I can usually talk them into throwing something in for free when we get new phones.I do hate that they are on top of you as soon as you hit the door. Sometimes I just want to look around and not be hawked. I can understand from their point of view since they are commission based pay. But would you rather be working with someone that is going to buy or someone you know is just looking?Overall, I like the store. Friendly staff and usually quick service depending on what you are doing.I hope my review helped you! If you liked my review please click the Like button for me. Thank you, I appreciate it!

Pretty decent inside. The staff helped me when I was picking up my new iPhone. Apparently it’s a corporate owned store. Better than the one in Greece mall down the road from it

All is well here...clean safe and friendly

I was just in this store today and received excellent service from Ray Mayolic. This store has become my favorite over the last few years. They provide excellent service and support and really do care about their customers. There is usually very little wait time and they consistently give us multiple options. They always help us minimize our costs.

This place shows little to no customer empathy at all I have waited 2 hours and a half to get a tablet and a phone I dealt with telesales the tablet was available by the time I went to the bank they took the tablet off their inventory so I couldnt buy it to tell sales and now were buying the tablet directly to them and thank God to tell sales we managed to get the case for the tablet and the phone this has been the worst customer service that you will ever undergo at this location they got into an upscale War with telesales versus dumb and we were caught in the middle I advise anyone anyone who feels like dealing with Verizon do not go to the Greece store on West Ridge Road you come out better if you do telesales over the phone they will go more out for the customer then the branch themselves as weve been waiting here no one has come out to ask let us know whats going on offer us water to drink how to go to the hotel to use the bathroom its the worst customer service ever

Best Verizon experience yet. Look up Sarah when you go there, she helped us with a lot and looked into better discounts for our plan. I will definitely be going to this store From now on.

Modern store with touch of class. Had a very positive experience working with sales representative John who handled all of my questions seamlessly and with considerable patience. There was plenty of parking on site and was very easy to locate the store. Lots of seating available and a wide variety of gadgetry to peruse.

I will be moving to another carrier after being with Verizon for 17 years for one primary reason. I called asking if they would price match a competitors offer......which they declined which is their prerogative. That inquiry resulted in Verizon adding a expensive feature to my account without my permission which inflated my auto-pay bill by 50%. After spending 4 hours on the phone and chat sessions, they agreed to fix it but offered no other compensation for my time and troubles, or a real explanation other than their system. The net is Verizon is NOT trust-worthy and I dont do business with companies that make no effort to appease customers and earn their trust

Im returning the buy one get one free Galaxy S10s, since I made it quite clear I only wanted one line for a friend and after putting in 126 bucks for my share of the activation fee I get hit with a $480 dollar phone bill. Ironically that free phone that Ill never use since I already have my own line will cost me $129, since Im allowed a 15 day grace period Ill be seeing you guys Monday to return everything and go back to my normal $74 bucks a month for just my bill

Eric and Chris were amazing! They were extremely helpful and explained all of the details we needed to know when purchasing a new phone. Will definitely be going back to them.

Very good service. They give us a lot of help with our lost phone. We were able to get a new phone and on our way.

Been a long time customer of Verizon. Love that I can go anywhere and have great cell service, this the two star. I do not appreciate how a long term customer does not get something for being one. I feel like Im stuck.

Verizon stores are always iffy bc most work on commission so they always try to push items on you. The visit I had though the member actually tried to help me find the best price for once and we found best buy will actually have the phone Im looking for, for cheaper and I would get a better trade in deal. So hats off to that member at Verizon for actually putting the customer first for once.

Had to keep coming back because my phone kept zooming in and lock. Rep didn’t have a clue. I was in Las Vegas and it did it again. Had to find a Verizon store, who just offered me a new phone. Finally found an Apple store. It was a simple fix and had yo close a setting that was on. If you sell Apple products, I’m thinking you should know how they work.

Best service Ive ever gotten. Verizon is always on point with their products. Workers are very polite too.

The staff at this location is always helpful and greets you quickly. They always have what I am looking for in stock. I would recommend this location to any Verizon customer. The only reason I give it 4 stars instead 5 is the location.

Always go to a real Verizon when you can, it makes a big difference! The service here is great and the staff are helpful and knowledgeable. I avoid all the authorized retail stores, theyre no help if youre having an issue, theyll just tell you that you need a new phone.

If I could give less than 1 star I would. Absolutely HORRIBLE!!!!

We went in to purchase new phones today - our experience was incredible! Although it was time consuming, we were treated as if we were the only customers in the store. We got what we need all with the help of Dan. He was a pleasure to work with an extremely helpful. All of the emoloyees were very friendly and helpful but he knew a lot of pointers and tips!We left the store happy with our purchases and even more thrilled with the wonderful customer service and the time taken to help us with our questions.

Savannah was a huge help today! Made getting a new phone easy and fixed my voicemail issues that have been problematic for a while! Wonderful experience overall today

Not happy with svc from the girl that helped to transfer everything my wifes brand new phone. The guys were A LOTIR HELPFUL AND THOUOUGH😭😭😭

The only phone company I trust. I drive long distances and depend on my phone to get me there.So I had an issue with my phone. I go there and right away a representative who is helping someone else tells me to sign in and someone will help me within 15 minutes. So quietly I follow his instructions. Another older gentleman walks in 5 minutes later. Someone jumps to him and hes out the door before they even acknowledge me. He didnt have to sign in or anything. I wait patiently. Then when I confront them they dont apologize or anything. They say what he was there for was different so he didnt have you wait. Now Im feeling disrespected. I go off on them without swearing yet letting them know their policy or way of doing business is very disrespectful. Please go to any other store but this one

Can do so much better. One person helped me good

I go into the store to swap out my AirPods because the left one keeps dropping off...I’ve re-enrolled them multiple times and I purchased them in May of this year. I proceeded to tell the employee all this information and provided the receipt..his response was to grab the left AirPod and put it in his ear as he waited for it to drop off...I asked what he was doing and he said (after talking to his manager multiple times) that he had to recreate the issue! I said essentially you’re calling me a liar and he said no that’s not true... I said what if it takes an hour? He said well then we wait an hour! I said I don’t see that happening and I took my pods and left. I will never go back to a store that questions my ethics! The pods were in great shape and not scratched at all..also I have never had to return anything to that store or any Verizon so I’m not a chronic returner. I won’t be going to that store anytime soon!

Im on a lower step of the technology ladder but the employee ( Eric ) that helped me with my new phone made it so easily understandable. Exceptional customer care!

Emoine was very helpful and informative. Very friendly and professional. Appreciated all her help.

Zach was awesome! Knowledgeable and professional. Give him a raise!!!

Verizon Verizon, TSK TSK, SHAME ON YOU! Once upon a time I worked for Verizon at the Call Center. At that time if you got 3 bad surveys, your time with Verizon would come to an end... It doesnt seem that the same rules apply in their stores. Talk about being treated as an inconvenience and a number. I get it, its the Holiday Season and you want to be able to make the most amount of money as possible. The thing is, if you spend the right amount of time finding out what the wants and needs of the customer are, you might make even more money on one person, than you would by turning and burning a few customers. This would probably also lead to less returns and more satisfied customers?? I dont know, just a thought?Service with a smile doesnt apply here at all. My suggestion to that would be, if you arent happy with your job, dont work there. This is just the basics. Just a shame too because they have the know how, but the customer service is just LACKING!I feel like their are a lot of hidden sales involved too because how about when you hear another sales associate at another desk say we just did this for you so thats all set. Then a few minutes later you ask your associate to do the same for you and they say oh we cant do that because of this this and that. It just doesnt seem like they have the customers best interest in mind.In a nut shell, my experience with Verizon lately has not been 110%. Not even 75%, and why wouldnt anyone or company want to strive for 110% The worst part of my experience was being cut off mid sentence by an associate basically telling me to GTFO! Yes, when you get cut off mid sentence after them not even trying to keep your business in house andthem saying SEEYA! You might as well be told to GTFO! Really nice, being that I have been with Verizon over 20 years. It really makes me want to continue to do business there and tell people to go in and do the same.Dont go to this location, unless you have your cash in your hand out in the open for them to see, then they might treat you like a human rather than a number.

The worst attitudes ever I just asked if they sold a fast charger for the note 10+ for the vehicle and she explained is the most unprofessional attitude no we dont cell chargers for vehicles. Wake up verizon people charge phones in vehicles you know

West ridge rd. Greece, handicapped parking, the best. Met at the door by 4 attendants. Escorted me and my Walker to a seat. Where Cris fixed my phone (overloaded with apps) applied military discount to my account. All is well. Thanx to Cris.

Zach, Victoria, & Gerald all provide excellent customer service!!!

Awesome support, advice and definitely on top of their game! Randy is the best, and not only because we share the same name, either! Hes my go-to for everything!!!

Don’t think the lady I spoke with was very interested in helping me because I wasn’t there to spend $1000 for a new phone contract. She walked away when I was asking a question, I wouldn’t have bought a tourniquet from her if I was bleeding to death.

I Never go into a store but this past month stopped in on 2 occasions. Both times they were extremely helpful and got you in and out!

Ordered a phone online for in store pickup. Was able to go in and had my new phone in less than 10 minutes. Everyone was very friendly and helpful.

Verizon has yet to meet this customers approval, there false advertising of being number one is far from the truth. Simply put they make me sick to my stomach and leave me with a bad taste in my mouth. Buyer beware with this company...they will take your hard earned cash and leave you in the dark! You have been warned...

Amarah was so very helpful! She gave my husband & I a lot of info on the promotions going on. We would recommend anyone upgrading their phones to see Amarah!

Great service! Knowledgable staff! This is the only place I would come to for my Verizon needs!

Very polite staff who always help me get the information I need to get my phone fixed or taken care of. I dont normally experience a long wait. The longest Ive had was five to ten minutes.

The woman that dealt with us, she didnt seem interested in actually helping us, but to brush us off onto technical support.

Everytime I come to this store they are rushing to get you out if it is not taking you money. At the end of the day when you call the 800 number you find out they have given you the wrong information and you have wasted your time even driving to the store. If you need help with a return or something dont waste your time just call.

Slow.. Very Slow... But much better than the WEBSTER Store .Just plain RUDE and Unwilling to Help in Webster.. They need to do a good house cleaning and hire some people who care...

Its awesome and it got to lower the price!

Greeted immediately at the door. Very professional staff who helped me select a new phone and also let me know about an employee discount from my employer which I was unaware of! I usually dread going in for an upgrade, but this experience changed my mind going forward.

Helpful staff, Quick Service, but out of the accessory I needed. They were able to order what I needed, bill it to my account and ship it to my home, so that is redeeming but for a Verizon store, they only seem to have what had just come out and not supplies for existing units.

My daughter in law was told to go to that branch for help which was s jokeShe was told to call customer service two different numbers by 3 different stores what with that.Another physical abled man just wanted to get a bettery and was told very shortly we dont do that go elsewhere. This is why I switched to consumer Cellular. Your service is terrible

Can’t even answer the phone lol

Workers are great and I love that place and use the machine to pay my bills

My boyfriend and I went in to see about getting a new phone. We were deciding between a galaxy s10 and an iphone XSMax. Amarah met us over near the phones and did not explain any differences between the phones other than the processing system. She explained how the trade in process worked and we explained how we wanted to keep the old phone. We asked about the price differences and how much it would be per month including the trade in. Which we had already explained we didnt want. She tried to sell us an apple watch after telling her we werent interested she continued to try and sell it to us more. Then she switched up her pitch and tried to sell us airpods which we told her we didnt want. She went back to grab the new iphone and came back with the airpods as well. She grabbed one of the two wireless chargers and didnt give us an option.

I couldnt answer my phone and always had to call back the person who called me. After problem solved by Amayah ( great employees by the way). She ordered a new phone for me. So cool. Am very happy with customer service esp Amayah.

They was very helpful and polite to me

Great customer service our guy zach was super chill and friendly as well as knowledgeable

Experience was horrible

Very attentive to your needs, friendly and helpful.

Short wait and knowledgeable staff. Nice location

Terrible verizon store. Wouldnt let my kids use the restroom and wouldnt fix my wifes phone because we just moved here and still have the temporary ids.

Mark was awesome! Thank you so much!

Customer service representatives were okay, but I couldnt get over the prices even for the accessories for telephones were very pricey. You could find better selection and a better deal online if youre looking for accessories.

Great customer service, not too pushy when trying to buy items answered all our questions

Long wait to be serviced for simple problem. After long wait, They did not have the part that I needed.

Tiffany was amazing, activated my new phone in a jiffy, took my stress level from a 10 down to 2. Thank you. Verizon should give her a raise. :)

Greeted me quickly and solved the issue

0 you guys are awesome keep it up my son lost his old phone finally had to come in for new and I said you know low money we dont have a lot me and Gil Christ he he bought big he got the form mg the way you wanted it already went over my God heals me $99 his dad his dad made a deal with me for $50 Im like I dont think so I got the bill believe me its all highlighted and ready to show you youre already went over here for megagrams money buddy hes a great kid thank you guys youre awesome I love you Ill see you next year when I get my new phone I need an ear plug hole we need to work on that okay TeresaMoorenoise more see you next year when my husband gets his bonus and we get our new phones Ive been with you for over 24 years I hope that means something I moved at 1050 Peck Road Hilton New York 14468 love you I love you you got a great store on that Fetzner Road dont change it and got good people there to finally had a guy tell me the wrong Bill use $190 off I guess he couldnt do math hes out of there thank God that was at the brockport office I took care of my mother-in-law for two and a half years she survived a brain aneurysm God bless her soul took her and four times for pneumonia and you know the fourth time Im like I want test I want a full body scan this must await only 70 lb she died two years ago at the end of 2016 I told her she voted which we all wanted Trump hes in bless your heart you guys are great keep up the good work I love the girl my son had it was awesome but he spent too much money and the bill was high too I love you Ill see you next year Happy Thanksgiving merry Christmas and all that Im not about the political s***anymore see you keep cool or should I say keep warm I need to keep cool

I worked with a young lady by the name of Emane, at the Greece store on West Ridge Rd and Latona. She was extremely pleasant, and extremely helpful, as was her Supervisor, Oleh. Great service! Thank you!

Quick easy service, I was in and out in 20 min when I got my new phone

Amarrah was amazing and SO helpful!! Never leaving Verizon, and when I need help or it’s time to upgrade, I’ll only be using this store!

Excellent service. Like most Verizon stores, high prices.

Always packed with customers, have to sign in just to look around. Salespeople try to be helpful but arent properly trained

Awful. Better customer service for insurance aims is badly needed.

Great service, they wont let you leave till youre 100% happy