It was a very pleasant experience from the start. They answered all of my questions, They were just very nice. They kept me informed as to what was going on. Even the gentleman that drove me home was very nice. They vacuumed my car out and washed it. That was a nice surprise. Thank you all for making my experience such a great one.

The V.I.P. program and procedure is new to us. But after our first experience we know what to do and that is to inform the Service Dept. that we are V.I.P. and not have them rely on seeing the V.I.P. tag on our key chain. It was after the bill was prepared that we told them we were V.I.P. They quickly and without hesitation revised the invoice.The service was really good and with our help it will be flawless next time.

We are use to experienced, and caring and taking the time salesman. We were a little disappointed in this experience. In the past 3 years I think we have bought 4 vehicles. This one was done fast, but not with the experience and time we had become use to.

Was concerned that I bought my Tahoe from Bergstrom Chevrolet in Neenah however my first service was taken care of free here at your Green Bay location and the online booking worked perfectly. Hopefully I am able to continue to have my regular service performed here due to the convenience of the location.

We had the best experience ever at Bergstrom Buick. The place was immaculate and everyone was so friendly and accommodating. Our Sales Advisor was Kevin Rondou, he was the best. Knew everything we asked about the car we were looking at. He couldnt have been more helpful. He went above and beyond helping us learn all about the vehicle. Best experience weve had purchasing a car yet. Then we had Jake Kumpula tell us about all the features we had on our new car. There was alot of features we were unfamiliar with. Jake taught us how to use them all. With him and Kevin helping us learn about our new car was made so easy and efficient. Thank you for helping us become part of the Buick family.

Steve helped us find the perfect used car! Great service and follow up, taking care of one issue we had after the sale. Will return here first the next time we are looking for a car.

I had a very good experience purchasing a new truck at Bergstrom and John was a very friendly and knowledgeable salesman. THANKS!!!

Emily was a Godsend! My truck broke down on I-43 and On-Star connected me with Emily in parts and service. She calmed me down and gave me the number for a different tow company that would be able to come quicker. He was very pleasant and got me to Bergstroms without worry. Emily kept me informed all the way as to the progress on the vehicle. She even gave me a ride to my hotel. Kudos to everyone there for their help.

Steve was very helpful with the purchase of my new vehicle. He went above & beyond to help make sure I was satisfied with my purchase!

I scheduled the appointment to address a recall for my vehicle. I specifically scheduled it weeks in advance so that the parts could be ordered and put that in the notes to the service personnel. Now after having to take time off of work to bring the vehicle in, I get to do it again in a few weeks when the parts covered under the recall come. This was the whole reason for the appointment in the first place. If the parts were not going to be there, a quick call stating that it would need to be rescheduled for a date after the parts arrived, would have been excellent. Not impressed at all, hopefully they can get everything done the next time I have it in for service. Very disappointed.

My car was in yesterday, 7.26.21, for new tires and brakes all the way around, plus a couple other minor things. I am a hospice nurse who basically works out of my car with a very busy schedule, so my husband brought my car in for me. After the work was done he basically drove it home and parked it in the garage. Today, on my way to see my first patient, it started making a horrible clunking noise in the front end. After my visit, I called Bergstrom and they had an opening at 1:45. It was great that they could get me in, however, I then had to reschedule the rest of my patients to other days this week and use PTO for the rest of the day. So the rest of my week is packed full and I am out 4 hours of vacation time. What they found was that the caliper bolts had not been tightened and fell off. I am not sure how the brand new rotor that was put on yesterday managed not to get damaged considering I drove approximately 80 miles like that, but I was told there was no other mechanical damage. I do want to say that everyone I spoke to regarding this was very helpful and accommodating. However, my confidence in Bergstrom of Green Bay has been shaken and I dont know that I would be comfortable returning for service in the future.

It was a great experience to trust that I was being handled like the loyal customer I am( 3 Bergstrom vehicles in my driveway). The issue was identified and resolved along with the oil change I had scheduled. My advisor applied a discount to keep the cost affordable and my vehicle was delivered to my workplace in East De Pere upon completion. Dealer maintenance is supposed to feel this way. thank you

Nice clean bathrooms. Great coffee.

Brought my 2017 ram 2500 laramie sport diesel crew pick-up truck here for body work after I smoked a deer, causing significant damage. Im always hesitant about letting someone else work on my stuff but bodywork is not my forte... Brad (manager) and Andrew (service advisor) answered all my questions and took care of dealing with my insurance company (Allstate is a pain in the @$$ to work with) making the truck look fantastic again. Bergstrom ended up replacing the entire drivers side bed panel, front and rear fender flares, front fender, pulled some dents front the door that were hard to find due to my white paint and also replaced my front grill with one of my choosing, then painted my entire front end, and drivers side of my truck. When I got the truck back I did notice some minor details that I felt like I was being maybe a little too picky about and felt a bit shy to bring it to their attention. I did so anyway and Andrew put my concerns at ease and took care of it. There a still a couple of things still left to do to make me feel complete about the entire situation but Im confident it will be taken care of! Im giving 4 stars for now. Ill update this with more detail after its all finished and maybe Ill make it 5 stars if all is well otherwise it could also go down hill.

Hassle free, great experience, and a fair price! Stephen Carlson was excellent to work with and not pushy. Highly recommend

I just purchased a used GMC Acadia and would like to thank Steve C. for his efforts in getting the car prepped and ready in a timely manner. He made it a great used-car buying experience.

I had a painless experience with Steve as my sales consultant. I would recommend Bergstroms and Steve to anyone I know who is in the market for a car!

Tucker Miller in the parts department was very helpful.He answered all my questions to help me make the right decision on what parts to to help enhance My Truck.Katie Baars is a wealth of knowledge she had educated answers to all my questions on Aftermarket exhaust and lift kits for my 2021 GMCThe receptionist who checked my wife and I in was very polite and pleasant.They are all assets to your company!

Steve Carlson went above and beyond in finding the exact vehicle I wanted. He was able to secure a dealer trade so I could purchase my Envision. Paperwork was a breeze. And the technology review done by Jenner was super helpful. No complaints and wonderful service.

Steve Carlson was great! A smooth process from start to finish for my wife and I. Both of us love our new Acadia Denalis. Well done Steve!

Steve Carlson was great to work with. Knew exactly the right vehicle that we were looking for and did a wonderful job going over all the features and explaining the process.

Friendly,helpful, good listeners. I had a great experience purchasing a new GMC Terrain, worked with Jordan. AJ. I highly recommend these guys and Bergstrom

Ann Emmel as a service writer is as good as it gets as was the technician. The technician was excellent and together they went over in detail issues or potential issues. They could have sold me something that I did not need; instead they pointed out to me that I did not need tires that I had ordered for my 2019 corvette

If you’re looking for a vehicle, go see Stephen Carlson at Bergstrom, Green Bay! He made the whole process of buying our truck a breeze! Not only did he find the perfect truck for our family, but he was honest and knowledgeable with any questions or concerns we had, and went above and beyond to make the whole process smooth and enjoyable. Thank you Steve!

Just wanted to say how Nicole was so helpful and nice, such a beautiful gem to speak to, this dealership is probably the best one I’ve gone to, highly recommend! Definitely Going back with my husband to show him the car I want! Thank you so much.

Chad, our sales rep was very dedicated to ensuring we had the requested vehicle at the most realistic pricing. The majority of the sales was done online and he had our selected vehicle waiting for us upon our first visit to the dealership. We were able to drive it home that day after signing the prepared paperwork. Seamless purchase with no unforseen issues.

Very qualified service rep, understood my concerns and answered all my questions. Morgan worked with the service personnel to complete all maintenance and recalls in a timely manner. When the service work was complete she reviewed the paper work explaining all the details and made any necessary adjustments to the bill. I was completely satisfied with the outcome and teamwork of the whole organization.

Sold them my car today and I am impressed! Their staff is professional and place is super clean. They offered me more than any place has for my car. Walked out with check in hand, Lady upfront helped me was soon as I walked in. Thank you guys for making my day!

We highly recommend STEVE CARLSON at Bergstrom Buick GMC of Green Bay! We had a GREAT experience with Steve from the time we pulled into the parking lot at Bergstrom, to the time we left the dealership after purchasing our Toyota Highlander!We were greeted by Steves smile and a handshake. We so appreciated that acknowledgement before we even entered the dealership! Not all Sales Associates are created equal!We went to Steves office and there he took the time and patience, to explain and answer our questions about the new process of purchasing a vehicle at Bergstroms. We found Steve to be very personable, professional and easy to talk with, which made the process of buying, more relaxed and less stress! Who doesnt like -less stress!We also ordered a trailer hitch to be installed, so that meant leaving the Highlander at Bergstroms. A couple of days later, Steve gave us a call to say the Highlander was ready to go and they would be delivering it to our home! Great customer service!The Highlander pulled into our driveway, and Steve got out! He doesnt usually make deliveries, but we were sure happy to see him again!So if you want to have a great buying experience go to--Bergstrom Buick GMC of Green Bay. Be sure to ask for STEVE CARLSON! If we could give 10 stars on our experience, we would!Dirck & LyndaAppleton

Huge disappointment. I bought new bcm.. couldnt flash it because of some b.s. excuse it had a branded Vin number. That I was told appointment 930.. didnt get to me until noon.

Weve had service done there before and have had a good experience, this time not so much. We were there on time for our oil change appointment but, after an hour and 25 mins. We were finally told it was done. We had a full day planned and it really messed up our day. Top it off they said we needed a brake light put in and a license plate light. We thought it would be faster if we did it. We checked it out to find all brake lights worked and license plate lights we changed 10 min. Fix.

Great, friendly and fast!! Excellent experience.

Good customer service. Friendly. Helpful. Service Department. Working with used cars sales and will update later.

Body Shop did some repair work for me on my Encore. I tend to be picky, and the work was Excellent. Closed my eyes and also gave it a Blind check and the Visual check were both Excellent. Thank you for a Top 10 Job!!!!!

Thank you so much to Stephen and Jenner. I love my new cars. These guys where very helpful and friendly. I will recommend this dealer to all my friends looking for a car.

Had an issue with a vehicle we purchased. Ryan and Sarah took very good care of us and went out of their way to fix the problem and make it right. Thank you.

I am pleased the windshield washer pump has been replaced, and works good. thank you all.

I have had problems with other dealerships not doing repairs rite. I have a gmc I should have always came here for repairs. The best mechanics, honestly the best staff ever. Absolutely love this place will wont ever go anywhere else ever again. However the labor is expensive.

Professionalism throughout. Appreciated the updates from my personal advisor handling my account. A loaner was provided a day sooner than originally expected while my vehicle was being serviced.

Received excellent service - needed complete checkup for my car as I was going on a trip and needed confidence that may car was in good working order - pleased with the service.

I bought a 2020 Chrysler 300S at a great price! So great that I drove 5 hours to pick it up. I put the $500 down, Jordan had them hold it for me until it was convenient to travel down from Minneapolis to Green Bay. So if you are traveling to pick up a vehicle you can trust it will be held and cleaned! Also, on my arrival, I seen they were advertising to buy your older vehicle so they gave me an offer on my 2018 Chrysler with higher mileage and the offer was $500 more than what I was being offered back in Mpls. So I left my vehicle there and that process went smooth and quick! Payoff was sent immediately! The entire time Jordan and Fernando communicated so well it made the process go smooth! Also, with me living in Minnesota and purchasing a vehicle in Wisconsin there was some steps I had to go through to register the vehicle and transfer the title... I did exactly as they said, EVERYTHING WENT SMOOTH! I was actually expecting a headache there but there wasnt. My only beef is they are in Green Bay lol Skol Vikes! Thanks for taking care of me guys! Brant

1 1/2 hours for an oil change when we had an appointment, very unreasonable. We were pressed for time but thought an oil change should be ok to fit in but not there. They said they were getting backed up. NOT MY PROBLEM. You have an appointment it should be kept. It was at 9:45 didnt get out until 11:15. NOT GOOD BUSINESS.

I had a good experience. I usually hate buying cars because of how pushy salesmen can be. Tj wasn’t like that at all. I would recommend him and the dealership to anyone.

Was in for oil change and tire rotation. Was done ahead of time. Very curtious service as always. Highly recommend!

The service advisor did not understand the concept of in service mileage. When I purchased my new vehicle in 2016 there were 1,638 miles on the vehicle because it was driven by Tim Bergstrom. The special Coverage was for 72,000 in service miles. She kept insisting the coverage was expired at 72,655 miles. However, ever the GMC app said the coverage was in effect until 73,638 miles. She never seemed to have heard of that concept.

I refuse to go anywhere else for service now after experiencing the environment here. So clean and professional. OUTSTANDING

Very welcoming feeling at the store with all employees.

Not happy with the sales person we had. I went in on a Saturday and put money down on a car for my daughter. I was told that a part of the car that needed to be fixed was ordered and would be ready for pick up when we picked up the car on Monday. Was also told the paper work would be done when we got in. None of this was done. We waited over an hour for him to finish up the paper work, while sitting and waiting a service person came and told us he would have to order the part that needed to be fixed and we would have to come back when the part came in, but we could still take the car home. After what seemed like a lot of confusion from the sales person we finally got the paper work to sign which took another 20 minutes, because he would get up and leave and really wouldnt explain what was happening. Mind you the car we bought was a used vehicle....nothing over the top, I cant imagine if I bought a $35000 vehicle with this guy! After what seemed like an eternity...we were finally given the keys to the car and ready to leave. My daughter got in the car and had a few questions about the bluetooth...and the sales person knew nothing about it, so he had to get another staff person. That person helped us and we got it going. We were ready to leave and it was dark so we had to use our lights (fortunately) and I saw the headlight on the drivers side was burned out. Really!!! Wouldnt this have been checked out ahead of time, so we had to turn around and go to the service department...wait in line to get the car serviced with a new light. Okay after all this...we were there for 2.5 hours when we only expected to pick up the car and leave. This will be the last time I go here. I bought my Subaru here 4 years ago when it was Cliff Wall. Now they were wonderful! I am so disappointed. I am in the market to get a new car for myself but will NOT go here to get it. That was a pure disappointment. I gave them two stars only because the service people were very professional and swift...they should give the sales person a few lessons on how to deal with customers. UGH

I liked the no surprises factor and loved the way steve handled the sale.Im glad I bought my suv in town instead of out of town like the last one,Anyone looking to buy should come here first!

Great service 👏 Great people 👍

Very good service, very friendly staff. excellent comunication.

Top notch staff. Luxury vehicles. Only place I trust buying a used Cadillac. If you want the best of the best, this place is the place to go. And its next to Fleet Farm, Meijer, AND KWIK Trip.

Not impressed with service. Went in to plug a flat tire. Left with a broken tie rod end. No one informed us till the following day when we brought it back. Which we were told oh yea I was supposed to tell you when we put the car in the air the lack of tension caused the tie to break.Then we were told that it was fairly safe to drive but wanted it to be fixed soon. We have 4 children that are driven in this vehicle. Couldnt actually be more angry. My entire family could have been seriously injured or worse. Plus it took 2 hours to plug the tire. They also drove it before giving it back. Which means they knew about the lack of safety and loud grinding. Still waiting for an apology for total lack of communication and professionalism.

Warm welcome, couple questions, and issues was handled.

Good experience, friendly staff, and a nice waiting room

Took My Car in to get the oil change and timing belt replaced. Upon arrival they didnt discuss charges. I was told they would call me within the hour to go over price.About an hour or so later they told me they were also going to replace 2 other parts in the car. I was then told the prices. They are one of the most expensive auto shops around. I would strongly recommend doing even a little bit of research and find a cheaper shop.When I told them to not touch the car I will bring it elsewhere with better pricing, I was informed they had already started and was too late to reinstall my timing belt. They never told me pricing until after they had started.Had I known pricing up front, I would have saved around $250-$300 on just the timing belt alone! Thankfully, I will be saving an additional $350 on the remaining repairs I need done.They also told me they recommend I could use new tires. I had literally just got new tires 6 days ago.... there is no reason they should be telling me I need new tires.They are money hungry and take advantage of anyone they can. I would recommend taking your car else where!

Very helpful and I got the vehicle I always wanted

I inquired on a vehicle on 12/19/2020 from an online listing. Within 30 minutes I received a phone call back from a salesperson by the name of Fernando, he confirmed vehicle was still available but having some work being done on that coming Monday and he would contact me on Monday 12/21/2020 and get me pictures and videos of the truck. Well waited and never heard back. Tried calling Fernando on 12/23/2020 message left, tried 12/24/2020 another message left, and also tried calling on 12/26/2020 and message left again. Not once did I get a return call from Fernando. On Monday 12/28/2020 I call the dealership and requested to speak with any salesperson about this truck. I was transferred to TJ and he confirmed the truck was still available. I was asking questions in regards to delivery and he said he needed to check with the sales manager on that, but would get back to me within a couple hours. Well 24 hours went by and again no call back from Bergstrom. Called on 12/29/2020 and requested to speak with any sales person that could return a phone call. I was connected with Katie. She confirmed vehicle was available and she got me pictures and videos within an hour and paperwork was all done up within 3 hours. I put a deposit to hold the vehicle while I waited for the paperwork to be mailed to me as I am an out of state resident. Paperwork arrived on 12/30/2020 got it all signed by due to the holiday couldn’t mail back right away. On 1/4/2021 called and asked if I could just scan and email the paperwork back as I needed the truck before the weekend, she said that there should be a return fedex envelope in the original one. Well there wasn’t so I was told to just drop it regular mail as they need the paperwork before they can do anything. I again reiterated that I needed the vehicle by the weekend. Well fast forward to Thursday 1/7/2021 never heard anything back from Katie had to call and see if this was going to happen before the weekend and she said not until the original paperwork shows up. After getting a little upset with Katie and explaining that it has almost been 3 weeks since I first inquired on this vehicle and the price was lowered by the dealership in that time frame that I need this truck if by Friday if I am buying it. She finally offered “well I suppose I could just reprint the paperwork” all in all the vehicle was purchased on 1/8/2021 but I would not recommend going through Bergstrom unless you want to beg for someone to call you back or sell you an almost $70,000 vehicle. I won’t be buying from Bergstrom again, however this was the exact vehicle I was looking for.

Anne is the one I deal with every time if I can. She explains very well and a verylikeable person.I have never had a problem dealing with Bergstrom Buick, so that is why I continueto go there. I had no problem when I purchased my car. His name was TJ and he was ggood salesman. Thank You.

When I bought my previous car from a Bergstrom dealership in Appleton, it was a pretty terrible experience, and at points just awful. I almost didnt come back to a Bergstrom dealership. I decided to check out the dealership in Green Bay and met Rieta. She made the car buying experience comfortable and easy. It completely flipped by feelings from my previous experience and Rieta deserves most of the credit. Also, shout out to Mike B who delivered my car and went over all the details of it.

Everyone was very nice. They called me to let me know the update on getting my car back. Very orofessional

Always quality work. If there are issues, taken car of without placing blame on anyone.

Only second time using services. And i cant complain. Chairs pulled apart for guests and have water bottles

I was accidentally a day earlier for my appointment but they were kind enough to get my oil changed anyway.

Girl at front desk was very professional and gave me clear direction on what to do as this was my first time coming to get my oil changed here (my vehicle was purchased at the Appleton location).

Nicole D was amazing and helpful thank you for such amazing customer service

I found the Bergstrom team to be very knowledgeable about the Buick I was interested in. They provided the best financing option for my purchase and in the end I was very satisfied with my purchase. The agent, Chad Malchow, I worked with was both friendly and kind, looking to provide my wife and I with a genuine overall comfortable experience.

I was impressed with the excellent customer service from the moment I contacted Bergstrom regarding a vehicle they had listed on their website. I test drove multiple vehicles on the lot and was given time and attention by my salesman John Mackens. During the entire purchasing process ALL staff members where extremely friendly and helpful. I now consider Bergstrom my new auto dealer and will only shop HERE in the future!!

Had a recall to get fixed and I was in a time crunch - The Bergstrom service team in Green Bay had me in and out in less then 45 minutes. Excellent.

It was my first service experience there and it was fairly busy at the time. I was very impressed on how things were done

Went for service on a Saturday morning. The service was super fast. I was in and out in 20 mins!

I never really had good vibes from dealerships. I bought my truck out of state so I needed to pick one around home. I had a couple issues with it so I got teamed up with Leilanni. She made me realize dealerships care and the actually try saving you money! Now I’m not irritated when I go to a dealership. Because of her I’m buying a new vehicle at Bergstrom Cadillac of Green Bay and will for years to come! Thank you Leilanni!!!!!!

The person that showed me the featured and operation of the features didnt know the features and operation of the features very well. I was better off reading the owners manual.The third row seating floor mats were missing and the sales person was supposed to look into them for me. Its been over a week and I still have not heard back from her.

Very easy and awesome experience

Fast and efficient service!

Love the upfront pricing. Have always hated haggling on price. My time is valuable and this makes it easy. On site competitive financing also helps.

Oil change and tire rotation was done in a timely fashion, at a reasonable price.

He listened to what we wanted. He found the right car for us.

Friendly staff and quick service.

When I booked the appointment I was told it would take about an hour, they asked if I would like shuttle service or just wait, I told them that I would be dropping it off and would pick it up later. I had my kids drop my truck off just before the appointment time, my agent Anne was not there so they dropped it with another gentlemen( my son doesnt remember his name),who again said it should only take around an hour and asked my son if he was gonna wait, he was not and gave him My number to call when it was ready( my husbands number is on file, but I left specific instructions to call my number). I waited and finally called just after 2, got ahold of Anne asked about my truck which she claimed she didnt know it was there, I had said it was dropped off at 11 my appointment time, she had just gotten back from lunch and no-one told her. She was short and rude with me. I explained to her that I was told it would have take approximately an hour and she snapped back at me and said I dont know who told you that but they lied. I tried to explain more but she cut me off said she was going to check out what they had done with my truck and she would call me within the hour. She called me about 45 mins. later told me they were still trying to diagnose the problem and she was hoping that they would know shortly and she would call me as soon as they knew, I asked about the estimate from the body shop and she knew nothing about that but would find out. She finally called me back around 4:45 to tell me it was a wire for my coolant sensor and they didnt have any in stock but would have it the next day. I asked if it was covered under Ally she said it was. She said she would call me the next day when it was finished I asked if she could give me a round ab out time she said hopefully by 10. I again asked about the body estimate she said she left it on the seat in my truck. The next day I waited for a phone call, and only call I received was from my husband who was upset that she had called him at work instead of calling me like I had asked. When I called in to ask about it and if I could pay right away cause my kids were going to pick it up. She was again very short and snotty with me when I asked why she called my husband instead of me like I had asked.So to sum it up, I do not think I would use your service department again unless I absolutely had to . I deal with customers as well and if I treated them the way Anne had treated me I would not have a job. I enjoyed buying my truck from Bergstrom and was looking forward to buying another vehicle again soon, but I am considering looking elsewhere now. I want a service department that I can depend on to be truthful and have good customer service.

John Macken is a Great salesman he knows his product very well.

Very efficient people!

Nicole is the best! Best luxury vehicles

I wish when I purchased my truck I would of received a stainless steel tumbler. I have a stainless tumbler still from previous truck I purchased. It is the nice little token gifts that sometimes make the customers feel special and well appreciated

This is the second car I bought here, as well as, repairs for my old car and they are always professional, thorough and helpful. Jordan, the sales agent was really great to work with. I always recommend Buick to everyone.

Bergstrom always delivers the best possible experience.

I always receive quick & courteous service

Thank you TJ and Craig of Green Bay. From beginning to end, you have made this a fast process and even getting an old recall complete for us when you yourselves just received the vehicle. To you and your team, my husband is one happy camper with his Dodge Ram big horn and we Thank You!! M.Boettcher

Stephanie helped me get my truck done in a timely manner and met all of my concerns. Perfectly done! Hopefully, Stephanie will be my “Go To” person next time :-) (5 Stars)

Sales guy literally walked by me to assist another gentlemen that got here after me, and walked right by me again without saying a word 🥺 must be because i am Mexican 🤣 i was a serious buyer he probably saw me in sweats and figure i aint buying lol

Randy in sale help me get points from phone pay oil change

All went very smoothly. Manny was great.

Are salesperson was excellant. Jordan is great at what he does. And staff as well. Great place tobuy a vehical

It’s now hour 2 I’m sitting in the parking for a simple oil change.

They were very i formative, courteous and explained everything great

Good service. nice people

Service Advisor was friendly and kept me informed.

Just purchased a used Ram from Bergstrom Green Bay, it was a great experience, T.J. was very helpful with any questions we had from the start of the process to the end, even delivering the truck to our house. Thanks T.J.

The technician that did the warranty work on my truck tried to upsell me a radiator for $1300 claiming it has a hole/crack in it, upon them dropping off my truck at my work I put my coolant pressure tester on it to verify that it was leaking, it was not.

Everybody is very helpful, they go out of there way to help you with everything you need kudos to them