Ordered and paid for item waited for delivery date now say on back order no idea when item will arrive. Need to have items at store. Would not recommend anyone to shop there will never return myself sad that cant spend my money locally.

For a small Sears store has good selection. Looking for new building ideas and in bad need of some new tools. Pretty good selection for such a small store. Pretty large parking lot! 👍

I had a socket wrench that was not working properly that I have had for years and they replaced it free of charge I was very happy.

Purchased a bed from here. The gentalman and his wife were very warm and friendly and made me feel more like i was at home talking to goid friends rather than in a store buying a bed. P.s the bed was amazingly comfortable especially for aliments and was very very well priced. Thank you for all of your help.

Employees were friendly and helpful. Not too much to pick from at the store+what we were looking for) but great online choices.

The guys here were very helpful

I purchased a deep freeze in April, it is now August 2020. We still have not been contacted with information about the order. They did however take the money from our credit card upon purchase. We are having no luck when contacting them. Customer Service is GONE! BEWARE.

Only SEARS Store left in our area. We didnt quite find the brand we were looking for, but did find another brand just as good as a substitute. We received great help from store salespeople.

Convenient location. Employees are friendly and helpful. I buy my refrigerator filters here every 6 months.

Was there the other day and one of the workers Licia was really nice and she helped translate everything for my mother which I appreciate greatly.

This store is small in size but makes up for it with the selection and customer service. If your in the market for a new appliance and dont want to travel all the way to Tucson; this is the place to go.

Clean store and Xtra friendly people working here

Excellent customer service.

Nothing but expensive stuff on website .. was looking for affordable gas stove $650.00 - $800.00 price range

Great experience ! Very knowledgeable sales woman. My choice backordered and store delivered floor model because I was without a washer. Fellows who delivered and set up were able to come early also.( Compared prices with big box store.. .no savings there )THANK YOU ALL

Wish there were many more of these, theyre G R E A T !

I bought my new stove there. Very pleased with Arthur, the salesman. Good customer service. The owner, well thats another story. Thank God shes not there m o st of the time.

Great people great appliance. They know their stuff and can answer all your questions.

Although not a big store this Sears carries a good selection of major appliances, patio furniture, bedding, tools and most anything else from the huge selection in there big book which is just a few key stokes away! Friendly staff and competitive prices makes this hometown store a pleasure to shop at.

If I could give a negative feedback, I would. We were misled about the financed price and ended up double per month. When we picked up the washer and dryer, we werent given the hose hook ups. We went to hook up the dryer and there was no power hook up. I go back to get the hoses and power hook up to be told I need to buy that separate. Uh, you took all my money yesterday, I dont have the money to add today, it shouldve been included in the financed price yesterday. Oh my fault just doesnt cut it for a family on a very tight budget. So disappointed with our experience here. Im seriously considering bringing it all back and going elsewhere.

Great selection and service. Its always a concern how a failed Corporation like Sears pending bankrupty impacts distribution for Hometown Stores going forward?

Rude man who waited on us was of no help. Over priced merchandise only because they are the only appliance store in town. I will probably never have a need to go back.

Got our new fridge here. Just like to deal with local business if competitive. They were.

Bought washer, dryer, water softener, gas grill, etc from this store. Grill quit working, sent out technician, have to replace a part. Part no longer made so grill will be replaced. This is after 34 calls, being put on hold for 1 hour or more each time. Complained to local store and they shrugged their shoulders.......no help whatsoever. Will never buy another Sears product because of the inability to talk to a Sears rep.......and local store was useless.

Very helpful sales associates. I needed an education on the new appliances and never felt like I was being patronized or listening to exaggerations. They even gave me a business card for a competing repairman. I will definitely be going back there.

Excellent store clean sales associate Arthur very professional will recommend to green valley community also Sahuarita AZ to shop for appliances

I am beyond furious. I could have bought a gas grill anywhere, but chose Sears because I was assured that the grill would be at the store by 6/24/16 and would be assembled and ready for pick up after noon on 6/27/16. It is now 5:20 PM on the 27th and the grill is not assembled and certainly not ready for pick up (by a friend who has donated time and truck).The manager had conveniently stepped out when I asked to speak to him/her regarding this matter. If the grill is not perfectly assembled and ready for pick up at 9 AM when the store opens on 6/28/16, I will be calling the Better Business Bureau to complain.

I could have saved a few dollars by going to the big stores in Tucson but the customer service and friendliness and supporting local businesses is well worth the small difference in price.

We have had a good experience at this location. We bought a deep freezer a few years back. It was prompt and easy to find.

Great, friendly service with no lines. This is the Sears I remember and am glad to have back.

We purchased a refrigerator here and were very pleased with store service and deliveryservice. Both were excellent.

Nice sales people. Good appliances and lots of choices.

I am new to the area from North Dakota and just recently purchased a home here. Unfortunately the home needed a Refrigerator, Stove, washer and dryer, and a microwave. I went to Sears on Saturday, April 7th, 2018. I succesfully picked out all the items that i wanted, before even being waited on. The total of the purchase i planned on paying for on this day was aprox. $5,500.00. When i was finally approached by a bigger guy, he was not at all friendly! I told him the items i had in mind and asked if i purchased them all on that day and paid for them, could i get a discount? He literally laughed at me and told me that was out of his control. I was embarrassed to the point, i decided to tell him, that i would shop elsewhere to spend my money. He told me good luck and that No one else would work with me either. Well, Mr. Big shot, i did go elsewhere and guess what? I was given 10% off and i was treated with respect! I will never come back to your store, and as a Real Estate Agent in the area, I will never recomend anyone to you!

Ive had a very good experience shopping there, with namely Janis, Blaine, and Rick. But a very bad experience with their new employee,Arthur. He was very aggressive and opinionated in my first encounter with him over purchasing a bandsaw. The bandsaw had to be ordered. The day I thought it was going to be delivered, which was on a Tuesday,, I called to find out what time the truck normally delivered merchandise. When Arthur answered the phone, I asked what time the truck normally delivered, morning or afternoon. He wouldnt tell me, but instead, he said the truck is unloading the merchandise and to call tomorrow to find out if it came in. THEN HE HUNG UP.. Not friendly at all. His demeanor certainly doesnt help the PR at the store.Manny

Large period of tasty food, friendly service in an unassuming, tastefully decorated restaurant. 1 star off for the CFL lighting, paper napkins and plastic containers.

Best place in town to buy your appliances.

Stopped in to see about the Consumer Celler offerings. Sales person was very helpful.

Bought something online the drove to Green valley to pick up.

Called for a part, employee claimed they had it in stock. Got to the store and couldnt find it. Employee insisted they had it, checked again, couldnt see it. Employee finally came back to show us and we got a, Oh sorry, we must be out. How about next time a customer calls, you physically check instead of wasting my time?

Great concept for local shopping, thanks!

Customer service is key and these guys definitely have it!!!

Very good customer service nice guy

Has only one sakes person. Not very well informed either.

Sales Associate, Myles Wheeler very friendly and helpful.

Home town feel with major company support!

Extremely rude over the phone. This man interrupted me repeatedly while I was making an inquiry about a part. When asked for his assistance in ordering the part he refused to help. Extremely poor customer service.

Great store, please stick around!

I cancelled the order I had, Sears couldnt get appliances delivered on time, I had to call them to find out why the delivery never came on the day I was told they would deliver. What really upset me was they never called me to let me know. The delivery was going to be three days later.

Good service, good customer support

Nice customer service.

Friendly, helpful & knowledgeable staff.

WE HAVE BEEN WAITING 6 WEEKS SO FAR FOR A MATTRESS THAT HAS BEEN CANCELLED TWICE. NOW WE ARE GETTING HARRASSMENT CALLS BECAUSE OF A LATE FEE ON A PAYMENT FOR A MATTRESS WE NEVER RECEIVED. NEVER AGAIN.

Great warranty on some items

Good service and courteous

Great store.

Great customer service

Nice srire

Great service,

Friendly

A+++++++

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