I was looking for an exhaust gasket that they didnt stock. Otherwise I am usually very happy with Advance.

Always helpful there. Whenever I need something for my truck I go there. Very friendly and they will refer you to another place if they dont have what Im looking for. Which I appreciate emencly.

Very helpful! Read the code on my car and explained to me what and where the part goes.

Very helpful and wasnt rude to me for showing up 2 mins before closing. Very awesome 👌👏.

Very helpful. Even jumped my car off. Was very pleased

Im not an auto store person so dont really know how one should rate but as a woman, the guys that worked there were nice and helpful.

Very nice guy came out side to help me.

Bought a thermostat, wrong one . So I took it back, was giving another one . Wrong size AGAIN ! Hopefully 3rd times a charm !!

Always have gotten the wrong parts from yall. This has been going on for years, no matter what city Im in. Very disappointing and dissatisfied!!

Long wait, several working there but only one serving in store customers

Was very helpful

Pretty good on prices

They were very helpful with my issue

They were quick,friendly, and trusting enough to let us test before we bought. Thumbs up yall!

Excellent crew they really went out of there way to help us

Great used parts the people and owner are very nice, and eager to help you find what your needing .

Always busy and they match competitor pricing.

Always helpful staff. Matt is doing a great job with this store.

Matt the manager was a great help. Mark did the work in checking and swapping out the bad battery. Thank you

They put windshield wipers on my truck. They were busy but are quick and efficient.

Place has gone downhill, had to take my business elsewhere

Go out of their way to help you excellent

Another great experience at Advance Auto Parts. Very helpful staff, I was greeted promptly when I walked in the door, and although my throat was giving me problems and I was not able to speak very loud, the representative approached me and asked me how he could be of assistance. He was very polite and went above and beyond, offering to find and pick out my filter for me and also to retrieve the oil that I would use for my oil change. Absolutely polite and personable. Also, I always appreciate stopping in and having a quick trip with fast assistance. I will have to say this often times is not the case at some of the local auto parts stores that I do frequent. Without a doubt, Advance Auto Parts has been a five star review the last couple of times I’ve went to visit their store.

Only 1 person waiting on potential buyers while I was there 5 people walked out

Went inside to check on a part for my brother he had ordered they had told him would be there by noon he didnt feel like going to get it that day so we went to harbor freight the next morning and on the way back we stopped in to pick it up and it wasnt there he said itll be here at 2:30 well it was 2:05 so we waited outside went back in after the truck arrived at 3:20 and no it wasnt on the truck .we can have it here in four hours I said yeah right youve had almost two full days explain that so thats why I only give advance auto parts one star and I still dont know when he got the part from the store if Im not mistaken two days later

They just had two young men working, and they handled the store like a couple of pros.

Good service, only had 2 employees working at night shift, but other that really friendly and will help straighten out a order that was wrong or not what u were needing.

Had electrical problems and they let me borrow some tools and take off my alternator and it tested bad so I put the new one on in the parking lot.great people and helpful

Great speedy service, just awesome!!!

Their inventory seemed low. But other than that service is always with a smile.

Slow and not very knowledgeable

Very knowledgeable sales staff great place for auto parts.

The lady that goes by the name of Ashley is very very helpful and the manager is a really nice person but there is one other young man that works there it has a terrible attitude and is no good with the public

Service very slow and not stocked very well!

Great place for your automotive parts

Excellent service.

Friendly staff and helpful.

Great experience as Im in there several times a week when in my home town not on road at work but to my surprise mygo to guy of 18 years was missing and they sd finally left due to political war fare.in the work place he left not by being done wrong personally but that a co worker was not treated fairly, so it will drop for every customer as they are all like me and very loyal and dependent on the person who left, may have to find another store tho use for parts

Lost a customer today. I went in the store and all the staff were busy so instead of lurking at the counter I was just looking around but staying close when the employee got off the phone and said Ill help whoevers next I walked up to the counter and explained I needed a pulley puller. I was then told that he would get to me after he got through with a customer that had just now walked in the door. REALLY!! Its not like they didnt see me there with shoplifting and theft going on like it does in this town. Then when I explained I was there way before they were, I was just blown off. I told him if that is how they help their customers Id just go to AutoZone. He told me to have a nice day though. Lost a loyal customer today. AutoZone it is.

I went for a diagnostic test. Really appreciate the help I got. Was greeted warmly and was very friendly. Went out of his way to help. Thank you.

This store is fine for car parts.

No masks on staff only minus

Non professional, not in uniform, customers not being taken care of and it wasnt that busy. I had to wait on a customer myself while one was shooting outs and the other talking negatively talking about leadership from Gm to DM.

Tried to sell something that would not work for our situation and cost 2x as much

I like the convenience of an auto parts store being local but you can order same parts online for half the price.

Good parts and cheap prices, very slow service.

Good selection low prices

One of my favorite auto parts store the people are friendly and very helpful

Employees were very helpful and ordered what I needed so I didnt have to order online.

No waiting and employee was super nice!!!

The guy who helped us was super helpful very nice and patience. Great customer service.

Very friendly and knowledgeable! Would have given 5 stars but auto parts stores take to long. Im impatient.

Nice peope but slow service

Fairly nice people, long lines and wait. Some not really knowledgeable enough to work there but dont hold it against them, its a horrible company to work for. The actual corporate side treats the employees terribly and pay you nothing to work you like a borrowed mule.

Iggy is awesome

Very friendly staff. Nice atmosphere, been coming here for years and never had a issue. Best auto parts store in Greeneville

Great service

Friendly and helpful staff, can borrow tools for vehicle repairs with a deposit but you get your deposit back upon the return of the tools. Prices can be higher than other auto parts store though with not always as good a warranty.

Very knowledgeable staff and helpful. Always have in stock the parts I need 😉

Good customer service!! William helped me very much very patient for all i troubled him with.but its was warmer outside than it was inside.

Check engine light came on. I had them do their FREE scan. Gas cap was not sealing, throwing a code.

Worst customer service! Totally ignored customers coming in, I mean NOT even acknowledge that someone was even standing right in front of them at the register. Seriously!!! I would actually leave 0 stars if possible, but I think you have to at least check one to leave comments!

Matt Blow is the man!!!

Very rude not wearing mask to help people never been band from auto store 1st for every thing

Very helpful they replaced my windshield wipers!!!

Need to sell wiper blades I got them could gone for half the price off Amazon

Great products and helpful people.

Always get my auto parts are good prices

Great prices on all your automotive needs.

For your car needs

They had everything I needed for my wiring job on my tractor.

Depends on who you talk to

Love this parts store. There always helpful

Always go here customer service is excellent

Love these guys! So helpful and they save $$$ with plain old knowledge.

Very fast and friendly staff. I highly recommend to anyone.

Good place to go for parts, sometimes a really long wait though.

Great service. They replaced my battery.

They have good prices

Great customer service! Megatron was so kind and helpful.

This is a great store everyone always knows what to tell you and always friendly and quick service!

Good prices & excellent service!

Michael is the best. Should be a store manager.

I prefer the one on 11E Andrew Johnson Hwy. They are friendlier.

Good place for parts, batteries, lights, etc ..Most employees are good people, occasionally get a know it all but not too often. I do wonder why do they ask me if my truck is 2wd or 4wd when Im only getting windshield wiper blades? Lol

Theyre always so helpful at Advance Auto.

Ordered came in completely wrong, and was still charged 10 dollars for shipping, and was not refunded. Who has to pay shipping on the stores’s screw up? Not only that, I was placed on hold for 20 minutes while the manager was “finding someone to call”, but i’m assuming he just blew me off. Totally done with this store location.EDIT: Corporate Advance Auto Parts fully refunded me, and i’m glad to still be an Advance customer. It’s amazing that the 20 year old call center worker was much nicer and helpful than the store manager. You can bet i’ll be making the 10 minute drive to the Andrew Johnson Hwy Location, as this location simply doesn’t care about customers.

Poor customer service and low level of experience.

Good people

Prices are a little expensive

Great service..

Great staff always helpful

I could not find what I was looking for and got more than help from the staff. When a question of electrical pieces fitting together the staff opened the package to make sure. For those unsure of something they may need in the automotive field my advice is to shop there.

Good

Staff is very helpful and good prices too

Loved it

Awesome

Clean store. Fast service

Poor service and poor parts

I dont have a lot to say about this particular store, due to having to call the Area District Manager at home on a Saturday night to get my battery replacement honored and took care of.