Chris, the tech is a wizard. Got my Seymour Duncan P Rails and triple shot mounting rings with phase control wired up excellently.

I took my son for his first guitar and I know nothing about them. Staff was super friendly, knowledgeable, and helpful. Completely reviewed our needs and his wants and directed us to a suitable and sensible purchase without pushing to upsell. Im extremely satisfied with the experience and price point.

They have some awesome stuff in here. Purchasing speakers today and the customer service is great!

I had a great experience here today! This isn’t my first time going to this guitar center as I went there for strings and picks which was met with a very helpful employee who helped me pick out the right items. Today I went there for a new guitar and I was very pleased! Great selection of acoustic and electric and everything in between! Also great options for every price range. Met with great employee help and Greta atmosphere. Will definitely be returning.

This place is not just Guitars, they have everything related to music. Such a great store. I needed more eyes to see everything. lol I truly didnt have enough time to take a gander at all that they had to offer. I will return. And the staff was awesome.

Kind and willing to share their knowledge. Gave us honest advice and didnt try to sell us the top guitar.

Gave back the fender strat. Ukulele and now have some cash to get a different one. Be back soon to grab another or get my cash back thank you

Customer service is excellent 👌 But !!! They really need to be more respectful on buying from others i have a brand new Jimmi Hendrix voodoo child fender custom shop guitar 🎸 😎 they said $1,800. 😆😆😆😆 so disgusting 🤦🏾‍♂️ come on man !!! But no hard feelings about it 😎👍🏾👍🏾👍🏾

Havent been at this location in awhile but I stopped by today to get me a new guitar and I can honestly say the guys in this store are awesome, very helpful and knowledgeable with any questions I had!

Oh, I can not say enough good about Guitar Center. They bought back my deceased husbands musical equipment without a hassel and gave me a good price. They treated me as though they were Angels in disguise. Superior, empathatic service. Caring, compassionate. They eased my grieving.

Great staff! Got a new guitar and a smooth experience.

Young man at the counter where keyboards were, made a comment when my husband asked a question when he was asked by another employee, are you listening to what he is asking, and the young man says, no I am not listening.:Before that he told the 3 employees standing around that he didnt want to be there and they could work and make all the money. Very unprofessional.Will not be back.

This is dope place, and they have great deals... a guitarists candy store!

The best place for guitars, but a great selection of percussion, speakers, mixers, etc. as well. Staff was very friendly and helpful, and the selection of used as well as new guitars provided a good range of prices. My favorite part is the Zildjan shrine in the percussion room.

Greensboro guitar center locationI’m very disappointedI brought Taylor 414 ce LtdSome reason I don’t like it and take it back to returnAnd manager do not let me return it they told meThey are having computer systems problems couldn’t do it told me to come back Saturday and I go back again then meet different manager he was even worse than one I brought guitar from they couldn’t let me return then I decided to exchange with 414 ce costomCome home n play this one also sounds very bad guitar cost me $ 3100 sounds like $20 Walmart toy guitar so I decided to return that this time I go to Winston Salem guitar center location walk in there and told them all within 15 min they refund my moneyManager was very young and helpfulAnyway Guitar center RIP never going back againMen they never keep instrument on good shape I can guarantee most of stock they have is craps

Lov visiting different guitar centers . Good selection of Les Pauls

How would not think of going anywhere else to purchase any of my music needs

Great customer service. They were very helpful with all questions and helped me pick the perfect digital piano to fit my familys needs and accessories for perfect set-up. They took total care of assisting me the whole time. That makes for an A+ customer experience. Will do business with them for future musical instruments. Thank you Devin for all your assistance.

Loved it, so many instruments to play,good deals.

They forgot to send case but quickly shipped it next day. appreciated. Well done.

Knowledgeable staff! Always neat stuff here if youre into music!

Friendly and knowledgeable staff. Stop in and check out all they have to offer... from guitars to stage lighting.

Like anyone that loves music like I do, would love to live in this place.

Amazing experience. I walked in knowing absolutely nothing about equipment for voice acting. The staff member I believe his name was Brennan walked me through the process and showed me everything I needed. He gave me options that fit my budget and was extremely knowledgeable and accommodating. Will definitely be back!

The tall blonde sir was very helpful, found everything I needed in a breeze. Great environment!

This location is terrible. Staff didn’t greet me and were hard to grab for help. And then they didn’t have any cymbal wing nuts in stock.. such a basic part. Not worth the drive.

Customer service lacks at this location. Its always a struggle to get employees (who would rather chit chat with their coworkers, than actually do a job they are paid to do. Its always feels like Im an inconvenience to them. I have posted this same review on their Facebook page just to have it removed. I never received a follow up. Must have been busy that day too.

Very disappointed, store was kinda messy and not well stocked, nearly every shelved items were missing a price tags to let you know how much the items cost. First time ever visiting a Guitar Center and I was very disappointed.

Good service! Cheap and diverse products

Its okay decent. They run out cheap instruments fast and they dont tune them you have to ask them. You can tune them on your own with a tuner app

I have asthma and was looking for my boyfriend a guitar and was about to spend a good amount of money. The manager asked me to leave because I have a medical condition and can’t wear one. I will not be back.

Best Guitar Center I’ve been to with a very helpful manager!

Giving 5 stars cause my boyfriend loves this store and the staff.

Not soooooo good. Was told a price on a set of Bluetooth speakers over the phone and there while we were there at the store. Waited about 1 hr only to be told by the manager no...that the employee was wrong on price. And walked out empty handed.😩

Great selection, good prices, nice people

Good people working there, but limited stock. GC is no longer a price leader and their selection of available equipment is driving customers to other options.

Fast friendly service with knowledge of guitars

My men so enjoy coming here. They have the opportunity to play all arrangement of guitars. They are in their element. Staff is friendly.

Thanks for all you do👍🏽💯

Bought a cordless microphone for church service tomorrow. Even though it was one of the least expensive, when I had to bring it right back their customer service was outstanding. Bo and the first gentleman I talked to were awesome. They treated me as tnough I has just spent a million. On a scale from 1 to 10 with 10 being very satisfied I would rate this store 20.Blessings. KEEP UP THE GOOD WORK!

I have always found the guys in Pro Audio to be very patient and helpful. They also nearly always have what I need right in stock.

Good selection of guitars, one employee was pretty rude about a mask.

Daniel was very helpful!

The prices was okay. My son Vincent and I was able to get everything for our guitars and drums. We will shop there again. Sincerely Richard and Vincent Catterton

Great place to purchase equipment, and the staff is awesome.

If its a boss Katana mini for over $200 they had an old Epiphone amp that they wanted $799 for does a prop your work post

I have bought several items from Guitar Center and was always pleased with my experience. Lately, however, I feel that the salespeople push the extended warranty purchase WAY to hard so Ive been going to another guitar store for everything I need .Until this pressured sales tactic is dropped I cannot and will not recommend nor return to this business.

Great, Fast, and Friendly Customer Service.

The guys at the shop were just great and super helpful- they have some beautiful guitars and all the accessories.

Helpful staff. The inventory is lower due to the pandemic.

Great selection. Great service. Thanks, guys.

Unfortunately there was only 1 left handed guitar I could find. This has been a trend for many years at every GC Ive ever been to. No LH basses, which is what I was looking for. Only 1 left handed mid-range electric guitar. So needless to say, if youre left handed, order a guitar on your own.

The guitars from this store are all grade wow!

The staff was very friendly and helpful. I would definitely recommend.

Go to music go round or a pawn shop. Period. Dont shop here ever unless youre rich and you dont value your money or time

All ways a great experience ask for chuck he gives a .... You know

The rep Liam Niles has horrible customer service. They have stuff placed in the wrong section and prices off. He never acknowledge the mistake and talk to me like a I was stupid. Everyone else was great. If you wanted be treated with respect. Avoid Liam!!!

I went in to browse around (kill time). They do have a wide selection of guitars, strings, etc., but in looking at some of the other items - percussion, piano stands, etc., nothing is priced. Its irritating to have to find some to see a price. So I left.

Guitar Center huh? With who that fine Monica? ;)

Online inventory doesn’t match what is in-store. Worst customer service ever. We were never approached and asked if we needed help while every other customer was. Probably because we were the only Latinos in there. Took our money elsewhere. Very disappointed.

The staff greeted us at the door and offered hand sanatizer. The store was well organized, clean, and well stocked. They have curbside service!

Not a lot of variety in products. Staff was kind, but the outdated decor is symbolic of another brick and mortar thats losing its battle with online sales.

Not a huge selection, but nice staff and clean store.

I love this place. Most people were nice but they kept driving the protection plan down my throat to the point it was actually annoying. But other than that I had a really good time.

Even while strictly adhering to COVID-19 occupancy and sanitation guidelines, the gentlemen at this location provided top-notch customer service. All my questions were answered expertly, and I got the gear I needed, both in store and shipped to my door. This is the closest major music retailer to me, and I will most certainly be back for future needs.

Very nice and resourceful

Friendly and helpful staff.

I love the store. Staff is great for the most part. But the thing that impressed me in my last 2 recent visits is that They are taking COVID 19 Seriously. I felt safe while inside shopping. Wear your mask and hand sanitizer entering and leaving. Good Deal!!

Great service.

Perfect place of everything music 🎶

Good helpful staff but not all products are available in store.

Very friendly staff and a great selection.Love this place.

Great selection and friendly staff. We got to try out a large selection and make the perfect choice. The staff gave us a great deal and were very knowledgeable. Its a great store to just browse and listen to others trying out instruments.

If youre ever looking to buy any musical equipment or instruments this is your place. I went here in search of a drum pad for my son, mind you Im a mom with no idea what exactly that was...lol. However the staff was so patient with me, taking their time to explain the difference between ever item and helping me select the best item. They made sure as the parent I understood how to operate the equipment and what all it required. They even told me what other things were compatible with the item I bought. I would recommend this place to everyone.

The VA beach Guitar Center is one of the better stores. Great set up and great selection. I will say the folks at the Greensboro store seem to be the most friendly of the ones Ive been to but the people at the VA beach location are great as well. Helped me do a lot of Christmas shopping and fuel my love of music. I do hope they can hang on in this business with so much change taking place. Its hard to try out a guitar online.

First, Ami was very pleasant and helped me pick out what I needed as an unknowledgeable person. The reason for 3 stars instead of 5 was because of incredibly pushy they are to buy their protection plan. I must have said no 10 times. I told Ami a few times. Then the so-called customer service manager came over and tried over and over. Really tested my politeness. Then he said fine, Ill gladly sell you one at full price again. Then he tried again to sell me and then walked away without a word. You would think I pooped in their cereal the way he acted. I suspect their pay is based somewhat on this protection plan. Anyway, Ami should be in charge of customer service, not the other yahoo.*** Follow up. I have not been back at all, much less to buy what they wanted me to purchase a protection plan for. I’m still annoyed with that guy so I changed to 2 stars from 3.

DJ stuff was old, used and broken. The salesman was cursing with his friends and sarcastic to me while I was trying to shop. I will buy from Amazon instead. Terrible

I wanted to thank Mark and Devon for their exceptional customer service and going above and beyond to help me out yesterday (6/24)Thank you :)

My son loves it here!

This store manager is very rude I bring my stuff to sale and they offer me very low amount for my gearAnd I told them I can’t do it they told me never come back there that disrespect don’t deserve 1 star too bad experience with this guitar center

Good service and prices!

Great customer service!

Wonderful, helpful, knowledgeable staff. I’ve had great experiences here, especially in areas of the store I am unfamiliar with. So many instruments, accessories are available, and any equipment I need is there for my musical work. Highly recommended—buying online isn’t always the best way!

Super friendly staff, knowledgable and helpful with any and all questions or concerns. Massive selection of more than just guitars. Thanks for helping me find the perfect bass Chuck

I went there on Xmas Eve.They had plenty of help.I went right in .someone helped me right away.I got what I needed an was in an out of store about 10 mins.That was nice!

If I could give 0 stars I would. My father in law and I went to this location with full intent to get a guitar (on fathers day no less) we were immediately yelled at to put masks on or leave. Then when we obliged and were finally allowed to enter the store we were then told we couldnt handle any of the guitars until a team member had sanatizedthem. Then the real kicker. When my father in law went to adjust his mask a team member ran towards us and said keep the mask on or go. This is unacceptable and we will not be returning here. Thank you team members youve just lost some more business.

Terrible coustmer service, guess Im just to old to shop here .

If I could give this store negative stars I would! Buyer beware. This was probably the worst retail experience I’ve ever had. Let me say this,I don’t typically complain or write negative reviews. I went in the store today because I ordered a 700.00 guitar and all that goes with it last week for my husband’s 25th anniversary gift. Needless to say he was excited. When we originally went in the store we went as a family. I have a hearing impaired child and a son with sensory issues. So typically we only wear masks when absolutely necessary. My husband and I wore ours, but the kids did not. We received the guitar that was supposed to be a Lefthanded Fender. Not only was it a cheap guitar it was right handed. I called and they were not overly friendly, but informed me I needed to return the guitar that I received to the store. They would refund me and recharge my card to order me another one. Of course my refund to my card would take days. No offer of expedited shipping or anything. I was frustrated, but headed in anyway. As I entered the store I was abruptly greeted with a man shoving a mask in my son’s face.(I had a mask on) I tried to explain he was 10. I did not want to embarrass him by explaining why else he doesn’t wear a mask He very aggressively told me we would not be allowed to enter the store. So we complied since it would be a quick refund and reorder. While in the process at some point my son lowers his mask beneath his nose. The man approached my child and told him to pull up his mask or he would remove him from the store. He did not speak to me he went straight for my kid! I told him we were almost done and to leave my kid alone because the mandate does not require him to even wear a mask. He basically threatened to throw both of us out and said his corporate gives him the authority to do so. I guess HIPPA laws don’t apply here. Anyway I said we would be glad to leave and returned all the items we had purchased. By the way this was the manager the entire time. This is a sad world we live in when a company has such disrespect and disregard for their customers. I guess my 1200.00 purchase and guitar lesson for 3 people isn’t a good enough reason to be kind. We’ll buy elsewhere. Nate is the manager. I hope he never has a kid with special needs. What a loser!

Great store and variety of options and excellent service!!

They are very accommodating. Could improve on the selection and stocking. And the cymbal room is badly in need of an update. But the staff is awesome

Super helpful staff, selection in studio speakers was a little lacking though.

Very helpful but didnt have a lot in stock and most items were unavailable

Great customer service

Came in and was browsing for a new electric guitar and ended up buying a Jackson. I got it restrung and brought it home and over the next few days some issues started cropping up. I brought it back in to see if it would be easily fixable and unfortunately it wasnt. But with all the issues with the guitar, the employees were ultra helpful and let me return the guitar no questions asked as well as refunded the set up. I ended up buying a different guitar, but am grateful to the employees there being so understanding and helpful.

Guitar Center Winston Salem: Do not go there for repairs. Took my guitar in for string replacement by the time all was said and done it was $102 worth of repairs on a student guitar. I agreed on a $49 maintenance but they said they found more issues. Did not contact me before fixing and added another $30 to my bill. Not cool!

The Greensboro Guitar center has not only an excellent selection of guitars, keyboards drums, but also has a some of the best sales and management folks are going to meet.From the sales people on up you get a personal touch. Everyone will take the time to listen to your interest and needs and try to help you find what youre looking for.They have a huge selection of new and used gear.Buying used equipment can be scary!GCS generous return policy, 45 days I think gives you peace of mind not only to use the equipment but let it sit and pick it up, after the excitement of the newness has faded.Sometimes used equipment may have a problem the store didnt know about when they sold it to you, thats where this management team in Greensboro shines.They understand that customer satisfaction is the goal. they will work with you to figure out how to solve your problem with your purchase if possible or help you with your return.I found that this team was professional,knowledgeable and very good at making sure every customer walked out satisfied.

Chris and John are AWESOME! Really know their stuff and wonderful guidance 🤘

So far so good. Had the equipment I wanted

Always have had a good experience with Guitar Center.

We were shopping for a few audio cables for my wife, who is a professional singer. I was denied entry with my wife and 2 children because I cant wear a mask due to a medical condition. I asked specifically if I was being denied entry due to my condition, just to be sure. I was told yes, I could order curbside pickup. This particular store has always left me wandering around (pre-covid) with no real attempt to help and any questions Ive asked of a technical nature were often met with confusion or lack of knowledge. Guitar Center is probably next on the chopping block for outdated brick-and-mortar businesses, thanks to poor customer service and ridiculous prices. If we could have waited a couple days for the cables we needed, we would have ordered online.