Just bought my first Motorcycle here very helpful and easy to work with.
I bought a bike on this store, Brian was very professional, fast, nice attention, I totally recommend visit this place. 👍
Amber is very helpful & knowledgeable. She knows what everything stands for! Superb service!
Thomas and this company dont answerAnswer phones or emails. They dont order your parts for at least one month thats is they feel like it. Dont waist your time.
Very enjoyable experience!! All the staff was very friendly and knowledgeable and got the deal done very quickly. The unit actually arrived faster than anticipated. If you are in the market for a side by side go in and ask for Lisa and she will take care of you.Willspoint Texas
Almost no inventory to choose from and the staff is terribly indifferent. They expect you to make an appointment to shop because of short staff, yet they dont post that on their website. The prices are not good either. Not worth the trip.
Ordered a part from their eBay page. Ended up not needing the part. The guy running their eBay page quickly answered my questions and took prompt action to cancel my order and refund my money. Their customer service was perfect, even though I was cancelling an order. Will definitely come back to these guys when I need parts.
Was a great experience buying my Seadoo. Did everything over the phone. When I came into pick up, it was ready ahead of schedule and they had me in and out in about 30 min. Thanks Lisa
We are from out-of-state, and I purchased a brand new Polaris Slingshot, sight unseen, from Louis Powersports. Lisa was my contact, and I asked lots of questions. We agreed on a price and I had my bank wire over the funds. The Slingshot was delivered (part of our agreement) the following week, and it was 99.9% as described. There was one minor flaw in the graphics, but nothing to get upset about. They sent me a new set of graphics to replace the damaged one. Everything about the sale went smooth, and Lisa did great. We love this thing, and I wouldnt hesitate to buy another ride sight unseen from LP/Lisa again. I would say the vehicle was as described, and the sale was smooth. Been considering getting a new Polaris Ranger.... might just have to give them another call!
Thank you! Amber made the process seamless and easy!
These guys are awesome, first they had an impossible part to find IN STOCK; and when I asked if there was anyway to try to get it by Friday they got it sent out same day and got it today (Thursday) dudes are on it I’ll definitely be doing business with them again. Thanks for coming through
I had a great experience as a first time motorcycle owner! u2028u2028I really wanted the new Can-Am Ryker, a super cool three wheel motorcycle that is new to the market as of the time of this review. Louis Powersports is known as one of the “hub” dealers for Can-Am, so despite it being a little bit of a drive for me I went all the way out to Greenville, and past some other dealers, to deal with Louis Powersports myself. u2028u2028The sales team was easy to deal with, no pressure and super knowledgable. Lisa, the finance person was especially amazing. They made it all so simple, and quick. I went from walking in the door to driving off on my new 2020 Ryker 900 Rally in about 90 minutes. Seriously! u2028u2028Lisa had one of the technicians spend 30 minutes with me giving an in-depth overview of the bike and its features, letting me test it in the parking lot, and understand all the knobs and levers. To be honest the Ryker is super simple, a great “first bike” for someone not quite interest in all the speed and danger of a two wheel motorcycle haha. u2028u2028End of the day, I got the extended warranty just in case, and now I have the peace of mind that should anything happen to my Ryker that at least Louis Powersports will handle it for me, which is nice to know. I would definitely suggest that anyone in the market for a fun toy check them out, they took great care of me.
Very good customer service. Bryan was very helpful.
Fast shipping on an OEM Suzuki power valve part thats hard to get! Faster than big box brands 🤘Killed it!-Charles // mXrevivalmXrevival.com
I had been calling around to several different states looking for a pair of sea doo jet skis when I spoke with Lisa from Louis power sports and she had the exact two models I was looking for! If your looking for off road toys or personal water crafts this is the place to get ahold of!
I am updating my previous post since I have received some compensation for the damaged chrome.Bought a 2012 ultra from Louis Power Sports’ website, when I asked about the condition of the bike I was told “The bike only has 600 miles on it, this bike is as close to new as you can get”. What wasn’t mentioned was that much of the chrome on the bike was corroded and pitted. The previous owner must have stored the bike next to a pool or something that damaged the chrome. Both mirrors, gas console cover, front rim, back rim, front fork lowers, jiffy stand, seat strap brackets and back luggage rack all needed to be replaced because of pitting. Not to mention the 12 hrs. spent polishing and cleaning the remaining chrome - not what I would consider, “as close to new as you can get”.I contacted the dealership immediately after the bike was delivered and complained about the condition of the chrome. I told them that I felt they misrepresented the bike when they said it was “as close to new as you can get” and the chrome had all these issues. They apologized and assured me they would make it right. After talking with the sales manager we agreed that Louis Power Sports would send a check to help compensate for the damaged chrome. A week later I had to call to check on the status of the check only to find out nothing was really completed yet. After a few more phone calls back and forth I did finally received a check a couple days later.I still feel that the bike was misrepresented and it is going to cost more than the compensation I received to fix the bike. But Louis Power Sports did eventually send the amount we had previously agreed to. So two stars.
Always a pleasure coming here! The staff is nice and friendly and have a no-pressure type approach. Even if you tell them up front your not purchasing today they will still show new products or try to educate you about the unknown.I last came in with a friend and while I looked around one of the salespeople toured me around showing new products and their cool features. We shared stories about our past experiences and had a great conversation.
Great service. What I heard was true. I am one of those first time buyers who had A LOT of questions. 😀 I bought my first Can Am Spyder. Ordered the Spyder F3 S Special Series. I took the three wheel motorcycle course over the weekend. During which other students advised that for the Best deal when you are ready to buy go to Louis Powersports in Greenville. True, True, and True !!!!!I called a few dealers around the DFW. When I called Louis Powersports I spoke with Keslie. I knew after talking to her that she would get the deal done for me. I came into the dealer later that day. I was promptly greeted with smiles from the staff who were eager to help. Keslie came out asked a few questions of what I was specifically looking for. And while I was out on my test ride, she was making calls to find my bike. She told me that she would find it. And she did. She was very helpful and friendly. Made my first buying experience wonderful. I love my new ride. I call her Roxy!!!!!
Lisa and Kelsie were awesome to work with! They were able to make this buying process fast and I got exactly what I wanted! Thank you for the help and we will buy here again!
Great service! Transaction was easy. I’ll recommend them in the future.
My wife and I drove four and a half hours to take ownership of our Can-Am Spyder from Louis Powersports. Our initial interest started with an online quote, which was responded to within minutes of sending the request. Lisa Reeves was helpful, knowledgeable and courteous from the first text, to our last farewell from Louis Powersports. Would I drive four and a half hours to purchase from Louis Powersports again? In a heartbeat! (had our eye on a Can-Am Maverick while at the store. Nice!) The store itself was welcoming with nice inventory on display. For now, we will be enjoying our Can-Am Spyder, but Im confident Louis Powersports will be on our mind the next time we consider another purchase.
Quick and easy. Got the ride of my dreams.
Walked in and the ladies at the desk spoke right away. Tyler the salesman was at his desk and he also spoke. We had a few questions about different side by sides. Tyler answered all our questions. He even let us test drive a Honda. We are waiting to make our decision when they have the can-am built this week. We will definitely do business here! Great customer service!
I pick up a Can-Am 850 outlander and a Tyrex 800. They had all my upgrades in shop and on my bike before my trip. They treat you like family and don’t BS you. If they can’t do something they tell you that. I will be going back for my next set of toys when I break these. Thank you for your prompt and professional service.
Lazy employees. Not my job is their motto. Customer service is nearly non existent and they dont bother to ensure orders are correct. If you want slow service and incorrect items...this is your place. They are mostly friendly though!Update: Kelsie at Louis Powersports spoke with my husband and took note of all the issues we encountered. A good dose of customer service training will hopefully be completed soon for employees. She did everything she could to make this right! Unfortunately, we had to take our business elsewhere before she made contact.
We worked with Lisa on our purchase. It was an excellent experience, very professional, knowledgeable and pleasant to work with. I would highly recommend Louis Powersports.
Great buying experiance fast friendly and reasonably priced
Lisa and her team was great and very helpful I will recommend you go see them
Amazing customer service, they showed me all my options and was able to get me in out quickly and I ended up buying something on back to back days
Brian and Chelsea are the best customer service, thank you guys
Dont order parts from this place.
Louis Powersports went above and beyond to help me find the perfect ATV, and stayed late to make sure I could leave with it the same day. They definitely earned my business!
Great customer service fairly impatient and not pushy so I would use it again.
Very nice and helpful staff
They were able to find the atv that other dealers couldnt. They got me in and out and I will take my business there next time as well.
Yesterday, I reached out to dealership regarding one of their 2019 Can-Am F3 Limiteds. We got within $250 of a deal but unfortunately they couldnt hit my number. That being said, I appreciated their candor and the time they took to answer my questions and even following up later in the day (in a non-pushy way) to see if I had any follow-up questions. Even though we couldnt make a deal, I found it a positive experience.
Original parts for my polaris predatorExcelente servicio
Sales staff were professional and courteous. My wife and I were treated with respect. Employees spent as much time as we needed to make decisions and answer questions. We were given rundowns on both machines we purchased. Both of us felt confident in operation and safety of the two different machines. Hats off to the ladies who helped us.
Buyer Beware. Will say, and pretty much do anything for a sale.Service is never as smooth as they say.Now 3 yrs later WE ARE NOT IN THE SYSTEM!!! what a load of lies. Not happy. Not pleasant. Lot full of sharks.
Salesman was helpful, not pushy. Seemed knowledgeable about the product I was interested in, a Polaris General. They were already $500 cheaper for similar equipped product locally and came down even more. Felt the price I paid was fair & have no complaints. I’d like to have bought locally, but our local dealer didn’t seem interested. Sales transaction was completed in timely manner.
Loved the amount of care they put into each customer and their units are top notch, definitely worth the visit.
Bought his and hers spyders. F3 limited for her and RT for myself. Great service and help from everyone.
Always have gotten parts from here but recently decided to get a brand new can am. As always the staff is awesome and helpful, Tyler went above and beyond for us and wasnt pushy at all. Will definitely keep our business here
Great place to get your side by side serviced. I was shocked they got me in and out in a couple hours for a full service job on my mule. Great, friendly staff.
Bought two units here recently. Good experience. Great service department also.
JB was great. He helped me out with all the questions I had. He layed out all the options and explained them in detail. He wasnt a pushy sales guy like a lot of bike shops are (and Ive been to a lot).I drove from Dfw to get the service here. I ended up buying a bike and helmet from these guys after going to almost all the motorcycle dealers in DFW.
Fanstastic service and exceptional knowledge from the staff. From the moment I went outside to take a look, to when I signed my new ATV it was just great. Clean dealership with a lot in stock! Will be back and recommend to everyone.
Fantastic customer service and the best price around on what I wanted. Tyler helped me get in and out quickly and even stayed late after closing time to help me get my UTV before they closed for the weekend. Definitely recommend
Tyler from Louis Powersports did an amazing job helped me out with everything i would definitely recommend him to everyone out there looking to make a purchase at this location!
Kelsy at Louis powersports did an amazing job on my purchase! Ask for her when you go and you wont be disappointed!! And Reese in service!
This was the first time we bought something at this place. We had a good experience. We did not feel pressured and all our questions via text were answered promptly. When we picked up our unit all the paperwork was ready, they were courteous and professional. Lisa was very helpful. I will definitely recommend it.
Dan went above and beyond to help me locate a part, hard to find exceptional customer service like I experienced here. Thanks again!
The technicians do sloppy work and it seems to be tolerated by the service staff. If you like sloppy work this is the place to go. This will be my first and last visit to this store.
Every part I need has always been a special order part. Even lug nuts for my SxS. There prices are extremely high vs competitors. Guess thats what you can do when you are only powersports dealer in area dealing in new equipment.
And over all 5 star experience from Lisa the manager to the service manager to the delivery personnel extremely impressed and will recommend to all friends and family.
Be Careful and ask lots of questions, especially if you see a price on line for a unit. The price will not be whats advertised on the website after assembly charges, freight charges and destination fees. This information is conveniently left out of the adds
Very gpod service. Staff was helpful and we got our purchase done quickly. I would definately recommend Louis Powersports!
We drove 5 hours because we heard so many good things about this place. It Exceeded all of our expectations. From awesome customer service to a great selection of inventory. Definitely ask for Brandon Roberts! He was so easy to work with. Friendly and fast service. He will guide you in the right direction. Will definitely buy more things from here. You will not be disappointed!
Great place. They found the part that I needed and it came in super fast. Great customer service.
Just bought the baddest machine on the market, a Polaris sportsman 1000 high lifter edition. Lisa was awesome to work with! She took great care of my family and myself while we were there. After hearing so much negativity about the business I was super impressed with my own experience. I will for sure be doing business with them again!
The whole staff is always friendly, helpful and will go the extra mile to make your experience remarkable. Everyone from sales, service and parts made my experience perfect!This dealership knows excellent customer service! Don’t waste your time going anywhere else!
The parts department was super helpful in aiding me in determining the year and style of some dirt bikes Im currently rebuilding... Cant thank them enough for the time they took to help me. Appreciate it guys!
Louis Powersports gave us the best deal on our new Can Am Spyder. We live in Frisco and had been looking for an RT Limited, and after pricing 3 other dealerships, no one even came close to Louis Powersports! They were professional and friendly and gave us another discount on top of the great deal they were already offering. Paul and John and the Sales Manager Lisa were amazing! We highly recommend this company and definitely would shop there again!!!
Had a great experience buying from Kelsie at Louis Powersports, got me everything I wanted at a great price. Highly recommended
What a fantastic experience. Both Jay and Rene were outstanding. I purchased two units and they made the experience very pleasant, worked with me and made me feel like I got a great deal. I would highly recommend shopping here, it was well worth the hour and half drive. Thanks guys.Dave C
Thank you guys for the outstanding service and prices. Top notch people to do business with for sure. Thanks for the river run ticket! Much appreciated!!
My quad was one of the only things that survived the Campfire in Paradise California, the key however did not. I provided Louis Powersports with the VIN number to my quad and they had the correct OEM ignition in stock. The ignition was packaged and shipped the next morning and 2 days later it was in my possession.I cannot thank Louis Powersports enough for their prompt service. I will definitely be using then again when looking for parts for my quad or my dirt bike.
All of the employees were friendly and really helpful. Even though I wasnt there to buy much, they were able to help me with an existing machine. The service department especially was terrific, and gave me some great info about local activities as we just moved to the area. They didnt mind my dog coming in with me (very well mannered, friendly, and on a leash) and they have free video games, which kept my son entertained while I got oil and local activity info! They appeared to have one heck of a great selection, so when Im in the market, Im going here for sure.
Decided to give this place another try after a very bad experience a bit over a year ago. Called for information and talked to @KelsieT. Refreshingly knowledgeable. Met with her later that day and picked out my bike. My 5-Star review is for her.The rest of the stay is friendly, but sadly not very knowledgeable or helpful.The day that I picked up my bike, I had friends come with me. They were READY to buy a bike but couldnt get anyone to give them a straight answer on its price or answer any questions. So, Louis lost out on an approximately $23k sale.
Great place to do business. I dealt with Luke on one purchase. He is very knowledgeable as well as very professional. He truly cares about the customer. I even got a handwritten letter from him saying thank you for the business. Go see Luke he will take excellent care of you.
Just recently bought a side-by-side from them they were very helpful the financing process went smoothly we picked out our ride on Thursday and it was in my driveway on Friday...thank you for all your help...
So happy with everything! Kelsie was so great to work with and made this experience extremely easy. In and out with a new defender in less than 30 minutes!
This place is going down hill. Ive purchased two machines here in the last several years. Always brought them back for the 20 hr service. Ive brought multiple customers their way also. My last and final attempt to purchase with them this morning was a joke. You would figure trying to buy the the most expensive unit they have in a down turn market would have been different. I followed the website rules. Sent in my trade, with pics etc. Received a value but, didnt get much in return for actually working a deal. I would say most people dont have time to play games but they sure do. I guess my money and return service isnt good enough. Definitely approach this place with awareness. Im going to antlers Motorsports. No hassles and straight forward approaches there. Im done with this place.
Well they had the atv part I needed
I bought a New Motorcycle from them in June 2017. Ive had my previous bike serviced there multiple times. Just bought a new Riding Jacket today. The folks in service, Waco & Robert are good guys and always willing to help you out. Jeff and Michael in parts are courteous and professional and always treat me right. Jay V. my salesman for the new Ninja is awesome, friendly and willing to help you. I have been using Louis Powersports for over 4 years and always buy local when possible. They do good work and will help you out. Go see them and if you are in the market to purchase a new ride, ask for Jay Valdez and tell him Jeff sent you. Ride safe.
SUCH an amazing experience. Cory did a great job on servicing me and my husband on our 2 purchases. Never once pressured us and made us feel like family. I will recommend him to anyone I know!
Louis Powersports is truly amazing. They are very competitive as I researched prices in the DFW. I loved how they are not pushy trying to make a sale. Once I was ready to buy all the paper work was done promptly.We bought a Sea doo and side by side from Louis sports.Got some salty popcorn and a soda for the drive home.Thanks Louis Sports! 😊Knox Family
Called over phone let them know what time I would be in and what I was looking for. Showed up, and was told they were getting papers for me to go look at parts. After that I was ignored and waited 15 mins IN FRONT of the salesmen’s desk while it was empty, walked outside called the sales department asking if they wanted to sale a atv, they replied yes but I would have to show up in time before they close, I informed them I had been there for 15 mins in their show room, after all this they sent a salesmen that didn’t know the difference between a Can am and a Polaris. Long story short, I traveled 2 hours to another dealership and that dealership pick up louis’s atv I wanted Just to purchase from them(outdoor power sports) wouldn’t recommend Louis to ANYONE. Save your money and go to Out Door Power sports!!
The Good, The Bad, The UglyThe Good : Sincerely excellent service by the new guy, Dylan Payne. He provided lots of information before I even got there, I shared all the backup info I had and he was well informed about other factoids of interest. We walked, talked and saw all the options on the floor, including what was ready, what could be added, and what could be easily added when I found more nickels. We talked to parts, we talked to service, we talked great zero percent financing options (I love to use other peoples money).Say hi to Tony in Service when you stop by the store (that man used to jump out of perfectly good airplanes, but apparently he has gotten better).And from a buyers perspective, the team did offer warranties, additional parts etc, but were very cordial when I declined. I appreciate that. (I might have been tempted by the prepaid service and warranty if I didnt intend to stash the ATV deep in the woods.)The Bad: Nothing Bad, but see The UglyThe Ugly: THE ONLY REASON THIS PLACE DIDNT GET FIVE STARS....The surprise substantial add-on fees for freight (expected) and dealer prep (unexpected). As a recommendation, the dealership should consider a small-print addendum to their ads and website that prices quoted dont include the freight and prep fees (and simply quote them). Everybody charges them, dont be shy, we can handle it.OVERALL: What a great toy store....highly recommend
Purchased 2016 Ranger Crew yesterday. Dealt primarily with Brandon and Curtis. Very straightforward and positive experience. Very competitive price. Good folks to deal with. I had not been to this dealer before, but heard about them through a relative. They were a little further from me than other dealers, but glad I made the trip. Also talked with their service manager while there and had good impression from that. Looking forward to completing the process next week when I pick up my new Ranger with accessories installed. If you are shopping, include these guys in your search.
Melissa was outstanding. She readily worked through the details and helped me purchase a beginner dirt bike online for my Grandson in Texas. I will send them a photo of his face when he opens the gift Christmas AM. Great Operation.
Purchased 2 four wheelers and a side by side with theses guys. Paul is by far the honest salesman I’ve dealt with. My two brothers also purchased a four wheeler from Paul. If you want an open and upfront salesman ask for Paul! I truly feel he will do what ha can do get you in the ride of your dreams!
Best staff ever. Finance team got me what I wanted with great rate!! Love the team!
Very knowledgeable staff Kelsey and Lisa were very nice they got everything right down to the paperwork the selection of parts and accessories they have is very nice the store was very clean and bathrooms were very clean so if youre looking for a Honda side by side dirt bike or street bike you should stop in
Hands down the best customer service in the industry. I live in Houston, TX and drove 4.5 hours to their dealership to purchase a 2019 Can Am X3 Turbo R. Not only did they have the most competitive pricing on UTVs, Lisa (my salesperson) communicated with me back and forth immediately, every time. I was shopping between 4 different dealerships, theirs and 3 local shops in Houston. None of the Houston shops could beat their pricing or their financing. Lisa was the most responsive out of all my salespeople between the 4 shops, and she gave me the confidence in knowing that I was going with the right dealership. I was also in the market for a trailer, but it wasn’t necessary to get one. She was able to get me a Diamond C trailer and even rolled it into the financing. I made the trip up there and the unit, trailer, and paperwork were all ready for me to take delivery. Once I arrived, signed the paperwork, did a walkthrough of the unit and the trailer, and even gifted me some of their personalized gear. The whole experience was quick and pleasant. The whole team at Louis is a team other dealerships should take notes from.
Great place. Brian was a great help thanks
Corey was awesome! He helped us with everything and made sure we were well taken care of even around our hectic schedule. He was very informed about all the products we were looking at and he was relatable! He should be running the place! Thanks so much!
Ask for all fees before getting too excited to buy. Other power sports dealers give you the up front price before going to the paper work. They spring other undisclosed fees after you make your best deal. They are very friendly and cheerful.
Just bought a CanAm for my son, great buying experience, highly recommend this dealership. This is our fourth unit from them, will not be the last. Kelsie did a great job
Absolute great helpful people I ordered some parts for my 2006 Suzuki boulevard from them it was exactly what I was looking for at the best price I could find and arrived in a timely fashion (at the very beginning of their guaranteed delivery time) highly recommended
Havent been there
We went in last weekend right before closing time to just look around and ended up finding a commander we really wanted. The staff stayed a little over an hour late pulling different units around to see if we liked them. Lisa and the staff worked relentlessly hard to get us in what we wanted. They earned my business from here on out. Once again I want to thank y’all for everything yall did