Our experience with Cadillac of Greenwich was one of the best experiences purchasing a vehicle. Nice atmosphere and relaxing music. The sales and financial team was phenomenal. I would recommend this dealership if you want a great deal on buying a vehicle and a friendly staff. Thanks again Cadillac of Greenwich!!! One of the best.

Probably the easiest car lease arrangement ever made. I was able to do nearly everything by phone. Upon arriving at the store, all the papers were ready. I only had to sign, pay the first month and drive off. They were professional, cordial, and efficient. No hard sell; a class act.

Prompt service- pleasant service department and issue fixed same day! Picked up car at my office because I got tied up last minute - no issues at all car came back fixed and clean. Great experience

I cannot recommend Cadillac of Greenwich enough! First, Id like to thank Chris, the service manager, for being so accommodating to me. Despite the fact that Ive never brought my car there for service or bought a car from this dealership, I was greeted with positive attitudes and given a non-loaner car; even though they didnt have any loaner cars available or many cars in general. Both the service and sales departments are fantastic, you wont be disappointed.

Great experience here! Ron and Kamil made the whole leasing process extremely seamless. Love my new car and will definitely be back to this dealership!

I highly recommend Cadillac of Greenwich! I have leased my last two cars from them and I have had nothing but positive experiences with everyone I have interacted with over the past 3 years. Every employee I’ve worked with (both from the sales and service departments) has been incredibly nice, patient and helpful. Chris went above and beyond for my recent lease to apply every possible rebate to get me within the price range I wanted to be in and also get the car I really wanted.Even though the cars are great, I most likely would have looked at the options available from other manufacturers after my first lease, but I was so happy with the people and the service at Cadillac of Greenwich after 3 years that I decided not to even look elsewhere!If you want a pleasant stress-free experience from the very beginning when buying a new car and exceptional service that includes pickup and drop off of your car to your home anytime it needs service (with loaner drop off while the car is being serviced), Cadillac of Greenwich is the place to go!

I got my car today from Greenwich. I think this deller is the best here. Specially Rich Hanlon and Cristopher was great ❤️❤️.highly recommend

We had the absolute best experience with Cadillac of Greenwich. Everyone we dealt with was extremely pleasant to work with, super responsive, knowledgeable and accommodating. Ron especially was amazing! He and his wife drove our new Escalade to our home which is nearly an hour and a half away. We will 100% be purchasing future cars with C of G!

We had an excellent experience purchasing our car! Rich Hanlon helped us through every step of the process and was honest and forthright. The staff was kind and patient. We came from NJ and will be back for future purchases.

I had the best day at this dealership professional the guys know what they are doing . I recommended Cadillac of Greenwich the best!!!

With low supply and high demand, Cadillac of Greenwich found me the Escalade I wanted and in the perfect amount of time! Chris and the whole team were professional, courteous and easy to work with. I highly recommend this dealership and team!

Chris, Ron, Tariq and Kamil were all a great help. I did not buy a car from them but I recommend visiting! I have never seen a team work together and offer great service! No one tried to convinced me they were direct and honest yet polite! Can’t ask for much more!Also, would like to thank Eriqua for following up with me and reminding me of my appointment to come in, she gave me all the information I needed prior to going in to Greenwich from New Jersey! Wish my local dealers could learn from them

My experience at Cadillac of Greenwich was top notch! One of the fastest, easiest and most convenient car buying experiences I have had in a long time and I trade in cars quite frequently due to the amount of miles I drive for work. I had purchased a car from them years ago and decided to go back to a Cadillac Escalade from my recent Tahoe. They had the color combo I desired, rear entertainment for the kids and even managed to get the audio to work throughout the entire vehicle. Chris, Kamil and Ron at the dealership worked together as a team for us, made multiple trips to my house let me see the cars and delivered it! This type of service and convenience you don’t see a lot anymore and they accommodated my family and made the experience so easy for a mother of special needs children. Highly highly recommend their dealership for all your Cadillac needs and working with Ron, Chris and Kamil is both professional, personal and fun!!

I purchased my first luxury vehicle from Cadillac of Greenwich and I was very pleased with the service I received. I love the car and am happy with my purchase.

Went to this dealership to find a new car and couldnt be happier with the service we received from the entire team especially Chris and Kamil. They truly go out of their way to make you feel comfortable and wanted. We have been to other dealers in the area (which I wont bash publicly) and were forgotten about and had calls go unreturned. If you are looking for a Cadillac and are anywhere near Greenwich I strongly recommend visiting here and working out what you need.

From the minute I walked in the door Greenwich Cadillac and they are professional team made me feel so at ease Ive been buying Cadillacs for many many years .. havent owned a Cadillac for a number of years now Im so happy to be back

Cadillac of Greenwich gave me professional service right from the start. They followed up on every request I made the same day. They were knowledgeable and forthright in their discussions with me. I recommend them highly.

The entire sales process was made so smooth by Kamil Gujski, Chris, and Ron. The entire staff knows their product really well and did a fantastic job putting me in my dream car. I would highly recommend anyone there.

Couldn’t recommend Cadillac of Greenwich more. Professional. Polite. Helpful. Traded in my Escalade for a new one, came from Newtown to work with them and this was my first time working with them. I had a great experience from the first call I made to the day I picked up my new car. Definitely will give my business to them again. Wonderful experience. Thank you.

I am so happy with my experience at Cadillac of Greenwich! I was in search for a very specific Cadillac Escalade ESV for my boss, and I must have called 100 dealerships. No one was as helpful, friendly and accommodating as Rondell at Cadillac of Greenwich. From the discovery process of trying to find what had all of the features my boss was looking for, to the process of purchase, and white glove delivery service, I cant say enough about the professionalism and star customer service Rondell and the team brought. He was with me every step of the way, answered all of my questions and made everything so easy. I highly recommend the dealership and look forward to telling everyone to check it out. Thanks Rondell!!

Had a great experience returning a leased Escalade and getting a new 20221 Escalade. The staff is friendly, responsive, competent and knowledgeable. Chris Whiteside and Kamil Gujski and Chris Whiteside were especially good to deal with.

I had a great experience at Cadillac of Greenwich. These guys are on there game and made getting into my new car a pleasure. I went in with my homework done which they appreciated and got the deal done. Keep up the great work.

This rating relates to the service department. I called looking for a repair quote in regards to a left rear wheel bearing on a 12 SRX. I was immediately put off by the woman who answered the phone in service. It was as if my inquiry was a burden and I should be grateful for her assistance. In addition, apparently its my job as the customer to get a quote for labor AND parts? Could she not have called the parts department herself to create a grand total cost? No, I had to be forwarded to the parts department and it was my job to figure out the math. Fortunately, a very helpful woman named Harper spoke kindly and assisted with part information (hence a 2 star rating). Ultimately, it wouldve cost ~$550 for the repair. Found an independent shop thatll do it for $350. Ill keep the $200 and deal with a nicer Caddy dealership in the future.

Professional, Clean and friendly service from all the staff!

I really enjoyed working w Kamil Gujski, from the moment we spoke through the moment I drove away w my new Escalade. Super professional and well prepared, he knew the vehicle well. He listened to what was important to me and made it work. Thanks Kamil.

Cadillac of Greenwich contacted me for a free premium service I didn’t even know I had. There were no hidden charges. They picked up the car at my home; deep cleaned it before returning it same day. Top notch.

From moment I walked in, Tariq was courteous, professional and especially patient. He personally made this experience comfortable as we discussed all options. At the end of the day I had all the information needed but was pleasantly surprised by follow up phone calls. At some point I decided on a purchase and realized part of that decision was based on how Tariq presented Cadillac, it’s tradition and it’s future.Chris Whiteside, the business manager at Greenwich Cadilllac, added the finishing touches to this transaction by literally taking me by the hand and explaining every detail at length. Most impressive was his commitment to this process and what I realized was a pride and focus in his work that is rare today. I felt much more secure in knowing I made the right decision, thanks Tariq and Chris

Excellent customer service experience with Ron and Kamil.

I was able to take advantage of the contact-less optioned offer. My car was picked up, serviced and returned to me. It is safe, fast and convenient.I highly recommend Cadillac of Greenwich.

👍🏼👍🏼👍🏼 Five star facility and five star people

The experience was unmatched. We were treated with tremendous curtesy during the process. There was no pressure, only a positive experience.We would recommend anyone who needed a quality vehicle to visit Greenwich Cadillac.Thank you.Michael & Holly Marrone

Minnie in service did a fantastic job! She was both kind and professional. She listened to my concerns and outlined the options carefully and clearly.

It was a wounderfall experience staff very friendly made me feel at home if shopping for a Cadillac see them

This was the worst attempted car buying experience of our life. My wife was on the phone with a sales rep. from noon yesterday late into the evening trying to gain information and show we were very interested. We live 2 hours away and the next day my wife packed all three kids up in the car (all less than 5 yrs old) and drove to the dealership and called ahead to let them know she was coming for the car.They began appraising our car for a trade in so she could purchase the car she had been discussing with the sales rep from the day prior.Another couple who was from the community came in said they wanted the car my wife was going to get and the manager of the facility gave them the car before evening coming back out to tell my wife; leaving her in the car with the kids in the heat. He said that becuase they were long time customer he felt obligated to give them the car.This place has no integrity, no morals would never go there again. I couldnt believe what they did to my wife.

TL;DR: Go to Cadillac of Greenwich. Buy your car from Tariq. This was the best car buying experience I’ve ever had.Extended Version:I decided on Friday night that I wanted to trade in my 2017 Escalade ESV Platinum for a slightly newer (but otherwise identical) one with fewer miles. After a terrible service experience with a dealer in NJ, I wanted to be 100% certain that I’ll have CPO warranty until the 2021s start coming off lease in a couple of years. After searching the Cadillac CPO website, I found a blue/tan 2018 at Cadillac of Greenwich equipped exactly how I wanted and with fairly low miles.After spending most of Saturday morning explaining to my wife that this was a completely rational decision and that I had not in fact lost my mind, I filled out the online “start your deal” form and arranged to stop by around 4 PM (I live about an hour and a half away). The price on the 2018 was fair and the quoted value for my trade was about with what I expected, so I hopped in the car and headed to Greenwich.The experience at the dealership was flawless. My sales consultant, Tariq, was a consummate professional. After a quick test drive to make sure nothing was amiss, I confirmed that I wanted to buy it. Tariq and Chris, the business manager, made the purchase process absolutely painless. Actually, scratch that - they made it fun. Chris presented various protection options (tire and wheel protection on Escalades with factory 22” wheels is a must here in Pothole Village) and payment options, and we reached a deal.The only hiccup was that the 2018 had just arrived as a lease return a day or two earlier and thus hadn’t yet been through the shop (this was the Saturday of a holiday weekend). When I said I could just come back to pick it up, Tariq offered to deliver it instead. I accepted, and he arrived yesterday - right on schedule - with the new vehicle and took my trade back to Greenwich.I literally grew up in a GM dealership, have worked in senior management at a dealer group, and have a deep understanding of the inner workings of the business. The culture of customer service starts at the top and permeates an entire organization. From the word go, it was evident that Cadillac of Greenwich has the right culture (they reminded me a lot of Carl Sewell’s “Customers for Life” philosophy, which should be required reading for every dealer and its staff), and that their people live by it. If you’re in New York or New Jersey, it’s well worth the drive. My professional life is extremely busy and my schedule is generally very fragmented, but these guys made the purchase process fun and unbelievably easy.Finally, I’d be remiss not to give credit to Kamil, the sales consultant who responded by email to my original inquiry but was tied up with other customers when I arrived, and Ron, the GM. Awesome people all around. Go there; you won’t be disappointed.

Ron did an awesome job helping me with my purchase. Extremely professional and detail oriented.

Ron the manager was great! He answered all my questions and helped me find the car I wanted over the phone and had all the paperwork done and set up before I got there. The dealership was extremely clean when I got there and he got me in and out so quickly! I would definitely recommend Ron and Cadillac of Greenwich! Such a great experience!

My friend purchased a car from here and he informed me of the experience. He put me in contact with the salesperson he worked with and I am currently trying in the process of purchasing a new SUV for my family.

Rick and Rich did an outstanding job. If you are looking for top tier service, these guys will not disappoint. The entire process was painless, the best car buying experience Ive had thus far. Thank you again!

Purchased my first car from this dealership which happened to be a pre- owned Lexus. I worked with Ron, the sales manager and he made the entire process very enjoyable and stress free. He was very fair and trustworthy. He promised to have some body work done for me and the car looked brand new on pick up day and I was more than happy! I also liked Warren the finance guy and Raj who helped with the insurance and paperwork. Overall, this is a very classy dealership with a great crew that I would recommend to anyone.

Thank You so much Cadillac of Greenwich, also thanks to my salesman Valdemar Honore, you are the best!!!

Rick Miller was an amazing salesman. He is no nonsense and a true professional and I would never consider buying a car anywhere else. I highly recommend Rick Miller from Cadillac of Greenwich!

Outstanding experience from start to finish! The team was responsive, thorough and fair. Their honesty and integrity coupled with excellent communication skills surpassed my experiences with other dealers. I highly recommend Cadillac of Greenwich.

Very easy experience buying a new Cadillac. Rich, Franco, Rondell and the whole team were super friendly and knowledgeable… They did a great job with social distancing, cleanliness, and making the entire process seamless and fast from a paperwork perspective to minimize any inconvenience.I would highly recommend.

Courteous & clean. The service department always trIes their best to accommodate my needs. The techs are knowledgeable about the cars. I definitely trust them. I highly recommend this dealership

I bought a Escalade from them. After a few months the car has engine problems. The cost to repair the car was over $3000. Tried to call and email the sales people and manager. No call back and no email back. When I went to speak to them at the dealership. The manager kept saying AS IS. So I’m writing this AS IS review. I would never buy a car from this place. Buying from a franchise dealer should have some support. They refused to call Cadillac to see if I can get any support from Cadillac. They refused to assist in any way. I would not recommend this place.

Amazing Service & super easy process to purchase thanks to Chris & Richard! The best in the business

Edit on 5/6/21. Have now purchased 3 Escalades from this outstanding team - Ron, Val, and Chris in Finance. The purchase experience was pleasant, the team thoughtful and very kind. Will buy another vehicle from this team in the future. The service is top notch to boot...and another reason we keep coming back. Minnie is outstanding thoughtful and we are very happy the team always works hard to get things right.

We were extremely pleased with our experience at Cadillac of Greenwich. We were given many options to choose from and key information which made our final selection that much easier. I have purchased four Escalades from this dealership and I can’t imagine buying a Cadillac from any other dealership. They have never disappointed me.

Cadillac of Greenwich made buying an automobile a very pleasant experience. They treated me with respect and worked with me during the purchasing process until we were both happy. I will certainly consider buying from them again.

I have nothing but good things to say. My salesman was Kamil. He was professional,knowledgeable and played an important role in the purchase of my XT4.

The process was seamless from scheduling through to loaner car pick up and return. I just wish I had understood better what was covered and what was not with my lease! Millie- the coordinator is efficient and very nice as well.

Very courteous. The service department were very helpful. They reminded me that my premium warranty is still valid and performed an oil change and tire rotation for free. I will definitely be going back there again.

Excellent service from Cadillac of Greenwich. They came on time, picked up my car from our driveway, did everything that was needed in a timely manner and dropped the car off in the driveway when they were done. So efficient and so helpful during this time of limited contact.Thank you!!

I had a flat tire and contacted roadside assistance. A technician came out changed my tire, then went back to Cadillac and brought me replacement tire. The tires were switched back out and the spare returned to its place. Quick and easy and I never had to leave my house.

Ron was extremely helpful and informative. Transaction was quick and seamless.

If paying $242.87 for an oil change and tire rotation is your jam, then this experience was okay. I found this to be far too expensive (having used dealerships like Ingersoll Auto and other GM dealerships in the area for years). They also said my Cadillac XT5 with low mileage that has squeaking breaks was “how it was made” so the breaks still squeak.

Mike was great. Responsive and very helpful. This was a super easy and positive experience.

If you are looking for a fair deal and some real solid guys to work with you have found it here. Ron, Chris, and Richard are the guys to look up to grab a new or used Cadillac

My dealings with Ron and the dealership was overall a good experience, Ron did a great job dealing with the bank to get me a good rate. Everything was done over the phone being I live in NY. The pre-certified vehicle I purchased was delivered to me which was nice. The only Problem is the rims are in bad shape that’s why I didn’t do 5* but other than that all is good.

Respectful, helpful and a friendly atmosphere

Everyone I meet was nice and respectful. Scott in the parts department to the 2 young ladies at the front desk, and I can’t forget the ones who’s working on the car.Thanks

The service was prompt the waiting area is very relaxing and the job was well done.Customer service was very excellent and sanitary. Needs some coffee in the waiting area, lol.

Purchasing a car at Cadillac of Greenwich was a great experience. It can be intimidating, but I felt everything was fair and clear and we got a great deal!

I would like to preface this with the fact that our purchase experience was phenomenal!! However, our service experience was much short of that. I have never been one to use the service department as we have our own local mechanic that does great work. That being said, because we had such a great experience in the sales department I figured we’d give the service department a shot... and with it being free for the service and free at home pickup and drop off who could turn it down. Now for the experience: the service dept called and said they’d pick the car up by 0830, however they showed up and hour later than that. They did spray inside the car to sanitize it... for themselves... however when they dropped it off the guy just hopped out and handed me me key. Clearly they were only worried about their safety and not me or my family’s. An oil change took 7hrs and they returned the Escalade more dirty than it was when it left my house... which was quite an accomplishment! I can say without question I will not be using this service department again, nor will I be recommending it to anyone. So disappointed after such a great experience in sales, as stated earlier. You expect much more from the dealership service dept when your vehicle payment is over $1000/mth. Very underwhelmed :-/

Very clean, honest . courteous been going there for ten years and always good service

The Service Department personnel are helpful and courteous.

Great car buying experience. I highly recommend Ron for a new vehicle purchase.

I brought my Cadillac Escalade in for service the rear screen was not working on my entertainment system and I had some problems with the noise on the front end and the steering column they made all necessary repairs within a day put it through the extended warranty and was off and running the next day, I am had a great experience with all of the service providers at Cadillac and a lot of extra help from the manager I am extremely satisfied with all that they do in the car they take with my car would recommend them to anyone

Jefferey and Ron were very helpful and patient. They answered all of my questions and gave me a great deal. I will definitely buy my next car there and encourage anyone looking into a Cadillac to go to this dealership. I’m very happy with my car and the experience.

Everyone from the manager Ron, to Chris in finance, to the salespersons Rich and Tariq, were all extremely professional, thorough, and very fun to deal with. This is my third purchase from Cadillac of Greenwich and I will continue to return to this dealership - They make you feel like part of the family - the service is unrivaled!

Super shady new salesmen staff, very unhelpful and borderline rude. The old staff was what you expected a dealership to be. I miss those days and got so spoiled by their attention to detail. Sadly this no longer exists.

Seamless experience from scheduling, drop off, explanation and completion of the service needed, and the pick up of a clean car. Fully satisfied customer!

I can’t say enough about this dealership! Mike and Raj were both amazing. Completely over-the-top, jaw-dropping, incredible customer service. From having extra Velcro to re-attach my EZPass to the new vehicle (!!!) to having a cord for me to keep to connect my phone to Apple Car Play, they left no detail unattended to. They even dealt with another dealership for me (totally different brand of car) to take my other lease back. After a really disappointing experience at another Cadillac dealership, this team made me see for the first time that car shopping/buying *can* be a pleasant experience. Warren, the finance manager, was patient and detailed with all of the paperwork. The headphones were all charged for the entertainment system. They didn’t rush me, answered what seemed like 100 questions, and did it all with a smile. WOW, WOW, WOW is all I can say! The only other brand I can compare this level of customer service to is American Express, which always knocks it out of the park. These guys are THE BEST!!!

Excellent service. I was having a problem with the My Cadillac app on my iPhone and the Service Mgr took time to get it resolved by GM support and then showed me how it works. That was an extra plus, in addition to getting my car serviced. Thanks!

Im left wondering how a service appointment and subsequent conversation with the Service Manager at Cadillac of Greenwich, Mike Phillips, escalated to the point where I’m now scared for my own survival.After setting the expectation for same-day-service, Mike and his team told me that I would have to leave my vehicle with them indefinitely, and that I would only be guaranteed a loaner car “through the weekend”. Having made an appointment early in the week for Friday morning with Mike himself, I was assured that they’d take a look at everything the same day. The issue was not so much the bad news I had received - but the inability to communicate with the service manager over the phone after receiving this news, having left a message, waited hours, and having been told “you can see him when you come in” - compounded with his extremely hostile attitude and reckless behavior once I did so, that has spurred my interest writing this review.It had seemed from my perspective that Cadillac of Greenwich were happy to let my car sit around unfixed, and were in no rush to correct a number of rather unsettling issues for a premium car with 4-digit mileage. Had Mr. Phillips or his associates chosen to articulate the position they were in regarding Cadillac’s regulations of the procedures of warranty work with the same professionalism of Cadillac’s corporate staff, I can’t imagine the situation unfolding as it did. The crux of the matter, as relayed by corporate during a phone call I had after retrieving my unfixed car, is that all issues with a vehicle, even intermittent ones, must be fully reproducible on premises before any sort of work to be paid for by GM’s Warranty can begin - even diagnostic work. For example, Cadillac would not permit a dealership to disassemble a steering wheel if the customer reported intermittent noise coming from that location - even if the customer is able to produce evidence such a video recording of the issue occurring.This policy differs so significantly from the procedures I’ve experienced at other top-line dealerships (Lexus, Mercedes, Infiniti) as well as independent mechanics, to the point where I was left feeling jaded that Cadillac of Greenwich was refusing to address my issue in a manner that respected my time. Rather than calmly explaining this policy and its reasoning (namely, liability) to me, Mike decided to raise his voice with dismissiveness - “I don’t care what video you have on your phone - that’s how it is”.Crucially - rather than caring to explain why one TSB applied to my car but not another, Mike took a condescending attitude and began shouting at the top of his lungs about having “35 years of car business experience” continuing on how as a customer “you’re not in control - I am. Because it’s my dealership. And I can refuse to service whatever I want. Now give me my keys - and get out of my shop”. In the middle of this tirade, he ripped his face mask off. I can’t help but speculate that the plexiglass barrier in between us may not have been adequate to prevent the spread of COVID and certainly violated both state and federal guidelines for virus transmission prevention in an indoor space.Mike ranted and raved about how I was “wasting his time”, when from my perspective - that’s all his department was doing with mine. Rather than explain his situation regarding the policies to me as his associates at Cadillac Corporate did, Mike made me feel threatened, abused and degraded. I’d like to add that I’ve never been asked to leave the premises of an establishment before, in my entire life.Would Mike have treated me this way if I looked or presented myself more like his usual clientele base? Unclear.What is clear - given the Service Manager’s hostile attitude and seeming inability to follow basic health and safety procedures, I can’t in good conscience recommend you take your car to his department for any reason - and have serious doubts about returning to their sales floor.

Nosey pushy salesman. Barely sat down before he was all over me asking pushy nosey questions. I quickly walked out.

Just leased an XT6 from this dealership and the price/experience was amazing. The sales manager Ron gave me a quote over email and there were no surprises when I showed up in person to sign the contract. Due to Covid most of the paperwork was done before I showed up to the dealership so I didn’t spend all day in there. Highly recommended dealership and they also show support to first responders.

I live in upstate NY, the vehicle we wanted to purchase was at Cadillac of Greenwich. The Cadillac I was looking for with AWD is rare. Ron answered my call and in 5 minutes we were friends, in 20 minutes I had a fabulous deal on the Preowned Cadillac I wanted. Ron personally delivered the Cadillac to me at my daughters house in White Plains. With in 15 minutes the deal was done paperwork was signed and I was on my way home. The vehicle was everything Ron had promised. Very professional, kind and accommodating. The experience was short and sweet in a word AMAZING. I was treated like they only customer in the world. If this is our new normal, it’s wonderful. I would definitely drive 3 hours to purchase from Ron again.

Great service and great people

Amazing service- couldn’t have been more helpful and knowledgeable!

Mike is a great service manager! Customer friendly. Smart. Thoughtful. The faces of his associates show he leads well!

The salesman, Ron was awesome! Very easy transaction and I love my new car.

I feel confident & safe with the high quality, expertise, competence and professionalism that Cadillac of Greenwich demonstrates.I could have selected one of many places to bring my car to for this repair; but I chose this dealership to perform the airbag recall service because of my confidence in your staff.Thank you.Maryann Fleetwood

Made appointment. They were available and fixed tire issue in an hour, upgraded the software with a required patch, car cleaned .Very nice service people

I test drove (and ultimately bought) a car I found on an online search. This was the first car buying process for myself, so I dont have much to compare it to, but I think it went well! Frank was the sales person I did the test drive with - he was so friendly and happy to help me out with all my questions. Ron did my purchase and walked me through all the steps that would need to happen from start to finish including mailing forms back and forth since Im located in Boston. Unfortunately, I was making my purchase at the start of the Covid pandemic - Fortunately, Ron and his team were dedicated to getting my registration completed, and though it took a few extra days due to closed DMVs in Massachusetts, they did it! I very much appreciate the level of service I received! Thanks again to the team!

I recently had my first experience with Cliff at Cadillac of Greenwich. He was extremely knowledgeable and took the time to understand my wants and needs. He wasn’t pushy at all and suggested the perfect vehicle for me based on everything we discussed. I will definitely be going back and asking for Cliff when I’m ready to purchase my next car! 5 stars!

I honestly was not expecting to buy a car that day. But I walked in to look at the brand new Cadillac Escalades and I met Rondell. He was one of the best salesman I have ever come across. He 100% made my process as quick and painless to the point where I buying the car was just a function of the service he gave me. First he quoted me an excellent price and then offered to have the vehicle delivered to my home to test drive. After I did, it took him less than an hour to come back with the paperwork to sign and I had a brand new Escalade with no hassle. I absolutely love my truck and so do my kids. Best Experience Ever!!!!

First time taking my car to Cadillac of Greenwich and I am very pleased with the service I received. William and Minnie were both super courteous and helpful. They had my car ready for me the next day after having it towed there, which I am very grateful for. 5 stars all the way around for these guys!

Had our first service today. Pick Up and delivery to our door was great. Sales and service have been a pleasure to deal with.

Was looking at used Jeeps online on Sunday and sent an inquiry, Ron Douglas called Monday morning and answered all my questions, then got credit approval and we pretty much finalized everything before noon. The asking price was fair to begin with so this was a painless, no haggle and easy decision. The next morning I drove 2 hours to CT, test drove the Jeep and was home in PA with my new Jeep in time for lunch.I’m very pleased with the Jeep and the short and painless purchase process. Ron answered my questions quickly and it was obvious he knew the car and was well prepared before we spoke. In fact, Ron knew more about Jeeps then salesman I’ve spoken to at actual Jeep dealers. Both Ron and Rich Hanlon (who helped finalize the sale) were a pleasure to work with. Thanks guys!

Ron was fantastic. He gave me first right of refusal after a vehicle I was interested in was available for sale again. Very friendly, addressed all my questions & concerns, and made the car buying experience my best one yet! Ill specifically go to him for our next Cadillac even though its a 3 hour drive away.

Amazing service- couldn’t have been more helpful and knowledgeable! Definitely the best dealer in the northeast.

I went to Cadillac of Greenwich to lease my first car (the xt-4 premium luxury)! I was helped by Raj and his manager Ron. Id been car hunting for 2+ months, and been to many dealerships. At each dealership Id feel a lot of pressure to make an immediate purchase, except for at Cadillac. Raj and Ron were the only people to really talk to me, get to know me, and help me make determine if the car fit me and my needs. They were personable, informative, and answered all my questions. The customer service experience was excellent, and I really enjoyed working with them. Ive only had the car 24 hours, but I know I made a great choice going with Cadillac, and working with the Cadillac of Greenwich team! Highly recommend swinging by here if youre in the market for a new car and asking to speak with Raj or Ron!

Serena is by far the classiest person for help on the car. She always makes time for me and appreciates my needs all the time. Truly a great experience for me and anyone else that comes through here.

Nice and easy, got a Loaner - Cadillac Escalade, even though my Car is Chevy SUBURBAN - Exactly as promised . Car was in and out within few days, not Like some dealerships holding weeks and no Loaners! Thats what is Greenwich Cadillac is about!Very Happy with their Service department!

Everything went smooth and I left there with my beautiful car. I’m very satisfied with the service!

.......THIS IS A TOP CLASS DEALER, WITH AN EVEN BETTER SERVICE DEPARTMENT !! MIKE AND MINNIE, ALONG WITH WHAT FEELS LIKE MY PERSONAL MECHANIC, EDWIN, HAVE BEEN KEEPING ALL MY CADILLACS ON THE ROAD, OVER THE YEARS ! I MORE THAN RECOMMEND CADILLAC OF GREENWICH FOR ANYTHING ! AND EVEN IF YOU BOUGHT YOUR CADDY SOMEWHERE ELSE, SERVICE IT THERE, YOU WILL NOT GO WRONG !!

Friendly, efficient, and knowledgeable staff. On time with drop off and loaner car, followed up with estimate time. Came back to pick up a clean, serviced car! Overall very good experience

Always satisfied at Cadillac of Greenwich. The service department is outstanding, and I am always made to feel like a top priority. I love that my vehicle is returned with a fresh wash after each service appointment! My office is close by so I drop the truck off, I am always offered either a loaner car or a ride back to the office. The staff goes above and beyond my expectations!