Overall a clean and enjoyable shopping experience.This store was easy to find. There is ample parking and even electric car charging available. It would be hard to access with a wheelchair, however, as the sidewalk has a significant rise and there were not any convenient access points. The store was clean and well lit, staff were kinda and helpful, and the shelves were well stocked. Aisles were somewhat small but well organized. Checking out was a bit of a wait, as only one cashier was available. Overall good.

Went in for a webcam. (Todays Coronavirus modified paradigm for most medical attention seems to be virtual personal consultation rather than in-office visits.) An associate noticed I was searching in the wrong area (photo and imaging rather than computer peripherals), and recommended an item they had personal experience with. Good enough for us! Happy to be on our way quickly to complete the days adventures.

Jesse was extremely helpful to me as I am new to PC gaming. Took time to walk me through a lot and price matched for me as well. Yall need to promote him already

I had to bring my computer in for an upgrade and these folks here at the Gresham store took wonderful care of me and my system. Daniel went above and beyond with my quest to get an upgraded graphics card Gage was excellent with phone calls and updates and Mona tolerated my warped sense of humor. I used to be a Fry’s customer. Now I’m all about the Geek Squad. Thank you. A+ service!

When you go to Best buy you do not know what kind of service to expect it seems like its never the same, but this time regarding the salesperson it was excellent I asked her if she could teach me a class on all the new things related to buying a brand new TV as I explained to her P2 Vizio TVs I have which are now about 13 years old and I had purchased them when they took them off the shelf to replace them with newer models have very reliable I never had a reason for any repair, but I did know a lot advancements in technology has changed. In my mind I kind of thought that she would rush me through everything so quickly I would walk out of the store not knowing much of what she had said, I was completely wrong and completely surprised, she took her time not once rushing and I left there with quite a bit of new knowledge.She was so nice and help me with a couple other items ensuring that I received a discount on an item that was not marked correctly and again with a great attitude for once leaving Best buy I was totally happy if there was an issue which most of time I find people upset is when you go to purchase your item there is always a long line which is not clearly defined and it really takes way too long to complete your purchase, though you see a number of staff members more or less just talking with each other, but on this trip the person that helped me I believe those also a supervisor she helped me all the way through the process, we werent cutting in front of anyone but she was very quick a and finishing my purchase.Sure wish I could recall her name bad on my part because I definitely would have mentioned her in here, I will be going back very soon and I will see if I can locate her and will let her support a fantastic service I received

Didnt have what I wanted. But were nice and order one that came in next day free shipping.

Came here looking for an iPhone case. There were 2 employees standing in the same isle right next to me. Neither one said a single word to me. After they walked off I was able to find the cases I was looking for as it was right in front of the area they were in front of.

Edwin was the best! So helpful and took time to explain everything to me even when he was super busy! I appreciate the help and service. Thank you

Always have what I want and the employees are always fast and nice

A great place for all things electronic. They have very competitive prices on the latest TVs and home audio, for your home theater experience. I found the staff to be friendly, and knowledgeable. They also have home appliances. 🏡

We went here 10 min before closing and were able to get what we needed quickly. They were super helpful.

Good area best buy will always be the place I go for my technology they never disappoint me(knock on wood) and they offer great protection plans and their technology is very well monitored and good quality! However the sacks are a but pricy seems like a movie rental place on their snack prices. But there is that as well.

Had an issue with my printer, thankfully I had a Geek Squad WARRANTY that i purchased along with it. Based off the error code all they could do was replace the product. Apparently it was on sale when I got it, but they gave me in store credit for its current price which was about $20 more! So I can get a new printer without a worry! They really surprised me with how great they were especially because it was such a hassle just to get the appointment in the first place lol. I would recommend Best buy I would also recommend Geek Squad!

Electricals / electronics? - no place compares to Best Buy, neither in breadth of products nor in price (Lowest price match Garantee).

The associate assisting me was very nice and answered all my questions. It made my purchases so much eash

The staff is timely, courteous, and attentive. They are truly customer oriented. I love the Gresham location ***** service

Short of available associates because of the holiday, so I left. I am overall pleased to shop at this store with many past purchases.

Cody - a store cust service rep was the greatest. He is quick to offer help, went the extra mile to explain the differences of t.v. models, etc. It has been a long time since going to Best Buy. After this experience I will definitely shop there more often.

When I made an appointment with the geek squad, I was unsure as to how they would help me, but I am glad I had no preconceived notions on it, because Mona Ramchand was the most caring, nonjudgmental technician I could ever hope to have. She made sure I understood how to do what I needed to do, for wireless communications from any corner of the nation we wish to travel. Thank you, today, Mona- you made me cry happy tears with the help you rendered- I was connected with an actual person willing to take the time to help me. After the last 2 years of chaos, it was a fresh sense of moving back to what I knew as normal. You made the grandmothers day, thanks :)

Paid 400 bucks for a faulty phone. At first I thought I just didnt have it set up correctly,but after being on the phone with my carrier,and going over every possible solution for 45 minutes,the tech person on the line came to the conclusion that it was the phone. This was at the end of day 14,and the store had just closed. Purchased the exact model phone from the carrier and it worked flawlessly right out of the box. Unfortunately,Best buy only allows 14 days to return. Im an old guy,and not very tech savvy,so I had no idea it was the phone that was messed up. Bottom line,Im out 400 bucks on a new faulty phone. Missed it by 1 damn day!

Ive loved this place ever since it opened. Everything from the beef noodle soup to the lamb and marrow dumplings (that Ive not seen anywhere else), its all good. When the auntie who runs the place retires, it will be a tremendous loss - lucky for me shes a strong, sturdy woman who seems to love her shop.

Dishwasher delivery and installation was stellar! I’ve had several appliances delivered and installed and the dishwasher team was exceptionally awesome. Best Buy Gresham is a good choice if one needs to replace a dishwasher!

I dont give many five stars but, thanks Alex, doing your job well, and treating customers in a friendly manor 👍

I was inquiring about a new laptop with the latest version of windows to stream my videos. The staff was very knowledgeable about how the software could assist in the development and implementation of the process. The sales associates were very helpful in addressing the amount of RAMS I would need to publish and stream my contents. Overall this was a pleasant and informative experience. I would recommend this business for those who are interested in understanding how the software changes and integration process can work effectively for you long term.

Nick from the camera department is amazing! He was super friendly & very helpful!

Exactly what I needed at a good price. Salesperson was so helpful!!!

Gentleman in the gaming section knows his stuff! Him and the guy at the front desk were both awesome very informative. My son used his protection plan on a headset he got from here two years ago, it was a super easy process. My son got home with the new one only to discover it wasnt compatible with the Xbox so we had to go back again last night and exchange it out. I was very impressed with the service and attention my son was given when trying to find a specific headset. My son ended up with one the guy recommended based on what my son was looking for. It was cheaper too and he oves it.

Made an appointment to have an iPhone repaired—a repair for a touch screen malfunction that is covered by an Apple recall and repair program. Was clear that this was the issue when we made the appointment. Customer Service would not look at the phone until it had been removed from iCloud. Great, did that - and lost all of the photos and other data on iCloud. Only after that did they say that they would not repair the touch screen because, and I quote, “we don’t know what else is wrong with the phone.” There was nothing else wrong with the phone so there was no reason to refuse to fix it. They then offered to fix it for $500 — even though it was under an Apple recall and repair program and should have been fixed for free. And all of this took almost two hours. So, two hours later, we lost a ton of data, didn’t get the phone fix, and they tried to scam us. Great. Thanks BestBuy.

Went in to checkout tablets for my daughter. Was greeted by Cody in the electronics section were he was very helpful and understood we were trying to be discrete so the little one didnt realize we were buying for her, for her birthday. He explained our options and recommended one based on our needs and did not try to talk us into something more expensive than what we needed.

Great staff, Great selection, so much under one roof at reasonable prices, and great customer service.

Worst Customer service. I have spent about an hour waiting for someone to sell me unlocked phone, and I was told to wait for an associate and an hour later I was told they been looking for me but didn’t see me... I’m here by the Cell Phones!!!! Still waiting, I think Prime shipping is faster than people who work here

Typical of my experiences with Best Buy...If I could give it no stars I would. I was on hold for 47 minutes, to confirm they had the product the website said they did.Got to the store, couldnt find the item. 52 minutes later I finally found someone who works there, to be told um, I dont know lady, did you look around? ...17minutes later, the supervisor on shift (I think she was like 12) said the website? Yeah we dont have one. I said one what? The item? She responded no website... I just walked out...

Nice store the staff was helpful in answering all my questions

I went to see the Geek Squad about my laptop. I received excellent service by very professional service techs. They were courteous, informative, and the service that they performed was stellar!

Service was awesome. 2 employees approached us and asked us if we needed help and they gave us recommendations for a sound bar that was within our budget, but still had good sound. They were also really flexible with letting us keep it there while we ran to the car to pick it up.

The sales representative was very knowledgeable and helpful to a couple of seniors. Recommended for all. Thank you Best Buy.

O yes hunny.... Customer service is excellent. This places reminds u to be thankful the employees dont have to hound you to death to make a sale....

Had i wanted, easy enough checkout and personel was nice.

As usual they dont crowd you but when they see you in an area for awhile they come over and see if you need help. They are always very knowledgeable, patient and honest. Great store. Great people. I highly recommend the Gresham best buy!

Friendly staff. I entered just to see whats the latest and greatest and found the prices were reasonable and the staff was pleasant.

Bought a new cell phone. Guy working the area was super helpful!

Store was easy to find, and well stocked with most things. Organization of items was completely off though. Went in looking for a wireless network adapter for a computer, and started off near computers and accessories. The adapter I was looking for was in its own special section closer to cell phones. Would be nice if the isles had some sort of name display. I didnt expect to find wifi devices near camera equipment.

Best buy return policy is one of the best and I always buy the warranty because they will exchange for any reason or no reason lol.

The employees were helpful and I was in and out fast. Found exactly what I was looking for and I didnt have to wait on shipping. I enjoy going to Best Buy sometimes. My wife does not enjoy it.

Hed what I was looking for...... just way more then I wanted to pay for it.

Great customer service! Our representative Ray was very attentive, polite, knowledgeable, and helpful. We lucked out and got the last item in stock, too!

It was cool, up until there was a revelation that we were at the wrong store...

I went into Best Buy on Saturday looking for toner to a Lexmark printer after leaving Office Depot. Neither place had the toner that we needed however the young man named Tyler at Best Buy tried really hard to help me find one even though it was not at his store. I will recommend this location. Tyler deserves a raise for his customer service and great attitude

I went in for a Geek Squad protection plan replacement and it was quick and easy. The employee was very friendly and helpful.

Michael B at the Gresham Best Buy is incredible! I needed a new phone and he made the whole process easy! Excellent experience.

The sales associate Christina (I believe was her name) was extremely helpful and very friendly.

Went to buy laptop internal hard drive, salesperson showed me solid state deuces and external drives, saying that these were the only ones available. I thought that this was strange but Ive been out of the market for a while. Later talking to a sales person in the video department, he found what I wanted (out of stock, but could be ordered) and he ordered it to be delivered in 2 days. Im not sure why the computer department sales person could not have done this. Needless to say, I was not impressed with their computer salesperson. But I did get what I went to buy.

Yasmin & Iratze were both incredibly helpful! It was easily some of the best customer service Ive ever recieved (at Best Buy & elsewhere)Thank you for making my trip a breeze and answering my questions!

I bought a phone there and Im very satisfied

Best Buy Gresham you have quite a gem of an operations manager by the name of Matt B. I doubt I have had better customer service in the past 10 years. Matt was absolutely thorough with my purchase of a backup camera and remote starts for our vehicles. I made eye contact with him as he was leaving the store for lunch and he didnt hesitate to pause his departure to help me with my second request on a different day. Both transactions/interactions I had with him were professional and accurate. Bravo Matt! Its obvious why you are in the position you are in at Best Buy. They are fortunate to have such a stellar team member.

Brandon was terrific and very professional. Brandon needs a promotion!!!

Knowledgeable staff and very friendly.

This Best Buy is fabulous. Workers are extremely helpful in the phone app section. Fixed my concern in about 5 min. Very satisfied with the performance of the personnel. Great store.

Trying to get help from home is horrible. I bought a computer over $1000.00 and couldnt get in contact with the Geek Squad.

Decent location. Not a big selection of DVD anymore. Guess everyone has a blue ray player?

SERVICE WAS SLOW and not competent. Bought a computer and phone and were there for over 2 hours. We went to return the items and the same thing happened and they could not return the computer because of how they set it up. So frustrating! Will try again today but will need a tranquilizer to get through it without having a nervous breakdown.

The BEST SERVICE EVER on electronics gear thanks to information from Joseph & Jenny at the GRESHAM Oregon store. Any questions my sister or I asked pertaining to the different needs for our individual modems & routers to Joseph, he was able to provide details and include comparisons between tbe other feature items on their available products with info from Jenny confirming the ease to get the product up and running. The team work from Joseph and Jenny at this BEST BUY facility should be noted, rewarded and cloned as THE BEST BUY WAY & PRACTICE!Thanks & Much Appreciated!LisaS

The staff there are friendly and courteous, and they have a lot of items that I need

Purchased a GE washer & dryer that has reversible doors. Wanted the doors reversed, and a left side exhaust on the dryer which should have been done at the warehouse. It shows up, and doors are not switched, and no left side exhaust, and delivery crew cannot do it. I refused delivery and was now advised by Best Buy they cannot change dryer exhaust, I said hell with it and will do myself, no issue with warranty. Wait 5 days, the pair shows up again, doors still not switched. Then Best Buy calls to see how things are, and now tell me they can switch the dryer exhaust, but now I have to wait weeks. Nobody knows what the other are doing. Then they change the tech guys arrival, 1st notice they were going to be here 0700-1200 hrs which they provide 3 days in advance, and then at 1000am, then send an e-mail saying they will show up at 1200-2000 hrs

Meh its best buy... have you seriously never been? Well this one isnt different than any other Ive ever been to in any discernible way.

This place has the best employees. They go out of their way to find you what you want. They also guide you in setting it up.

I’m an addict so unless Im locked out of the store Im happy in here, but the staff was better than usual today. #miCrOSoFT should dispatch duo enabled hardware expert soon+ #sURfAceLaptopGo demos arent out yet?

Employees were friendly. Seemed to be a lot of staff, yet we still had to wait an excessive amount of time for somebody to answer our question.

Good. I was talking to them about video editing and one employee is quite knowledgeable on the subject.

Good visit this time. Asked for a blue shirt and had help within a couple minutes. Unlike other times when slow ask for help and no one came to help me.

Went in today to buy a headset and a VR set and had some help from a knowledgeable assoiciate in the computer area named Omar it was a good experience and I felt like he knew what he was talking about. He forgot to remove the spider wrap from the headset (no big deal) but honestly the woman up front didnt even ask for my reciept and just unlocked it so I guess it doesnt matter anyways. Was still a good experience regardless 5 stars from me.

Wow! Curbside pickup was lightning fast here. Ordered on the app and it was ready for pickup in 3 minutes. I arrived and someone met me at my car before I could even pull up the app to let them know I was there. A couple minutes later I was on my way. Amazing!

Bought a new Fitbit watch there yesterday and the salesperson actually offered to do all the setup for me. This is why I shop at brick and mortar sometimes. I even got a better price than the internet.

People who work at Best buy are trying their best but the corporate office is overdoing what they need to do to keep the store going and Im very upset that they got rid of 90% of people who had over 5 years with the company I hate to admit I only shop here when I absolutely cant find it anywhere else

Didnt have the tablet I wanted but the store was clean, well laid out, and staff was super friendly! Just please, carry some cheap tablets!

Excellent service, and qualified professionals at Geek Squad. Friendly and helpful workers.I buy all electronics at Best Buy.

Used Geek Squad for the first time. I was very impressed. Took computer in and they fixed the problem and had it back in two days. Outstanding service.

It was good, large variety of headphones. Got in got out. Quick and easy

Got wrong information on a phone plane that was to compadable with my phone and wasnt

The employees were knowledgeable about the technology that they were selling

Great service, satisfied.

Did not have what I needed. Were able to substitute for another. The guy was really nice and apologetic. This happens sometimes.

Super nice, busy, clean store. People are friendly and helpful exception of few.

Got a printer cant really say I like going to next buy.

This location is an absolute joke. I’ve bought several items, all including geek squad protection yet they refuse to give me my money back for a device that broke within the first year of owning it and they never have what I’m looking for. Do not shop here if you value your sanity.

Not enough people. Couldnt find anyone to answer my question about a wall mount price.

Helpful staff service was good they did not have what I was looking for In stock so they ordered it for me hassle free thank you

Was buying a new desktop computer and a gaming monitor and mouse for my grandson we got great service and recommendations

I went to best buy to turn my regularTV into a “smart TV”. They picked exactly what I needed. The Amazon Firestick, works great!

Good products and great service

My computer was compromised a week ago. I took it to the Geeks and they cleaned it all up. It took several days, but the work was amazing for my old laptop

I always go to Best buy because I could always find information from people who know what theyre talking about most of the time you go to these places the people dont know what theyre even job is but when you go to Best buy they do know what they are and theyre very professional about it

I’ve been trying to get ahold of someone in the store for over 2 months!! No one answers the phone. I guess that’s what you get when you spend over $7,200 in home theater equipment! It finally rings so long someone in a different time zone answers and tries to direct me. Nothing! Anyone recommend anywhere else to go after I return all this equipment?Terrible terrible terrible customer service. Joseph Driver in magnolia is fantastic though. The only reason I bought everything. The guy deserves to be apart of a much better organization.

Worst customer service. I strongly recommended shopping elsewhere.

Always go here. Pretty good inventory .

They always have what Im looking for.

Good friendly staff helped me the moment they saw me looking for someone.

Despite the long line due to Covid, the staff was very helpful and quick to get people the help the need. As soon as I walked in the door, a masked employee assisted me in finding a phone case that I was looking for, and he found it like like 3 seconds! Thanks for practicing social distancing and keeping everyone safe!

Curbside pickup is amazing! You go online enter in the parking spot number and someone brings you the order.

Item not in store and expensive