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AT&T Store
197 Westbank Expy Suite 1315, Gretna, LA 70053, United States
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AT&T Store
Comments
GL
Review №1

RONALD WAS VERY HELPFUL. HE ALSO ANSWER EVERY QUESTION WE HAD ABOUT THE PHONE. THANKS AT&T FOR HAVING A GREAT EMPLOYEE. THANKS RONALD FOR EVERYTHING AND TAKING YOUR TIME HELPING US

Ch
Review №2

Ms. Ray was pleasant and patient as she attempted to troubleshoot our issue. The entire staff was attentive and courteous.

Am
Review №3

Visited this store expecting a headache like all phone stores. However, I️ was pleased by the exceptional customer service. The manager got to me quickly and she was nice. If I️ need anything in the future I’m definitely going back, good for y’all! Thank you

Ma
Review №4

Ray and her team are amazing. Definitely go see her

Si
Review №5

Outstanding service and very knowledgeable, and the Manager, Ms. Dailey excellent customer service!

JL
Review №6

Mylangel was so nice and friendly. But most important, she knows her stuff. With her knowledge, we were able to pick out the perfect phone for my mom. Thank you for all of your help!

Bi
Review №7

I visited this store yesterday an employee by the name Ronald was suppose to assist me I went in wanting to upgrade my phones on my account, during assisting me Ronald was extremely rude, seem very uninterested in helping me, at one point Ronald tells me I need my iCloud information so I contacted my daughter who screenshots and sends me my password and i show the screenshot to Ronald stated he does see anything and tosses my phone at me, and told me to come back on Tuesday when other employee who speaks spanish will be available to assist me and This isn’t my first time having an issue with this employee at this location I visited the store in December and he was unprofessional then as well, but there was another young lady in the store that was able to help so I don’t get if she was able to help me and understand me why couldn’t he do the same... I believe if an employee is going to work with customers isn’t having patience a requirement.

Ra
Review №8

Customer service is exceptional. They are very helpful and are not those pushy sales people that we don’t like. I always feel welcomed at this location. Thanks for everything. Will be back again.

Te
Review №9

Mya was so helpful and sweet. She assisted my husband and I with great customer service. She gave us info on where to go to get our AirPods and help us add our apple watches to the line quickly. She had a great and positive spirit since we walked in the store and left. They need more associates like Mya to make a customer feel more welcomed and relieved when they visit this store. Thanks again Mya, you rock.

Br
Review №10

No info visable really no dividers or sanitizing and its in the mall

Sa
Review №11

I had a super delightful experience. Ive been being a grandma about getting a smartphone for the last few years and the staff didnt make fun of me for that. They also listened to my silly needs of having a phone thats small enough to fit in my hand easily and that Im clumsy af so I need the best case. At first, I was the only one in there with the 1 employee, but any time more people came in, she was always good at multi-tasking and was super friendly and fun to chat with while we got my phone set up.I generally dread going to the phone store, but now that I know which one is the most chill, Ill go back whenever I need.

Qu
Review №12

Super long wait all the time

Ty
Review №13

I love to visit This AT&T location because the employees are very helpful and courteous and always willing to offer assistance.

An
Review №14

Raychelle was working this beautiful day, the greeting that she gave me was GREAT 👍🏽... I told what I was in for, to pay my bill, we laughed and talked about other stuff also, but the welcome she gave me, oh I said that already such a wonderful person... then conversation laid on about apple watches, so she took her time and showed me the difference between both watches and I made a selection and bought one that day... sometimes just a simple greet and smile will brighten up someone else day!!! Thanks so much Raychelle... Oh did I mention that I drove from Baton Rouge too... I’ll see you soon

Ro
Review №15

I got Tv and internet service for $75 dollars. The manager and, staff were so professional, polite and warm welcoming. Enjoyed my experience and will refer.

Ki
Review №16

Great customer service.....cant wait to go back. Got 2 phones for the price of 1. How can you beat that.

Ke
Review №17

Great staff. Theyre very knowledgeable!

An
Review №18

There is no pay/etc kiosk and when I went there was one person working. If there were a self service kiosk there would have been no waiting. The person who was working didnt even acknowledge me for over 20 minutes

Ka
Review №19

Tried out phones, traded in my phone, and purchased a new phone within half an hour! The staff member with whom I worked was knowledgeable and professional. Highly recommend!

Ch
Review №20

The customer service is great!!!

Sa
Review №21

Great staff. They upgraded my internet for FREE!! That’s the way to end a vacay.

Cl
Review №22

Another store near by. UPS

My
Review №23

Friendly staff, wide array of options, fast service.

DA
Review №24

HAD A GREAT EXPERIENCE AT THIS LOCATION AND THE STAFF WAS VERY NICE AND KNOWLEDGEABLE!

Jo
Review №25

Awesome customer service

Mo
Review №26

I was looking for a lost object.

Te
Review №27

Employee was very nice, store had minimal stock

ma
Review №28

Really clean location and friendly staff

Ca
Review №29

Treat customers fine.

Br
Review №30

This is is the worst cellphone store I have ever seen the employee are not nice and there is nothing in the place is practically empty

Kr
Review №31

Was not satisfied with the customer service.

ED
Review №32

Super nice and proficient

Tr
Review №33

Only had one person working had to wait about 45 minutes before getting served.

Ki
Review №34

Thay was nice

An
Review №35

Great customer service

Sh
Review №36

Great service!!

Ch
Review №37

The manager is totally a jerk ! She is not helpful and arrogant..she is totally ignoring us since we want to return a phone.

co
Review №38

Its cool

Be
Review №39

Great people

Ro
Review №40

Horrible customer service

Mi
Review №41

Great experience

Sh
Review №42

No help at all

De
Review №43

Okay to switch!

Da
Review №44

Zero for customer service

Kh
Review №45

Gd

da
Review №46

👍🏾

To
Review №47

The manger

Al
Review №48

Fiya service

Information
18 Photos
48 Comments
4 Rating
  • Address:197 Westbank Expy Suite 1315, Gretna, LA 70053, United States
  • Site:https://att.com/stores/louisiana/gretna/122094
  • Phone:+1 504-366-0016
Categories
  • Cell phone store
  • Electronics store
  • GPS supplier
  • Telephone company
Working hours
  • Monday:12–6PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:11AM–8PM
  • Saturday:11AM–8PM
  • Sunday:11AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Planning
  • Quick visit:Yes
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