I’m an effort to obtain a mattress after Hurricane Ida, I contacted the store to see, if I was able to find something, could they deliver to Louisiana.Went to the store and Jackie was so nice and helpful. Was genuinely concerned about my daughter complaining of back pain and showed her how to determine correct support when looking.Would highly recommend.

Professional quick efficient service. Everything we needed was in stock. Wonderful staff pleasant knowledgeable and an absolute delight to do business with. 10/10 will buy from again

Service is great. Will definitely be back for my next bed purchase.

We needed a mattress ASAP. My wife and I had a memory foam mattress that caved inward and we’ve both had lower back pain for the last few months. The sales associate (working 4/21) was really professional. It was very obvious that he knew everything regarding their products as well as their computer systems. Sometimes you can go to a place and tell the employees are just getting by on base knowledge. That was not the case here. This guy was a wizard! Super fast, knowledgeable, and had our best interest in mind. Absolutely no hiccups. I wish customer service was like this in more places. I can verify my purchase as well. I’m definitely not some “bot” poster. Highly recommend this place.

Lamont did a great job for us! He walked us through the various options and helped us find the right mattress in our price point and time frame. Top notch customer service!

Very friendly and knowledgeable. I will definately send anyone I know looking for a mattress to this place.

Mr. Randel was a great person. Made our shopping experience quick and easy.

Lamont is an absolute treasure! His honesty was so refreshing and he made us feel like he had our best interest in mind. I didn’t feel like he was “selling” just informing; he is very knowledgeable on every product in the store.

We were in looking at mattresses and Lamont was so wonderful! As soon as we have ourselves situated we will definitely be back to buy from him!

Lamont did a great job with our sale! Will definitely be back!!

Great service, great selections and Lamont gave awesome service and information to help with my selection 👍

Our first time in this store and Lamont was absolutely amazing. He made sure to take his time and saw what we liked. He took his time with us and made sure we found the perfect mattress. Definitely recommend!

Lamont took his time to give us a comprehensive comparison of the different firmness of the matteresss .We did buy from the lower end of the line and felt no pressure to by up or at allWe highly recommend this company

My mother appreciate her new mattress. Thank you Lamont.You are a great salesman

The salesman was nice, knowledgeable and extremely helpful. Thank you so much.

I had a very pleasant experience. I did not feel pressured to buy any one particular mattress. I was offered several choices, and given good information to help me make my decision.

My wife and I went into the store on a whim searching for a reasonable priced queen mattress for my mother n law. As soon as we entered the store Lamont greeted us without being overbearing as most mattress salesman are. We told him what we were looking for and he immediately began giving us options and moving other mattresses out of the way to get to one we had an eye on. We decided on a model mattress that was marked $600 and he informed us it was a close out and priced at $500. We were immediately impressed with his honesty on pricing. After we completed the purchase he wrapped the unit up in plastic and helped us load it into my truck, then brought us moving string to secure. Will shop here again in the future. Highly recommended

Great prices and Ms. Jackie is pretty amazing! She helped me with a lot more than just a mattress! We will definitely be buying feom the this time and in the future!!

Never thought buying a mattress from Jackie could be so much fun. Jackie was great.

Mr. Lamont was awesome with customer service very patient, I was pleased with his service and helping me find the best mattress for me! Definitely recommend him at your service!

Very helpful and knowledgeable on mattresses! Didn’t take long to find the right one for us!

Fast, friendly service, very pleasant. Will definitely go back for our next mattress

Great selection and great service!! I forgot the name of the gentleman helping us but he was extremely nice and helpful.He showed us everything that was in our price range and was not trying to upsale us into something we didnt need.

Excellent representation. Explained the difference between the mattresses we selected. Overall experience at the store was well appreciated.

The young man that helped us yesterday was absolutely amazing! He quickly understood what we liked and disliked. He then used that information to guide us to just the right mattress set. To my surprise, he made the entire process of finding and buying the perfect quality mattress as easy and stress free as anyone could possibly imagine or hope for, with pricing that none of the other stores we shopped at could beat . All on top of having ridiculously comfortable mattresses, most with a 20 year warranty and one year comfort guarantee!!(That’s what we got on ours anyway)Unfortunately I don’t remember the guys name and I wish I did! I’m sure you know who you are. Young black man at the Highway 49 and interstate 10 intersection next-door to Starbucks. I even offered him a sizable tip and he told me he wasn’t able to take it. That’s real honesty and it’s something that’s hard to come by these days. I will recommend all my friends to you from now on. You got a customer number for life!!

The sales person was great, no pressure.

My shopping experience at your Gulfport, MS location was very pleasant. You have an exceptional team member name Lamont who made my purchase stress free. He was professional, knowledgeable, patient and courteous. And someone in sales with those qualities in today’s time is not easily found. My experience the same day at your D’Iberville location was terrible. She is doing your company a disservice for people who do not know you have another location. So glad I drove to Gulfport and met Lamont to assist me.

It was a pleasurable experience. Jackie was very helpful and quite friendly.

Just another day giving a bad review to a place that had so many good reviews but, also a couple of bad reviews in which myself and my wife experienced some rudeness from Jayme the manager. At first it was a pleasant greeting and a tour of all their mattresses. She gave some good information but, at some point in our visit it became uncomfortable. She kept saying that she wanted to EDUCATE us on mattresses and wanted to make sure we know what to watch out at other places and questions we should ask. Im not sure how many times she repeated that but, it was like we were getting a lecture and that we were kids or something. Also, after we told her that they were our first stop but, we still wanted to visit other places to be able to make an informed decision she kept pushing for the sale until it became uncomfortable again. She kept repeating she wanted to be the first and last stop and not a callback option. At that point my wife was walking out the door and was in no mood to stay any longer. I know for the majority anyone working in sales works on some type of commission. However, you should get to the point where you are so pushy that you run customers off. Ive worked in retail for 20 or so years and have learned that you need to feel out your customers and dont be so pushy to the point where you run them off. Im sure they have great products but, when the store manager acts like that it will only drive customers away.

Low to no sales pressure at the Gulfport store. Our salesman was very knowledgeable and patient. We found the perfect bed!

Lamont from the Gulfport Store on Hiway 49 was very pleasant knowledgeable and efficient!

Super quick and efficient! Jackie Sullivan was very knowledgeable and exceeded our expectations. Thank you!

Lamont and Ms Jackie we’re both great. So respectful and helpful. Great at helping me find the perfect mattress. Thank you!

Jackie was very helpful explaining all the bed features on the bed that we bought. She also took the time to suggest what kind of pillow I will need. Please pass my gratitude to her.

We are moving and of course we were looking for just a temp mattress since this move is temp. We were helped by Lamont and he did fantastic. We did visit Mattress Firm prior to shopping here and we did not get the service Lamont gave us. I can honestly say Mattress Direct never disappoints!

Very knowledgeable staff and excellent service. Shopped the competition and there is no comparison! I highly recommend Mattress Direct!

Lamon Randle was an amazing sale man. Not pushy, or overly aggressive. He was very nice and found me a mattress quickly with a great price.

Great experience with a very knowledgeable Jackie. Definitely recommend shopping here.

Jackie was so courteous & most patient with me. She had a picture in her mind of what I needed & she talked me thru the whole process.

After wasting SO MUCH TIME at other local mattress stores we stopped in Mattress Direct on a desperate whim. We worked with the amazing Mark who not only beat every other deal from all the other stores, but also knew what he was doing, was quick and efficient and listened to us and got us exactly what wanted! Highly recommend this store before wasting your time at the other local mattress stores, don’t forget to look for Mark!

In store service is very good. All I have to say is DO NOT leave the store unless you are absolutely sure you have checked and DOUBLE checked your order. I had faith that the manager would know what he was doing, he was phenomenal to deal with in the store. But, he rung up the wrong mattress....First, it took a week to receive the mattress, I felt something was wrong with it immediately. We slept (well tried too) on it for one night. I tried to convince myself that it was just because it was brand new. Then I saw that the tag said FIRM and I clearly indicated in the store that I wanted PLUSH. The very next day after we got the mattress I went straight back to the store and told them it was wrong. NIGHTMARE! We have been suffering with the wrong mattress for over a week now because they couldnt correct it sooner. Our correct mattress is coming this week but, the mattress we have had to suffer with is absolutely TERRIBLE. Have not had much sleep at all this whole time. ;(Totally disappointed, but at least they are fixing it.....Note to self: NEVER AGAIN

Excellent service, knowledgable and friendly staff: Lamont made what I’d thought was going to be difficult and tiring into a very positive and enjoyable experience. I will definitely recommend mattress-shoppers to visit Lamont Randel @ Mattress Direct in Gulfport

We had a great experience, I came in not knowing what I was looking for I was helped Jackie and she was amazing to work with. The staff is knowledgeable and friendly Id definitely recommend this company its very professional

Amazing staff. They were helpful and not pushy I got what I wanted and was gone in no time. Love the service will use for my future needs. And its 1/3rd of you life be comfortable people.

Polite and very friendly service.

Extremely rude and unprofessional. They were misleading with their so called exchange program and tell you everything that you want to hear until they get you to sign that paper. Dont be fooled by this company the way the mattress feels in the store is not the way it feels when you recieve it. Total waist of money. Their customer service is horrible. Would never go back and would never reccommend.

WORST CUSTOMER SERVICE! STORE MANAGER DONT KNOW HOW TO TREAT THEIR CUSTOMER RIGHT. HE TURN OFF THE LIGHTS INSTEAD OPENING FRONT DOOR AND TALK TO YOU DIRECTLY HOW RUDE IS THAT!!

Mellisa was very helpful and helped us stay within our budget. Great prices and service!

Place to go if you want to sleep good

Best tempurpedic prices around . Mark cooks the best hamburger too and is doing a great job

Very professional and helpful

Very helpful staff.

Didnt have anything we were looking for.