Very nice people and a very fast in and out when picking up and dropping off the rented equipment. You can never do enough to get a perfect score. there is always room for improvements and ways to make yourself and your business better, but I would highly recommend telling someone to give United Rentals a call for any equipment that they need. Very happy and satisfied with my rented equipment and staff.

The staff at United Rentals are always so pleasant and there to help. Everything from renting to the pick up is a good experience.

I was confused as to which trailer I was getting. I paid online for a trailer rental and it was not there at creosote location so when I called they said it was at seaway location so the info that I had entered into the system was all for nothing because I had to repay at the seaway location. Hassle. Other than that it was a good experience

Unknowingly Rented a UTV that had slick tires and no 4x4, and emergency brake was inoperable. I rented it to move a boom lift around and it just bogged down. I ended up out $300 for rental plus two days work due to this. They refunded the rental for utv but I’m still out about $1100 dollars. I do appreciate they sent out a tech to help but I was unable to finish the job. The other kicker was the windshield blew away about a mile down the road when I left. I came back and they blamed the guy who loaded it because he put it backward on trailer. ? I don’t know.

I’m thinking about suing UR. I extended my rental to a month and UR picked it up the next day. Scott, the local manager now tells me he will not set the excavator back without charging me another setup fee. That’s unacceptable and I need the excavator to complete my job. UR is costing me money and time.

Great machines! Best service! They also have the friendliest sales and accounting out of all the rentals everywhere (and I’ve been in many places). Thank you United Rentals, carry on!

EASY PROCESS

Scissor lift rental arrived on time. No problem with delivery or equipment, but took 7 days to remove lift from customers driveway. First call they said No problem, should be picked up today. Second call was transfer back and forth then hung up on me. Called the phone number on the website. The nice lady called the local office, who told her they had a driver in the area and would pick up ASAP.Rental insurance, that I specifically declined while making the reservation at the website phone number, was added to the transaction. Why was it presented as optional if it is required?And finally, my customer called again today to inform me that the driver ran over their mailbox when picking up the lift yesterday. And didnt even say anything about it.Thoroughly disatisfied with this experience. Its been a total fail for our customer relations.

Update - My original review was forwarded to Chelsea at the Gulfoprt office. She stated that this was the first she had heard of the billing issue, and that my original request for a credit was actually handled by their home office. She was very apologetic and corrected the billing issue, crediting more than the $226 difference (which was definitely not expected). This is the customer service I was looking for. I just expected someone to accept responsibility & make it right, and she exceeded my expectations! Thanks Chelsea!Original Review -1st - the lift that I rented was delivered 4 hours late, which caused my job to run behind (paying OT).2nd - I billed my customer based on the invoice that they e-mailed (no mark-up). A week later, I received another invoice in the mail for $226 higher that the original. I called their home office asking why there is a difference. They e-mailed the wrong invoice originally, and they would not credit the balance on a mistake they made. My customer has already paid the original amount, and I feel that it would be wrong to ask the customer to pay more based on URs mistake.I would not normally complain about the late delivery, but coupled with UR not accepting responsibility for the billing mistake, its just bad business practices.

I rented a reach forklift and received excellent customer service and great equipment. I will definitely be back!!!!

I called for a rental and none were available. I posted for help online and an employee (kevin) offered to come do the work for 1000. Now, How does he have access to the machine but i can not rent it. Bad for business.