VERY POLITE FROM THE TIME WE WALKED THROUGH THE DOOR. STEVE WAS HAPPY YOU EXPLAIN THE DIFFERENCE IN THE MATTRESSES. LET US TAKE OUR TIME TESTING THINGS OUT. WENT OVER ALL THE OPTIONS AND PRICE POINTS. EVEN DEMONSTRATED THE MATTRESS COVERS.EXPLAINED HOW IT IS AN IMPORTANT FEATURE TO HAVE.DEFINITELY GOING BACK TO THIS SHOWROOM & RECOMMENDING MR. STEVE.IT IS SO HARD TO GET QUALITY SERVICE LIKE WE DID HERE.MY HUSBAND WAS TOTALLY HAPPY ALSO.

A dedicated staff to serve the customers. When it comes to mattresses and pillows the best is to go in person where you can test what is to sleep in one of these mattresses. The staff is knowledgeable and can make your purchase very smooth. The payment plans offered by the store are really affordable, especially in these times.

Clean location, friendly service. Steven is very easy going. No pressure to buy. Goes above and beyond to get additional discounts and faster delivery.

Our sales associate, Stephen was wonderful to work with. He was knowledgeable and informative of the products. He was not pressuring us. Patient and he takes his time to make sure we were satisfied with the sale. I recommend him to other customers.

Hands down the best mattress purchasing experience my husband and I have ever had. Stephen was amazing, helped to entertain our two year old and could answer all our questions. Very happy with our purchase and recommend you come to this Mattress Firm to get your next mattress!

Extremely happy, Stephen was so respectful, and knowledgeable and did not push me into a decision. Told me the pros and cons and I made my own decision. Would I recommend your store, You bet I would!

Stephen was a pleasure to work with. He explained so much about mattresses we didnt know after having our waterbed for 30 years! Most importantly, we got a chance to actually lie on some foam mattresses and realize we didnt like them!He never once pressured us and let us decide which bed we would ultimately buy. We are moving out of state but still have many relatives here and we will be sure to recommend him.

Mr. Stephen Wallace was excellent! He comes highly recommended! He is a very personable individual! He had us try out a few beds with my wife to see what what we liked! I will definitely let my friends and family members know about him!Thank youTattiana & Lord

The staff was wonderful and so competent.They were so good at assessing my needs and had nice personalities as well. I highly recommend

Stepen was an extremely knowledgeable and helpful sales person. He rely explained the different options and took time to fully answer our questions! Give that man a raise!

My salesman Stephen was as informative and easy to speak to as any I’ve had before. They have every mattress type and size you could ask for obviously. Great sales all the time, very clean, very organized. Incredibly easy experience.

It was a great experience Stephen was great the process was quick when I bought my mattress and the shipping was way faster than I expected I would buy again but Im hoping this new mattress last for about 15 years.

After shopping around different vendors for nearly three weeks, Stephen P Wallace addressed our sleeping needs by helping us determine the right mattress type and finding us the best deal for our money. Clearly the mattress was what we came for but having such a knowledgeable and friendly merchant was a bonus that made our shopping both easy and comfortable. Thank you Stephen.

I walked in this store just to look. It was myself, my daughter and her fiancee. Next thing i know, Ive purchased a mattress, and so did my daughter. I cant begin to tell you how pleasant, and nice Stephen was!! This gentleman give me so many discounts, and free gift. I was just pleased with the way that he treated me. He was professional, respectful, very patient with me, and very witty, which he made me laugh sooo hard.. He was just absolutely amazing!! We will definitely return to that store and send my friends and family. God bless you Stephen...

Its the 2nd time I come into this store for different beds of course. Both encounters have been pleasant. They really went out of our their way to help, they were informative. Its hard when more customers came into the store but they managed to keep calm and keep it moving.

Alex was and still is the most helpful sales rep Ive ever interacted with. Question after question, he had an answer that exceeded any of my expectations, even with examples. He helped me find the perfect mattress under 30 minutes after mentioning the back problems. Ive had the bed for about 2 weeks and Ive NEVER slept better.Im very lucky that I was taken care of by someone that was so knowledgeable about beds. I would have settled for a bed I only read reviews about online, but he showed me the perfect mattress I needed.It even took less than 30 minutes to set up everything and he helped get it delivered in no time. No hassle and no worries even after I received my mattress. Very happy with the service and professionalism at this Hackensack mattressfirm!

Great experience. Salesmen help us find the perfect mattress and the perfect price.

I had a great experience with this store. Stephen helped me pick out a new mattress. I told him my budget and he worked with me and showed me all different options. He was well educated on the products they sell and he was very friendly and welcoming. There was no pressure to buy on the spot either. The store was really clean and nice as well.

Working with Stephen was such a pleasure !! The transaction took no more than 10 minutes!! He helped me choose the best mattress within my budget. I am completely satisfied with entire process!!

My husband and I don’t normally post reviews but in this case we really thought we had to! Let me start by saying both of us hate mattress shopping as we’ve had unpleasant experiences in the past and often times feel pressured to purchase before we’re really sure the mattress is a good fit for our comfort. This has resulted in bad choices as well as bad backs in the morning!!!! So we approached our trip to Mattress Firm with reluctance to say the least! Well let me tell you we were fortunate enough to meet an amazingly patient, knowledgeable and kind salesman - Steven! He asked us what we liked and showed us each mattress, then told us to take our time in choosing. We said we wanted to come back again and try them again before selecting. He completely agreed and said he’d be there when we needed him and happy to help us along our buying journey! We returned several times and each time he greeted me and my husband with a joy-filled personality and a sense of calm that made our decision an easy one. Because even though we had ventured to a few other stores to also check those mattresses we were most comfortable not only with our selection but our salesman as well! We told him that we were going to stop in even after we bought our mattress just to say hi!!!! He laughed and said he has many other clients that do the same and he welcomed it!!! So if you’re looking for a mattress we strongly recommend you pop in the Hackensack Mattress Firm and ask for Steven!

Alex was super patient and very helpful. He really knows his stuff!

Alex was great - Looking forward to my new mattress!

Seriously, what an upgrade from Sleepys. I read a ton of good reviews and decided to try myself. Stephen was amazing. Gave us a great deal and so responsive. then, we had to return the bed for a firmer one with their guarantee he was just amazing. Never tried to upsell us and made sure we had the best deal!

I liked the place, clean,clear,nice store x buy mattress, the seller very respectfullAnd the best one offering mattress in good prices.

I visited the MattressFirm in Hackensack. I knew what mattress I wanted but was not particularly going to buy that day. After working with Mr. Stephen Wallace, I decided to buy that day. He made sure I got the best bang for my buck. recommend this location!

As soon as my family walked in, we were greeted with smiles and laughter. One employee in particular, named Alex, was tremendous. He honored the price another employee told us, and showed a true passion for what he does. This man deserves a raise!! Alex showed us numerous mattresses without complaining and made sure my family was comfortable purchasing it. Hope he gets to see this message because he deserves a lot of credit. I 100% recommend the Hackensack location.

Stephen was very accommodating and knowledgeable.

Steve was great, helped us every step of the way. With COVID he was nice enough to put down a sheet so we can actually lay down and test out the bed. We tried multiple beds and every time he moved the sheet to the next bed. Class A customer service, make sure to ask for him.

We walked into the store looking for a mattress for our 9yr old son. The employee, Stephen Wallace, didn’t pounce on us and gave us the time we needed to look around. Shortly after, he walked over and offered his assistance. He was very informative, knew his stuff about the different types of mattresses offered, adjustable bases/box springs and pillows. He made us feel very comfortable and not pressured at all. We liked several mattresses, and he suggested one which was on sale and very comparable to the others we liked. The money we saved on the mattress was used towards upgrading to the reclining, massaging base and a pillow. He didn’t pressure us to purchase the upgrades, that decision was totally ours. It was an all around great experience. We’re expecting delivery next week and couldn’t have had a better experience. If you’re looking for a mattress, Mr. Stephen Wallace is your guy.

Great service! Our salesperson Steohen was personable and knowledgeable. Feel very confident about my purchase.

Best sales man in the Industry.

The gentleman, Stephen, was very courteous and helpful. I would definitely suggest anyone to ask for him to assist them.

Sales representative was very knowledgeable and helpful. I got what I wanted in 30 minutes. His advice was helpful.

I was in a bad situation. A friend who is disabled and lives in a horrible boarding home in bergen county had been sleeping on a 2 inch mattress and it caused him a lot more pain.So I contacted Mattress Firm and spoke to Alex who listened to me and got me a great mattress and a great price. When it was time to set a delivery time Alex did his best and got me a time that was possible, as my friend cant always be available due to his disability and poor living conditions.Thank you Alex! God bless you always!

Alex at the Hackensack store does a very job at taking care of customer questions and needs.

I was interested in purchasing a box spring for a twin size bed. The salesman at the Hackensack location was knowledgeable and the purchase was made in less than 15 minutes. While there I inquired about the Thermapedic mattresses. My questions were answered and I greatly appreciated the fact he was not at all pushy. That in itself would make me inclined to shop here in the future.

The manager in this store is an angel sent from heaven. He is the sweetest person I have met. Very professional.

Stephen is very friendly and earned his sale. Loved the experience and I’ll definitely come back and tell my friends and family to get served a great nights sleep.

It was my first time visiting Mattress Firm. Alex was the salesman who helped us choose the right mattress for me. He was very knowledgeable, friendly, professional, and worked with my price range.

Very friendly and helpful service. Steve was able to guide me quickly to the right mattress and accommodated my need for a delayed pickup. Will definitely be returning in the future.

I recently purchased a pressure smart Lux pillow top King prime mattress at the Hackensack location. Needless to say Mark Trezza the sale associate was very professional. As well as accommodating to my concerns. He was very knowledgeable and made my mattress purchasing experience a breeze

Excellent customer service. Didn’t feel rushed. Very helpful. This is my fourth mattress purchased from the Hackensack store.

The minute I walked in the door I was warmly greeted but Stephen, the Salesman. I told him what I needed and he went directly to the mattress he felt was best for me and I knew that was it ! Stephen put no pressure on me. He was so knowledgeable and I had utmost faith in him. Besides, he was a DELIGHT !!

If youre looking for a mattress consultant and not a used car salesman this should be your first and likely last stop.Working with Steve was an absolute pleasure.With so many options available to chose from, Steve helped me navigate through the options and price ranges until I found the perfect fit.Knowledgeable, kind, patient and professional.

The representative, Stephen was helpful and knowledgeable. He was both efficient and timely. He offered suggestions that better helped me to make a decision in my purchase. I will certainly recommend his services to family and friends. Thank you!

I received excellent service at this location. I didnt feel pressured to make a purchase, and I was able to walk out with the mattress that met my budget and comfort level.

Steve was very helpful from the second we walked in the door. Didn’t push anything on us but did point us in the right direction.Very good experience, he saved us a few dollars and we had the bed at home the same night.

Ariel was amazing, she is a highly knowledgeable customer service expert. She was extremely helpful with assisting us with finding the perfect mattress that fit our needs and budget. She made mattress shopping and great experience!!

I loved my experience. The salesperson was extremely helpful and attentive to our needs. Highly recommend!!

Manager Steve was super knowledgeable, personable and patient. We felt we got a fair price an, as we had hoped and expected, he threw in a few freebies; definitely a d actually enjoyed the mattress buying experience there.

Alex!He gave me best recommendations what I want and best dealI got lucky to meat him.Thank you so much.

I was highly pleased with the customer service and knowledgeMost importantly the prices!I recommend them to anyone that is looking for a good nights sleep on all around Quality service.Not to mention free delivery .

The Sales Associates Stephen Wallace was extremely Professional, Friendly, Knowledgeable and Helpful. I would highly recommend going there to purchase any Beds, Mattresses, Bedframes, or Pillows. Thank You for an extremely pleasant customer service experience!

Very helpful and kind, knowledgeable staff

Emplyee was great..

Good Guidance!Stephen was very helpful and steered me toward the right product.Our guests are very comfortable today on our guest bed.thank you!shipped fast and right on time!

Very friendly didn’t try over selling extras. Didn’t waste a lot of my time

Great experience, Alex was supper helpful and I ended up buying exactly the mattress I wanted and he took care of having it delivered in a day.

Very good experience. Steve was helpful but not pushy. Looking forward to my new mattress

Bought a mattress last year and had such a great experience came back this year to buy one for my guest room. Quick and easy. Reasonable prices. Ask for Steven he’s great.

Steven from the Hackensack office was a delight to deal with. Awesome experience!

The man who help my husband and my self was supper nice, i love the way he care about the customers, I definitely recommend this play to all my frien, thanks u so much for u help.

Great service. Stephen was knowledgeable and extremely helpful.

Mr. Stephen Wallace went above and beyond to explain our mattress choices in depth so we truly understood the type of mattress that we were getting. He also gave many suggestions which were helpful and was very personable. Great experience thanks to him and we will be referring our friends and family to this location.

Robert is truly one of a kind. He is intuitive, friendly, and extremely informative. He made sure my son was completely comfortable when selecting his bed. My son, being 6’4” wanted a pillow top. Robert took the time and patience to explain and educate us as to why my son needed a firm bed. My son reluctantly took Robert’s suggestion and made his way to the firmer beds. Well, once my son settled in, he was pleasantly surprised at how comfortable he was on the icomfort foam, firm. As Robert and I worked on the paperwork, my son remained in the bed very relaxed and more importantly, comfortable.Robert is very knowledgeable in his craft and I high recommend anyone looking for a mattress to go and see Robert in Hackensack. You won’t be disappointed and will leave extremely satisfied. And, a week later, my son said he has never slept better and he no longer has back pain.Thank you, Robert.

Robert Davis was absolutely fantastic! He answered all of the questions I had and was very knowledgeable. He took his time explaining and showing me all the different types of mattresses the store has to offer. No pressure at all, great service! Definitely would recommend!

Stephen is an amazing salesperson. You can tell her cares about the customer and their needs/concerns. I highly recommend anyone and every looking to buy a mattress to go to this location. Thanks again Stephen!

My experience was great good service and comfortable

I bought my mattress from the Hackensack location and was helped by Robert Davis. He was attentive to our requests and showed us what would be best for us. He took his time to explain everything to us especially because my husband and I were not knowledgeable about all the different mattresses. He made us feel welcomed and treated us like family. The mattress we bought is VERY comfortable and we made a great decision thanks to Roberts guidance and excellent customer service. If you need a mattress, go to Mattress Firm in Hackensack, NJ. He is personal, funny and listens to your requests.

I walked into here as me and my wife just moved to New Jersey. We tried Other furniture places but the sales was very informative though very pushy. Making the whole experience forced to buy from them. We were greeted by a gentlemen “Stephen” who asked us questions on what we wanted and our budget. We walked out with a tempurpedic and we are very grateful for Stephens help. Not pushy at all and gave us ton of space to make a decision which is important when you are investing your money on a purchase that will last 10+ years. Definitely would recommend this location and him as we are very satisfied with no regrets.

I received great customer service! The representative who took care me, he listened to me and was patient!

I had a great experience working with Robert from mattress firm in Hackensack. He had answers and advice on products that would suit my family best. He was excellent/understanding with my 3 young children who were excited to jump on the mattresses.

The mattress selection is substantial, the return and exchange policies are reasonably liberal, and the people are remarkable. All were knowledgeable, friendly, and helpful; but I dealt primarily with Stephen, who was able to tell me everything I ever wanted to know about mattresses, patiently answered all my many questions, and helped me to work out the details of my particular situation.

We were helped by the manager Stephen. He was very polite and friendly from the moment we walked in the door. He was patient while we decided on what we wanted and he went out of his way to get us the best deal possible.

My husband and I came here for a new bed before having our first baby, unsure of exactly what we were looking for. Robert Davis greeted us right away and gave us advice on how to find the right mattress for us, but then gave us space and time to search on our own. He was sensitive to our budget and helped us find the perfect bed for us that we could afford. He was a pleasure to work with and I would recommend the Hackensack location to anybody.

Very good experience, Stephen was patient and helpful.

Robert was great. He helped me make an informed decision, and wasnt pushy or aggressive in his approach. The first mattress i went with didnt work out, and he was very accommodating in helping me re pick one that would work better for me. Its been about a month with the 2nd mattress and I am very happy. Couldnt ask for more. Would highly recommend to anyone searching for a easy and honest buying experience.

I appreciated the time Robert (Rob) took to make sure my family and I were satisfied with our decision when deciding between mattresses. He definitely provided us with much helpful information regarding mattress type and price ranges.

Excellent store and Stephen W. was an awesome sales person. I usually dress going into mattress stores because I always feel like people are going to push me to buy something I dont want, but I didnt feel that way while working with Stephen to buy my new mattress and adjustable frame.I did go on looking to buy a full mattress and box spring, but left with an amazing queen bed that is really going to help my bad back. Im glad my thriftiness and my injured back were satisfied in this trip.Such a great store! Many kudos to Stephen for being personable, responsive, and awesome at customer service.

Stephen is so sweet and friendly and helpful!! He knew I was on a budget and respected that and helped me out to save as much money as possible!!

My experience at Mattress Firm in Hackensack was awesome. Stephen was the employee who helped me and his service was excellent to say the least. He helped me find the perfect mattress for all my needs and the price was better than any other store I had visited. I highly recommend this store!

Not only did we get what we ordered but the manager wanted to ensure a really positive experience and upgraded what we ordered to something of a higher quality without additional charges. We are extremely pleased with what we received and with the red carpet delivery service. They put a mat in front of our door and slipped booties over their shoes. Can a carefully maneuvered the mattress and Box Spring around a tight corner into a basement without even touching the walls or doors.

Robert is an incredible human being. To begin with, he knows his product line very well. Hes very professional and doesnt push anything.He educates you on what the products do and how they match what youre looking for. He take a his time to listen to you and understand your needs.ANY organization would be blessed to have Robert as a team member.

Amazing experience! Sales manager Robert had great customer service and helped us pick out a queen size mattress for our new home! Great quality and price

Robert was genuine, patient and honest. He was a real person and not just a guy looking for a sale and thats what made the experience so nice. He took his time to get to know us and our needs. He was so helpful. Dont go anywhere else!

I was greeted when I walked through the door. The Service was excellent, the took the time to answer all my questions. I tried out several styles mainly looking for something more firm and with memory foam. They were able to suggest a mattress that worked great for me and at a great price. I waited 10 full sleep days before writing this review so I could give my honest opinion of the bed. Im glad I went here. Great service.

Service was exceptional, giving us information we didnt even know we needed while also giving us space to make our own decisions, and going above and beyond in getting us the best price.

I had a wonder experience when purchasing my mattress. Robert was very helpful and made me feel like I made the best choice in bedding. I would absolutely recommend going to him when your thinking about getting a new mattress. He will make sure you have everything you need when purchasing a bed.

Recently, my wife Maria and I were considering buying a new mattress and our travels brought us to the Mattress Firm in Hackensack, NJ. There we met Manager Robert Davis. We spent upwards of two hours trying mattresses, exchanging life experiences, and finally making a purchase. There was no pressure from this gentlemen or other sales staff, which was important to us. We took prompt delivery of a plush mattress and decided after a couple of weeks that we needed firmer support. Robert couldnt have been more helpful in the return and we would encourage anyone to find Robert Davis at Mattress Firm for the same pleasant experience! - C.

Wonderful service! Stephen is Amazing!

Stephen was amazing! Super informative, patient, and helpful!

Know and research what you want be prepared for the upsale and after all that ask for a discount/best price make sure its worth it and buy! Or walk away.

Great customer service!

Always overpriced. Must shop online first and then bring in website with lower price. They usually honor the better price. I saved hundreds of dollars last time I purchased from them.

Robert was great to work with and helped my wife and me find the perfect mattress for us. He was considerate and didnt push us into buying anything we didnt need.

Is a good place to shop a mattress not too expensive and they have the purple mattress and there manager is very expert and nice

Robert Davis Excellent presentation knows his information and products great personality I would recommend sending my friends and family to him .. enjoy having a conversation made me feel at home .

Robert was extremely thorough. He asked questions to get a feel for what best suited my needs and then properly explained the benefits of each mattress he had suggested. Very knowledgable. The store had a great offering of mattresses and bases at all price points and once I decided on what material I wanted, Robert offered to split the cost of pillows and other accessories, which was a nice offer. While we were finalizing the transaction, he clearly explained all warranty, exchange and delivery proceedures, I paid, exchanged pleasantries once more and then left. All in all, a very pleasant experience and I would highly recommend both the store itself and Robert in particular.

I was impressed with the service and prices. Found the bed had it deliverd the next day. The sales associate was great knew what hewas doing. Very patience great place.

Mr. Wallace was very nice and helpful!