I worked with Juan Fernandez at the dealership and he was awesome!! Not only was he patient with all of my questions but he kept me up-to-date over the last two months about my vehicle without me asking. Its not often that you find a car salesperson that is intuitive enough to realize that clients need constant information about their vehicle. Great job Juan! I highly recommend him.

I called ahead of time to make sure a truck I was interested in was in stock at their location. I reserved a test drive with a specific truck. I travelled over an hour to check out a $60k+ F-150 only to be told they had sold it before I got there and there were no others of the same kind available (even though the salesman on the phone said they had 2 or 3). I get they have to make a living and sell cars but at least give me a heads up and tell a potential customer that the truck they want to look at has been sold BEFORE I make the hour long trip to your dealer. Very unprofessional.

Service says oil change has to wait 2 months. The delay is beyond reasonable.Buy your car here if the price is good, get your oil change elsewhere. I found a place nearby. Its a walkin. Maybe have to wait a hour or two but not 2 months.

They cant fix my car for 4 months, and the car is still sitting on theirs lot, waiting for parts. I already bought new car. So, if you want to buy a second car in case if yours has bad TCM - buy Ford.

I have to say that when you go to this dealership, you have to ask for Juan Fernandez. This gentleman has gone above and beyond to help me out. Hackensack Ford should be very proud to have an asset like him working for the dealership. This is the second car I bought from them and it truly is worth the time and experience with this dealership. Juan was very courteous, extremely helpful, professional and stayed in contact with me the whole time. I wish I could do more to recognize him or let management/Ford know because out of ALL the cars I bought and dealerships that I dealt with, he was the most pleasant and easiest salesman to talk to and work with. When you go to this dealership, do yourself a favor and ask for him. He is awesome and you won’t be disappointed. Thank you Juan for everything.

This dealership is Phenomenal!!! I just would like to throw some recognition to DIANA RAMOS!!!!! Outstanding customer service and went above and beyond to make sure my vehicle was taken cared for. I’ve never been so comfortable with talking to a representative and she kept in contact with me the whole time my vehicle was being serviced so I didn’t have to worry. Thank you!!!!!!

Today I would have to say was the first time I’ve felt complete and utter disrespect as a leasing customer of 6 years with FORD. After leaving a deposit since May 2021 and trusting the sales department (salesman HB) to contact us or keep us updated with when a car would be available to upgrade our soon to be expired lease only to be told we can’t help you we’re sorry . So not only have we looked on the lot weekly called HB weekly to see if anything came and told each time that nothing was available. So we waited 4 months and happen to see the the car we wanted in the color we wanted today rushed to ALL AMERICAN FORD thinking we would have a smooth transition only to be greeted with if you want the car you have to pay $3000+ mark up on the price and your current lease has no equity so you’ll need more money down to stay in your monthly payment which was never discussed at anytime prior to today. I am well aware of the situation with car market currently but I would like to think that a SO CALLED AMERICAN COMPANY as big as FORD would be more interested in keeping a loyal customer leasing for another 3 years as opposed to making a quick $3000. It’s disgusting to see what this has come to. So thanks for kicking my wife and I out and turning the lights off while we were still sitting in your dealership All American Ford of Hackensack managers we appreciate the time and attention you did not give to our concerns today. Good luck to anyone who has to deal with theses guys.

Horrendous service department.I just spent $700 for my Ford F550 to be towed to All American Ford, I have over a dozen Ford Vehicles, I made an appointment nearly 3 weeks ago with Tyler.Tyler has since been fired and the management said its not their problem, they cannot take my vehicle due to COVID when there were clearly visible parking spaces.I will never purchase another vehicle from All American Ford, the entire family including Jason Corley, Steve Selman, Jon Selman, Anthony (service manager), Dominick (controller) and more are the most corrupt upper management group I have ever dealt with.Never heard of a dealer denying a truck when there was an appointment in the calendar.I dont understand how it is possible for employees to make appointments, meanwhile upper management will not fulfil employee promises after terminating said employee (Tyler) for poor performance.$700 later and the truck has been returned to my shop.

First time buyer but I definitely plan on returning. They had a great selection and were the most competitive priced by far. They are extremely helpful and they really take care of everything for you. The sales manager Steve was awesome and my salesman Josh was amazing. Being a buyer from New York at a jersey dealership They took care of everything for me still. They took care of calling insurance and really made the process effortless. Also they made sure to fill my truck tank once purchased. Might not sound like much but many dealers will not leave you will gas anymore. The dealer fees were close to nothing, they gave me top value for trade and also just a very nice dealership inside and out. I highly recommend and Id ask for Josh he was great.

Awful experience, stay away! Customer loyalty is not upheld here, complete foreign concept! They do not honor offers sent to you directly from them. Upon returning the leased vehicle, they did not facilitate with removing the plates. Such simple tasks are usually taken care of by the dealer, its all in the details. I am happy to say that I was able to get a 2021 Toyota Highlander for far less price I was paying for the Ford Edge. I was even able to lower my monthly insurance and all maintenance will be covered by Toyota. It was worth every penny of the $395 separation fee. I am relieved to take my business elsewhere, where it is appreciated, they honor their word and will pick up on the minor details.

Just came back from this Ford dealer. Had a problem with them giving me a loner because when you didn’t purchase a vehicle from them they will not give you one. I was dealing with a recall and unfortunately I need to go to work so a loner is a must. I have a Ford Raptor and this is for the Cam Phaser recall. The software update for this issue did not work. You can only detect this problem on a cold start. After complaining to Ford directly on this dealership, they contacted me to give them another chance. So I did and I went there this morning. Last Tuesday they told me I will get a loner while they keep the truck overnight. Well no no no. No loner and the service guy I spoke to (Steve) who assured me I will get a loner after speaking to his manager told me no!I just left. I find this disturbing because I know what I was told on the phone. Either they are pathological liars or grossly incompetent.Needless to say I will look for another Ford dealer that can be more helpful on a factory recall.

Elizabeth, now at this location is doing amazing, best service manager, please talk to her if you need assistance, pretty sure she will deliver the brand promise, kudos for Elizabeth!!!

Absolutely terrible customer service. Messy, unorganized and not to be trusted. Be very careful giving business to this dealership.

Hi my name is Robert my experience at all American Ford was the best auto repair shop and service i ever experienced the sales person name Tyler was extremely professional and a very kind and compassionate person

I do not recommend no communication whatsoever with customers they gave me an appointment at Paramus location. They called to confirm appointment in the morning when I got there they said it in Hackensack, I drove to Hackensack then they tell me car sold

Great experience with all the staff @ All American Hackensack. Brian was friendly and honest. Bent over backwards to find us a truck. Will continue to buy all my rigs from them. Integrity rules the day!!!

They were very helpful I was looking for the new broncos sport I was told by other dealers I wasnt allowed to get the bad lands version but these people put my order in and customized it for me hopefully I get it within 8 weeks because theyre having a problem getting the microchips for all new cars

Diana and Tommy were very helpful 🙂.

For the truck enthusiasts this dealership offers good customer service and knowledgeable representatives. Their showroom its clean and attractive. Easy access to facility and huge lot with lots of models and choices.

Dont use there services area they will scram you or Steel youre credit card information bewere

To make the long story short, I gave a deposit of $100 for a Ford Transit. Deal never happened, I bought the car somewhere else.Lets just say I never got my $100 bucks deposit back. I went inside and spoke to someone and told me they will mail me a check.4 months have passed never got my money back.This review is worth more then $100 bucks.I guess we are even now.Good Luck!

Michael made my vehicle purchase SO EASY. He explained everything in good detail. He went above and beyond to be certain I left happy. In less than 2 hours he narrowed down my search, worked with his manager to ensure I got the best deal AND made sure I drove my new truck off the lot! Michael was a pleasure to work with. I highly recommend anyone to go see him in Hackensack! 10 out of 10!

Very pleasant dealer, the after sales costumer service really good, sales person very good to deal with, off course Is a dealer, so always go prepared and know your numbers and you with find a middle point that both are agree with. Service people know the cars and very fast service. Recommended stop by.

The sales and finance team here are the best. They worked their magic and got me the best deal they could on the vehicle of my choice. Shout out to Ed my sales guy and Joe the sales manager. Best car shopping experience I had and this will be the only dealership I go to going forward. Thanks

Arthur Lieberman and Larry Rubin were terrific! I have been dealing with Arthur for several purchases over many years, and he has always delivered, as promised......very attentive and presenting the car that best serves my needs. This was my first experience with Larry and, he too, was exceptional. Larry took his time to introduce the vehicle (Edge), along with all of the features, as well as, going over the mechanics of the car once it arrived. Your Finance Officer was also very knowledgeable and provided quality service. My experiences with Arthur, Larry and your staff was very professional and makes it very easy to return to All American Ford for future purchases.Thank you!

I went in for an oil change and to have my tires rotated, however after picking up my truck and inspecting it when I got home I found that the tires were never rotated....shame on them!

I would highly recommend coming to this establishment for a new/used vehicle. Everyone is this establishment is extremely friendly. While I was there purchasing my vehicle, they all were participating in keeping the place sanitized, as well as, making sure individuals were wearing masks and keeping a safe distance. I wasnt under ANY stress being there as they were taking care of me in the most professional manner while making me feel like I was apart of a family. I wish I came to them sooner! If I could give this place a higher rating I would!

My wife and I purchased a used Lincoln MKX from All American Ford in Hackensack NJ and was very pleased with the purchase.Steve Martino our salesman and the rest of the team treated us great and gave us a very nice deal on a low mileage, almost new condition vehicle. The service department took care of any concerns we had and made sure they were taken care of. We definitely Recommend All American Ford as a place to purchase your new or used vehicle. Thanks to everyone at All American Ford!

Best prices and service you will very get.

Truly an amazing team. They made the process so easy! I would highly recommend them they even delivered the vehicles The service manager Anthony and his team are a great help and keep our fleet on the road. We would use them again for sure .Thank you

Bob in service Went out of his way to get me extended warranty approval for a/c overhaul on my 09 Escape. 3k repair cost me $100 for deductible. Standard dealer service upsell b/s, nothing personal its his job. Just say NO! Loyalty of staying where you purchased your vehicle earns you props and attentive service.

Excellent quality service provided, my vehicle recalls were completed on the same day and the service advisor, Jonathan, was very professional, friendly, polite and reliable. I would recommend All American Ford to anyone without a doubt.

Josh is a very customer service oriented young man; rarely seen these days. He went over, up & beyond for me. Very pleasant experience. GM Joe also took great care of me. Glad I leased my new Escape at All American. Liz, Serv Mgr, is excellent.

Im always treated like a tiny nobody. They never tell me when my car is ready, I always have to to ask. If there is a delay, they feel like Im stuck here anyway, Why tell me.

Super quick service! Same-day airbag replacement (with appointment), and Jason and the rest of the service department were courteous and professional. I drive the hour here instead of going to another Ford Service Department near me because I trust them.

Got my truck here. Excellent service. Good deals.

Fast quick service. Friendly staff. Always answer every question.

Service person forgetting about me and letting me sit there an additional 2 hours when they knew additional work had to be done. Subsequent calls, messages and e-mails were not answered. But this has been common at this location and communication with the customer seems a foreign word to them. Been a customer many years but the service at this location has hit rock bottom. First lesson: COMMUNICATE!!

I would like to personally thank Mr. Lieberman and Mr. Clinton for their amazing work for the lease of my new 2020 Ford Edge! Their dedication and hard work was truly appreciated. Everything was ready and in order when we entered the dealership. The dealership also did an amazing job ensuring everyones health and safety during these challeneging times we are facing! Mr. Clinton did an amazing job showing me the new car and all of its wonderful features. I love the new Edge by the way! I highly recommend All American Ford and I know I will be back! Thank you for your outstanding service!

Very Confusing Experience. Would not recommend. The initial car that i wanted (gray) could not be found, and it took the dealership almost three days to inform me of this. Settled on another car (black) only to have the paperwork prepared for another (blue), which I realized after sitting in the finance officers officer for over 30 minutes. After having the car a few weeks, i noticed that the entertainment center doesnt work well, but no one at the dealership has returned my request for the car to be checked out. Was offered a complimentary pit stop and accepted. To date, no one has gotten back to me about when this would occur. Would not recommend.

Juan F was great during my recent purchase of my new vehicle, he answered all my questions and was very or professionalIm very happy w the terms of my financing better than I expected.Bill D

Anthony in the service department is awesome. I brought my car in to have a seatbelt repaired. When the service tech explained that it would take some time to get the part in, I was disappointed. It meant not being able to drive my kids that weekend because of the lack of safety. When Anthony heard about my disappointment, he jumped in and made sure the part was available the next day. I dont know how he did it, but my seatbelt was replaced the next day. Thank you Anthony, and the dealership for going the extra mile.

Been over 11 days since I apply for financing still no reply “management working on it” that’s the only text I got on the 18th. they just kept running credit lost over 40 points at least call or text me to let me know my status not just run my credit over and over. ILL STICK WITH HONDA !

We couldnt make a deal but the people were great

It is with sincere regret that I have to rate my service experience so poorly. In May of 2020 I made my final payment on my 2015 Ford Escape. Two weeks later my transmission went. Thankfully, I had purchased an extended warranty. My car was there for almost 1 MONTH! There were excuses on excuses for the delay. Only when I showed up there unannounced did Anthony Rubino give me a loaner. He told me he would try to help recover some of my out of pocket expenses not covered with my rental through my warranty company. I have tried numerous times to follow up with him and never received a call back. I have given this dealership every opportunity to make things right since my car was there for 1 month. Shame on you Ford of Hackensack.

What an awful experience. I spoke to Meleney on 1/5/2020 about trading in my lease early. I assumed Ford wouldn’t do it, but I figured I might as well call and ask. Can’t hurt.She told me that “people do it all of the time” after me explaining to her how long I’ve had the lease, what year the car was, etc.Once I arrived at Ford, the salesman looked at me like I had 2 heads. Sitting for 15 minutes he came back and told me that its not possible unless I pay A LOT of money (about 10K). It wasn’t his fault, but Meleney shouldn’t have told me that I could do it.Waste of my time.

Wow what a great experience! Everyone I came in contact with was super helpful, friendly and kind. The receptionist were great and got my questions answered quickly. Jason was very knowledgeable and clearly explained the work that needed to get done on my car and made sure it got done quickly at a fair price. I will definitely continue to have my car services here.

Had a great experience in Hackensack at All American Ford! Love my new escape and Rudy Porter was very helpful, conscientious, and courteous! He knew I had my eye on the red Escape on the floor and he made it possible! I would definitely go to him again to lease or buy! Thanks Rudy! So so happy!!!! :)

Thank you Juan Fernandez for all your patience and for answering all my questions. I visit the dealer with 3 cars in mind and Juan made it so much easier for me to choose the right car. Not only showed me all the features the car has, but he let me test the car. The staff helped me stay within my budget and the price discussed stayed the same at finance. I am so glad and satisfied with the service provided. Thank you again for such am amazing service.Great dealership All American Ford Of HackensackVery professional, flexible and understanding staff.

This is my second time servicing my Edge at All American Hackensack and have not been disappointed. The service is very professional and timely. Jeremy did an excellent job of keeping me informed as to the progress as well as the recommended services for my vehicle. Two thumbs up. Based on my experience so far All American is my go to service provider!

I recently bought a Ford Ecosport from this Dealer. I must say the professionalism is out of the roof. The staff is very kind and eager to help. Juan F. Is the best salesperson ever. He made me real comfortable throughout the sale. If you are looking for someone to help you pick out a car, I recommend Juan.

I dont like to a dealer and have sales jump in but I hate whe I go to a dealer and people dont even said good afternoon.

This was a great car buying experience, everything was done online. I filled out the paperwork and only went to the dealership to sign the papers.I was in and out of the dealership in about an 1 hour. Easy peasy.

For many years, I have been a customer of All American Ford in Hackensack, NJ. I have always been very satisfied with the service, somewhat disappointed with the wait time for standard service due to the fact they are always busy. Big repairs and lengthy maintenance they supply a loaner vehicle comparable to your own car/truck. The best and most important compliment I can give this Ford location is for their staff. Most especially Ken Whyte who is always pleasant with a friendly smile. He is very knowledgeable and will give you the best advice for whatever is required to repair or service your vehicle.

So thrilled to have gotten yet another car from All American Ford! I think this is my 6th and I plan on never going anywhere else. I know, as a single mom, I never have to worry about anything when I deal with them. I completely trust them to always get the best deal with the best service and as usual they did not disappoint. I still deal with the same people as I did my first time around. Art Lieberman, the general manager, Larry Rubin in sales and Carlos Marin in finance. Thank you guys, for another beautiful car and A+ service. You are THE BEST!

This review has been long due. I bought my car ford Explorer from this dealership in 2016. Richard Clinton was my agent. So far I have never met anyone so professional and caring. I moved to California shortly after buying my car from them.Richard Clinton has always been very helpful. He helped me setup appointments and get going here in California. Even after 3 years, he never forgets to call me on my Birthdays and Car Anniversaries and to check on car if everything is been going good. And yes, my car has never given me any problems in last 3 years. Just a regular oil change and that’s it.If you’re reading this review Richard, I would like to thank you from bottom of my heart for the care and professionalism you’ve shown towards your clients.Thanks

Was a pleasure to have my vehicle serviced by All American Ford they do it right the first time. Thank you Kenny for overseeing my vehicle during the time it was there you are the best. Kenny is the reason I return to the dealership for my work. He makes sure they keep there promise of do it right the first time.Bravo Kenny keep up the good work.

Just wanted to thank Jose Delara and Gabriel from the finance dept for the professional attention they gave me through this very stressful time of purchasing a new vehicle. They treated me with all the respect that a customer deserves. when all was said and done the process of buy a new vehicle was extremely painless. Thank you All American Ford and their wonerful staff.

Ask for Juan Fernandez.

The service department is the best! Whenever I have a question or a concern, they are always there to help. Gene Christiano has been extremely helpful in getting my car serviced and back to me in a very timely manner. I appreciate all that he does to ensure my car is fully checked out before I leave the lot. Thank you for being so conscious about safety and being helpful in this very busy world! All American Ford is the best! ! !

Best place ever

Juan Fernandez is an amazing and attentive sales person. Hes very charismatic and was very thorough in giving the best experience possible while meeting all my needs. When it comes to culture and experience, Juan is a brand ambassador and pioneer in delivering an amazing Ford Experience!!

My experience at All American Ford of Hackensack was Great. Juan Fernandez is the Greatest. Juan’s manager, and Carlos in finance was also Great. Juan is a Great asset to the company. I will indeed send others.Respectfully,Damon McFadden

Great Sales Experience. Deal was agreed on within five minutes on the sales floor. Could be a record. Brian, Jose, Nelson and Joe made this all happen. I was driving away in a new car, cleaned, insured in less than 1-1/2 hours. They located the car i was looking for, the options and the color. They have always had the car i was looking for on their lot. All American has an extensive inventory, probably more than any other dealer in the state. The deal could have been quicker, but Jose setup and explained the new car and all of its features to me, still very quick. Thank You, Brian, Jose, Joe and of course Nelson. I have been coming to All American Ford for over twenty years.

Today was an eventful day, after staying up all night from working the overnight just wait till 7:30 am I headed over to local dealer(FETTE FORD in clifton ) where I purchased my 2nd 2018(first one was a 2016)F150, for recall they been relentlessly sending thru mail,email,phone,even text....I finally go there to be told they cant even see me for another 2 weeks and I shouldve called for appointment because they are not taking any more walk- ins, even after I verified to make sure I could just bring it in, MUCH TO MY DISAPPOINTMENT..... I decided to call All American Ford in Hackensack, spoke to a Josh from service who kindly and greatly went out of his way to make sure that I not only could get my recalls done today but also my oil change and out by end of day today Nov 2, i was totally grateful and headed over but still hesitant cause i dont want alot of hands touching my truck as far as under the hood, when I got there I was greeted Serena and her awesome staff and she gave me a step by step of what to expect with wait times and parts available, then she also went ABOVE AND BEYOND, and was able to also get my tires rotated and my sync system completely updated and I was done by 3:15 ...AWESOME JOB! they came in clutch when it was time and didnt flood me with excuses so it is safe to say I found my new dealer to call home for service on my truck oh yea....and btw.... gave me my military discount.... go see Serena at service there she will not let u down ... thanks guys👍🏻

We had wonderful service from Larry Rubin today. I would like to thank you for all the time and patience that he had for us and we ended up with a very nice truck. This is the second time we renewed our lease with him and we have noting but positive feedback from our experience.

This Ford dealership might be the best one I’ve personally been to. The staff I have deal with from maintenance, sales, and finance have all been down to earth and well versed on everything Ford. This is my second time working with Juan Fernandez (he got me my first lease). Hes always very informative and works with me to get exactly what I look for. Maintenance is easy to schedule, I do mine on Saturday mornings, doesn’t take long for routine checkups. This Ford is farther from where I live but the service is worth it.

My 4th car from them- simple, stress free

Service department is a joke, they will charge 250 dollars for driving your car around the lot

I would like to say the Larry Rubin is incredible coming from a person who is in sales and knows how to properly treat customers. He really showed interest in making sure we got exactly what we wanted and needed. He is the best

It was my first time visiting a dealership for my own personal purchase & I was a little intimidated at first. Juan, over in the sales department, made my experience easy, quick and memorable. He managed to get me the car I’ve had my eyes on for a long time & he continues to check in to make sure everything is going well. I appreciate when a business has employees who will go the extra mile for their customers. I love my car! Thank you Juan, you rock!

All American Ford never fails to live up to the reputation of a dealer, both their sales and service department. Last year when I brought my Escape in for service the sales team approached me about a trade in, i expressed interest in an Explorer. They worked out some numbers and came to me with an offer. Considering I spend much of my time analyzing investments, deals, loans etc it wasnt overly complicated. They were playing with the numbers to give me ZERO credit for my trade-in. I expressed my disappointment, said I was looking for a fair deal, just make me an offer. They could not. Essentially the offer was to take advantage of someone confused by amortization schedules, interest rates and lease deals.Recently I had my cart towed to All American Ford after a piece broke. I was told it might take two weeks for anyone to look at it. Mind you I purchased and financed the car at this dealer. Eventually I got them to do the work, but got a call that my battery was completely dead, and the car wouldnt start without a boost. This coming after never having a single problem with the car starting. Not in mid-winter, in September. So my choices are taking back a dead car or paying for a new battery, which I strongly suspect but cannot prove was falsified. As i told them directly, I hope to never go back. Find a dealer who you can trust, better yet find brokers who compete against each other and offer the best deals.

Service managers are nice. TRUCAR Pricing was honored.

This was the best experience Ive ever had as far as leasing a car. The salesman Rudy could not have been more helpful or personable. He made everything easy to understand and showed me all my options in writing. I will definitely return there when my lease is up. I HIGHLY recommend All American Ford in Hackensack!!

The service was punctual and the communication was great. I received a few updates during the day, as well as an accurate estimate of the costs.

Honestly, it all happened incredibly fast. In such fast pace circumstances Juan made me extremely comfortable and ensured me that we both would come to an agreement. I was told both sides would be happy at the end of this and thats exactly what happened. As well, he was a former baseball player so we could relate on that level! To have a car salesman that is very personable like Juan in my first ever car buying experience I am very grateful. I would certainly recommend Juan to anyone!

The car buying process was ok I guess. I believe I got a decent deal on my vehicle, but thats where things take a turn. The following day I had a problem with the sliding door on my vehicle and I called to inform them of the problem. No problem, Mr. Fisher, tells me bring the car in before 5pm and well take care of it. I say ok great lets get this fixed. I get there around 1pm and Im told by the service department that Im there to get my car serviced. The lady at the desk asked me if I had an appointment and I said, no but, Mr. Fisher, told me to come in. She said with a smirk on her face as if to say its not the first time the sales department does this we cant do anything right now because the service guys are almost done for the day, but I can make an appointment. I said, thats unacceptable because, Mr. Fisher, said to just come in, and I drove up here from the Bronx. I was upset, and at the same time not surprised that this was happening. I texted, Mr. Fisher, because he gave me his number and told me if I ever had a problem with the vehicle I could give him a call. I said I was at the service department and they informed me I wont be seen today. I was about 2 miles from the dealer when I get a text from, Mr. Fisher, saying to go back that he cleared things up and theyre expecting me. I drive back, and a guy by the name of, Nelson, apologizes for the inconvenience and says theyre going to look at the vehicle for me. He later tells me that they have to order a part and theyll call me once it arrives. He said it should take no more than a few days. I thought to myself great thats a start. 1.5 weeks later on a Wednesday and now I have to call in for a status update. They say sorry for the inconvenience the part should be here by Monday the following week. I waited all day that Monday and didnt get a call. I gave them until half the day the next day and again I had to call in. They said the part is there and she can schedule me to come in. I informed the lady from the service department that, Nelson, said I would be provided a loaner for the day because the repair would take a few hours. She said the next available date would be a week from that Tuesday. To say the least, their communication is non existent at best and like the saying goes once you buy and leave the lot they treat you a whole lot different from when youre a potential buyer. It kind of goes against their motto of once you buy at All American Ford youre part of the family. I feel like Im the red headed step child at this point!Ill provide an update once my car is finally repaired. FYI, it still wont change their lack of communication with you once you buy from them.

Excellent service

Ive have been a Customer at All American for quite some time now(Two explorers and one F150 that I lease a year ago this month) My experience has been nothing less than positive in particular the Sales Dpt under the Leadership of Joe Fisher and Nelson, and Juan Fernández(My Sales Rep). These guys are true profesionals that walk the talk. The service department also rocks, specially Jason and Karissa. If you want to get the job done, give these two professionals a chance to help you out. You will be 💯 percent satisfied. This is why I keep going back to All American Ford, and bring my friends as well. Thanks Guys.Elvin

It seemed that one of the receptionists was responding to my queries than the one I was trying to talk to. Now, I know she is probably one that has had the most experience in that position, but she needs to let other people learn how to be a receptionist. Otherwise, when the more experienced receptionist takes a day off, the other receptionist will not know what to do. It also seemed like the one that had more experience was a little abrasive when she told me that I needed to take my car to the service entrance and then see a person for my oil change. She said it almost as if she had no patience and yelling at me.

Juan is the best looking forward to work with him again very professional thank you I love my ford

Larry is the man! He was super helpful, resolving things while I was at work, in order to expedite the process. Worked well within my terms and was definitely not your typical sales person. Highly recommended!

If you want a car that works DO NOT shop here. Avoid this place at all costs! If you want a vehicle that will not break down within weeks of purchase DO NOT shop here. If you are looking for a service that respects their customers DO NOT shop here. If you purchase a car from here you will be VERY disappointed. If you purchase a car from here you WILL run into many mechanical and electrical issues. SERIOUSLY..... IF YOU WANT TO PUT YOUR HARD EARNED MONEY IN THE TRASH THEN THIS IS THE CAR DEALERSHIP FOR YOU. If you want the experience of literally being sold a car that needs a new transmission...TWICE within two months of purchase. THIS IS THE PLACE FOR YOU!! This is a warning to the hard working honest people Bergen county.... There are plenty of honorable and legit car dealerships in the area. Unfortunately this is NOT one of them!!! Do yourself the biggest favor and DO NOT SHOP HERE

Went to All American to have a key made for the new Lincoln I purchased from Lincoln of paramus(which is now closed) and to get my new license plates put on.The gentlemen who greeted me told me it would take 45 minutes.One and a half hours later I still didn’t have the new key after waiting on the Covid line for another 10 minutes a girl came out and I inquired about my keys .She stated that she was in sales and didn’t know anything about it.The least she could of done was referred me to someone. She was quite snippy in her response . The gentlemen who I originally gave the key to told me with an attitude it would take another 30 minutes. My Appointment was for 9am I arrived home at 11:30 am. I will never go there again This dealership throws courtesy out the window

I have been to many car dealerships in my life, and by far, All American was the best. Great job Josh VanKell

Ive completed three transactions at this dealership and have been loyal to their service department. Everything has gone well in the six plus years Ive been a customer. However, I am suspicious that we didnt get the finance rate we should have gotten on our last purchase. With an almost perfect credit score we received the lowest rate through Bank of America that I later discovered is about two full points higher than Bank of America lists for new car financing on their website. AA Ford initially offered us an even higher rate until lowering it after I protested. I have a suspicion somethings not right. Its odd that after all of the time spent shopping the car, working out the deal and arranging everything, customers are seemingly rushed into the business office to close the deal without knowledge of the financing rates they should be expecting. Shame on me. Any great deal you think you got on the car could evaporate at that moment - or so it seemed.I will definitely purchase here again, and I will definitely try to arrange the financing myself ahead of time - or at least have better knowledge of what the finance rate should be for us. Even if it adds a day to the process. That last step was the only part of the process that seemed like it might be slippery. Otherwise, a very good experience.

The All American sales team is amazing in every way. I have leased cars for over 15 years and All American blows every dealership out of the water. They all are respectful and don’t play any pricing games, they get you to your price right away. Walking into a dealership and seeing the owner John Selman working at the sales desk and running numbers for your lease is something you do not get at any other dealership. Bravo to John and his workers, you all do a fantastic job and I will keep coming back!

I recently brought my 2017 Ford Fusion in for a routine oil change/tire rotation. I had a wonderful experience from beginning to end. From the woman on the phone making the appointment to Kenny, my point of contact for service. I would highly recommend this location, very efficiently run!

Made appointment via phone for a particular repair and once there decided to get my oil change and a few other things that either needed tending to or were close to needing attention........was kept informed of progress, waiting area is clean and comfortable, rest rooms are clean. Shuttle service home or elewhere is provided if needed. Staff is friendly.Repairs/service completed, vehicle running beautifully. My whole family purchases and services their vehicles at this location.

Everyone was very helpful, answered all our questions, and worked with us in what we were looking for.

This dealership is the best. Great service people are very friendly. I am a mother of 3 boys had a hard time finding a car that would suit my needs and I really didn’t want a mini van. After going to different dealership with not much success .....at Ford with Juan Fernandez help I was finally about to find what I needed I recommend Juan Fernandez as a sales person. His honesty and friendliness is amazing. Never met a sales person who listens to your needs and is not just trying g to sale you a car to get a sale. At All American Ford you are treated with all respect and consideration of your needs. They have great deals ... I highly recomend coming to All American Ford in Hackensack for your next new car. I am happy to be part of the Ford family.

Amazing team of smart, hardworking folks who are determined to be the best and give you the best experience they can. I live in Jersey City but take my car to be serviced in Hackensack. Theyre that good! Outstanding experience!

Did tire rotation and oil change. Just after the service, I started getting a message that indicates a lower air pressure for the left rear tire. I dont know if the service caused this. But I definitely didnt feel well.

Worst car dealer ever!! I got appointment with the service department to get RECALL and Oil change done. I’m told that I wont be given a loaner car because I didn’t buy the car from them which was fine and I asked for shuttle service so the lady on the phone said it was ok. When I took my car there they check the car and took it inside, after that a guy came and asked me same question IF I BOUGHT THE CAR FROM THEM!! After he told me he couldn’t service my car even though I had an appointment while accepting other customers in front of my eyes. Claiming that a technician injured inside and it was too busy blah blah.. What a shame of them!They are not honest! TAKE YOUR CAR SOMEWHERE ELSE! Clearly they didn’t want to fix my recall problem since the beginning because they won’t get money for it. This is not only bad experience I had with them, they rejected my appointment requests before by saying my car don’t have recall even though I have letter from FORD. I have too much to say which I’m going to spare for Better Business Bureau.

As always great customer service . Jason Nazco excellent service agent . Take care of all my car needs

We just bought our 4th car in last 14 months from here and each and every time the experience has be unbelievable and flawless. Larry Rubin has been our salesman every time and he is the man. Polite, straight forward, helpful, takes his time to explain. Their customer service and service department are top notch also. Can’t forget Artie. Thanks guys

Service was great. Jason kept me informed and car was finished earlier than projected.

All American Ford in Hackensack Service is the Way To Go! They are very considerate, kind and understanding of your vehicle and issues at hand. I totally recommend them and have been going to them for years with all of our SUVs we have owned over the years. Alan the Service Manager goes over and beyond in any and whichever way he can ALWAYS! His team is great, Kenny-Service Advisor - very knowledgeable and very professional.Would not take my Ford anywhere else but here.

Recently had to replace a major part in my Fusion. Gene Christiano has always been my service advisor. This is my first car and Gene has always answered every question Ive asked no matter how trivial. I consider Gene a true asset. Long story short the part was replaced and as the transaction was being completed, I had payed a majority of the debt in cash, I had a credit card issue. Rather than hold my car hostage, I live in the Bronx, they treated me like family. In the 3 years I bought the car Gene and I have gotten to know each other. He went to bat for me with his boss and they both did what they could to resolve the issue professionally and respectfully. I will never forget the courtesy. I picked the right car and I bought it from the right dealership!

Top-notch service from Larry David Rubin. He made the transition from returning one vehicle to the leasing of another smooth and easy. He is patient, understanding and a consummate professional. We will definitely lease or buy from him again.