So pleased with how helpful Bill was to direct me to buy the BEST printer! I’ve been a Canon customer for many years and, with Bill’s recommendation to get the HP, I now have a far better printer!The quality is better. The price is even better!Thanks, Bill !Wendy

Staff are nice and it has most of the things you would need.

Justice is a great employee.

Khan provides excellent job, very professional and very friendly person, thank you so much Khan!

Outstanding printing staff. They are knowledgeable, extremely accommodating, and pleasant. I would not consider going anywhere else to have my unique printing done.

The store is accommodating, and easy to to get supplies.I like that I can get anything printed or copied. Overall I have a good experience shopping there.

Victoria is a horrible employee never wants to help when you have an issue with the printers, always has a nasty condensing attitude she makes me not want to go to staples. The managers here are horrible to because they allow her to act like this even when you give them a heads up of her behavior they do absolutely nothing about it.

Didnt have the pens I wanted. Associate looked for me, double-checked, and when he didnt find it offered to get it for me at same sale price shipped to me.Went on internet but Optiflow Staples 5 black pens package was not listed. Only bigger packages and multiple color inks. He looked up other Staples stores in area to recommend.I left satisfied. He tried the best he could & told me where the product might be in stock. The effort was thorough, the associate was courteous & helpful.

Last week I was tasked with a last minute project that included some last minute printing of postcards. We quickly called Staples in Hackettstown and told them what we needed. They were prompt in getting back to us and they were able to fit us into their busy printing day schedule. Our postcards where completed by the end of that day and were absolutely beautiful. Matt, Dan, and Teresa at the Hackettstown Staples are a pleasure to work with. I highly recommend them to do any printing you need.

Generally the staff is very nice and the store is prototypically average. I do not understand the staffing situation in the printing department as they are inconsistent with the capacity to complete simple projects on a walk in basis. I have been told that the work load of printing jobs has been large and given an after 3pm pick up the following day when visiting about 5:30 pm on a job that usually takes a total of 5-7 minutes.This has caused me to now call every store prior to visiting as I usually do twice weekly to see if they are adequately staffed or out of control.I love the franchise and understand proficiency/profitability but the inconvenience has me wondering if I need to look elsewhere. Best of luck w the remedy.

An excellent place for any home office needs.

I guess you can’t give less than 1 star, which they deserve, nothing! Just left staples and Maliq and Josh were very unprofessional. Josh was rude and cut things I didn’t ask him to cut. I only asked it to be laminated and he cut the things and then proceeded to charge me $12.00! To cut something I didn’t even ask him to cut. Then had the audacity to laminate another customers things before mine yet I was there first for about 20 minutes. I’ve never had worse customer service in my life. Maliq shouldn’t even be working there because he didn’t know what he was doing and just stared at us and wanted to help everyone but me. I will NEVER go back there. Just lost a very loyal Customer and I know my friends and family will not be going there. HORRIBLE HORRIBLE HORRIBLE!

Can be hit or miss. I have been here a lot and it is becoming more a miss than it is worth. They would not honor a valid coupon and it takes forever to check out especially when the cashiers and manager have a hard time removing the security devices for their ink. It is becoming a waste of time and will be ordering more items online as I normally price match anyhow.Edit 6/7/16I chose to go in and try and resolve the issues I had with the service and have worked out some of them. Trying to resolve an issue over the phone when the physical product is not on hand can be difficult. The manager was understanding and helped solve the issue. Its a 4 star because of the willingness of the manager to go the extra mile when I was in store but would rather have had the service the first time.Make sure you look at what is rung up and pricing especially with the coupons that they send out as they seem to always have issues with it.

Walked out again for the second time when needing to ship something bc there is always just one girl there doing all the printing and shipping etc while the other people there walk around doing nothing. I feel bad for her. That was my 2nd and last time in that store period

What a terrible Staples. The cashier was nice and quick but everything was a mess. The organization made no sense at all and prices were missing from a lot of things.

Fast service, easy to find what you need, and reasonable prices.

I wasted well over an hour trying to buy an office chair. After paying for it and expecting it to be brought out, I was told it was out of stock and that Id have to get refund then order it online. During this, the associates treated me with something that was somewhere between indifference and as if I was bothering them.

Online order; cancelled in their system but not on my end; still have $$ hold on my card; no proof on my end that it was cancelled... had to call my bank to get this rectified... mgr is cocky and does not care worth a darn

We always get our back to school products here because of the sales towards the end of summer. Relatively clean store, no complaints

I love computers and technology, I have a Toshiba 2.8 dual processor, 8G of ram and 1terrabyte HD, and also I have an I5 Mac desktop with 16 G ram and 1 terabyte of HD, plus a Air 2 tablet. Right now I am looking for another laptop do I went to check this store, and I found that for $469 plus tax they selling an old computer with a I3 processor with an old HD not an ssd, and 4G of ram...what in the hell they are thinking? I think the only person will buy that Lenovo laptop will be someone that unfortunately doesnt know about computers....the few times I had being there the store is empty....mmm wonder why...stay away if you want to buy a new computer, go with someone that knows more than average person.

Excellent customer service from this store.

Waited 40 minutes to have a diagram enlarged by 100%. When finally printed, it was done on poster paper at a cost of $74. I need to find another printshop.

I waited 30 minutes to check out and only one person was in front of me. Of course, only one register had a cashier...the others were closed yet 5 or 6 staff were milling around doing nothing. The last time I was in this store I waited over ONE HOUR at the copy/printer area. I swear its true, and again only one person was in front of me in line. The manager, Annette, was oblivious to the problems and didnt have a clue what to do. Two strikes and youre out. Ill never go there again and will let everyone I know to avoid it like the plague.

Nick was helpful, kind, and very knowledgeable.

Called and was told a product was available, but when I arrived, I was told the store doesnt carry them on premises.