Parking recently shrunk due to building in the lot, not the stores fault. Well stocked and constantly rotating inventory. Regular sales and coupons. Main issue is staff, more than one extremely unhappy and unfriendly employee on more than one occasion. I sometimes go to the Frederick store because its larger and theyre much more enjoyable. But they are the only one in town, and the store is clean and not all of the employees are bad. Store is usually fairly empty, so never have to worry about it being crowded.

Went for parts for my sewing machine. It would seem they went down hill on keeping parts in the store . look online dont wast your time if you need to fix a sewing machine. Other then that the have nice arts and crafts items. Little high on prices

Very helpful lady helping us pick out a machine. Very nice store. Lots of selection of machines.

Got everything I needed at a GREAT price. Had a picture in my head and JoAnns made it come alive. Its Beautiful. Moon side originally had glass but was received broken from shipping. ❤

Love this store absolutely great prices and store is so clean. Staff is amazingly friendly!

This location is full of mold. There are no functioning restrooms. There are always leaks throughout the building. There is no parking and what is left is dangerous, you are almost certain to be hit. JOANN does not care for the health nor safety of its team members and community.

I always accompany my client to this store and she loves it here. She always finds her materials easily!

One of the few places you can still purchase fabric and create your own clothing. The summer 2021 re-design of the store is awkward, many items are placed in several different places within the store.

Love going here. Lots of crafting ideas

High priced except clearance and just gloomy. Not a shopping feel.

It was overly hot and I dropped my mask to drop the sweat off my face. The clerk, MAAM PULL YOUR MASK UP. it was very loud and attention getting. I was just hot for a moment. And it is a mandate not a freaking law. I have breathing issues and respect the mandate but dont embarrass me. I wont be back

Had just what I wanted! Other stores didnt have inventory.

One of my faves I buy beads from, and other cute things on sale. Only buy from here if its on sale 😊

I love going here but they are only open to 8pm not 9pm

Good inventory. Lots of fabric and yarn. Spring decorations are in good supply.

Had what I was looking for. Nice staff.

I came here because this is the only Joannes in my area that does framing. Plus they had essentially a 70% off coupon and I needed a 5 x 4 painting stretched. It still cost a pretty penny but I suppose Im glad coupons exsist. The clerk who helped me was named Ashley, she was very friendly, clear and communicative. She actually said her specialty was stretching paintings so I felt like I was in good hands and would recommend asking for her if this is a need you have.Otherwise they have all the crafting essentials you could want in a very large store!Update 4/8/21: Got my painting back today, it looks great and Ashley did everything we discussed, flawless job!

Always love to go to Joanns. Went to look at storage on sale for up to 75% off. The prices were still ridiculously high. Ill buy my storage at Walmart. Picked up some clearance items. Staff were very nice.

Clean store and friendly, informative staff. Their shelves are well stocked, clean and the floors and store is clean and well kept. There ia such a huge assortment of materials readily available. With loads of great tips, the staff are more than able to provide great crafting tips and tricks.

The store in Hagerstown closes at 8pm on Saturday so I suggest you check their website instead of an inaccurate Google posting

Drove 40 minutes because the woman on the phone told me they had the circuit maker in mint in stock. I double checked with her to be sure it was the maker and she confirmed.It was the Explore Air.It’s large print on the box which machine it is and not hard to miss at all, yet somehow she managed to waste my time because she can’t read.

Great inventory. I am a fairly new add sewing, and one of the ladies in there was very very helpful. And the lady at the register was more than willing to show me how the app works. I very much appreciated it.

Well stocked but check out lady was rude

Love going to see what fabrics they have and trying to select the best ones to make the bandanas for the dogs at Bow wow station and spa

Really didnt go there for myself but for our one Sister and she was pleased with her puchases. So it was a win for her. 😊

Lots of fabrics. Wish there were a store in myrtle beach, sc

The best price for larger canvases, when theyre half off

I love this store. I only wish there was a SUPER sized Joann fabric store and expand their fabric and crafting collection. Most staff is friendly and will help you find what you need.

Every helpful people

I have a life-long history of shopping at JoAnn Fabrics for nearly all my sewing needs.Today, I needed something for a project. Went in, used my scarf as my required face covering, (even though I have legitimate medical documentation stating that I cannot wear a face covering because I will pass out). At the cutting counter, where I was clearly in bad shape, the employee there asked if I: a) needed a disposable face mask, or b) wanted to wait out front (where it was 36° and raining) while she cut what I needed.No.A few minutes later, my scarf slipped below the tip of my nose for a second while I was in line to check out (I was the only one in line, aside from the guest checking out at the register, and from whom I was standing 10 feet away).I adjusted accordingly, struggling to breathe the whole time, and when I got to the register--which is surrounded by plastic and manned by a masked cashier--the cashier took exaggerated steps BACK from the counter until she was nearly pressed against the Cricut display, and asked if I needed a mask.No.I did not need a mask. I needed the idiot behind the counter, who is so terrified of the government and this other nonsense theyve created, to treat me like a HUMAN rather than like a Bubonic Plague-carrying RAT. How is it acceptable for an employee to be THAT RUDE to a guest?I flat out asked this individual why I would need a mask when I HAD A FACE COVERING, and when SHE was standing behind plastic protective barriers AND WEARING A MASK.Oh...Im just following the mandate...If youre that scared of something with a 98% survival rate, perhaps you shouldnt be working retail...just like that, my relationship with JoAnns is over after more than 30 years.Its no secret that their inventory/selection has diminished over the years, and more often than not if I have needed fabric, Ive driven 30 minutes to Chambersburg or Frederick. But today...that did it. Im done. I wont be treated as a filthy, second-class citizen by some half-wit who blindly follows unfounded medical advice & mandates when Im helping to keep her employed.Good work, folks.Ill be spreading the word to all of my home economics teacher colleagues about the treatment I received today.

Nice variety. Clean store. Nice Employees

Sweet place.

A lot of fabrics and useful things for home and hobby

Whether youre interested in knitting, crocheting, paper crafts, jewelry making, embroidery, painting - or just about anything else handmade, this is the place to go!! Joann Fabrics is my favorite one-stop shop for all things crafty as well as rustic home decor. There are project classes offered (some for free!) for many things from kids crafts to cake decorating. To add a cherry to the top of an already scrumptious sundae, there are great coupons on their mobile app to save you money (I saved my granddaughter $30 today!!).

I made a quick trip. It seemed to be well organized. Friendly, helpful staff

Wonderful service. Easily found what I was looking for. Great Cricut and fabric sections.

This is a very nice store, full of all of your craft needs. An employee asked if I needed help, which I very much appreciated. Everything on the shelves seemed to be stocked and were neat. The store was very clean, as well. Dont forget to check out the sales of fun seasonal things on the far side of the register in the front.

Worst customer service of my life! I wish I could give 0 stars. Susanne was RUDE to me and my entire family! I will never give this company another penny of my money. I treat everyone with respect until they give me a reason not to. I contacted managers and they werent any help! Such a shame. Michaels it is!

Like the items in the store. Didnt have the chunky yarn I was looking for.

The staff here is so friendly and helpful. They have a good selection of fabric and patterns considering how small the store is. I like that I dont have to drive all the way to Frederick to find what I need.

Smaller store but decent selection and always great service!

The best Joanns Ive been to. Very organized and well run. The yarn selection was impressive

The past week I have been going to this store. The staff have been very unfriendly and unhelpful. They act miserable. I called today to ask of their store had a particular item (The website said that this store was out. I was calling to see if this was correct because a few days ago they had plenty). The employee cut me off and said that they were doing online pickup only or curbside pickup. Very unfriendly.

They have less and less usable fabric there for making nice clothes. The really nice fabric they used to carry has been replaced by mostly cheap stuff for making costumes or crafting. All the other stuff in the store I can do without. Its full of low-quality crafting supplies from China. Maybe people just dont care about sewing anything nice that lasts anymore. Sad.

I was happy to have curbside pickup available during the event however, employees that clearly resent/hate interacting with customers should have jobs that dont require them to. Rudeemployees reflect badly on mediocre stores.

They have a great sale going on I got a bag for my sawing machine that was $109.00 and got it for $40.00. Very happy

Like every craft store with the caveat on sewing being the primary target audience. The fabric is similar to every JoAnns store and the prices are medium to high; the huge exception are the cost cutting coupons! They make every trip exciting and fun and successful. Try shopping online for more choices.

Great sales, good variety, friendly staff told me about the coupon app! I am new to the area.

One store in the town. Wheelchair accessible store, bathroom, registers, parking. Big chain feel, crafts and sewing materials sold here. Higher prices than similar stores in town. Great website has more than store offers. Some staff are older and much friendlier, younger staff lack knowledge of products, dont know store policies, cant help at all. I only shop,

Had a decent selection of fabric, much better than winchester. But when I got to checking out, was not a pleasant experience. After first placing my fabric cuttings slip down to be scanned first followed by my other items. The cashier crumbled and tossed my yellow slip in the trash and proceeded to insist that it wasnt mine and that I just gave it to her. And treats me as if I am trying to steal fabric. I had my 2 yr old in the cart holding my fabric quietly (which its a typical occurence when I go to any joanns.) And even a smile and hello was ignored by the cashier when my daughter was trying to greet her. I dk if she was having a bad day or something else was going on, but it really set the mood for me when we left. :(

Easy to get to, bigger than my local Joanns. Had a lot of yarn types, just were sold out of one I wanted.

Awesome place for people that love crafts. If you get in on the days when they have deals you can get some great stuffs for cheap :D

Would have given 5 stars but didnt have a few things I wanted

Great variety

As a costumer, The selection and products are great. The staff is very helpful and always engaging.

Everyone was very pleasant and they were fully stocked.

Great selection of fabrics. And lots of home decor items. Great sake pricesand good coupons.

Great location. Very clean. Well stocked. Nicely organized a d merchandise. Exceptionally friendly and helpful staff. 5 star JoAnns

Moved to Myrtle Beach now and really miss this store. So if your listening real estate team, please consider coming to the beach. Like Sinead OConner says, Nothing compares to you!

I appreciate Joann Fabrics just for being there. They have everything for sewing, crafts and seasonal decorations. They have everything! I enjoy going there with my granddaughters. We may not do all the crafts they have supplies for...but its fun to talk to my granddaughters about the variety of supplies. Customer service is top notch.

They really work with you. Wish they had more material choices

Nice store. Not enough help. Wanted fabric cut but she was helping someone in the store part. Waited over 10 minutes for her to come back. Was ready to leave. Cant stand that long in one spot. Hard on the knees. Fabric is so cheap. So thin you can see through it.

My wife loves this store. Great selection of everything

Everything one needs for crafting or sewing. The prices are good BEFORE the coupons are deducted. The only place we shop for needed items.

Love this place. They are a bit pricey, but the coupons make it worth it and they have such amazing sewing materials

Most of the Staff is friendly and helpful. Isabel is a true delight. There is a manager type, not so much. I dont need to be snapped at when I am getting fabric cut. It has happened several times, when she had to interrupt very important stocking to help me. I wish the store was larger. Its really the only fabric store around. The next was is more than 30 miles away. The amount of fleece is getting to be overwhelming. You need more knits. If you follow current Facebook postings, the tendency to knit tops and pants is getting huge. I couldnt even find fabric to make one t-shirt. I had to order from an online store (not yours). You need to keep up!

Really good store, a lot supplies, craf stuff really good, nice quality. Really organized.Staff really friendly and helpful if you need assistance. Highly recommended

They have been around for as long as I can remember over 20 years in Hagerstown thats not to bad

Better selection in Hagerstown than Frederick.

Great selection of yarn. Helpful staff.

Didnt have much

Employees are always very helpful. Come home with more than I went for💖🥰

I always find something here. I love their friendly service and coupons.

Went in there, clerks just kept walking past me. Never was asked if I needed help. Pretty POd...

One of the best craft store in area. Big store for crafts, home decor and storage.

Always love shopping here! They always have really great coupons you can use for something - even if its just a small item!

Service and selection as well as prices were fabulous!

Friendly. Helpful.

Friendly staff and great fabric and yarn selection.

Always well stocked. Staff is very helpful and their selection of crafts is amazing!

Needed some Mid Century looking material for chairs and found some! And who doesnt love savings? Love the store!

Went for yarn and I was not disappointed. They have a great selection. Friendly staff.

One of my favorite craft stores in Hagerstown. Always use the Joann app for 50% off regular price purchase.

Great staff. I had no idea what I was doing, and they helped me out.

Love the sales

People are very friendly and service is great.

I can usually find what I need to finish alterations and the associates are very helpful

Recently remodeled. Generally well-stocked with a nice selection of sewing, crafting and home decor products. The parking lot for this shopping center needs some attention, though.

I have it 1 star simply because the young man waiting on us was rude. Although the store was clean & had alot to offer it doesnt compensate for rude services

Very nice but it is a small store. If looking for something specialty you may need to go to a larger store. Staff is always pleasant and helpful

I love this store. Everyone is so helpful and friendly. Great selection.

Staff is always super helpful and pleasant. The store is always very organized and tidy. They have frequent sales and coupon offers.

So many sales and the coupons. I really enjoy shopping here. The sales staff is nice and helpful.

Looking for a product quickly for an order I needed to complete the gentleman behind the Fabric cutting station counter gave me the answer of Its probably discontinued go check clearance section in the back I found a wonderful older lady back there and she seen me struggling. She helped me go through every spot she thought the product could be. Took me back to the usual place it was and we found nothing. Just when I thought all was lost. She came back up to me and loaded me to where she had found the material! I wish bbn I had caught her name because she saved me alot of running and helped me complete an order for my customer. The gentleman behind the counter with glasses if I can remember correctly, however brushed me off and sent me on my way without a 2nd thought. This lady never stopped until I had what I needed and when she found it, it was on one the big rolls of your fabric for $19.99 a yard it was the black faux Suede. I had only ever seen it before on the smaller rolls and thats why I had asked for help the first time from the gentleman. I give the 5 stars to her !

Most days are great at joanns but last unknowing that they close at 8 I went to catch the sale.. I spend hundreds of dallors there all the time.. I thought they were quite rude because I had alot of material to cut.. Well I was still checked out by 7:50..i said I was sorry numerous times..

Largest selection of fabrics and notions. I go here ever week and always find what I need!

Great layout easy to move around but nothing to go over the top from what I would expect.

Although I arrived only about 25 minutes prior to closing time, the staff was pleasant and very helpful. This store and its staff are THE BEST!!!

I personally like the frederick JoAnns better. The service here was not very good. The women cutting the fabric was super rude.

Good store, variety of Fabrics and others products. Really good and good prices.