Robert R. Is the best! Ask for him by name because he will help you dig to find what you need. I had my heart set on a front door and he did not stop until we found the one i wanted. He loaded it up and tied it down. Thanks for all your help Robert.
Travis was excellent with helping me pick out doors for my latest remodel! He answered all the questions I had and even got me out of the store with better products for less than I would’ve spent anywhere else. Will definitely be coming back anytime I need supplies!
Great place!!! The staff was so friendly and helpful. I will definitely go back and shop again
All the employees were amazing, they were all very knowledgeable and very organized. This place made me feel apart of the whole process, I ordered custom windows from Aaron and he was amazing, he knew everything about windows and he was able to explain everything to me so that there was no confusion. The windows arrived on the time frame he gave me and I was very pleased with the whole transaction
The business was clean& well organized. Customer service was friendly. Miguel was very helpful knowledgable of products and prices.
I bought a double sink vanity like 3 weeks ago and Libby Craig was awesome she really helped me all the way through, she even help to a have a discount because the vanity had a scratch. She is awesome !! I hope there are more people like her! She deserve a raise!
Timothy helped me find some new laminate flooring for my house. They have a great selection.
Hello, so I went into builder surplus today and Aaron helped me out with a faucet and some doors he was a great help.
Went to the Haltom City location today and Melissa Galinda helped us find an amazing vanity for remodeling our master bath. She was kind, she knew the products, she was professional and a joy to work with! Thank you Melissa! The vanities were some of the best we had seen.
Greet ALL customers-not just the white ones. I walked in and just got looked at. A white man walked in shortly after and Hi welcome in. So tired of “selective” customer service.
We went looking for the arch top pine doors. We had the best sales guy you could ask for by the name of Chris. He helped us find the doors we needed and had a better eye for the detail in each door! Ended up with 4 doors. He even took the time to help us get loaded and strapped down for the drive home. Great place to shop and even better sales guy. Chris you are awesome and we will for sure be back.
If youve ever wanted to get a job where you felt like real family where you felt like you belonged or people were real with you about whatever the situation may be Builders Surplus of Haltom City is the perfect place to work. Thanks for everything guys its good to be back
The staff at Builders Surplus are amazing, they are incredibly knowledgeable and they were able to help me with all my building supply needs. I wouldn’t go anywhere else!! Keep up the good work!
Susan was incredibly helpful. Weird store and definitely overpacked. Some prices and great while others are incredibly high. Dont take your family unless you shop outside. Again, no room.As an example I bought a window and it was in the back yard all exposed to weather. All labels washed off and dirt was on them all. It looked totally used not new, however I was able to negotiate a better price.
Good prices for DIY projects. The lady at the front desk was a fantastic help!
I came in looking for some windows Aaron was an amazing help and he was able to answer all my questions
Love, love, love the helpfulness received from Libby. Prices may not always be the best but good for used stuff and windows for sure. She guided us to what we needed and she never disappoints. Ask for Libby Craig!
Was able to find the window I needed for my new house for an affordable price
Builder Surplus is a nice and friendly store, I would definitely come back again! Randy Goodwin helped me in tile today and I was pleased with his customer service!!
Aaron was an amazing help with the doors and windows, I got exactly what I needed!! Very kind and friendly as well :) definitely recommend him for your needs!!
Ordered cabinets from them June 18 they didnt place our order till July 2 because it would cause them shipping so they wanted to save money. Never called to inform us.. its now July 22 and nothing spoke to Danny the Store Manager said Sorry we dropped the ball but theirs nothing we can do ! SmhIt is now July 23 and just got off the phone with them and they dont know where our cabinet is at. No apology no compensation.Its sad being an owner or manager and not taking care of customers after weve purchased Half our stuff from them to rebuilt our home.
Darren was a wonderful associate, he was very helpful and just a wonderful person overall, not only did he impress me with his knowledge on iron doors and hardware overall, he made me feel very wanted and helped me fulfill all of my wishes, he was amazing and I ended up purchasing 3 iron doors because of him, the funny part is I don’t even have a house to put it but he was just so amazing I just decided to go for it.
Robert was amazing, he helped me find the best kitchen set in north Texas! Very helpful throughout the whole process.
The inventory is great but lately the customer service is horrible!!! Weve bought a lot from them in the past but the last two times we couldnt get help! We walked in there, the representatives vaguely answered one question and walked away (both times!!!). Dont judge a book!!! You guys lost our business twice!!! We shouldnt have to chase people to spend our money!!! Treat EVERYONE the same because youll never know how much a customer will spend just by looking at them. MARKETING 101.
Aaron helped me find granite. He had a very positive attitude!!
Hello I came in for some granite today and Aaron was an amazing help.
Builders Surplus beat every price out there by a longshot, I looked for months for an Iron door and found the perfect one here in Haltom City next to Ft Worth, Then I hired Roman their iron door installer, and despite all the obstacles my door jam offered, it was put in PERFECT with Zero vibration UNLIKE my neighbor who had a regular door installer and Not a iron door installer put his iron door in, great service and great install
Big Thanks to Robert Ray for helping us locate the door and loading it up. We really appreciate the customer service
Im happy with kitchen cabinets I bought there.
Great selection of vanities and tops and prices were way cheaper than the big box stores. The AKC brand of vanities was exactly what we were looking for and the granite top selection was amazing. The employees are fantastic...Danny was extremely helpful in helping us choose the right 60 shaker style to fit our needs and even helped to load it up with a hurt leg and all. It was nice to be able to pick just the right piece of granite to match our decor from their extensive selection. We will definitely be back to finish our remodel and well let all of our neighbors know where to go for great product selection and even better service. I only wish I could give them more than 5 stars!
Purchased a patio door here a few months ago. Realized after installation that there was a design defect. Returned it to the store, and they got me a different door from stock. No hassles, even helped load it up for me. Great customer service! Think it was Chris who helped me. Much appreciated.
Buyers beware, Builders Surplus is not a company that you would want to do business with ever. I wasnt even in the store for 5 minutes, before I decided to start taking pictures and recording the manager speaking extremely unprofessional to me. Theyre laminate flooring products are ridiculously damaged, the worst I have seen in over 20 years of installing floors. Enough said... Next step, Im contacting the Better Business Bureau and possibly an attorney...
Robert Ray is a model employee and deserves a raise…Melissa isn’t bad either.
Santos was so helpful. He moved granite for me and I was able to find what I needed. Keep hiring guys like him!
We are not Chuck in a truck, we are doing an upscale remodel requiring a professional contractor
My husband and I needed tile for our bathroom, so we came here. There were many to choose from and with the help from Ben we found the one we wanted, and he even helped us load it with no problem.. definitely will be back, very helpful and polite employee
Thank to Miguel for his wonderful help .thank u for helping mi choose my iron door thank u
I just left Builders Surplus in Haltom City and the customerservice SUCKED. I found the replacement cabinet hinges I needed and the guy told me, We dont sell those. I will never go back..
Just left this store prices are amazing. Victor was a great help at getting me what I needed. I will definitely be back.
Antolin helped my husband and I with purchasing flooring for our home. He was so helpful all the way down to loading up the car. Melissa checked us out and was polite and efficient. As my husband and I walked around the store, the rest of the staff was super friendly and attentive. My husband said he’s been comparing prices with this store and others and he’s been satisfied enough to make his decision to purchase here instead of elsewhere. We’ll be returning to for future home improvement purchases.
They have many more options at great prices than I have been able to find at the big home improvement stores for my remodeling needs. ORLANDO was super helpful with everything I needed! Because of his excellent customer service, I would definitely shop here again!
I am renovating my kitchen and came here for my cabinets. Working with Robert Martin has been easy and efficient. He has made this arduous process smooth and he is very patient.
Good place. A lot of product and tons of staff to help out. Docked them 2 stars because they require a face mask even after the state order being rescinded. According to the sign outside Builders Surplus, they are exercising their constitutional right to require a face mask. Kind of makes management seem uneducated given that you dont need a constitutional right to require somebody to wear a face mask in a private business. Anyway, heres me exercising my constitutional right to rate this business based on the criteria that matters to me... and criteria that matters to many others thankfully.
We have shopped for large black wrought iron entry doors at 5 different sellers in the DFW metroplex and had not found an expert on these doors until we ran into Chester at the Haltom City Builder’s Surplus store. Chester took the time needed to explain the product and answer all of our questions thoroughly. He knows the product extremely well and can help you find the perfect door for you.... ms
I purchased an iron door today from the place and the service I received was excellent as well as the price. I’ll definitely be back next time I need something. I recommend shopping here ask for Chester he takes good care of his customers!!!
Very nice and very friendly help!
Jack was amazing! Helped me with windows.
The have a large inventory and good prices.
First time here. Should have came here sooner. Great prices on a wide variety of items. Doors, windows, tile the list goes on. The staff was very helpful and knowledgeable. Definitely heading back to purchase needed items.
Great place to find building supplies at a cheaper cost. We walked in and told the associate exactly what we wanted and within an hour we had our door loaded up and ready to go!
Dont ever buy cabinets in this place. They sell the worst Chinese cabinets you can get at 3 times the cost, Just go to J&K cabinetry and youll get much better cabinets at a third of their price.Their designer (hes not licensed, so I dont think you should call him that) Robert as no idea how to work the program and doesnt know how to work with angle corners.A customer of mine bought their cabinets through him and even though he made a mistake he still made the customer buy new cabinets and would not take back the cabinets that she didnt need anymore. Danny the manager was even less of a help. Tried explaining for both why it wouldnt work and they tried every excuse possible, they even said that on angle walls I would have to pull cabinets away from wall, believe or not, I was shocked.Youre probably asking why did she buy there since I know better places. She only found out about me after she had purchased the cabinets.Always look for a specialized cabinets company or a cabinet installer to help you for an easier process. Kitchens can be one of the most frustrating projects in your house without the right help.
Hello, I had talked to Aaron over the phone about some windows and he knew all the answers that I was looking for and on top of that I was on hold maybe a second before he picked up the phone so barely any wait time for the answers which is amazing.
Great costumer service! Came in looking for some cabinets and windows, young man named Aaron helped me out with them, couldn’t have asked for better service. Fast, simple, and enjoyable.
So I came here to look at doors and the people were extremely rude. They close at 5pm, I showed up at 430 as well as a handful of other people. By 4:45 they had closed almost all the doors and kicked everyone out. One of the guys kept yelling I want to go home loudly enough for all of us to here and that people needed to hurry up. The other workers were laughing. Not going to be spending my money here. They had a ton of people working and no one offered to help either
Mr. Santos Dominquez showed real customer service..he made my experience for the first time an Awesome One! Love this place! I will be back!
Great place for remodeling needs. Staff (Melissa & Victor) were super friendly and helpful. They made our experience in picking out what we needed easy and stress free.
Great service Victor was an awesome help in my trip to the store. Helpful in gettin me taken care of. Nice experience and I will be shopping here again for my Household needs. 👍🏾👍🏾
Always like walking around this store getting ideas. Bought new knobs for our bathroom cabinets. Only spent $5.00.
Great selection and prices. Went in looking for kitchen cabinets and was amazed at the selection and even more impressed with the great service! Robert and Doug were very patient and gave us several options to choose from. We will definitely be back after the kitchen remodel for new doors!
Door for mom house person help real nice. He help me load in SUV Libby Craig excellent person.
Miguel Cruz our salesman was outstanding! Very helpful and informative! Great experience! We purchased a Beautiful vanity and granite bathroom sink.
I bought some windows from this supplier and an iron door and I was pleased with the way Chester helped me and explained to me the difference in the types of doors they had. I recommend shopping here.
I had an idea of the kind of door i was looking for but Chester in Iron doors helped seal the deal for sure. He helped me pick out a great double iron door and I know my wife is going to love it. Thank you Chester
Santos help me find a Vanity for restroom . Also talked me into get a top for my vanity. Very helpful liked my experience.
Howdy, I stopped by your store located at Haltom city and I was kindly assisted by one of your employee by the name of Jerome. He was very polite and well informed. Its great to know that there are still good young men with great customer service out there.
This is a great location to buy doors, I was having trouble looking for the right door for my house but Timothy helped me out find the right door for me.
Loved my experience there a young man named Chester helped me find the iron door I was looking for awesome experience there.
Thanks to Adan for the great customer service. He really helped us with the selection of our windows. This is really is a great place with even greater customer service! I highly recommend.
Builders Surplus is a fantastic store, with a wide selection of products and excellent customer service. Whenever I needed help with something, Libby was there to help. Thank you guys!
I stopped by this location looking for a door. They had a great selection to choose from and Victor gave great customer service! Definitely recommend stopping by here.
I came in looking for some new windows and aaron helped me out so much, he is such a great help and knows what he’s talking about
We bought 6 interior doors, and the prices were unbelievable cheap. We knew exactly what we wanted and we’re in there for no more than 25 mins. Justin helped us from start to finish & even loaded them into the bed of our truck. He was very friendly
I stumbled upon this place on a search for kitchen tile. Chester showed me around and assisted me in purchasing the most beautiful tile. Thank you Chester
Extremely POOR customer services!!Ordered an exterior door and experience in the store was pitiful!Not many associates in the store are willing to help you while they stock shelves.After I was finally taken care of in store I had to call to find out if the door I ordered was finished and called 6 times(after being put on hold several times)to get an answer.STAY AWAY from this place!!Head to Home Depot/Lowes.
I love the staff that works here Chester had amazing service and a great attitude when I bought 2 iron doors.
Orlando was a great help! He helped me configure my kitchen cabinets. I highly recommend this place has almost everything for a remodel.
Adam was awesome and he helped me quickly find the windows I needed. Thank you so much!!! I will definitely be coming back!
I walked into the kitchen cabinet department without an appointment and told them I needed to talk with someone about designing my kitchen. A kitchen designer named Doug spent the next 1 1/2 hours drawing out all the details of my kitchen on a 3D computer program. It was amazing! After we were finished I had confidence that the design was what I wanted and was for the price I wanted to pay. Doug was excellent at his job and knew everything about designing a quality space. His estimate beat another company’s by several thousand dollars. I highly recommend Doug and this surplus store.
Came into the store awhile back, for some diy stuff. Also needed a door, Chris salinas was the one helping me. Got a few items, and the door. Fit perfectly, pretty knowledgeable. Would definitely recommend this place to everyone.
Chester was so helpful he got me and my wife tile and windows for our new home. Great guy great service
Adam did a great job helping us pick out all 3 doors for our home. He was super helpful and nice. Thanks Adam!
I needed some windows in a hurry and was so thrilled to find this store. Aaron and Buck were awesome and helped me acquire two horizontal picture windows 48”w x 12”t. The store already had them on order and Buck helped me to pre-purchase the first two windows upon arrival. I’m super appreciative for their help and their great service.
Antolín and melisa were very helpful with service Antolín helped me with flooring will return
My experience at the Haltom City store was great. Your employee, Libby was very helpful and had great customer service, she was very patient with me as I had no idea on what I really needed. I would highly recommend your store. Libby thank you for all your help.
Tanya is very helpful with doors/ cabinets. Great Customer service.
I got my patio door through Chris Salinas I LOVED IT, he was so nice too! Definitely recommend him!
Very pleased with the friendly service and excellent product knowledge the staff has, the individual that assisted me was Chris, very polite and reassuring that my needs would be met and excellent building materials were used on my new door, very helpful and will definitely come back for my future supply needs!
To spicy and to much batter
Hello, so I came in looking for some cabinets and doors and Aaron helped me out but while I was waiting for him to pull the cabinets other employees were asking if I needed help they have great customer service!!!
Chris helped me sample some tile and now I have the perfect tile for my new bathroom. Thank you so much Chris
Aaron was a great help with windows