I was on a wait list for a storage unit and as soon as one became available I received a phone call. Not only was it a prompt response, they were so extremely helpful that everything was taken care of over the phone in 10 minutes, including answering any questions I had. Very personal and professional, I would 10/10 recommend and use them again.
Heather was amazing to talk too! She was very kind!! Customer Service was amazing! I would absolutely recommend Extra Space Storage! She was easy to deal with, knew all the information we asked. Even getting distracted talking about other things she just has a great heart! 🌟🌟🌟🌟🌟🌟🌟🌟🌟 🌟 10 stars!Definitely will recommend!!
I was very impressed with the professionalism and informative service I received today from associate Heather. She was friendly and most of all very patient with answering all of our questions. She is a role model in an industry of Customer Service. Keep up the great work!!! Thank you very much for going the extra mile.
Fast and friendly service, everything was explained to me clearly and truthfully. The unit was that I rented was spotless and clean. I couldn’t have had a better experience. I would highly recommend this place.
I have dealt with Extra space in the past and have always had a successful experience. Very polite and professional and make the rental go through quickly and no hassles. Thanks to the whole staff there, you guys all are super and do an excellent job.
Extra Space Storage Hammonton has been nothing but helpful when I reach out to them regarding my units and have been very cooperative in accepting different forms of payments. The Manager is always helpful when I’m in a pinch for rent! Thank you Extra Space Hammonton!
Stopped in today at Hammonton office looking for 10x20 car unit. Heather was fabulous to deal with. So professional n knowledgeable and took the time to address any questions or concerns that I had. I left the office feeling impressed with her customer service n felt strongly leaving as a friend, not a number. Will definitely recommend n use their services in the future.
My experience was very pleasant. I was lucky enough to grab the last 5x5 unit. Heather was very helpful and very friendly. She made me feel comfortable the entire process.
I had the pleasure renting a unit at extra space from Heather. She is very upbeat and personable as well as professional, the service and attention was Top Shelf.
Heather was amazing! I drove over an hour to get to my storage and I left my lock key home. She was pleasant and fast drilling into the lock and giving me a replacement! Thanks Heather your the best!!!!!!!
Staff is wonderful, grounds are clean and better cost compared to others in the area
Heather was very pleasant and helpful. Facilities are clean and in good shape. Highly recommended.
Heather was awesome she made our first experience smooth and stress free. Customer Service was definitely A+! So glad we made the right choice. After working a 18hr shift, she was a gift!
Heather was amazing! She handled everything for me. I’m so glad she was able to help me in such a fast and friendly service!
The staff especially Heather is a true joy to interact with. She helped me and my family through storage issues that could have been much more complicated. Thank you for serving me and our community.
My father (George K) recently wrote a review for the wrong location. I am the one who took care of everything with his RV, here in Hammonton NJ.Heather was wonderful, and was able to help me with everything I needed. The storage facility is in a safe area, and I feel very comfortable leaving the RV there. Additionally, the price for the space is reasonable and less than most other storage facilities around the state. And, I was assured that the price would not increase. Which is also better than most other places.
Heather Carman was so helpful and knowledgeable! Her customer service and willingness to help will make me choose ExtraSpace Storage over another local company! Awesome job Heather!
I just got off the phone with a wonderful young lady who has been extremely helpful to me once again!! Her name is HEATHER and she is located in Hammonton NJ.She is always cheerful, kind, and helpful!!I enjoy talking with her, she not only takes time to get what issue I need to do....she actually makes me feel like I have known her for years!We have never even met in person as of yet but I am comfortable speaking with her.I hope she continues to stay at this location... I look forward to speaking with her in person!Thank you for everything Heather!!!
I couldn’t have asked for friendlier and helpful service from the Hammonton NJ site. He went out of his way to help me find exactly what I was looking for.
Heather is a pleasure to work with. She is very knowledgeable and very helpful. She is an asset to that office!
Heather was professional and informative, offering to help in any way possible.
Al knew i was looking for a unit. He noticed that one was suddenly available and called me. He advised me that it is first come first serve and someone else had expressed an interest. The only reason they had paused was that they preferred a temperature controlled unit. I drove there immediately and Al handled the cobtract, payment, keys, etc.Im glad he called... someone pulled up as i was leaving. I feel bad for them. There simply arent enough storage units in southern new jersey during this period of pandemic, heated real estate market, remote learning, etcALDONNA
Heather, the woman who helped me, was extremely welcoming. Any information, that I had, she always had an answer to. Definitely well worth storing my Extras at.
Khiry G was super helpful and courteous. He is a asset to the company.
Great service from Heather Carman!
Heather was attentive and knowledgeable. Even though I came in late, she still gave excellent customer service! Extremely helpful and polite.
Once again Heather was great. I needed to upsize and she right a way put me in that unit. Thank you very much
Every time I have an issue at the storage facility, the staff goes above and beyond to fix it. I have used other facilities before and extra space has been the longest one I have used and my family members also have units. Keep up the good work.
Nick was a great help on our change of unit size. Thank you.
My experience was great. The young woman who helped me was amazing. She was very friendly and knowledgeable. She listened to my needs and took me through the whole process making it very easy for me being this was my first time getting a storage unit. Thank you for the exceptional customer service
Alanna Sabo is excellent. She resolved my issue very efficently. She knows what shes doing and is an asset to your company. I had tried calling my storage unit location in Lawnside, for 3 days, and no one answered the phone. I was driving home from the shore and was going past her facility and stopped in and she was extremely helpful and put my mind at ease.
My experience was very good thanks to Alan and Alanna. They were so helpful and professional. I will definitely continue to use them for any or all of my storage needs in the future.
A shout out to Alana who works in hammonton office of self storage. .shes a great salesperson and shes always friendly and happy go lucky. Shes very helpful, patient, has an ear to listen, great personality. Shes very patient with me and my boyfriend at all times. Great customer service Alana !!! (Hammonton office) great people
Fast friendly service. My family had the pleasure of working with Alanna S. We were able to get a clean and ready storage unit as walk-ins. Being able to get all our questions answered, a thorough explanation on how to use the services and fill our new unit right away without any stress and excellent customer service is was why I rated them a 5 and highly recommend them.
So far the facility is clean personnel is friendly and very accommodating..
Easiest renting experience I have ever had. Alanna was super friendly and answered all of my questions. Would definitely recommend extra space to everyone I know who needs storage.
Really informative and thorough customer service. Heather was great!!!
Great service very helpful
Personal is always pleasant had storage unit here for a long time..
Alaina is sweet as a pickle. She was very professional while helping me getting my storage set up.
I think the price is to high for a 5x5 here In Hammontonbut at Egg Harbor their 5×5 price is 29 dollars a month and here in Hammonton they are charging 71 dollars Im not gonna drive 25 mins away to get stuff when I need it or put stuff in when I ask them why cant I cant what they get ar Egg Harbor they said they cant do a price match it dont work like that each place has its own price
Jodi was very professional with setting me up with a unit I had reserved. We looked over the unit and the prices, and when it came time for the paperwork, she was very clear in breaking down the bulk of legal speak thats in the contract. She was able to make some necessary adjustments with ease and overall made me confident in setting up the rental. I would recommend her location to anyone needing some Extra Space.
The customer service was fantastic. Jodi is very personable and warm. Another customer came in while I finalizing my lease and Jodi greeted her immediately by name. Reserving and finalizing my agreement was a breeze and took far less time than I expected. They make the process easy from start to finish and I didnt feel at any point like I pressured to make a decision, upgrade to another option, etc.
Excellent service! Alanna is very polite, professional and knowledgeable. Units were clean. Due to heat, we were provided with golf cart transportation! Prices are a bit high.
Perhaps one of the most pleasant, courteous and professional customer service experiences I’ve ever had. Detailed explanation of services, how to access and steps to follow. Very pleased
I really like this storage company. I just moved to the area and I wasnt sure which storage company to go with. I had a million questions. The lady there Jodi was amazing. She had so much patience and was so sweet. She made everything really easy. I was stressed about my stuff and the whole move. I kept calling her back with more questions. Every time I talked to her she was so nice and patient. She answered all of my questions and helped calm me down. I really appreciate her help. I feel safe leaving my stuff there, especially since they have such kind and professional staff.
Best customer service ever! Jodi is very friendly, professional, and extremely knowledgeable. She thoroughly answered all our questions without any sales talk. Yeah! Jodi explained all our options and did not hide information. No surprise fees w Jodi! She took care of all our needs and more. We had to eventually change our units around and Jodi was very accommodating. When I returned another day w some questions, Victoria continued Jodi’s excellent standard of customer service.
First time getting a storage unit, great experience and very helpful
I rarely leave reviews but when I do it’s because I received outstanding service and in this case the manager, Jodi was an amazing help to me!! She was so polite, very understanding and is just overall an amazing manager ! If it wasn’t for her I don’t know what I would’ve done, her compassion and company was so warming. Glad to see there is still people out there who want/love to help ! Thank you so much Jodi!!! Your appreciated greatly
Alana is awesome and very knowledgable, renting a unit was quick and painless. The units are very clean. Glad I chose Extra Space...Thanks Alana
Jodi is a wonderful help, and lovely to talk with. Very pleased with my experience. I received all the information I needed and feel very comfortable putting my belongings here with the assurance of its safety. Fantastic.
Manager and staff were extremely helpful and friendly. The facility is immaculate and very well maintained. They went out of their way to accommodate our needs this facility is by far the cleanest,friendliest,cost efficient and well maintained building I have seen JODIE and Allen are the best people to work with thank you for everything
Alanna is very helpful. Recommend.
It is not always easy to orchestrate a move. Especially when it is a move from one side of the country to the other! Alanna at Extra Space Storage on Egg Harbor Road made things easy for me. Even with the pesky three hour time difference, Alanna gave me peace of mind and facilitated an easy booking process, allowing me to check one more thing off of my list!
Heather was very great and helpful
I am so thankful for Robert (manager) and his patience! My boyfriend first reserved a 5x15 unit, and once I looked at it, I couldn’t help but laugh. Needless to say, we needed way bigger! Robert switched all of our paperwork to the new unit and we ended up with a 15x25 because the 10x20 was not available yet. A few days later, he let us know a 10x20 would be opening soon and we would be able to switch into that one. He then switched all of our paperwork again to the new unit. When we got to the storage unit, looking at the 10x20, we realized we really do need the 15x25! Robert switch all of our paperwork back to the 15x25. HUGE HEADACHE for anyone but not Robert. He was so pleasant to deal with! We will be sticking with this one for a while! Highly recommend this storage facility!
Alanna was great - courteous, informative and professional. Easy transaction - glad to have found them.
Wonderful pleasant timely clean . Nice place. Alanna was great
Alanna was very helpful and got me exactly what I needed.
What an amazing experience! Jodi was absolutely lovely. Very engaging and polite. First time using a storage unit and she made the process easy.
Convenient location, reasonable gate access hours, moderately priced*, and meticulously clean.After two horrible experiences with self storage (lost belongings to mildew and mold in one and to theft in another), I cannot praise Extra Space Storage enough for the care they take to ensure units are clean, dry and safe.*Being completely honest, they are a little more expensive than I wanted (or could afford, really) to spend, especially after the price increase... But they are worth every penny. For the reasons I have written above, and especially because they employ the most kind, courteous, and helpful staff I have ever had the pleasure of doing business with. 10/10 would recommend!
Jodi was very friendly and so knowledgeable. She made our transaction very simple. The storage space is perfect. Great pricing and very accessible.
Accommodating facility. Alanna is great too, very friendly and helpful.
Raised the price after just 4 months. Terrible customer service. Have to fly up to handle in person because staff was unwilling to help remotely.
Alanna is great come see her for all your storage needs!
Great place to storage your belonging friendly and professional staff. I had a problem getting into my storage unit a malfunctioned lock one of the staff Allen came out and not only did he come out to assist me but he also gave me another lock which Im very thankful for..Thank you Allen. This just happened!!!
We rented a unit today. We were greeted by a very, very kind man named Alan. He clearly explained all the pricing options and thoroughly showed us how to work the locks for the units. A pleasant experience.
Alanna is great come see her for your storage needs
I have had a unit here for four and a half years, and have been very happy. The entire facility is always clean and Robert has been great anytime I’ve dealt with him. I will recommend Extra Space for sure! Sad to go, but no longer need the unit.
Heather was very nice!!
My boyfriend and I were renting our first storage unit ever when we found Extra Space Storage. When we signed up online we received a phone call from the manager right away and were delighted when she let us come in for a tour that same day. The manager (Jodi) really went above and beyond to provide us with the unit we were searching for, and patiently answered all our questions.The site was very secure and the unit was roomy and clean. I also felt the price and contract were extremely reasonable. The boyfriend and I were additionally excited to see they sell lots of moving supplies (if you need them) on-site.Needless to say Im very happy with my unit!
Very wonderful experience. Quick and knowledgeable. I will refer this facility to others. Jodi was super easy to talk to on the phone about my questions and concerns.
I had an amazing experience at Extra Space Storage with Alanna is such a sweetheart very helpful, kinda very well knowledgeable. Come and visit Extra Space Storage in Hammonton on the Whitehorse Pike. You wont regret it 😊😊😊❤️👍
Heather was extremely helpful and friendly!
I arrived at the facility and was warmly greeted by the Site Manager Robert. He went above and beyond to assist me with my storage needs. The facility, units and grounds were very clean and well kept. I left an extremely satisfied customer and rate my experience 5+ stars. Thanks Extra Space Storage and Robert. Keep up the great work!
The positive experience (5stars) here at Extra Space Storage in Hammonton has been extraordinary. The cleanest and top notch facility Ive ever had the opportunity to utilize. Jodi, clearly provided me with all the info I was looking for in regards to the unit. She most professionally & cheerfully went above & beyond my expectations during the sign up process and quite literally made my day. Jodi gets 6stars. Value added!If youre looking for a storage facility, look no further.
Very nice and informative staff! Answered all of my questions and helped me get the right unit. Highly recommend!
Im in the process of planning a move and storage units are one of the many stressful puzzle pieces to deal with. I had a number of questions about available sizes, rental terms, and storage policies that Robert was great with! He was patient as I pondered how to phrase my questions and was able to answer them in detail (and expound upon them to make sure I fully understood the process)! Thanks Rob!
Jodi was so nice y’all . She showed me the property and really took time to see what I needed from storage. I recommend coming here for the great customer service. She is fantastic.
Very clean and well maintained property. Office is clean and nice. Property is gated. Kelly in the office is pleasant, informative and efficient. We got a unit the first day. He was patient to show us a few and didnt try to upsell us into something we didnt need. He helped us pick the perfect unit for our needs and explained all costs and billing up front. We would recommend this company to anyone. Excited such a gem is in town!!!
Jodi has been great. She was very helpful from beginning to end. I’ve had no issues thus far.
Jodi was so delightful to work with! She helped me with everything I needed and was so pleasant. Definitely recommend!
This facility is well maintained and is very clean. You can tell the staff takes care of the property. Management is excellent and are always happy to help any way they can. Robert is always cheerful and friendly. Definitely recommend using this Extra Space for your storage needs!
Great property and customer service! Upgraded storage unit to a larger size without difficulties. Robert assists in showing various open units to help us make an informed decision to accommodate our belongings!!!!
Manager Jodi makes my experience here wonderful! Besides the competitive prices, the helpful associates ensure every visit here is smooth and stress-free. Thank you Jodi!
Great place . great helpfull great customer service all managers should be like you. Well run good organization
Awesome guys! Great service super friendly very helpful .
Manager is amazing and super friendly! Great storage facility! Ive been storing my items there for almost a year now and no issues, couldnt be more happy. Low cost and good convenient location.
Moving all over the world is a disaster sometimes. Robert at extra space helped me out a lot. Even called me while I was in route from Tennessee to this location in New Jersey to see if he could assist me in any way possible. If I ever need a spot to store my good this is where I will go. Thanks again Robert!
Jodi was very professional and personable. I am pleased with my service recieved and hope she never leaves. Thank you ESS for having her.
Manager and staff were extremely helpful and friendly. The facility is immaculate and verywell maintained. They went out of their way to accommodate our needs. I have used other facilities in the past and this facility is by far the cleanest,friendliest,cost efficient and well maintained building I have seen. We are so happy with our choice. Kimberly Bonetski
Robert is the best. He went above and beyond with the customer service he gave me. The facilities and grounds are well kept and clean. Best prices in the area.
Jodi was an amazing manager and always helped us-I’m sorry she left and now a new manager is at the Hammonton location. We have multiple units (4) there: 2 of which are climate control. We have thermometers in each unit due to temperature issues in the past. We went to check on them today and our 2 units are reading over 100 degrees for the past 2 days. Apparently it is not a big deal with the new store manager-even though it states that the temperature shouldn’t go above 85 degrees. I have contacted Facebook and the main corporation telephone number-obviously this needs to be fixed. Neither air is working in your climate control buildings. We have pictures to show the temperatures in the units.
I had a wonderful experience at extra space storage in Hammonton. Jodi was extremely helpful and friendly. She helped me with finding the right boxes and was just an all around great person to interact with.
Great service and very helpful. Jodi is very friendly and upfront regarding what to expect when renting a unit. Highly recommended!
Great and friendly service.
Was nices experiance with Alanna Sabo she was so patient with me and kind
Had a great conversation with Robert. Very personable, intelligent face of the company. Glad I came to this facility, he helped us with a lock we had lost the keys to. Great experience.
Very friendly staff and great pricing. Kelly the manager is super nice and a huge help. Facility is really big as well. I was able to maneuver a large trailer with plenty of room. Wouldnt hesitate to use these guys again.