Bought a 400 dollar scan tool from them. Brought it home and tried it on my truck however it isnt completely compatible with my truck because I have a powersroke diesel. I then tried to return it however they said I cant return it because they said company policy says you cant return electronics. This is very frustrating as I am stuck with a four hundred dollar scan tool that is pretty much useless to me. Just wish they would have let me know about this company policy before purchasing the tool. I will be buying my tools from Amazon from now on where they have a return policy.

Have been a number of times and it has always been great. Today was especially great. I had recieved a part that not correct and when I called, Jeff helped me not only track down why it was the wrong the part(online had the wrong parts listed) and was able to go through and help make sure not only did I get the right part, but that I wasnt on a wild goose chase trying to find the location.

Let me start this review off with DJ here is amazing! I had been to another store 2 weeks ago that insisted my air conditioner was fine and I didnt need any coolant. I had a miserable two weeks that culminated in me nearly passing out while driving today (100 heat index) which caused me to start having a panic attack as I was on the high way. If I pulled over I would have most certainly passed out considering it would still not been able to cool off. Like a beacon of light I finally came upon this store. When I walked in DJ immediately recognized I was in distress, put me in front of an air vent and calmed my breathing. All I could initially get out was air conditioner not working. He asked a few questions as I nodded to answer and he knew just what I needed. After I cooled down he checked me out and showed me how to not only check my coolant but how to add more when needed. His kindness truly made my day. As a manager that runs two stores I hope that all of my employees are at least half as compassionate and patient as he was. I will be forever grateful and recommend this location to anyone and everyone I can because of him. Amazing job DJ! You are the best!

Chris was very helpful with the items I needed for my car. Thankful he was there to assist. I love his positive energy.

Always five stars! They have never questioned a return and have always helped me find what ever Ive needed to get my project completed and me back on my way.

While driving on Hwy 17, my left wiper blade flew off necessitating me to stop. I pulled into Advance Auto Parts on Hwy 17 in Hampstead, NC and was greeted by Alan who looked at my other wiper, matched the left one, installed the new blade and I was off again in less than 10 minutes. This was on Monday July 19th about 10:10 am. What impressed me most was the manner Alan treated me for my small purchase. He went to the car to see what I had so it could be matched, found the part and rang it up quickly and then installed the wiper on the car. Next he had me test the wiper to ensure it was working properly and after again ensured it was securely fastened. He did this casually and naturally indicating this is how he works. I was impressed and Ill bet when he is told of my glowing comment will say, I was just doing my job as i always do. Yes, Alan you were and that is what sets you apart. Thank you for helping me get on my way in less than 10 minutes. I appreciate your help and you! When I Hampstead again I will stop in to see you again, whether I need something or not. But then again, how can one go the the candy store and not buy something?

This place is friendly, knowledgeable and very helpful. Definitely recommend this place and would rerun if I need anything else.

Always helpful. Almost always has what I need.

This place has been excellent to have right by the house. The guys here are knowledgeable about cars and always helpful when it comes to finding that one part that you need. The only downside is it can be difficult to turn left out of their entrance due to traffic on 17. If they could find a way to tie into the parking lot for food lion it would make it much easier as you could use the stoplight at 210 and 17 to get out.

One quart of oil 8.30 cents good scam there no more bussiness from me

Had to warranty out part twice but good price

This is not my usual Advance Auto Parts Store. However, yesterday, I paid this location a visit, twice.I found this Advance Auto Parts to be in a good location. The Side-road entrance makes the store very easy to get into. However, depending on which way youre going, it can be difficult at times to exit onto Highway 17. With that being said, the store has plenty of parking and is kept clean and orderly.The Customer Service was fantastic both times I went in. Each time I went in, an employee was assertive in addressing me and really showed interest in helping me get the parts I needed. Everyone was well spoken and had a positive attitude.The prices were good, but the selection could be better. Original equipment was not available in store. If it was something big, I could understand. However, this was a radiator cap... for a FORD PICKUP TRUCK... that was the same for 7 years. Although I find this unacceptable, I do not blame this store location for that issue.The negative experience for me involved ordering ahead via the Advance Auto Parts website. I did so because I had a coupon for online orders. The website was not processing the order properly, which was frustrating. In addition, after getting home with my order, I realized the clerk pulled one of the products for my order wrong.I do not know if human error or Advanced Auto Parts System was to blame, but it made the entire second trip pointless. I had to go elsewhere for my part and I still have to return the product. Definitely Not worth the coupon...Just deal with the in store employees, and you should enjoy your experience just fine.5 Stars to Staff & Location.2 Star deduction for bad shopping experience caused by company, not by this particular store.If youre going to Advance Auto Parts in person, I highly recommend this store. You will not be disappointed.

Cant say enough about management and the staff at this store. Always super friendly, willing to help get the parts you need, great communication on the phone when calling looking for parts. By far the best Advance Auto Parts in the area! Great job!

Broke down in the parking lot, in the rain ( of course), employees were very friendly and helpful. Have me a referral for a tow agency and we waited inside for a ride. Great group of people. THANKS !!

Clean store and very friendly staff.

The best place to get tools or anything for ur ride👍

Helpful staff

Extremely poor customer communication skills.

Quick. Helpful. Theyve usually, got everything I need, in stock.

Best parts place in town! Very knowledgeable friendly staff!

Great employees and good products

Had my windshield wipers put on, employee was professional and quick

This was the first time I have ever visited this actual Advance Auto Parts. I have never had a good experience in an auto parts store. They tend to always be busy and in turn, have very poor customer service.That being said, Id like to give the guys working at this location props! I only caught one guys name though, Chris. Thank you Chris.....for taking the time to explain my trucks issues and how I need to go about fixing it.

Its pretty chill. Everyone is helpful

Always ready to go the extra mile to help you

My go-to parts store. A great bunch of guys who work there. Customer friendly. Knowledgeable and eager to help!

Great people.

Good people

Knowledgeable staff help you find the correct part for your car quickly. Large inventory, but if they dont have your part, theyll order it for you.

So twice I have tried to use this particular store. Twice I have called ahead and been very specific with what I needed. Both times the same employee has told me sure yeah we got it come on down Im looking at it right now. Both times this employee stated after I got there and the product I wanted was not there oh, oh well I thought we had it we were busy when you called. What a joke. These guys over here can only tell you what that computer says. Absolutely worthless. I will be calling corporate, too inform them of the type of employees they have who have nothing better to do than waste the time of a customer who is calling to verify a part they need is there to prevent running for no reason. I give you negative 5 Stars if it was possible.

Best parts place hands down. Rob is the best around. Great parts selection and service

Tried to find a tow package/hitch that bolts to my trucks frame and Advance was the ONLY auto parts store that had it in stock. And it was $45.00 cheaper. Very happy!

The people there are always helpful and friendly.

Very friendly staff. Smiling faces and good humor was pleasant to see coming in from the rain.Got just what i needed on a quick stop driving from the airport.

Helpful staff..good selection of parts..I go there a lot!

The parking lot is a little too small therefore making it difficult for people to get in and out of the spots correctly the store itself is decent the aisles are open and accessible however they do not have great return policy is the staff is friendly and the parts are decent I’ve heard from a lot of locals that they have received damaged or nonworking parts of been on able to exchange them I have been able to exchange my damage and non working parts so I cannot speak for them

I was able to find everything I needed. My service was fast.

Very friendly staff and a light and happy atmosphere. This location makes a quick trip to the auto parts store a pleasurable experience!

Great service. The employee was busy so he allowed me to check my check engine light myself.

Great bunch of guys and always very helpful.

The staff are knowledgeable and have actually worked on their own cars. Rare.

Good service....good price

Place is good besides the ret@rd manager Rob. Will never be back if he is manager

Great employees and customer service! Im halfway between two auto parts store and I choose this one every time.

Had part I needed. Fast friendly service

Very helpful staff ... this is my go to auto parts store.

Staff here is knowledgeable and very helpful!

Hard to get in and out of this location during rush hour. Otherwise, its a quick visit and staff members are helpful.

Chris helped me, he was very nice & helpful.

Good place to get your car parts.

Always have what we need and great customer service

Always a blast most of the guys are awesome. Lol

Car parts lol

The guys here were very helpful.

Always helpful!

Great customer service very helpful. Thank you

Quick an helpful

Knowledgeable staff, dyi some auto maintenance!!

I can always get what Im looking for here usually the same day but always within two.

Great people, great service.

Great customer service . Quick and friendly

Staff always friendly and willing to help

Robert is TOP notch and knowledgeable....

Excellent staff!

Advance is one of places that carries most all auto, etc to buy parts n other stuff

Very helpful!

Very helpfull

Friendly and helpful staff.

Good place to get parts

Great service and knowledgeable employees.

Friendly folks, good service.

They had what I needed.

Great customer service!

Doug is awesome!!! Thanks for your help!!!

On time with the parts I need

Very helpful!

Always very helpful.

Right part right price, order online and pickup.

Always good

Great service.

Excellent knowledgeable service

Great help

Great service

Nice guys

Standard chain parts store.

Great knowledgeable staff

Nice folks

Great

Friendly and fast

Good

Its an auto parts store

Cool

Very clean bathroom

X.