Good and quick experience! We stopped by early in the day and they were busy, so decided to come back later. When we arrived, an employee was able to immediately help us. I appreciated how he gave my niece suggestions for a replacement phone and assisted with switching the SIM card. We were in and out in less than 10 minutes. Would definitely return to this location for any future needs.

To say it simply, I came to AT&T today with a complicated order and Andrea helped me out. She was literally the best cell phone associate I’ve ever worked with in my entire life. She was knowledgeable, patient, and got me the best deals! I literally asked for her schedule because I’m only coming back when she’s working! Shop at AT&T and ask for Andrea! She’s the best!

I was greeted almost immediately when I entered the store. I wanted to change to a family plan with family members with other providers. This is a complicated and involved process. The 11 year experienced rep knew exactly what to do and in a friendly timely manner. Excellent service! Kudos to the manager Ashley V!

I had gone to 2 other store before visiting this location. At the other stores, my wait was no less than 30 minutes and no acknowledgment from associates. I was greeted and helped immediately when I entered the Elmwood location. Nick was amazing! He could tell I was stressed about my phone issue, but he made sure I was taken care of perfectly!

I just want to share my personal experience with the Sales Representative Jared who rendered exceptional service! He was patience, not pushy, and very compassionate. He was persistent with helping me transfer and save the only voice recording of my father who passed away a few years ago to my new device. Thank you Jared! I also had the chance to meet one of the managers Drew who was equally pleasant and respectful.Thank you both for being awesome!

At first I was turned off by this store in particular. Let’s say my experience was less than satisfactory initially. I actually banged heads with one of the staff in the store, we didn’t see eye to eye. I am personally ignorant when it comes to setting up new technology, and really needed help setting up all my new purchases (Apple watch, iPad, and iPhone 12 Pro). I was told that set up was a “courtesy“ and not a requirement for them to help me. I have major health problems (heart) and invested a lot of money into helping me monitor my vitals. After explaining my situation and my shortcomings in the set up, they were able to fix all I had messed up trying on my own. By the time I left, Nick, a sales rep, and I were hugging and relating sympathies like we were old friends. Nick (and I apologize for forgetting the manager’s name), set up my phone and watch and reversed all my mistakes from trying to set up on my own. They even saved information I thought I lost. The team here turned out to be great people who really took the time to help me out. Thank you for all of your help and care while turning my initial negative experience into a great one. Bless you and continue your service to others.

Absolutely the worst sales experience in my life. Lying staff three times over.I asked the Sales person if I could upgrade my phone, he said yes. I asked if I could do the trade in promotion, at which point he lost all interested. Suddenly everything was only available online. Okay fair enough, can I buy the phone outright I ask, no hes just sold the last one. . .Okay so I head to my car start the order, at which point it lists the store im in front of as the pick up location for tomorrow and says theyve got four of em! All right so now I need to know if the website is accurate cause Ive got a trip coming in and dont trust the shipping to get to me the day before. And low and behold would you belive they locked the door 30 minutes before 6. Which is already 3 hours early.Look i get it commission work is rough. But we could have been done in the 30 minutes you sent me to my car. Why lie, just say you dont have time or dont want to.

Person helping me just kept saying “I don’t know” and would not help me figure out how to upgrade my phone. I would avoid this store if possible.To respond to the business’s reply: it doesn’t matter anymore. I took my business to Best Buy instead and they were actually helpful. I will never go to your store again.

Wow! The service I received today was nothing short of amazing! I had been stuck in a phone that I absolutely hated! My representative, Nick, was knowledgeable about the merchandise and greeted me very politely. He let me pay my bill, walk around some and came back to check on me again! Then he took his time to get me set up with a new device! The manager, Herbert Foster, was also super instrumental in helping me pick out accessories based on durability and quality. I’m walking away feeling like a valued customer. THANK YOU!!!

Honestly the best experience Ive had in a long time at any cellular store. Everyone was down to earth and I didnt have to wait after entering the store.

Nick was great. Got me all set up with new service.

My representative, Marcus, was very courteous, polite, efficient, and really helped me get set up with my new iPhone 12. He took his time to explain everything to me, and made sure that when I left the store I had everything I needed. I did meet his manager and told him that Marcus is a great employee. Thanks so much for the great service!

I have always found this team of associates to be extremely helpful!They have on many occasions helped me switch plans and save a lot of money each month.This week an associate and two managers worked together for several hours to do what was best for my small business. They were all extremely friendly and kept me updated throughout my very long process. I was sure they were all working to make it the best for me.I will continue to use this store because even though the associates have changed over the years they continue to have wonderful staff!!!

Why is it they can give out equipment but not take it back?poor, poor customer service.

My sales associate (I think Anya, but don’t hold me to it!) had a great attitude, was very knowledgeable, and so fast. I really appreciated it.

It was great thank to my great salesman nick!!!!😁😁😁

Absolutely the best experience Ive ever and I mean ever at At&t .. Mgr Precious and salesman Jared made it a great day.. walked out like I will tell everyone this is the place to go.. God Bless them..

Terrible service. The person who assisted me doesnt know how to transfer Postpaid to Prepaid, without my acknowledgement he split lines in my account to individual accounts and changed the plans on both the lines to a higher plan, and he was so reluctant to answer questions and talk to customer service while I was in the store. For every question i asked he responded to talk to customer service as they cannot do that in the store.Worst customer service in store. Finally made a decision to switch to another carrier.

They were great and was very helpfulThey had what i needed.

This was a great experience for me I came over from t mobile very upset and out of options so I took a chance with Jared and Damien from Att and I wish I would have came sooner they helped me get the phones I wanted save me a TON!!! of money and treated me great I didn’t feel like I was being conned or being sold anything it more like a they wanted to help fit what was best for me and you CANNOT AND WILL NOT GET BETTER SERVICE THEN THAT!!!! Ask for Jared and or Damien

This place was great! I scheduled an appointment online and it was super easy. As soon as I walked in, Keila tended to me. She did a great job! She was very understanding, informative, and patient! I went in to get internet installed at my place and she went above and beyond to help me get my desired internet plan. Overall, Im highly satisfied with her customer service and the store!

Went in to upgrade my phone, it was so easy and hassle free! Brandon was my sales rep and he got everything set up for me and even explained the accessories promotion.

Damian and Jared at AT&T did an amazing job. They were very helpful and courteous

Dont buy any ex supplies for your phone or other equipment. You have a 1 year warranty. The store WILL not take it BACK. Go to dollar store and save your MONEY.

Let me just elaborate thoroughly to proficiently show the diligence of the AT&T representative’s customer service!I came here after work today(3/17/21) at about 4:30pm to handle an issue with my phone that I thought was relatively simple. The problem was my LTE data was blocked because of a data suspension that occurred while I was out of the U.S. It was my first time being international and detrimentally assumed my unlimited data would cover me global. I was wrong lol. Well, by the time I arrived back in the US, I called AT&T and the told me that everything was fine with my service; they reset it just in case. Phone still did not connect to the internet (WITHOUT wifi). So I decided to go to a nearby store where I was serviced by the prestigious representative named DAMIAN! 1st, he reset my phone. Did not work. Then, he reset the software. Did not work. I then told him I had travelled internationally recently within the past few days and incurred the problem overseas. He then proceeded to change my sim card. Did not work to fix the problem. Finally, he suggested to trade my phone for a new one that would also save me money on a new plan, which should’ve corrected the data issue. Did NOT work! He worked with me for 2+ hours, prioritizing my concerns to realize he made a sale on my behalf without fixing the problem. Without gaining frustration, he contacts the upper AT&T administration and finds out that there was a undisclosed block on my data that he could not see on their database!! The representative finally communicated with him on the issue while he was going overtime on his shift just to make sure that I was taken care of.I know, this was an overzealously long review, but Damian exemplifies excellent service and care towards his customers and he needs to be recognized substantially for that!!! If he does not get offered a managerial position, I will be extremely appalled at how this store devalues it’s employees performance! Give DAMIAN BARROW a store of his own to run. He’s clearly a leader and needs to be the model of the values of AT&T!

The staff here is extremely helpful! I arrived at the store 10 minutes before closing and Randy didn’t hesitate to help me with my purchase. I highly recommend this At&t location.

Be careful of Walmart AT&T sales person. Non of what I was told turned out to be true. Even after calling him back, he says oh Ill call you back Im with customer. 3 hours later no return call results in this fact filled review.

Jared was great and was really nice. Thorough with his explanation of the plan change. And Quintan and herb were awesome, att needs more managers like them. Drops 🎤

The manager Herb is the best! I had an issue with my monthly bill but he was able to correct it so I was not being overcharged. Any time I called, text or went in to the store, he was very professional and gives great service! Thank you Herb.

Keila is a rock star! We went to this location to upgrade my wifes and my phones then add my children to our mobile plan with new phones and talk about my Directv with internet. Keila was very helpful in letting us know all of our options for mobile phone service and device upgrades. Although she wasnt able to assist me with Directv, I have to do that directly with them not at the store, she was able to make my entire family happy with new phones. Thank you Keila!!! Brad, Mandy, Rory, Kai

Awesome and quick service! When I left sprint, I was so frustrated on how slow cell companies are with their in store service. Anytime I need something phone related, I always go to this store! I am always helped quickly and it’s a stress free visit. Came in this week for a new Apple Watch and Kayce had me in and out in a matter of minutes. Great over all experience and visit.

Very attentive and helpful. Especially the manager

MARCUS IS WONDERFUL AT THE ELMWOOD STORE EXTREMELY HELPFUL FRIENDLY CUSTOMER SERVICE WHO YOU SPEAK WITH OVER THE PHONE ARE HORRIBLE EXTREMELY RUDE DISRESPECTFUL LIES TO THE CONSUMERS AND JUST ABOUT ALL SPEAK IN BROKEN LANGUAGE DOESNT AT&T EMPLOYE AMERICANS INSTEAD OF FOREIGNERS

Like another review, I too was told to just call billing to have the $30 activation fee waived. Per billing, this is not true, CS by phone said salespeople often do this to buyers. The only way for the one time charge to consider being waived is either the day of purchase or if notes were made by sales person. Wont be back to this location. We upgraded a second phone and went to their neighbor Best Buy.

Really prompt service and friendly staff! Helped me a whole bunch in the decision making process! Much better than the one at Esplanade. Would recommend going to this one even if its a bit out of the way for you.

I was greeted at the door by Jared. He was able to assist me right away and totally took care of all my needs!!! He is sooooo awesome!!! Everyone there should be like him and have a positive attitude! His knowledge was above and beyond. With customer service like his it definitely makes a difference and will definitely be going back to this location!! Thanks Jared!!! You rock..

Jared immediately assisted my husband and I with great customer service. We was in and out in no time because he found exactly what we needed fast. Thanks again Jared.

Andrea A. Was great! Her customer service is exceptional!

My friend his internet has been completely off for ten days and dropping connection for one month. this is very very bad. and he is still getting biilled

Went in to inquire about adding an IPad Air, Kiersten signed me in and then immediately started working with me. She was courteous, funny and well informed. She got me all set up and reviewed my account and saved me some money!!! I would go see her 100 times more! We laughed a lot during the whole interaction!

Staff was very prompt and very very friendly. Customer service was awesome and I will definitely be back to that location for all of my needs. KayCee was definitely knowledgeable and informative and answered all of my questions. She’s awesome.

I came in the store today and Jared helped me with something no one else could. He is an asset to this place and he deserves a raise and recognition. He was honest with me and THAT I take very seriously!

Came in to inquire about potentially switching from Verizon to att. I was greeted quickly by The two guys in the front. When I was done looking at my options I spoke with The manager Kiersten who got me set up with all the information that I needed and answered all my questions patiently. I just moved into a new home and she informed me that my home was also set up for the att fiber service. Very knowledgeable, patient and helpful!

I must say Herb was very nice respectful and out going... when ever I have a problem I always ask for him and he’s so nice and he fixes it with no problem.. they need more people like him in the world thank God for him❤️❤️😇

Sales Associates were extremely helpful and very professional and informative

Came in and everything was great. Patrick was very polite and very understanding and explained everything to the T about my phone and helped me with other problems in trying to understand my phone. Give him a raise as soon as possible

Went to the store and I had a great experience with a sales associate She helped me understand myplan, assisted me with scheduling an upgrade, and helped my fiance with her phone line.HOWEVER Since then i have had nothing but trouble. And the whole system has been a complete mess and communication with a store/ coustomer care has been nearly impossible.They sent three technicians to my home witthin aWeek and everyone says something different.I called and tried to get through to a manager to speak on the issue. I was spoken toin a very unprofessional manner. I cannot recall the managers name she did however catch an attitude. This manager chose to be rude and blow off my issue instead of being helpful. My spouse and i work from home this is unaccaptable for an ISP.

My fiance and I recently had a few issues with our phones and Andrea was very diligent, friendly, and professional with solving our problems. We even had to stay an hour passed closing time and she didnt treat us like an inconvenience. So glad we switched from sprint to att! Much better customer service. The whole staff was great.

The customer service is amazing! The atmosphere is inviting and the reps are extremely pleasant. Definitely my go to ATT store!

Good place to pay your bills

In my quest to determine the best cell phone service and provider, I came here. Employees were not keen on speaking to me and had an attitude. I believe some sort of discrimination as I am a female in my 40s. I was not impressed with how they talked down to me.

Not friendly or knowledgeable.

Rude Management Nightmare - Elmwood AT&TEthical behavior in sales in its purest form is a core value that should be held high for all ATT employees. An employee sales methods is a direct reflection of the company’ brand.What should have been a teachable moment for an associate escalated into an extreme lack of professionalism, disrespect and poor judgment by a member of management.How can a member of management Kiersten correct an ethical behavior if her behavior, attitude and performance falls beyond what is expected to guide and lead.A simple transaction became a nightmare not only for me as a consumer but also one that Anna an AT&T customer service representative heard. She listened and documented the entire unprofessional incident. The poor and rude level of professionalism by Kiersten. I commend Anna K and Raymond (Mgr. Veterans Store) for their professional assistance.While I am a singular customer, no customer myself, the foreign customer (who was rudely assisted) or anyone should ever be subjected to the unprofessional level of service we received - poor service that began for me with unethical and fraudulent sales behavior. Kiersten, the assistant manager was beyond rude and unprofessional. I think you should be aware of her behavior. I found it extremely offensive.I personally feel she has no place interacting with the public when she lacks the most basic sense of what is involved in service and management. Whatever action you decide to take, I would like you to look into this matter, as I have a witness who works for AT&T who documented the event. Customer service was probably the worst Ive ever experienced.The day was a nightmare. AT&T brand took a hit today, if I had a working phone I would have recorded this transaction because it is one for the books to share.Thank you Anna and Raymond for valuing a customer, the ATT brand and more importantly that service is crucial for the success of an organization. I wish for management to contact me.

NONE of the workers were wearing any kind of protective gear (gloves, masks, etc.) and were unable to observe the 6ft distance outlined by CDC guidelines with their “drive-thru” service. I was in shock and appalled that AT&T would put their workers at risk in such a way.

Walk-in service. Friendly, helpful Associates.

Keila and Kiersten where the best ever. They helped me without any trouble. Very friendly and understanding of my needs with my phone.

I had a great experience walking into ATT in Elmwood.I was approached by Kiersten she was so helpful.I would recommend her to anyone.Thks Kiersten for all of your great help!

The staff was friendly and knowledgeable. I had a good experience and would recommend the Elmwood location to anyone looking for cell service.

KayCee is so polite, helpful, quick, and knowledgeable. She provides great personalized customer service that is essential to at&ts human capital.

Rude Management Nightmare - Elmwood AT&TEthical behavior in sales in its purest form is a core value that should be held high for all ATT employees. An employee sales methods is a direct reflection of the company’ brand.What should have been a teachable moment for an associate escalated into an extreme lack of professionalism, disrespect and poor judgment by a member of management.How can a member of management Kiersten correct an ethical behavior if her behavior, attitude and performance falls beyond what is expected to guide and lead.A simple transaction became a nightmare not only for me as a consumer but also one that Anna an AT&T customer service representative heard. She listened and documented the entire unprofessional incident. The poor and rude level of professionalism by Kiersten. I commend Anna K and Raymond (Mgr. Veterans Store) for their professional assistance.While I am a singular customer, no customer myself, the foreign customer (who was rudely assisted) or anyone should ever be subjected to the unprofessional level of service we received - poor service that began for me with unethical and fraudulent sales behavior. Kiersten, the assistant manager was beyond rude and unprofessional. I think you should be aware of her behavior. I found it extremely offensive.I personally feel she has no place interacting with the public when she lacks the most basic sense of what is involved in service and management. Whatever action you decide to take, I would like you to look into this matter, as I have a witness who works for AT&T who documented the event. Customer service was probably the worst Ive ever experienced.The day was a nightmare. AT&T brand took a hit today, if I had a working phone I would have recorded this transaction because it is one for the books to share.Thank you Anna and Raymond for valuing a customer, the ATT brand and more importantly that service is crucial for the success of an organization. I would like someone in management to contact me.

Absolutely awful service. I felt completely ignored. I’m upset that I even switched from Verizon to AT&T (3 days ago) because it’s been nothing but a disappointment. I expected better.

Patrick was wonderful, knowledgable and patient. Will be telling all my friends and family to go see Patrick.

Fast easy friendly service

Slick salesman offered new phones, AT&T-now service, with internet, total package less than $160. They sent out a Dish guy that I refused, then sent cable, never did get contracted service. They tried to raise price to $89 cable, $50 internet & $149 cell phones for total of $288 plus tax for service. Used bait & switch tactics & tried to scam us. I cancelled cable but they charged me for a month of service because the cable was on for 3 days. Never got the phones we were promised, never got the service we were promised and I had to pay the installer $50 cash for signal booster because internet didnt work in rear of house.AT&T TOTALLY DISHONEST AND EVERYONE I COMPLAINED TO PASSED THE BLAME AND POINTED FINGERS AT EVERYONE ELSE.SCAM. SCAM. SCAM. SCAM. SCAM.

Great servuce

Great experience! Andrea and Herb were great!

Customer service was probably the worst Ive ever experienced. There were at least seven employees present and none of them greeted or even acknowledged customers as they entered. The wait was unnecessarily long and some of us who waited for 15-20 minutes were overlooked for a customer who had just entered. FYI - 7 employees, 3 customers being served and 4 waiting shouldnt equal a 20 minute wait.

Would do fewer stars but had to do 1, after popping into the store on St. Charles they only had 1 color in the phone I wanted (fine experience, just didnt have the product on hand), before I make a 3 year commitment to that I wanted to check to see if an alternative store had the color/ version of the phone I wanted. I was told Im not allowed to tell you inventory over the phone, when pressed I was told we have different colors but I cant confirm which colors come in which versions. And as I sat on the phone maybe expecting a little customer service I was hung up on!!! As someone that spends $2,400.00+ annually with a company on products and services, planning to purchase an upgraded product wouldnt there be an element of customer service available before I drove over there to make a purchase that is ultimately around $900.00. I wasnt asking for a product to be held, just to get an idea if the product may be on hand if I make the effort to drive there. Obviously my fees and measly little phone upgrade will not make/break any AT&T store but getting hung up on??!?!? Geeze this was a disappointing experience.

TERRIBLE SERVICE..waited approximately 20 minutes to discuss my bill. No resolution. I should have known since only commissioned SALESPEOPLE work here. I will be talking to management ABOVE this store manager to get resolution about my billing or I will have ALL my service with ATT discontinued.

Great service from Marcus.

Worst custom service Ive had in the last 5 yearsSales Rep started getting an attitude with me because I couldnt provide the account number for a brand new account. It just escalated quickly from there. I love AT&Ts data service, but their custom service is horrible.

Great experience. Fast,easy, and very friendly. Thank you.

Kiersten was awesome at the Elmwood store. Let’s pray that Asurian doesn’t give me any more problems with my claim now that she has fixed my issue

Terrible service from everyone in every aspect of TV and Internet. Possibly the worst experience I have ever had interacting with other human beings.

Do not know what those other guys are talking about... service was great and these guys really knew what they were talking about. Go here.

The entire staff was friendly! Chris helped me and I was ready to give up on ATT after a prior visit at another location (veterans by Trader Joe’s) went bad!!! Thanks y’all!!! I recommend this location 🙌🏼

Today is the worst time since I came to at&t in ten years

Worst service. I was quoted a price over the phone, showed up at the store only to be told that the associate I spoke to made a mistake. I asked if he could still honor the price I was given. He asked Manager, and after a lengthy wait was told by manager in training that he had bad news. Not sorry for the inconvenience, but bad news!!!!! He couldnt honor the price as stated by the employee. The actual manager said the same thing. Poor training and communication on everyones part. I wouldnt spend a dime in the after that. Id rather spend my money at Best buy. Ill also be emailing and calling at&t corporate about the situation with everyones name involved.

Great service and always very patient will you decide on whether to update to a new or different phone. Manager is very nice too.

This place is filled with employees who will lie to you, with a smile on their face, to get a sale. I walked away from AT&T because of this store! I walked out of here and took my business else where. I strongly DO NOT recommend this store!

Absolutely disgusted with the service I got. Weve been customers for 15 years and they spent more time trying to sell us DirecTV than to give me my $1,000 phone that I was buying they didnt help me with any of my contacts they didnt do anything and then they ended up charging her bank account without permission and got our television shut off for 4 days absolutely ridiculous. Their service was so bad that when my boyfriend got his thousand-dollar phone he went to the Metairie store we will not be back in this one. And there was nobody to call and talk about it because the person who gave us such a horrible deplorable service was the manager. They need to take time and give people what they come in for instead of trying to push other things on them we didnt even want DirecTV and we ended up not being able to watch TV for four days this AT&T store will only get bad reviews for me and I will tell everybody I know how horrible they are.

Technology is squashing the Young salesman at all The at@t stores. Just go in and pay My Bill and leave.

Terribly rude associate and manager. Came in for a new SIM card. The one I was given did not work. When I went back and asked for another I was refused, laughed at and told I needed to buy another phone. I went home and put the SIM from a working phone in and my phone worked perfectly.

Randy was so professional and very understanding in helping my husband and l with the services that l needed the area was clean and very inviting to come in purchase.Vera P.

The staff is ffiendly but could use a little more training on the products

Chris had the best customer service Ive ever had at at&t and I will continue to go to the elmwood location for the best service! They are the bomb!

Not very helpful. Trainees about 35 minutes to even get acknowledged. Accessories are scattered everywhere.

Best at&t in the area! Excellent customer service plus all the newest devices

PLEASE BE ADVISEDI’m sharing my BAD experience so people can’t learn from my mistake..I was with sprint for 7 years with 6 lines and my bill was $525 every month, I was tired of sprint.. so I order Directv.. the same day come to my house the AT&T rep wit credentials :SHARLANETIA TALBERT{aka}SHARLA SOLNCREDIBLE TALBERT {on fb}well she explain to my if i switch to att they will pay for my equipment, early termination fee .. until $650 per line ...and my bill will be $429 with Home Internet....wow was a deal right ???Well I did it.. i only have to just wait for my last sprint bill .. And sumit it ...well I received my last bill over $3000 I sumit it 3 Times I was deny .so I call customer care .. they told me they all ready give me credit for 4 lines and they never received the las 2 phones ..!! I contact the woman .. after and I told her I will go to the store she blocked me.. my 1st bill was $520 the 2nd $550So everything was a lie ..Now sprint send me to colección and i messed up my credit ..,I sure contact corporate.., Any ways please don’t switch companies, finish your contact and don’t believe other ppl Who only look for the commission!!!

Customer service is absolutely horrible. They have no idea what they are doing. Manager is the worst.

They are very smug and do not serve those who do not have the appearance they expect to see

10/10 would go back very fast and friendly service. Couldnt figure out why my iPhone charger wasnt working, turn out you have to plug it into a wall; all this new technology!

The customer service guy lost have my information because he let my battery died when he was transferring to my new phone. I told him the battery was low when I gave him they phone only 13% never use At&t

Never seen a store ran like this. So many workers running around ignoring customers. Couldnt even get on the walkin list 20 minutes later. I had to walk out

Still nothing cross the train did not knowledgeable enough on the answer some questions or about your billing

Terrible customer service!

Definitely one of the better AT&T stores in the area. Every time Ive gone in Ive been helped within 5 minutes, even when it appears packed. Staff has always worked with me to solve any problems Ive had, and I rarely have an attempt to upsell me go too far and become too pushy. This is my go-to store for AT&T problems or purchases.

So convenient and easy.

Kiersten was great and super helpful!

Prompt service, never had to wait longer than 5 minutes.