Called Running Right to inquire about my BMW check engine light and my cooling fan was not turning on. I was told up front that they are not always able to repair European Cars since they have a lot of specific tools and specs that are required to get the job done (some repairs require you to take the car to the dealer or European Shop). Although they were not able to work on my car, the level of customer service was outstanding! There is usually a charge for the diagnostic test, but they waived the fee since they could not repair the car! They are the most trustworthy and honest auto repair shop I have ever experienced!

Nikki gets it done! I’m so thankful for her persistence with our warranty company to get us up and running again since our timing chain came off. I highly recommend this company and I’m going to make sure to tell everyone I know. You are a life saver Nikki!

I had gone to them because my ac was not working, they said they would run a diagnostic test and see if it was leaking, they said it wasn’t leaking but maybe it could be something else. I thought a diagnostic is to figure out what’s wrong with it! 1 month later the ac was out again. Almost 400 dollars for the ac to work for a month.

Been coming here for 7+ years since Ive moved here. They will not try to give you a run-around or recommendations for unnecessary fixes. Prices are fair to great and they certainly have my loyalty. I hope I never have to move because finding a shop like this is harder to do these days. Its also hard to find a place where the employees seem to always be smiling and positive. Great energy when walking through the door. It makes the world of difference.

The people and the the excel work they do.I have been coming to running light for about 4years now . They have never let me down the work is excellent and they always keep you inform about whats going on with you vehicle. And the reason i say this i was a mechanic for 21years in the military and when go there they know exactly with they are doing and they have never miss inform me about anything .they have the best staff i ever seen from the front desk to there mechanics.thank for the excellent work .

All reasonable prices and they do a great job. Very professional and polite. Great customer service.

I would have done a 5 star. They did a great job on fixing the leak. I would have figured they would have drained and service oil pan and transmission fluid, of which neither was done. New oil cooler lines, new rear engine seal, same oil same filter. I dont even know if the PCV was clogged like I suggested get checked. I had to do all these things, after I got the vehicle back. They try hard, but not hard enough. Signed Retired ASE MASTER TECH.

I trust these guys with my car for all small and big things. Please don’t waste your time with other places. This place will do whatever they can to help you and the prices are fair if not cheaper with warranty.

Repaired my power seat switch on my Mustang Cobra in less than an hour... Excellence service

As always I have found their work on my truck timely, well done and at a reasonable cost. 10/10 recommend to anyone looking for professional, and reliable services.

I had an appt today, I tried calling because no one called to confirm with me and I havent gotten an answer. I wouldnt have been upset had Nikki not told me if the hours were different today 2/15 due to the weather or holiday that she would let me know. I took the time to get a tow and arrange a ride home for no reason at all. My first experience was better. Now Im in the fence.

Excellent, honest service. Great communication!

Professional service at a great price.

Very professional and helpful. They took the time to explain in detail all the repairs we needed for our car.

Today I drove from North Dallas (400 miles-round trip) to have my car worked on at Running Right Auto Care and it was well worth the trip! Mr. Freeman and his staff have the most professional family owned shop in the Greater Killeen Area. It pretty difficult to find mechanic shops in the area that complete quality work for a reasonable price! The lobby is very nice with complimentary refreshments, and the atmosphere is really nice and laid back. My mechanic David was extremely knowledgeable about my specific repair and completed a quality check after the job was complete! I recommend Running Right as your complete auto care facility!Running Right Will Get You Right!

Great service. Honest estimates and good rates. Reliable mechanics and knowledgeable staff!

Very honest and concerning about making sure I received right service and not being charged for something not needed. That impressed me

I will definitely tell family and friends .the personal at the business were all helpful.

They are the best Harker Heights discovery I made since I moved to Killeen area two years ago. Courteous, professional, honest car care is not to be taken lightly. Check them out yourself. You will not be disappointed.

I just want to say they are truly a blessing! I am very satisfied with the service they provided. The inspection report they provided is awesome, it shows you videos and pictures of the issues with the car. I do not live in the area and was looking for honest person to look at my car. Nikki who I spoke with from day one to the end was excellent! Thank you so much you all did get me running right!

This is such a good business with the most helpful and caring people! Nikki, I think is the manager, and she is Extremely helpful. They keep you updated, and if there are options for repair, you are informed before the work is started. I was quoted $1,400.00 to have work on rack and pinion. When I arrived, Nikki said that the mechanic discovered a rusty bolt. They replaced the bolt and honored the warranty for replacing struts. My cost today- $0!

Got 2 oil changes. Nikki took care of me and my wife! I instantly referred a friend who had their vehicle repaired yesterday. Professionalism, flexibility, and concern for costumers is necessary in every business and Runnin’ Right Auto reflects those values.

Quick, professional, and friendly service. I will definitely be back and will recommend this shop to anyone who needs automobile repair.

I took my 2007 Chevrolet Avalanche to Running Right Auto Care to have the ABS, Tracking Control, and Cruise Control repaired. They did excellent job of diagnosing the problem and was able to fix all my issues and a reasonable price. The shop and staff were professional and timely in accommodating. I give them 5 Stars. Would recommend all my friends with car issues to go there.Thank you

I have been using Running Right Auto Care for over 2 year and they have always been fair and truthful about repairs to my car. Plus they stand behind their work. The best!

Now this is a establishment that has the care for the customer 1st. I went to a different place and asked that everything wrong with the vehicle be list.Didnt get that. Running Right looked the whole vehicle over and keep me informed on each thing they found. Excellent job. My New Go to place.

Customer service is their top priority. I definitely recommend RRAC

They fixed my wife’s AC in no time and the price was very reasonable. Would definitely recommend to a friend.

I would not go to any other place. Family operated business. Freemans are extremely helpful and nice, professional at all times. Nicki is amazing. Love this place. Very trustworthy.

You got Auto problems? Want a straight no Bull assessment with great prices in repair. Then this is place to go to.

Low deductable and they work with my warranty company

I just picked up my Tacoma from here so it’s too soon to review the quality of work, but with a 2 year 24000 mile warranty, except for a used part we decided to use (which they said they might be able to work around if there is a problem), I’m not worried too much about it. What I can say is that the people here are supper nice and very helpful. The pricing was in line with other estimates or better, including Toyota, but with a better warranty. I chose them because other reviews spoke of their honesty and quality, and my experience so far confirms those reviews. I definitely recommend using them.

Very tasty

Running right auto care is amazing! The atmosphere is incredible. The front office and waiting area smells incredible and is extremely clean! Ms. Nikki and the rest of the crew are examples of professional employees! Absolutely the best service! Definitely recommend

Excellent, above & beyond customer service. Shuttle service is a huge plus.Fair, honest, and competitive prices. Would recommend this auto mechanic to others, and will continue to use this company! Thank you!

Running Right took care of my work truck and another car I own. Their prices have to be the best in town. They were fast and offer a guarantee on all their work. After I got my truck back, I dropped off my daughters car and they did a tune up on it that same day. I would recommend them to anyone looking for honest, professional, fair priced auto repair service.

I stopped by their shop from out of town at about 2:30 on a Saturday. I had a problem with my trailer that no one else wanted to help with or was closed at the time. Without hesitation the owner came out and helped me get the bearings repaired even after it was time for them to close. The prices were more than fair and the work was completed in a timely manner. I would definitely recommend the shop to anyone. It was truly a blessing to meet them and to have them work on my trailer.

Great customer service! Went to get my car looked at while waiting they offered a table for my son to do his homework on! Always nice and friendly, staff will guarantee make you smile! I’ll definitely be returning back for all my car needs!-Simmons

Great company. They do things right and are up front with you about what needs fixed . I used them more than once for my vehicles. They are honest and do a great job

I love coming here for my auto needs! Theyre very friendly, have a clean environment and a pleasant atmosphere. :-)

Bobby and his crew took care of me when I had a death wobble on my 99 Jeep Cherokee. It was fixed and stayed fix and they were more than reasonable with their pricing and offer outstanding customer service. Always super helpful, they are my go to for any automotive service and repair needs. If youre looking for a reputable local mechanic with fair prices and great service, Running Right is the place to go.

Always a go to for any car maintenance. Best prices in town. 5 stars!!

The customer service here is amazing!! EJ, Nichole, and Kenny were all so helpful and made sure to take care of all of my needs and answer my questions. I do not know much about cars but they took the time to explain everything to me and even went the extra mile to explain what was going on to my Father and were so polite and helpful in the process. Definitely recommend this place to anyone who is having car trouble or even something as simple as an oil change. You will get the best price and the best treatment i PROMISE :)

Mr. Kenneth and the crew are awesome. They care about your safety by thoroughly checking your vehicle, but dont try to sell you something you dont need. They have the cleanest shop and the attention to detail is also apparent in their customer service. I have recommended Running Right Auto Care to family and friends and theyve had excellent experiences. If you want a knowledgeable and experienced Auto Care center that puts customers first, then come see these guys first!

I called and they were able to immediately tend to my car. Their main concern is making sure they coordinate with you about leaving your car (if unsafe to drive as mine was) and they also offer shuttle services. They sent me pictures with details of everything wrong with my car which included what was urgent and what could wait. Nikki the receptionist is extremely professional and also informative. I especially love the details I received about my car so I will be coming back for work in the future. Thank you RRAC!

The customer service I received today was the best that I have received in a long time when it comes to auto body shops. The store manager herself picked me so I didnt have to wait on the shuttle. I really loved how everything was broken down and explained to me.

Thank you for everything ❤

This place will perform 27 point inspection and wrote up an invoice over $6000 in work and battery replacement, oil change, filter replacement, replace disc brakes, light bulbs replacement, replace gaskets ext.....Nothing is wrong with my vehicle but they informed me my vehicle is doesn’t meet standards. This service establishment is a place where they overcharge customers. $100 an hour to manipulate how much they can legally steal from Customers . If I could give thumps down instead a poor star review.Will not recommend the place or staff . Better off taking vehicle to dealer!

This is the best auto place I’ve been to for simple things at least. I haven’t had anything major done, just an oil change and safety check. The front desk man was very nice and everyone was friendly. My boys were with me and they had amazing snacks, not just popcorn but pastries and juice, soda and coffee. It didn’t take long even though I saw lots of cars being worked on. We’ll be back!

Nicki is just absolutely amazing!! My car broke down in Austin, she calmed me down and took such great care of me and my car. I definitely am going back here for all my maintenance needs as well as highly recommending them to everyone and anyone!!

I WOULD GIVE THIS PLACE 0 STARS IF THAT WAS AN OPTION... This is by far the worst shop my family has ever done business. We took our BMW there which they said they could fix. After having our car for x amount of weeks we got our car back and had to take it to another shop for the new shop to tell us that the old shop(Running Right) had brought our car to them and needed help to fix it. They had super glued pieces on. We have a 2 year warrant on the parts and they now are telling us that they dont want to work on it cause they dont work on foreign cars ( which they never said in the beginning) Nikki their front desk lady told us this. They have yet to get back with us on this new matter and its been over a week. I DO NOT reccomend this shop to anyone not even my worst enemy. Their name should be RUNNING WRONG AUTOSincerely, Mr Hasberrys Wife

Amazing communication and service! I would recommend them anyone in the area. I will be bringing my vehicle back for any further service.

Treats you with respect and explain what has to be worked on without giving you phantom issues to make money. I will always let them keep my vehicle running right. I love the reminder service also

A very friendly and knowledgeable staff. I visit this location as a result of my work vehicle. Unlike some the large vehicle maintenance facilities, this group of folks seems to have a genuine concern for their customers needs.

Highly recommend this business for auto repairs. Personnel are professional and their work comes with warranty.

Always courteous and honest about their outstanding work.

Always great customer service keep the great work

RRAC was a great experience. I came in for an oil change and an inspection. I was in and out quickly, the staff was super friendly, they offer complimentary snacks and drinks, and the waiting area was clean and comfortable.

My headlight was out on my car and I came in and they fixed it right away. I am a regular customer that is why I keep coming back and this time, they installed it for free. Excellent service and I even had a snack for the brief moment I was there. I think that I was in and out 10-15 min. They are definitely a 5 star company. I also visited Running Right today, 6/5/18. They even give reminders of the next recommended service for your vehicle. They finished my service in record time, as I was in a time crunch. I was able to get lunch to King George, (my nephew) update my files, and show homes this afternoon (as I am a licensed Realtor) Customer service is impeccable. I have never had it so good with my car care and auto mechanic. I will definitely refer out to friends and business partners.

Wonderful experience at Running Right Auto Care. They make sure they’re not doing any unnecessary repairs to your vehicle. My 2013 Honda Accord is Running great now. Not to mention they give military discount. And their compliments are generous 😋.

Bobby and Ken and his entire crew have standout customer service! They are all highly competent technicians. They go the extra mile to ensure your vehicle is running perfectly and their top priority is making sure you wont be stranded on the side of the road. I highly recommend Running Right for all your automotive needs!

Just awesome!

Taking our truck to Running Right was THE BEST decision we have made mechanically. Not only did they have the knowledge but also the customer service. I love that they even contacted us days later to make sure our truck was running right and ask if we had any questions. I will continue to bring my vehicles here.

You will find staff is courteous and professional. The shop is clean and the prices are reasonable. It is similar to other upper end shops in the area but they wont encourage expensive repairs that arent necessary. That kind of honesty and trust is priceless.

Absolutely excellent service!! Fast, friendly, and knowledgeable. They also offer free shuttle service to/from work or home, including on-Post. I would not go to any other place in Killeen!

Taking both my vehicles to Running Right Auto Care was not just about maintenance and inspected it was about an experience. They educated me about what needed to be done to my vehicles to keep them running well. The thing that impressed me the most is how quick they were. They are super professional and have a very clean establishment. You really do get the dealership treatment, but a much higher level in quality repair and maintenance. RRAC is a great place to get inspections, they really go way beyond what you need to know above and beyond just the basics. Their prices are great!

I had been taking my vehicles (Honda Odyssey and Accord) to the folks across the street at Precision Tune, then discovered that they had gone out of business. GASP!!! NOW WHAT??? A quick look at local shops led me to Running Right, and their reviews from previous customers looked good. REALLY good. So I bit the bullet and brought in the van for control arms that were shot. I think that it was only a matter of time before my right wheel collapsed. They lifted it, diagnosed it, took me in and showed me how bad they were, and gave me a reasonable quote. Had to leave it overnight, but I was happily given a courtesy ride home from owner Bobby in his beautiful F150 pickup. From the outside their shop doesnt look brand new or fancy, but they keep the waiting area spotless and provide complementary drinks (water, juice, even Nestles Quick!) pastries (Spunkmeyer muffins!) and coffee. The technicians and managers are all courteous and friendly. My van was repaired before 10am the next day, and we drove off the parking lot with a 2 year warranty. 2 years! Youre lucky to get 90 days at other shops. The van drives like it was brand new again. I HIGHLY recommend Running Right Auto Care for all of your auto repair needs.

I shared this with EJ and other shop personnel in person and would not miss an opportunity to say this publicly. I reserved amazing service at Running Right Auto Care. As a result of negligence by a local WalMart, I needed a whole new engine after receiving an oil change. EJ and the rest of the staff treated me with sincere care during the entire process. I was initially concerned because my husband was deployed on the other side of the world and don’t know much about auto mechanics. Everyone at this shop was so helpful and knowledgeable, including the women. I never once felt that I was being taken advantage of. My car was sitting there for a few weeks before they could begin the work, but EJ waived any additional fees. Not to mention the entire job was completed in less than a week from the time the new parts arrived. I am a permanent customer after this experience. I am so grateful for the entire staff. You guys are amazing and so incredibly trustworthy and treated me with care and understanding.Sincerely,A Very Happy Customer!

Great mechanics shop! The staff was very friendly and even called a few days after my service there to make sure everything was still running smoothly! Very impressed with this shop and will be coming back for my future mechanic needs.

I’ve came here before for various amount of questions, and always have liked the input from RRAC technicians on things that may simply go wrong. Thank you for making the oil change process that much better and always love the muffins and water you guys bring in for your customers. What’s really cools is y’alls process to get a text message while your waiting with a full inspection and picture of your vehicle or any issue they find. Really smart and innovative way to go about letting the customers know what’s going on while waiting!If you haven’t been or partnered with RRAC you won’t be disappointed. It’s the customer service that really makes me want to continue service here, you’re not just a number at this location which is a great way to run a business.

Service is great. They do quality work and its reliable

I highly recommend Running Right for your auto repairs. Honest, fast service and great work at a reasonable price. If you are searching for an auto repair service that you can trust, Running Right is the only place I would use. Thanks again !

Fast service and explained exactly what needed to be repaired and the cost up front.

My experience with Mr. Ken and his staff has been the BEST experience I have ever had at a mechanic shop! I took my car to them after spending thousands of dollars at Mayo Auto Works in Killeen. When I took my car back to Mayo for them to re look at a problem they had previously fixed I was told they had NO RECORDS of repairs or services and I would have to pay for diagnostics and repair again!! I was beyond upset! I took it up to Running Right by referral from my boss, Eric from Window Genie, and was greeted by Mrs. Nikki who is so professional, polite, funny and very knowledgeable of repairs and services. She noted all my concerns and then had Mr. Ken the owner do a test drive with me so I couldlet him hear the sounds I was hearing and was my cause of concern. They asked when I needed my vehicle back and had me taken back to work with their COMPLIMENTARY shuttle service. I was beyond happy to find out they had a shuttle service. Most places dont unless youre at a car dealership getting service. They made my repairs and oil change as requested and as I was on the phone with Mrs. Nikki for her to let me know service was done, the shuttle service was at my door ready to take me to the shop!!! I was WOWed!!! If you want HONEST, PROFESSIONAL, KNOWLEDGEABLE WORK performed on your car bring it here!! Thank you again, Mr. Ken, Mrs. Nikki and Miss Jasmine for all your help today!! You have won my business for life!!

This was the best auto care experience! These folks get the job done and give you a courtesy diagnostic check. The lobby is welcoming, clean, and snacks are available. Superb quality all the way around.

Really quick and easy state inspection. Friendly service and a nice spread of complementary food and drinks. And it only cost me $7.

I trust RRAC to take care of me and my family when it comes to my car! I know that the work they do is top notch and that they are honest when it comes to everything! I will definitely be taking my car to them as long as we are here!

Best service for my car Ive ever received, they called as soon as they diagnosed my car & asked for my approval first. Theyre also friendly & the lobby is so clean! Only place Ill go for my vehicles from now on!

Went for state inspection. Friendly staff and very fast

I went to this place because of all the reviews in here stating that they were honest and fair when pricing car repairs. While the receptionist lady was really sweet and friendly, I have to say I felt ripped off when they expected me to pay $750 for replacing the alternator on a 2013 Chevy Traverse. I knew the part only costs $170 at Oreillys, and I really felt disrespected by this place and their outrageous costs. I was charged $92 for their diagnosis, and they even forgot to place back the motors plastic cover which I had to recover from them the following day. Never again will I be returning to this place.

Purchased a first car for my daughter. A/C wasnt working properly. RRAC was mentioned to me by an OReillys employee. Dropped off the next morning. By midday I had a full digital report of what was wrong and what was highly recommended and what could wait. Now, they replaced my oil pan gasket, transmission flushed, power steering flushed and A/C repaired. The price was fair and done all on the same day. On side note, please remember after recieving your report, please give the front desk receptionist time to go over the report. This way when they call you, a proper conversation can happen in a timely manner.

Very friendly, fast service, and they offer a shuttle so you dont have to sit and wait for your car!

Good mechanics and when I lived close by this was my shop. Unfortunately, I have since moved but anyone looking this is the place.

They have really good mechanics that do their jobs. I was and continue to be impressed by them. Car is running better than ever.

State inspectionFast service. Very friendly folks working there.

Great repair shop. Mechanics are knowledgeable and know how to work on your vehicle without leaving greasy prints everywhere.

Took my car for an oil change, after I left my gear shift locked, took it back after, there were more issues that arose after it got in their hands, they claimed it was the clock spring which wouldve cost over three hundred to fix, had someone else fix it turns out all it was was a fuse. Im never going back to them and the receptionist was rude she tried to get in an argument with me because I was asking questions.

Had issues with my chevy sonic..they were very prompt with helping me get it fix and getting a tow company to pick it up..would definitely go to them again ...

The place was great place. my son, & i enjoy the free snacks, & drinks. We also enjoy watching T. V. While we wait

Great service. Shuttle and complimentary snacks on top on fair prices. I had a f*restone quote to fix my AC for $2,600. I took my car to Running Right for a second opinion and they fixed for $98 out of the door in about 2 hours. I definitely recommend this place to anyone.

Need more training. Messed my vehicle up more and didnt fix the problem

Great service, friendly staff, family atmosphere. Car was done the same day and while working on it, they dropped me off at work!! And deliver car to my office when it was done.

These folks were awesome! Friendly and helpful! Thank you!

The people saying it’s fair pricing must like getting ripped off.... went in for a simple fix and they jacked the price from 80 to 200 over night. When home a fixed the issue my self for 20.

Customer service is their forte. There are 100s of automotive shops and 1000s of mechanics out there but when it comes to my vehicles, I choose the best and for me thats Running Right Auto Care. Professional and personable. My go to garage.......

I got my truck inspected here. Great job & great customer service. Enjoyed the free snacks & drinks.

They just tell lies. They should have called himself running wrong Auto Care.

My first experience with Running Right Auto Care, went smooth and quick. Its like going to a professional auto dealership. I highly recommend Running Right Auto Care to everyone in the center texas area.

Great customer service will give you a good list of repairs will take care of you the right way. Been bringing my vehicles here for years

This place is awesome! I came in for an oil change and asked if I could have my breaks replaced and they did it same day without having me waiting forever!!