Employee helped me a lot choosing stuffs and plants 🪴 ☺ clean and nice store. 👌

The sheet goods saw in the lumber department had an out of order sign, indicating that a new blade was needed. Doesnt The Home Depot sell saw blades? Is there not a single employee capable of changing a blade?I ended up setting up a saw station in the parking lot, using the abundant carts scattered throughout the parking. Luckily I had my cordless saw. And, I know how to install a new blade when one is needed.

I don’t know why I even went back there. Customer service is horrible. THIS time, there was the guy singing a passive-aggressive tune, as he passed, about me moving my cart to the left (to get out of his way, no less) instead of the right. Could have used his help but since he was more concerned with making snarky comments, I opted not to ask. There was the woman at self checkout that moved behind me and looked over my shoulder as I scanned, even though there were other people checking out as well. Do people regularly steal rulers and shovels? Were These the hot items that compelled her to single me out? Every time I’ve gone (and I try not to these days) employees are rude and unhelpful. Going to this particular HD is always uncomfortable. I’m not very handy and I really never know what I need or am looking for, but I don’t feel I can ask here. It’s almost like the customers are an inconvenience to the staff.

They never have enough employees to provide adequate customer service. I had to wait one hour to purchase a washer.

Cashier in garden Department .was awesome. Thanks Home Depot in Harlingen

Fast loading, friendly employees. Decent parking.

Always a pleasure shopping here. Staff is helpful, knowledgeable and you can find almost everything you could need to fix up your yard, home or business. If they dont have it theyll help you order it.

Needed portable AC, found it on Home Depot web site, paid for it and picked it up at the store. There was no waiting after I arrived, a polite young man brought it to my vehicle and informed me If for any reason I could bring it back in 30 days. Highly recommend this store and the service they provide.

Same experience as Lowes: I know we are in a national economic human labor resources shortage (debatable, people are just choosing to work elsewhere; shifting to other roles). But even before 2019, WHERE ARE THEY? Can never find someone to help me find this x,y,z part in this mega warehouse. Oh there they are! 3 of them talking to each other stached away. Going to Johnnys...

Didnt find what I was looking for (out of stock), but staff helped out as much as possible. Keep up the good work 👍

Great staff for you DIYers. Always helpful!

I love plants from home depot. They have everything you need and beyond.

Im always treated with respect and kindness. It makes me feel great and the employees are very knowledgeable.

I went to Home Depot looking for some shelf brackets. I stopped off to look at ceiling fans. An associate named Hugo at the Harlingen TX store spent quite some time explaining how to purchase the right size fan for what I was looking for. I learned a lot about fans and I really appreciate his patience and expertise. My fan was installed and it works great!!

I had not been to this particular location. Visiting my mom down here in the RGV and needed a few lawn supplies. Was having trouble locating spools for the weed eater. I wish Id remembered his name. Very nice, helpful young man. Honestly, its the first time, in any Home Depot that I could actually find someone to help!

Curbside pick up. Staff helped load heavy gas powered generator. Friendly and quick service.

Employees were very helpful. Found everything.

The cashier was the saving grace today. Floor personnel not very helpful today.

Great place to shop. Friendly staff. Always a pleasure to go there.

Jesse is THE BEST. If it wasn’t for him, we would’ve taken our business elsewhere.

Gotta love home depot. Got a chisel and a new door knob. Good stuff. Plenty of employees around to help find stuff. Great options for the electronic front door keypad entry things. I come here for everything. Replaced my faucet... Patched the wall... Replaced a light switch... 👍

Worst place to have stuff picked up waited for 2 hrs till someone was able to load me up. Lost so much time. Plus had to call in advance to let them know I was on the way. Last time for me.

Very helpful and good customer service

5 stars thanks to Don in the HVAC section. I came in looking for a thermostat and walk out with insight and education that will not only save me money for the rest of my life but help me to provide simplicity when educating my viewers. Don has provided an invaluable experience that I can not think of him enough for. I dont know what this guy is getting paid but Home Depot should double it! Thanks, Don youre awesome!

All ways have what I need. Great quality wood and tools. Wife loves the garden section

Very poor customer service. I was at gardening at 8:10 am and still not open. Called store and girl who answered said you can come inside and pay. I stated im here in gardening, my items are in gardening and im parked over by gardening to make it easier to load. So i proceed inside, not 1 cashier at register. So, im forced to go to self check out. I ask for help from 2 store employees with gift card, she stated what do i need help with? I stated with gift card, if i didnt need help i wouldnt be asking for it. Basically she didnt help and i figured it out. The gossip was too juicy. Ive been a home depot shopper over Lowes for long time. I guess Im going to Lowes from now on.#VERY POOR CUSTOMER SERVICE AND NOT THE FIRST TIME, I HAD JUST ENOUGH FROM THIS STORE#😤😦😤

Love to visit their garden center

Returned item,no problem,very helpful wearing masks,is good

I look for the item online. I get information so when I go to the store I know where the item I am looking for is.

Bought a lawn mower. Had 91 days with it and they didnt want to exchange it.

Good employees and great deals on home improvement projects

Came with my Pops to get a few things for the casa I hope one day will be Gios, The Kiddos and Mine.

I walked in need Need Electric chair Asked the lady where when was she gave me an attitude, But she found me one and then I was in her way And I told her to give me some time that I would get out of a way. Couldnt find anybody to help us, Finally a customer came around and helped us with some things. Very bad experience

I love this store! First of all, the employees are all very knowledgeable, helpful, friendly and curteous. Secondly, I’ve always found what I’m looking for. No need to go anywhere else for your home and garden project needs.

People are very rude at this store. They know where things are and just very unprofessional.

A vairaty of plants and employees were very nice 🙂

We remolding bathroom. I could not find help. My boyfriend(56 years old)had to get boxes of tile himself under shelves to back. (67 pounds each) 8 boxes. He should get paid for this work. Our total was over $800 dollars. Very unhappy.

No service, the store is very dirty and unorganized. This will prove it. I took this picture at about 7pm on 6/5/2020I see they wouldnt even post my picture.So when does this store plan on lowering the prices of lumber due to the price gouging from the hurricane. Wish there was a Menards down here, you guys would be hurting for business. Worse store ever!!!

Absolutely the WORST Home Depot in the continental United States. I made a purchase of over 1K and received the worst customer service in my life. I rented a green fiber machine that took forever to get ready for pickup, all the employees looked aggravated at helping me and nothing was ready for customer pickup. I took the machine home and voila! It doesnt even work! 3 hrs wasted - and the agitator doesnt work.The machine looks like it went to Iraq, no locking bars, agitator did not work, ghetto makeshift cables keeping the thing together and of course I still got charged the 250.00 for it. Youre a big box store but your rentals look disgraceful (see pics).I go return it the next day and all but I employee were unhelpful. The service desk refused to assist and sent me to contractor services who also seemed confused about where the return should happen.I am an injured 2x US Army Combat Veteran and lifelong resident of the RGV. Out of ALL the HDs Ive been in my life - this is hands down the worst. Im injured, I needed assistance carrying the machine and everybody acted like I was a burden. I ended up just carrying the heavy hose even though I just had surgery a week ago!The only helpful employee present was BLANCA from contractor services.Aside from that, an absolute disgrace!For all other Vets, just go to Lowes, at least they dont act like youre a burden on them. This business does not deserve your business.

Home Depot.What can we say.Great Prices Great quality products.Covid Awareness and sanitized shopping carts/ Store.Plus Friendly and expert staff that will guide you in the right direction

Dont have any of the four items they are advertising !

We found everything we needed. The store is a lot better stocked then Lowes. More plants and tools

They never answer the phone. I cant believe this is a Home Depot.

We are frustrated by the lack of options and availability at Home Depot. We quite often drive across the street to your competition and purchase quality products that are in stock and take it home that day.

Service desk took too long, waited 30 minutesNo Service HereShame Home Depit

Went in to buy some shelves for a project. The issues Im having with home depot they need to have some one put these things away for safety. Never saw any safety cones or flags to represent an obstacle in the way also no employee was around to help. But other than that it was OK.

Absolutely horrible at pro desk. No eye contact, extremely slow, they try to make you feel like youre bothering them. I would never use them, if I didnt absolutely have to.😞

Not bad,but still having a little trouble with waht I need...everyday is something dii..

Use to be caring associates but since they now hire all young ones the service has gone down. Not very knowledgeable people. But some are ok. One guy rolled his eyes at me when I asked a question like I was supposed to know what I was asking about stains. Other than that. Good store and prices. Love the Tough Sheds and being able to have that built and delivered for me. That was great service.

Very disappointing with all the younger staff all that i approach were lost or just brushed me off with false information..older employees helpful this sux for i. Person shopping also .a former employee myself years back times have changed..lowes is also the same sadly

No help around had to find supply on my own. You should give me a job there .

It is a good place to go when you decide to do home improvements

I received a lot of help from the flooring department and I bought everything I needed

Best home depot. Staff is knowledgeable friendly and they are never out of stock on items

Home depot does not keep appliances in stock. I having to order and wait. They should keep appliances in stock.

Maybe it was lunch time but I had trouble finding someone to cut a chain for me. I asked for help to several employees at the following area and they said that help will be on its way.

Good prices for everything we need.

Great place for any home improvements

Good customer service, the reason Im giving it four stars is that having too much merchandise on the aisles with the combination of contractors pushing their flatbeds full of items make it impossible to practice social distancing.

Glad both competitors {plus others} in town for choice, selection and fair prices.

Good checkout person extremely knowledgeable.

Lower prices, helpful employees that KNOW how to do projects and will take the time to explain how to do it right. They will make SURE you leave with everything you need to start and finish your project without having to run back and forth to get something else you need!

They need more help in the garden dept.

Love everything they have even the plants

Just need more employees around. Couldnt find help in the back rows/aisles.

I enjoy coming to my local HD, I already know where everything is at. Its funny cause when I dont need help I can easily find a HD employee or they ask if I need help and I say no. BUT when I do need help they are all busy or nowhere to be found.

Some attendants are not very friendly

Good prices good product never any problem that is always good

Honestly, everytime I visit the Harlingen, Texas store I go in with the mindset of, dont plan on getting any knowledgeable help. I only go there because I have a Home Depot card. I went in with the hopes of buying some wood stain to be dyed a certain color. The person at the paint department asked if I had the code for the color I wanted. I said no, they said they couldnt help me. I asked if they maybe had a catalog where I could find it. They said if its not by the stains then, there was no way they could find the color i wanted. I called the maker of the wood stain customers service and had them email a color code catalog to the store so I could get what I wanted. I literally did there job for them so I could complete my transaction. Sadness.

Went to browse..And staff was very friendly and helpful. The store was over all outstanding.

Love the Garden Center

Clean and checkouts are fast.

Best place to work at. Everyone here is family friendly.

👍

My year old Honda lawnmower has stoped working.I consulted with Home Depot since I had bought a 3 Year warranty for it. I was instructed to take it to a certain shop to be fixed. After being at the shop I went to check on it. It was quite a surprise to hear that HD had instructed them that they would not pay cause it was my fault. This goes to tell you, watch out when you buy a waranty for what you buy at Home Depot, cause they will not honor it like they did to me.Aurora

I asked 4 different workers for help no one took the time to help me 1 young lady was talking to a friend was very rude to me she said on 28 but I couldnt find it I told her she repeatedly to me on 28 and gave me a weird look, 1 guy from the that dept.started to help but the phone rang so that was more important. 1 said thats not my dept. Any way Im a retired of 42 years in retail management but never this poor service..in a long time. Not happy .with staff Lowes took the time to help.

Good and quick

You can never find an employee to help you. Waited over an hour in lumber for help, even when I called the store and told them I was a custom needing assistance in lumber. Girl walked by, sorry sir. not my department.

Love going to homedepot. It is my candy store.

I needed a gas water heaterr and there it was... right on he second shelf. Someone quicky arrived and brought it safely down. Excellent service and product availability.

Friendly cashier. Nice experience. Very helpful.

Always a great experience here with helpful employees that make your visit quick and efficient to get exactly what you need for the job!

Good prices, you can find almost any tool. Great place for any home project and good deals... 👍

Great service always has what I need

Every thing I needed was accessible and priced good

Employees were everywhere but no one willing to help with the exception of the young man in paint department. Two employees were talking in the main isle and wouldnt budge as we passedwith a by with a loaded basket which resulted in the cart running over my husbands foot. Their response was only to say dont worry youre not hurt. He was hurt and we felt it was poor on the part of home depot employees.

They need better customer service.

Extra helpful staff, great prices and quality materials.

I went in about 2:00 pm.I had a man working with me to purchase a complete bathroom set.He was so helpful I decided to return and purchase another 2500. Worth of home appliances.I had no help after purchasing, I waited for assistance loading into my truck, the people at the front desk knew I was waiting, I stood by the door for 45+ minutes, each time the someone was on their way out.4 days ago I attempted to get to change my order asking to install.4 days on hold for over an hour each.I will not go to this store again.They obviously dont think anything about the customers who have already checked out.I ended up having to load the truck on my own, toilets and shower stalls.I will look for better service somewhere else.

I feel very bad for Mona at the pro service section. The only one ever working everytime I go. So many workers hanging out standing around only self checkout is open and the people at the Pro service sitting talking laughing. You should have to spend nearly an hour in line. The manager needs to get on the ball. Thank goodness Mona is always there working

Dont come to this homedepot if you cant wear a mask. I have a medical condition that does not allow me to wear a mask and was told I would have to find somewhere esle to shop and to leave the building. I work all over the country and have not had a problem at any location until today. Sad to think that they will not let you get the items you need to do your job, so much for small businesses.

Woman supervisor didnt honor the black Friday special on the Dewalt. The one for 399.00 and two free tools. Unfortunately only one in store, if they dont have its your loss 😕 😔 😪. What a terrible way for black Friday!! Ad 👎 not honored!!!!

Wood is OVERPRICED! 40 TO 60 DOLLARS for plywood!

Great, especially plant section

Wish there was a little more assistance available.

Great Managment team

Had the materials I was looking for. But was followed around the store the entire time I was there but employees made me feel very unwelcome. Waited bout 10 minutes in line because employee dont know he was doing I guess. Went to self check out. Some lady was waiting forever for customer assistance while the customer assistance guy saw she needed help her ignored her. Very unprofessional.

They loaded it up pretty nice. . . Its like I remember when I was a kid again. Great!

HOME DEPO IN HARLINGEN TEXAS NEEDS TO IMPROVE THEIR CUSTOMER SERVICE FOR THE WHOLE STORE. I HAVE BEEN PLACED ON HOLD 6 TIMES AND I STILL HAVE YET TO TALK TO AN ASSOCIATE. SO PLEASE IF YOU VALUE YOUR CUSTOMER PLEASE FIND PEOPLE THAT CARE FOR THE PERSON PEOPLE PUTTING A PAY CHECK IN YOUR POCKET.

Simply love this place.