The service desk employee Tara went above and beyond to make sure I was taken care of to my satisfaction. Also, the technician that helped me with my vehicle took his time to make sure all my concerns were met!

Fabulous service, no hassles or misleading statement. Daniel and the entire Faulkner team were superb through the entire process. Somehow, someway they were able to find me the exact vehicle I was looking for! Strongly recommend!!

The actual appointment went smoothly and the work was completed in a timely manner. My one issue was getting the appointment scheduled. I used the online chat feature first to schedule the inspection and oil change. The person took many details, told me the service department would call me that day to tell me what date they had available and 10 days later, I still had not heard from the service dept. I had to try again to contact the service dept., this 2nd time by phone and was able to get a scheduled appointment finally.

Very friendly professional service very quick helpful love Faulkner Buick have done business with them before very satisfied,

John Knode is the reason I continue to come back to Faulkner Buick GMC. He worked, even during this uncertain car market, to find me my DREAM black on black car! I am very happy with my new Buick Envision, it is a vision, and John has been nothing but the best from start to finish! All the guys at Faulkner are always great! Vince, Matt, Sean and John are always there with a smile and no matter what helpful! Thank you for my now 3rd car with John and Faulkner Buick GMC!

Wonderful timely service. Great staff

Had an excellent experience with the service dept when our car broke down on the PA turnpike. Moira & the technician were great, got us back on the road within a couple of hours on a Sat just before closing. Very kind and caring.

Although stock is limited we had to purchase a new vehicle and the salesman was very helpful in assisting us with finding the right vehicle for our needs

For my first visit, I was not impressed with the free service offered. I was told they were doing a free oil change (which they did) and tire rotation. Based on the tire pressure gage on the dash, the tires were not rotated AND the tire pressure was not adjusted. I have one tire on the drivers side rear that showed 30 pounds when I drove in and 30 pounds when I drove out. The other three all had 32 pounds. You can also verify this information on My GMC updates that I receive in email.

The Serve writer and Tech did not show a concern for my input in the repair of my vehicle. After contacting the Service Manager who put the necessary process to work in repairing my vehicle. Everything went accordingly. She has my vote as a wortyhy Emploee. My thought of her, she is a 5 STAR Employee.

Vince is professional and courteous. He also knows everything you need to know about vehicles for sale.

The staff was very nice, and it didnt take long at all for the oil change. They even vacuumed my car! I was very happy.

I had a fantastic dealership experience. I spoke with Bob ahead of my appointment and he had the car ready to go that I wanted to look at. It was a quick and easy process and I was in and out of the dealership in 2 hours between both appointments.

I purchased a 2021 GMC Yukon Denali XL from here and the service was outstanding.Mary Anne sold me my new vehicle and she went above and beyond for me. I truly appreciate everything she did. I highly recommend this Dealership. They were all wonderful. Thank you!!

Everyone is always so friendly. Great environment to be in!

I received excellent care with purchasing my 2021 vehicle. My salesman was patient and kind with me, his interpersonal skills were magnificent. I most truly would asked for his assistance in any future interaction with the dealership. I needed someone that would spend quality time with me because of my disability of having impaired hearing. Kudos to John!

This is my second time purchasing from Faulkner Buick/GMC. Ive been dealing with Vince Zingone both times and Ive had excellent experiences both times. Vince is personable, responsive, and Ive always felt that Ive not only walked away with a quality car but also with a good deal. The second time when I decided to upgrade to a larger vehicle I immediately called Vince and a week later I had the car that I love.

I forgot my registration card & Tara called & said, just email it to me. She also called my insurance to get my updated card. And then left both printed cards on my dash for me to keep. It’s also really nice that you wash the vehicle - it looked like new when I picked it up!

Jon is the best salesperson. Not pushy, very personable, and knows a lot about the vehicles on the lot. Goes above and beyond! Talk to him for a new car if you go there.

I was on vacation for a couple of days and my alternator failed late on a Thursday. Maura was able to get my vehicle in the shop and had me back on the road the next day. This despite all of the supply chain and labor shortages.Thank you Maura and your techs at Faulkner Buick GMC Harrisburg!Bruce

This was our first purchase from Faulkner Buick GMC, and we were very impressed. Everyone was friendly, and it was hands down the easiest and most relaxed car buying experience we have ever had. I worked with John Knode, and he was tremendously helpful and responsive, and very thorough in walking me through my new truck. Everyone was especially kind and helpful with our kids, who came along for the purchase as well. We live in York and own another GMC purchased elsewhere, but we were so impressed we are planning to use Faulkner for our GMC service needs and purchasing in the future. Thank you so much for making this such a pleasant experience!

Our experiences at Faulkner Buick have been delightfully calm and reassuring. NO hassles, no pressure and no confusion or embarrassment . Their knowledge of EVERYTHING is exemplary! Just keep on going back and would recommend to ANYONE!

Bought a brand new truck here and it was covered in glue from the protective plastic. Its a white truck and it the whole truck was covered with orange dots that they said was rail car dust and it is nearly impossible to get off. I called them and they pretty much didnt want to be bothered with it and told me to take it to a dealership for warranty.

Service was well done and in a timely manner. Employees were very helpful and friendly.

They did everything i asked for and more great job and very friendly Thank you

John was awesome from start to finish on working with me to get the truck and specs I wanted and needed. Very knowledgeable and informative in helping me. He never over promised but he did over delivered on my vehicle. Thank you very much.

Salesman Daniel was more than excellent… Very compassionate to us with his social distancing and Very knowledgeable about the product that we purchased which was the 2021 GMC SIERRA DENALI 1500 truck. Would recommend this dealership with a high rating. Will definitely be back again to this dealership when needed… Everybody including financing and salesman the dealership is top notch thank you so much Daniel and MattDebbie and Scott Dimmitt

Great deal. Great ream. John was fantastic to work with and went out of his way to make sure we were happy

Great sales experience. Everything handled very professionally and quickly.would definitely go back when looking for another vehicle

As usual we dealt with John Knode and he was very helpful with everything despite being very busy, we still got the same great service from him. He got us the car we wanted with one slight hitch which wasnt a deal breaker or his fault and we were very satisfied. If you are in the market for a car go to see John Knode at Faulkner Buick/GMC

They charged me for a emissions when my car was mileage excemption. I only drive 3500 miles all year. They never rotated my tires like I asked. I know this from looking at the tires.I am upset about the emissions fee they charged me for something that should of been excempt

As always, John Knode does a great job! Its a pleasure working with him.

Took my key fob in to get help programming it. They wanted over $60 to do this. All I wanted was help. I even bought a new car from them several years ago. Ill think twice before going there. Service people were great but company needs to think about customer service.************I have since taken my fob to some place else and they were more than happy to help me.

Worked with Bob Liberacki. He was awesome from start to finish. Extremely patient with my wife and I during the entire process. Was able to answer questions effectively, actually demonstrate/teach the features of the vehicles, and created a pressure free environment.

Highly recommend for sales - I give John Knode a rating of 10. But the customer service team in the service department gets a 0. The one representative Ive been dealing with is condescending, uncooperative, not concerned with customer POV, shows ZERO empathy, proactivity or initiative; likes to focus on the negative (what CANT be done, what shes NOT able to do, what Im NOT going to get/have). Seems she thinks shes in a competition to be right, and is in a rush to send me on my way. She wants ME to relate to the way HER world works, rather than the opposite. Snide comments, side glances to her co-worker, staring into her computer screen. No matter how competent the technical service is, the human experience/interaction with the service team is the touchpoint a customer will remember. Ill probably come back to John Knode, but not sure if I would use Faulkner Service again.

Nice dealership with a wide range of vehicles. Staff is friendly and knowledgeable of the vehicles. Not a large lot but worth stopping if you would like a Buick or GMC. Their is a waiting room for service with coffee and water and there is a public restroom.

My wife enjoyed your reception area. She said everyone was very pleasant. The only thing I’m disappointed in is they charged her for an oil change when it was to be free due to the fact it was a certified preowned Buick. But I made a phone call and they are correcting it.

Everyone was nice and y car was taken care of in a timely manor

Absolutely disgusting experience with the service department. My Buick Regal developed a CV axle issue last week and it was scheduled to be repaired today Thursday June 10th. After having the car the entire day I walked over at 4:00 to find out that the car was not even looked at. The excuse that I was given was that there were no garage bays available, like Im supposed to believe the cars sitting in the garage bays at 4:00 p.m. are the exact same ones sitting in the garage bay when I dropped it off at 8:00 this morning. This from a customer point of view is completely unacceptable. Ive owned a lot of various makes of cars, and this by far is the worst service experience I have had at any dealership.

Great experience with this dealership. I have a great relationship with my GMC dealer in NC. My dealer did not have the truck I wanted. He connected me with Faulkner Buick GMC. I worked with Daniel. We did everything over the phone. It was easy. They delivered. I am very happy with the service I received.

The sales team was very knowledgable of the product. Our salesman was very personable and easy to work with to get the best deal.

Realized that my inspection was past due. Called the service dept to schedule and they were able to get me in that afternoon. I do really appreciate service like this and the gentleman did a great job of getting me in.

Even though the car was still under warranty! I was not immediately offered a loaner vehicle when I brought my vehicle in for repairs! Was told that all the loaner cars were taken! Had to press the service person to look into my warranty about a loaner car! Should have never been told You dont have a vehicle to get back home! We have the warranty for a reason! Should not have to beg for something that is covered in the warranty!

Hands down the best car buying experience I have had. We worked with Vince Zingone and he went above and beyond to make our experience great. I came and looked at a car that wasnt specifically what I wanted, Vince took the time to find me the make and model that had even more features for a great price. He was extremely responsive and even willing to come in on his day off to finalize paperwork, Not to mention they gave me a great price for my trade. I would definitely recommend this dealership and specifically Vince for purchasing any vehicle!

Everyone was very friendly and did a wonderful job. We definitely will be back for any vehicles in the future!

Terrible service. No.loaner vehicles, Im stranded until my car is ready .

Was great! Staff was polite, and got me to the right person and they all had masks on which was great! Safety first. Overall, I was satisfied!

Vince was great to work with. He helped me set up my corporate discount.

Clerk didnt see that I had free oil change and was charged. When I got home I called and she was very pleasant and refunded me the extra money 💰! Extremely pleased!!

I have a 2011 Chevy Equinox and I just couldnt seem to find any mechanic that could figure out what was wrong with my SUV! I decided to take it to the dealership. I first met a mechanic there named Kevin that told me he had figured it out but he ended up being wrong like the other 2 mechanics. After feeling like I just gave away over $1500 for nothing between the 3 mechanics, I was furious so I asked to speak to a manager. Rose ( service manager)assured me that they will fix my SUV correctly before giving it back to me. She also let me use a loaner SUV. One month later my SUV is running like new. Rose is amazing!!

Another great experience with Faulkner GMC. The car was in for annusl state inspection and emissions. The service team took care of that along with oil change and tire rotation having it ready so I could pick up early.

Had an appointment at 9:00 am and my car wasn’t ready till 1pm. No one called me to let me know when it would be ready. I picked up my car and it wasn’t even washed. Honestly I’m very disappointed with Gmc. I expected better service. I’m still waiting to have my car detailed since it never got detailed when I first bought it last year. I have tried to have it done, but was told you didn’t have enough workers. If I didn’t have a lease with Gmc I wouldn’t be back. Honestly I’m thinking not renewing my contract once it’s over.

The vehicle is great, salesman was great, if I had to pick a complaint that only complaint would be when a person signs on the dotted line the vehicle should be there.

The tide has.changed at this dealership. I was in the market for a new vehicle and was treated very poorly. Beware, If you are going to give them a deposit on a vehicle, dont expect to get it back if you decide against getting the vehicle.. They took my deposit and have held it hostage for over a month and all I get is attitude when trying to resolve the issue. Buyer Beware!!

Mechanic claimed i needed rotors, breaks, wipers and battery and failed inspection . Took to another mechanic brakes were 5/16 which are fine, rotors were fine, battery was fine and wipers passed test also, which they were only 6 weeks old to start. Tried to take advantage because im a woman most likely but i am not illiterate to vechicles.

Bob was our salesperson. He made us feel like we were part of the Faulkner family. He didnt push or just try to get a sale. I will tell everyone I know to come to Faulkner for a car.Al was another member of your team. He is very knowledge in the field he is in. Being the credit person isnt always the easiest job, but hes great at it.

I was helped with no hesitation even though I was shopping from out of state. My expectations were exceeded and youve gained a lifelong customer, including my wife when she is back in the market. Thank you, and thank you to Vince Zingone.

Service staff was extremely helpful and informative.

Very nice people to work with. Awesome customer service and very helpful with my buying experience

The salesman I worked with was Daniel, and he made the whole truck buying experience super easy, and he was super helpful the entire time. I’m definitely going to recommend him and the dealership to others.

Faulkner Buick GMC Harrisburg came highly recommended to me. I drove 1 and 1/2 hours to get there. Bob Liberacki was my sales person. He is extremely professional and compassionate. He listened to my need and wants and then picked out a Buick Envision for me to test drive. He was spot on, I loved the vehicle and purchased it the same day. Dave was my finance person, also very professional and compassionate. If you need to purchase a vehicle and want to deal with professional sales people who are not pushy and don’t put pressure on you, Faulkner Buick GMG Harrisburg is the best dealership and Bob is the best sales person!

My services was conducted in a timely manner and the staff was very courteous (willing and able to answer all question)!

The receptionist was very nice and helped me keep my appointment after having a rough morning and running late. Thank you again

Inspection went smooth. Tara was friendly and professional.

No problems. I spoke with a sales lady named Lilly. She was very nice. Let me do a test drive in a beautiful Sierra 3500 Denali. I did not buy the truck, but I will certainly look at their inventory when more variety arrive.

I just purchased my very first biggest car purchase. I was very pleased and would definitely recommend to anyone.

Sales guy was nice but the internal communication is bad, really bad. Went to buy a truck and one was found. Said I would be contacted the next day for the deposit. Never was contacted. Filled out the online application and received 3 phone calls from different people, advised all of them the situation.Never heard anything, 2 days later. Messaged the sales guy and gave him a dead line of I need to know if you found me a truck. It appears they know they could not get a truck and just would not say or follow up with it.A day later received a message from the dealership advising they did not hear back from us. Hold on a second, we been waiting to hear back from someone.Needless to say I went on the GMC website, found the only truck like it around in NJ and called, placed a deposit and picking it up Monday. The process with the other dealership was flawless. Very responsive sales guy and their management is on spot. They already messaged this morning (Friday) and said its all ready to go and will be awaiting our arrival.Like any company. Communication is a key role. Its ok if they could not find a truck but just communicate that and not string me along. Communication, this was the biggest fault of this entire process with Faulkner GMC Hbg. Cant speak for service or after the sale, never had the chance.

Great experience. Salesman and finance manager were easy to work with and made the process quick and painless. I will definitely do business with them again in the future.

Everyone is always very courteous and helpful! I realized for the first time you are giving a Veteran discount on the bill! It was greatly appreciated!

My engine was replaced in my 2015 Buick Encore, which was thankfully covered by the warranty. The length of time that it took to complete the task was over a month and I didn’t receive very much communication at all. I was kept in the dark regarding my vehicle. Most communication that occurred was because I made the calls and/or emails. Then when picking up my vehicle, I felt ignored and disregarded like I had even nothing more than annoyance. I received 2 pieces of paper when I had asked for details regarding the new engine and repairs. I also never got any paper work about the new warranty on the new engine. This whole situation has caused me to not trust the dealership or even my own vehicle.

Accommodating with my work schedule and i always trust this service dept! have been going here for years

Bought a car here 2 1/2 years ago. The staff was of course friendly because they are trying to make a sale. I would advise everyone to stay far away from this dealership! My car was in their shop more then it was with me. Nothing but issues with transmission and many other things. I saw another review where they had the car over a month with hardly any communication which also happen to me and then when they finally called they told me I had 24 hours to return the rental and get my car or I would be charged for the rental (this was after they had my car for 2 months and never called to tell me what was going on!). I can’t stress enough all the problems I’ve had with the vehicle I bought from this dealership and I’d hate to see someone else go through the same thing.

So glad our service contract is over and we wont have to come back here again.

The team was very professional and did quality work.

Everyone was excellent--- treated me and my son with respect and friendliness--- Thank you Faulkners

My salesperson John Knode was extremely helpful in getting me into a new truck. He explained everything in detail and made sure I was happy before I left the dealership! The finance department was also very helpful in explaining what my options were. EXCELLENT overall experience!!!

I had an excellent experience. My lease was to expire in less than a month (September) and was fast approaching the mileage limit. I had been torn between the Encore GX and the Subaru Forester. I needed to keep the monthly payments as low as possible and Vince was able to make it happen. The Forester would have been hundreds more. Thanks also goes out to Trent Chapin the Finance manager. It was an all around pleasant experience.

We have recently purchased two cars from Vince at Faulkner GMC. His service is impeccable. After the sale he spent a half hour going over all the features of our new car with us, including linking our devices to the car and setting up our preferred settings for seat and mirror positions which our car remembers under driver 1 and 2 and will now switch to them at a touch of the button.My sons car purchase was more complicated because we were wavering between new and used and Vince listened carefully and gave us the best options of both. In the end, we purchased a car with only 4k miles on it and saving 10k off new. The car had minor scratches on it and the body shop was not able to get it in before my boy had to head back to work in Philly, so Vince arranged a loaner car for a week, which was when Kyle could come back to make the swap.Everything Vince promised, he delivered, and then some.By far the best car buying experience i have had and Im 57 years old and have bought a lot of cars.

Friendly customer service and timely service. I was guided appropriately to dealer, offered appointment within 2 hours, and fixed my car within 24 hrs. I didnt know that I had warranty on my battery, dealer replaced it for free. Also, I was unaware of recalls, they fixed it too. I established care with them too, eased my anxiety. I paid nothing for my service. Thank you for your service.

Traveling over 90 miles to deal with Faulkner Buick GMC was the best decision I made while looking for a new car. Everyone I dealt with made everything super simple and they had everything lined up for me to see when I got there. Was a great experience all around.

On December 8, 2020, I received service on my 2020 GMC Yukon Denali. As always, the service was professional, efficient and comprehensive. I strongly recommend Faulkner Buick GMC! Ken M.

I searched the entire United States for the exact Yukon Denali I wanted. Bob Liberacki at Faulkner had exactly what I needed and reached out immediately. He being in PA and myself in SC made the transaction, trade in, and delivery to SC seemless, in only 3 days. Very impressed with this operation and overwhelmed by their customer service.

Just purchased our second GMC 2500 truck from Vince. He is by far the best car sales man we have ever dealt with. Couldnt have had a better buying experience. I see us purchasing more vehicles from Vince in the future.

I first tried working with a sales rep to find me the vehicle I wanted. Rather than telling me that they could not find the vehicle, the sales rep just wouldnt answer or return my calls. I then had to physically drive to the dealership to get the sales rep to return my $500 deposit.Aside from this experience, I had a tonneau cover installed on my truck at the dealership. The service technicians left a bunch of plastic and trash in the bed of the truck. Also when driving home, I heard the cover making some noise. Turns out that one of the pieces wasnt fully assembled, or was coming apart. I was able to snap it back together myself, but this should have been taken care of during installation.

Absolutely amazing!

Excellent service and friendly

I brought a terain from them last year nothing but problems from rust spots to idleing high there service department is horible

Service advisor was friendly. Service went fast.

I Cant ask for more! Kevin did such a great job helping me get the bed cover installed on my truck with no time, I drove from TN to PA for a family emergency and I hade to have a bed cover installed so I can make sure everything stays secure in my bed, I only spent 1 night in PA and I was ready to headed back to TN and after I made few phone calls to few dealers I got the answer for my need at your dealership yes we do have it in the stock and I met with Kevin the service advisor and he got me in and out and Im on my way back to TN, everyone I met at your dealership was positive and happy, thank you for all the effort.

They did my registration online for me. I really appreciate that they did that so I could get my car inspection done. They are always pleasant and helpful. Thank you for being a great company.

John Knode has been great to deal with and found me the Encore I was looking for. This is my third lease at Faulkner. Always good service!

Very helpful in trying to find a solution with fixing my car. Even went as far as sending the loaner car to my house & driving my car to the dealership.

Amazing customer service. I bought a 3500 dually off of them a few months ago and even with the covid restrictions they made car buying so easy and worry free. They even delivered it to my house. Im definitely buying vehicles from them in the future

John Knode is very personable, polite, and professional. He takes the time to explain things. If there is a problem, he takes time to find answers and let you know.

Working with our salesman Vince for the past 6 years has a wonderful experience. He is professional, knowledgeable and represents GMC (Paxton Street. Harrisburg PA). very well with the customer benefitting at the same time. Its always a win win working with him. Thank you again Vince!

Vince Zingone is great! He is a huge asset to the Faulkner dealerships. Thats why we have leased our 5th and bought 2 used vehicles from Vince. His only fault is hes a Browns fan. I guess nobody can be that perfect.

Service was great!

Bob was, hands down, a product genius. He made the purchase process easy and hassle free. I am completely satisfied.

Kevin promised to have my car done by 5pm, and he did. Great Job!

This place was exceptional. All the employees were so polite. Went in to have a service done, in the meantime I had a talk with M r. Trent. He was so willing to help me with my questions. Afterward the service department informed me my service was completed. I have to say I was completely surprised at the establishment. I hope all my stops there are treated as well. Thanks for easing my mind.