Horrible customer service not at the counter, but management. Bad decision making.

I ordered three rolls of turf for my backyard. I was charged for four rolls and all were delivered without my signature or review. The turf was installed and looks good, but I have an additional roll that has been sitting in my backyard for almost a month. Since February 3, 2020, I have tried repeatedly to have the company pick up the extra roll of turf and refund my credit card but have had no luck. Each time I contact them Im told it will be picked up on Monday. Now Im told there will be a restocking fee associated with this elusive pick-up. I just contacted the company and advised the receptionist that I will begin legal recourse if this roll isnt picked up. The response was okay.. The turf looks nice and I cant complain about that, but the shadiness of overcharging or placing an extra roll to my order then saying- for four weeks- theyll pick it up on Monday- to now a restocking fee should give a person pause before doing business with this company. I am initiating legal recourse at this time for recompensation of the roll I did not order.

“Pet Turf” product that’s specifically marketed for pets melted when exposed to cat spray. Urine is ok, but the product won’t hold up to a neighbor’s tomcat marking its territory. Must hate my dog.

Like any other distributor, nothing out of the ordinary.

Process started at 1230 drove from Richmond to pick it ip 245 still havent received it

Best artificial turf prices