Staff is super nice. Helped me with a maintenance issue and they were so quick and knowledgeable.

The employees do not like their jobs here at this store. Turned me away because apparently no one respokes a bicycle rim. Eden Bicycles helped me out with no problem.

Came in and was greeted immediately very politely. I had some questions about my bike that they answered and explained. Purchased some tires and tubes. I plan to bring my 🚲 in to have it checked before my ride in a few weeks. Thanks again to the young man that helped me out. Great service us hard to come across!!!!

Amazing buying experience! I am totally new the bike world, and Im glad that I came here to learn about the different bike models and get advice on what style/size bike I should get. Everyone here is super helpful and knowledgeable. The owner, Ben, is great and takes the time to chat with customers and understand their needs. One of the main guys that helped me was Sebastian, who really helped me understand the importance of the size bike to get.I couldnt be more happy with my purchase of my new Specialized bike! But I was even more satisfied with the service experience I received from here. Since buying my bike, Ive been back to get some additional accessories as well, which they helped with installing.Also, they are taking every precaution during this time to protect customers. They installed a sink to wash your hands before you enter the store, and ensure everyone (including employees) wears a mask while inside. Hats off to Cyclepath for taking initiative to keep their customers safe!

What happened to this place, older family that used to run it were good people. Whoever they gave the store too is a scammer. Had my cousin go in for a mountain bike to hit trails with me and my cousin being a new rider the guy sold him a road bike instead and told him it’s a trail bike. He must have been a used car salesman until he took over. These are your local Hayward buyers you treat like this and wonder why everyone in Hayward goes to Eden bikes in Castro valley. Good luck here

It can be busy. Installing a 3 piece crank, headset and chain (I supplied the parts) came to$170. Granted the work is good and they had to cut the neck of the fork for an old school bmx. Yet, I felt that I was imposing while trying to get some help on my proyect.

Great place covid safe had to wash my hands first to come in and of course wore a mask had a great time bike shopping 🛍

The mechanics behind the counter have experience and cycle knowledge.And only sell you what you need.I have been going to cyclepath sense 1990. Always been good to me.

HORRIBLE experience do not come here the service was terrible. The employees were rude especially the asian guy. He could not answer simple questions would just circle around them, and only cared about selling me products not helping me with my bike. The whole time the asian employee spoke to us in a condescending tone and seemed irritated. Completely disappointed with the service save yourself the bad experience and go elsewhere!

Customer service is awful. The cashier with the glasses and ponytail is rude. I will never come back here again. They need to hire people that actually have experience in customer service. That guy has no people skills at all. I would give zero stars if it was possible.

They had the tool I needed I couldn’t find in stock anywhere else: a four-sides spoke wrench. So, 5 stars.

Great shopping experience. Sebastian (I think thats his name, I got his name from the receipt) took his time explaining the different bike styles and was very patient (specially with myself being new to the biking world). The store is taking strict and proactive measure to keep everyone safe, that does mean standing in line outside for some time, but its totally understandable. Sebastian was very attentive and helped my bother and I until we left the store. He was kind enough to help me mount our new bike mount. Well be here again for sure!

Awsome bikes and staff

Bought a 26 wheelset for my mtb from here about 6 years ago along with other stuff throughout the years, the wheelset treated me well I decided since it was time to service them why not take them to where I bought them so I called to inquire on the estimated cost for the service, the person that answered the phone was rude and unwilling to give me a simple estimate. Will be taking my business elsewhere.

Great place sucks that my order was split in two though but overall great service

Dont spend your money here. They hate SE bikes and they dont like you, all they care about is money. And the owner is always rude. Go to Area cycles for lower prices and good customer service. The owner wouldnt let my friend buy something because my other friends and I were on the sidewalk waiting.

Very good! Lots of measures to prevent contagion! Please support this store!

The owner manager whoever this smug jerk is at the desk makes me not want to spend any money here at all. I dont think Ill ever be back. dont condescend me as your customer, help me. I would love to elaborate and give details but I think it would be Petty

Really nice selection of bikes in stock...dales people knowledgeable and pleasant...You can test ride in the store

Cool. And if you meet Will the bike mechanic...hes so great.

Yes I know, 1 star.That Asian guy kept on Watching me through the Whole store. Felt uncomfortable. and my friends and i Had SE BIKES, They HATE those bikes, Literally I had to find someone but him, But no choice then He just Ignored me, Never came back.

Good place to get a nice bike and buy cycling accessories...

Just wanted to say that they made a mistake at first, but they quickly resolved this issue. I read the reviews and they did not match up with my personal history with them, so I did a visit again to make sure. Surely enough, they are as friendly as some people who run a bike shop can be

Went here to get bolts for my stem and apparently they dont have it. Dude that was helping me didnt even put any effort to search for the bolt in the bin. I even volunteered to look. They have tons of spare parts and they didnt even bother looking.. what kind of bike shop doesnt have a standard bolts for mountain bikes. Such a disappointment.

Went in today ready to spend 1000 on a bike. First thing someone tells me is to wash my hands. I turned around and will spend my money elsewhere

Everything is extremely overpriced. Tried to sell me a derailleur hanger for $36 that I bought a better quality for $13.

Best selection of components with the best customer service youll find st a bicycle dealership in the east Bay. Thanks guys

The Items there are over priced compared too area cycle and other bike shops and the costumer service also isn’t very good. Also very rude.

Awesome bikes

When employees refuse to give their name, it is a Bad sign,completely off the charts Rude, a bad sign, i found a Realbike shop where people have names, loserville dump, do you remember not answering mewhen you rodeup, doyou remember not giving yourname, do youknow how muchbusiness you chased away, truly awesome customer relations, quite obvious you did not build this, you canhave last word,the proof is in the pudding

Like several others have said in their reviews, this is not a friendly local bike shop. Its not one of those fun bike shops with the super cool dudes that love to ride and share their passion and excitment. These guys are more of the buy something or GFTO sorta folks. I understand not wanting to give anything away for free, but if you see someone struggling to get their bike in a car in tears because you treated them like a wallet instead of a person... it wouldnt kill you to go outside and lend a kind hand. It really doesnt cost you anything. I hope someone reads these reviews and recognizes the pattern. Your customer service sucks.

Welcome to Psychopath! My experience mirrors countless others. The fem guy in back, Mr. Insignificant, is a complete douche! Hes condescending, rude, and arrogant. How much $$ has this guy steered right back out the door only to be spent at a friendly neighboring shop? If he is Management, owner needs to dump this guy. He is literally sending customers right down the block Times are changing fast Mr. Bicycle shop guy, youre gonna need a B plan, Amazon is going to steamroll you right into bankruptcy. Today was my first visit to Cyclepath and I will never return.Honestly, there are several very good bike shops in the area. One of which I had just come from where I was treated fairly and courteously by the very knowledgeable owner. He didnt have the parts I needed, but happily told me where I could find them, spoke to me like an equal, and shared quite a bit of knowledge. Even though he didnt get my business today, he will definitely get my business very soon. He earned it. Avoid Cyclepath at all cost.

Charged $100 to assemble a 95% completed bike cuz they have to make sure everything is good and tuned up! Okay, came back and there’s a bent spoke and problem with the beads on the tires so they didn’t properly inflate. Really! what happened to the tuned up? Why didn’t someone call to advise on options? Why was the seat not all the way up as requested and on the work order? I knew their service was terrible but wanted to give them another chance and being close to the crib but think twice about going there!!! Not helpful at all, no one even cared to see how it fit.

There is a asian person who dont have eny respect about costumer, he talked to me whith condescend tone, kick me out becouse I ask him if can talk to me with respect, is a poor excuse use the corona rules to speak with no respect, in loud toned expecting arguing whit no reason. If is the owner I dont recomend that store.

I thought they were good people. Bought my new 2020 specialized ebike here

Wide variety but the prices are lots higher than most, and it seems theres a hustle going on over the prices. One day I was given an out the price almost 250.00 less than sticker price. 3 weeks later, I was told that price was said still good by that same person. I walked in the next day to make the purchase, that person wasnt there and the price was up 150 dollars, I waited til the next day when the same person was there and he said that he didnt remember me...lol...He tried to sell me on the deal from the day before... crazy.

Just went in for some work on an old trek road bike I converted into a fixed gear. Needed a good amount of work and they had everything I needed in store. I had to modify the frame myself but they upgraded chainring, rear gear, new chain and bottom bracket. Labor was reasonable around 40$ and part prices were average and close to online pricing. The sales staff and mechanic was helpful and knowledgeable as to what gearing would work well together and helped explain how it would affect my ride. I ended up picking up a saddle that was on sale too. I’ve been there a few times and haven’t had a bad experience yet, not too sure what the deal is with the other reviews. The shop even just lets people (many times kids) just walk in and use tools to make adjustments themselves. Seen it a few times when I was there. Even though I didn’t get a discount, they politely declined and I wasn’t’ sour about it. It never hurts to ask being a local city employee and all. This shop has a big inventory and even a “track” inside the store to test out the bikes. 5 stars from me I will forsure be back.

Very helpful and super knowledgeable staff

If these guys dont have what youre looking for, they will find it. Great selection, decent prices. Dont waste your time, just go here first.

The best service ever, every time you step in somebody is ready to help you!!!

Love this place ... Panchito is great! My husband trusts only him to maintain our bikes. ...I think prices are reasonable. There is financing and layaway too👍😊

The place is a really good shop a lot of bike parts and good customer service

Helpful staff, very well stocked with many bikes to choose from. Great selection of parts and accessories.

Ask for Conner. He is super knowledgeable, helpful, honest and sincere. I purchased by bike from this store and have always had a good experience! Definitely recommend. A+++++++

Good help

The guy worked this shop had most rude attitude I have ever had in my shopping experiences. He acted like a in charge person but with very poor communication skill with costomer.

Had a front derailleur cable changed because there was some missing parts. Claimed they had to change out a serviceable cable, nickel & dimed for every little part and charged high on the labor. Took the bike home and the front derailleur did not shift correctly!

Just contacted them by phone and the person who answered was very polite. Have being in their store a couple of times and everything organized, clean and excellent customer service.

Very knowledgable and friendly staff. Great selection. Yesterday I picked up some sweet street slicks, tubes and grips to bring an old Specialized back to life. Going back today for a couple parts.

I get it, a business has to sell in order to stay open, but insulting a customers bike in an effort to get them to upgrade components is not a good game plan. Funny thing is.....I followed his partial advice and spent my money— at another store in Castro Valley.I like that they open early, and disliked my interaction with the owner of this shop.

Seems to be a well stocked bike shop with friendly and knowledgeable staff. I was just there to graze* and didnt make any purchases...

The Asian manager was rude because I didnt want to hear his hustle about my bike. I just want what I wanted nothing more but I guess that wasnt enough.

Nice range of choices. Staff was very helpful and didnt try to sell me on anything I didnt want or need.

Extremely naive staff. According to the kid behind the counter, they don’t sell road bikes because “the Bay Area is a really bad market for road bikes and everyone wants BMX”

These guys have a huge inventory of bikes, parts and accessories for every kind of ride. Their repair staff is knowledgeable and even rushed a repair when I told them I needed my bike for the weekend. And their prices are very reasonable. All of this is rare in a bike shop these days.

This place is great. Theyre quick, they dont bullsh*t, and they get the job done. I had an issue with a torn brake cable after an accident. They gave me an estimate for the parts and labor, I agreed, and 25 minutes later I was back on the road. I read several reviews saying that these guys are rude and nickel and dime you. Those guys are cheap. Im glad they dont beat around the bush and itemize everything. I know where my money goes and Im happy to pay for it. Keep up the great work Cyclepath!

If you see a one star review, we must be talking about the rude Asian manager for sure.I was building up my road bike for the first time. Not sure about the internal routing and the shifter installation. Went there with my bike for help. And this Asian manager told me something like this: it costs about $200 to $300 to help me install everything in about two weeks. Adjusting the derallieur alone is about 40 or 50.... We are busy so we only pick valuable customers to service. I dont think you will be OK with the labor cost judging from your bike. There will be unknown problems so the labor cost may be even higher.So I went back home and watched some YouTube tutorial videos and get the job done. Next day, I went to the store again to buy the tyre lever. That Asian manager asked me how about the bike project. I said everything is done. He never said a word to me after that.

Hella expensive.

Bad customer service in my opinion. The first associate trying to help me was just rude and seemed like he was in a rush to try to do something else. He directed me to another person who had a little more knowledge but kept talking to me like I didnt know what I was doing wih my own bike. Also, the prices were too high and he kept giving the most expensive products. Very rude associates.

Personal very friendly and knowledgeable

Bought few bikes here and many parts, theyre always rude and overpriced. Parts seem to be defective, maybe fakes parts from China. If only online shops could be convenient. This place is overpriced compared to online, but sometimes I cant wait for the shipping. Worst part about this place is the rude rude rude owners. The entire family business is rude cheapscapes.

They did not have what I wanted and the salesman pushed and pushed to sell me something that I did not want. Thank you for not listening and pushing me for something that I did not want or need.

NICE ... i ride an 18-speed, and a great bike shop is mandatory for me !these dudes know bicycles, i brought my old takara bike there,,, it had a stripped crank, and there was no way to find an old replacement part for it. so i made the smart new and bought a whole new crank assembly, they installed it, and it works like a champ ;)its WAY better than the original was, and the price was fair ... i went home after and shopped for the part online and it was like only $10 cheaper but then i had to pay for shipping, and wait ... instead i had it done right away and i was back on the road.great shop, i know bike shops and this one is a 10/10 ... great downtown location, right next to a hardware store, and outstanding italian food, for the win !

Always knowledgeable and provided a great repair to my bike brakes

Worst service ever prices are way too high for just a flat tire and the asian guy is just weird please skip this shop get yo bike anywhere except this

Nice and friendly staff. Lots of Specialized products to choose from and good deals on tires.

Honestly have only visited a couple times and amazing workers I bought some handle bars for reasonable price but its worth spending thats if you know your parts

Great place, with a very frienfly knowledgeable staff. They had my two bikes fixed and ready for the road in very timely manner, at great rates.

Excelent place! Good customer services

This place is bad for customer service. I went to get a bike and the guy who helped me was in a rush and he didnt care for what I need he want me to buy an expensive bike to do a sale. And when i finally decided witch bike($700). I saw another bike exactly same but cheaper($624) and then I ask what was the difference and he said none they are the same. So I took the cheaper one and the guy said the price was wrong but if I wanted I could take it for that price but he look mad. And he call the supervisor and explain that price was wrong and they did not respect the price tagged on the bike and they offered take $10 off the bike. So I left the store. Bad experience on this bike store

Attitudes and lackluster customer service

This place is awesome the workers are so nice they let you ride there bikes without hesitation and there prices are low this place Realy is amazing

Worst place ever. Tuesday night manager should take two weeks off then quit. Never going back here.Its funny because I just read another review about a possible Asian manager that has bad service! Lol this must be the same guy! And if you see a good review about this place it must be a friend of one of the employees! This place is a joke

*Stay away*Unknowledgable sales staff and mechanics.Your better off going to Target.

Went in for a new pedal, the Asian guy idk if he is management or what, but he told me I needed a whole new chain plus other parts and told me 200, went to Castro valley and they game me a used pedals for 15 plus something else. Spend another 5 min to go to Castro valley.

They have really good deals compering with others stores. The customer care isnt good.

I have no idea what the previous reviewers were talking about in regards to the employees at the store, they have always been very friendly, helpful, and even went out of their way in many cases to make sure that I was satisfied. I will take all my business to the store!

Ive been there once, and will never set foot in there again.Never have I ever been ignored by and then talked down to so much. It made me very angry, then depressed, then I just felt sorry for the guys that work there. If they have to treat customers so badly, there life (or perspective of it) must be absolutely terrible.Oh well, theres always walking if my bike ever breaks down.

They have pretty much every item youll need as well as every manual labor youll need. I do believe items are a bit expensive, though. Ive had bad experiences with some rudeness, though, and Im glad others have noticed that as well. Ive shopped here for a few years and it made me feel bad when I was younger.

Great people and very friendly

Yep, the Asian guy (Mgr). I was recently there and noticed a condescending attitude right off, no hello, no welcome, no thanks,. More like whadya want ?I remembered this guy from years ago talk about leaving an impression?Since he wasnt doing anything and there werent any customers I asked if they could do a few minor items he said we can schedule it in a few days...meanwhile no customers in the store?Nicely, I asked can you do it now? In a chastising voice he replies nope all kinds of bikes we have to get done by tomorrow yet no one working on bikes? Then the all-star said in a condescending voice as to educate you know your not the only customer (this coming from a kid was interesting, ha ha) while standing around gnawing on pizza on the sales floor, shooting the sht with a fellow worker who seemed to be ignoring him more interested in trying to get some work done.Its like back in the days when computers first came out and the I.T. guys were cocky cause they knew you couldnt go to anyone-else for repairs to get your work done w/out their help? Because of their crap attitude we all learned how to fix our own computers and quite frankly dont need them.Got news for ya pal theres nothing like all the competition around your store fact is most of us can take about 45 minutes refresher course and do everything you can without that attitude, grief and save the money just for the sport of it!!!!Who needs to buy anything in your store we can get anything you sell delivered to our doorstep in two days w/out the attitude and spending 20 minutes to find parking??Folks go to Castro Valley, Pleasanton and anywhere else. Obviously judging by these reviews Cyclepaths dont have an interest in earning your business. (except the two other guys there)I will say the two other individuals in the store were nice and helpful but you get the impression the other guy has the hammer on them.If you agree your experience with mine, give a thumbs up so we cn let others know!

Good people

What can I say except professionalism and serious expertise are what you get here! My Story: I went to some big box stores and thought I would get a good bike....both broke within a week. At the last break - the seat falling as the fastener broke - I decided to go to a real Bike Shop. I looked up bike shops on Google Maps and found this one - not too far from my house. I went in and a young man came to my assistance...summed me up, got me a bike that was priced right, and met my needs (trying to use my commute as my gym. Me: 49 and out of shape). What a great experience. If you want a professional to help you then this is the place to shop. You will not be disappointed.

Its good bmx shop..!

Bad customer service.

Nice store, but rude or racist Asian guy in this store. Never coming back

Extremely helpful staff.

As far as Im concerned maybe other people have just had bad luck, but each time I go there I feel close to 0% of pressure (maybe thats considered bad customer service?) I went in there a month ago and a guy asked me if there was anything I was looking for and I told him I was looking for mtb gloves. He directed me to the selection and informed me on the different types, their purpose and even which ones he recommended. From that he also asked if there was a particular color I wanted and he went out of this way and checked the inventory for the color. A couple of days ago I went in to get new tires and this time with a different staff, again, no pressure, I told him what I was interested in and he helped me thoroughly. Got my tires and am very pleased with their service as well as their knowledge. Going there tomorrow to get my friends bike tuned up.P.S. I think they prefer if you ask them for help with the intention of actually having a question since its probably frustrating trying to figure out which of the infinite amount of things a person might want. I doubt theyll get upset, but I think its always best to go them with a purpose otherwise just let them do their job working on the bikes (that pretty much applies to most bike stores)

Friendly, knowledgeable, helpful, staff.

Broke a spoke on my rear wheel fixed in 40 minutes

Excellent

Great service!

The tire will not fit on any thing

The only thing the owner and repair moron specialized in was terrible service

Bad service by stall but that works there looks Asian I came 2 minutes before the store closes and he wouldnt let me in the store closes at 7 and I came at 6:58 not shopping cyclepath

Thanks

Excellent customer service and they have everything

A Prejunta Spanish Abla in that store

Because they have everything I need for my BMX and if they dont have it, they can ask for it without any problem ... and besides, the staff they serve is very friendly ... and because they also have Spanish speaking staff ...