It was nice dealer service and Mr Gregory took great care of me.

Best dealer services that I ever had! I dropped off my car for engine light came on and I was able to pick it up on the next day noon. Their services are very professional and super fast speed. Excellent Services!!!

If I could rate this location zero stars I would. I took my 2015 Honda Civic to get serviced at this location and the overall customer service experience by my service advisor was poor to say the least. Upon picking up my car, the service advisor barely acknowledged me, handed me the service summary and the multi point inspection form. He didn’t care to review the forms with me simply handed me off to the cashier. Upon arriving home I realized that the oil meter indicator on my dashboard was not reset, so I decided to review the multi point inspection. While inspecting this forum I realized multiple items on the checklist were not accurate. The windshield fluid was checked off as checked and full (satisfactorily), when in fact it was less than half. Windshield wipers were checked as inspected and in good condition, when in fact they were not. I was already aware that the wipers were bent and needed to be replaced, yet they were marked off as in good condition. To sum it up, how can I be sure the oil change was done properly and within standards if items are being checked off to simply. Human error do happen and I understand that, so I called the service center to get some answers. Once again, poor customer service was at the forefront this issue. I called and explained my situation and was directed to the service advisor because the person who answered replied “I was not here yesterday let me hand you to your service advisor.” My service advisor wasn’t available so I was directed to his inbox. It is now 3 days later and I still have yet to hear from my service advisor or any supervisor. Point being, be cautious of taking your car for service here, if they mess up, chances are they wont handle it correctly.

My 2020 Honda HR-V could not start, so I had it towed to millennium Honda for service on a Monday. BIG MISTAKE, I normally deal with Valley stream. They ran diagnostics on the car and claimed there is nothing wrong with it. Saturday, I picked up my vehicle and noticed needed maintenance on the car is still due. When I enquired about it to, CLARITZA MUNOZ CAS 199393 who calls herself an advisor, I was told it was something I needed to tell them to do because it requires paying money. The last time I checked, Honda services dept. is to check for services needed on a vehicle, whether it be by warranty coverage or required fee for services rendered. No one said “hey by the way, I notice there is maintenance due on your vehicle, would you like to take care of it while the car is here”? That’s what a professional institution would have done. I’m now starting to wonder if they even ran any diagnostics on the car, because as soon you start the car, that’s the first thing that pops up on the dashboard. How could you have missed it after having the car for 6 days. I will never step foot in that place again. DISGUSTING and TIME WASTED.

I purchased my vehicle in June 2019 at this dealership. I had an issue from the first week I had the vehicle, the sales team and service teams were usually very responsive and helpful until May 27, 2021. On May 27th, I had my vehicle towed in to the service center because it would not start (third time having it towed in) and my vehicle is still in service as of today, July 13. I cannot get the service rep that took my vehicle in or a manager on the phone, sometimes they dont even answer the phone, when I ask for a manager they transfer me to a voicemail. The only response I get from them when i go to the office is that I need an alternator (I have extended warranty which will cover this, and this piece has previously been replaced), and the piece is on back order. this makes no sense, not for this long. I can buy an alternator online and get it in less than a week. This dealership has been unresponsive and irresponsible with my case. I am a mother with three young children, we have endured a very difficult year and we had a number of plans for the summer, but that has been ruined because I dont have an adequate form of transportation for them. I am completely disappointed and beyond stressed over this situation.

It’s been 3 hours since I brought my car in for an oil change and I’m still waiting. Next time I’ll go time I’ll go to mavis or jiffy lube as recommended by friends

I called so many other dealers and no one wanted to take me I called here and claritza and she took care of me so great .. and she made sure I was in and out .. thank you so much claritza you the best !!!!

Great service! Honest, fast and lovely. Much better than valley stream

Good service clean waiting room, need masks, explains all services suggested ....

I have been using this shop in the last 4 years but the service is getting worse. Longer waiting time and poorer customer service. Cold greetings, no one going through the list after done, rarely any update during waiting. Simple oil change has to wait for 4 hours! Will look for another Honda service shop next time.

Incompetent, incapable, unfit, unorganizedJust a few nice words to describe the service center.Received my car back after a week with the necessary work not even completed.Obvious damage to my front bumper, license plate, and grille. Of course no one mentioned the extent of damage when I was there for two hours picking up my car.Will be the last time I ever buy or service my car thereNever dealt with more stupid people in my life.

I went for a Factory recall. It took almost half a day. Then they said they cannot find my vehicle. I had to wait for another half an hour to get my vehicle. They tried to sell some other things lkke the brakes are low. I said no.

I went their first oil change as always lateAfter o receive my car I saw the meter wasn’t reset,now I am thinking they change the engine oil or just took my money

I had a failed tire and got it replaced here at Millennium Honda Service Center. Karla was helpful with the issue, however when I got my car back, instead of just getting a new tire, I received a completely different wheel. Mind you, I purchased this car a month ago, the wheels are NEW with MY CUSTOM GREEN CAPS, and then somehow I get my car back and it looks like its been through hell? And on top of that, my green cap is gone! This is unacceptable! I had to wait from 7AM to 12:30PM to get my tire changed, and this is the service I get for being a patient customer for Honda?

Quick and easy the service employees were very nice up to the valet guy

Not happy. What it 31/2 hours for simple oil change and inspection, that is half days work worth time. They shouldnt have charge me for waisting my time.

The absolute worse service place!!! Ive been here since 7am, questioned them about my car at 11am, only to find out my car had not been looked at to even diagnose the issue. Mind you, its the same issue I complained of less than a year ago, had to come back for and still isnt resolved. Ive watched people come and leave with their cars and I havent had an initial assessment yet. Its been 5 hours (with an appointment)!! I WILL NEVER BE BACK HERE AGAIN!!!

I have a leasing car Honda Odyssey from the Millennium Honda and the system showed that it need a maintenance. We have a family trip on Sunday, or we went there on Thursday for a maintenance. When my wife called before the visit, she was told one of its part need a recall. Well, thats not the worse part.We didnt get our car until Saturday!! However, thats not the worst part.After we got the car, we found it smelt with gas. However, thats not the worst part.We started our 3-day trip. We traveled 150 miles. When we started to go back, for some reason, we had a sharp left turn, and our 2-year old daughter fell from the seat WITH THE CARSEAT. We were shocked!!! We stopped and noticed that the carseat was NOT installed to the car!!!We couldnt believe this, and immediately checked the other carseat for my 4-year old son. IT IS THE SAME!! THE CARSEAT WAS NOT INSTALLED TO THE CAR!!We were so shocked, and we felt lucky that nothing bad happened. We couldnt think about another scenario worse than this. We thank to this mild sharp left turn which revealed this issue.We definitely would NOT move both of our carseat for any reason. The only possibility is that during the maintenance, somebody uninstalled the carseat, and just put it back WITHOUT INSTALLATION.THIS IS ALMOST A MURDER! Writing a bad review would not release our angry.SOOOOOOOOOO BAD!!

Rapid processing today, very pleasant reception person, anticipated 2 hour appt took 45 min! Car wash at end of appt nice bonus.

It has its Days sometimes are better than others I wait because I trust them with my car the check in guys are nice but the guy that gave me my keys n car back my last visit needs more customer service training. The sales department gets thumbs down I had to go way to Bayshore for good sevice

Yet again here at this most unprofessional place fir a an oil change.Waiting here for 3and 1/2 hours. Nat the service rep is rude and unprofessional. In my previous experience I had mentioned they dont give you directions or explain the process to a new customer. Well, this was new that Nat the service rep was curt and rude . He did not have to courtesy to even check if the car was ready, just sitting there he was guessing how long it will take for the car to be ready.Cannot wait to have to lease finish and never cone back again . I swear, I will never get another vehicle here EVER!!!The cherry on the top is that they had my last review deleted from here!!!

I waited almost 3 hours for only an oil change.Otherwise, the interaction was good.

Very bad service They loose me some part for the windshield on the corner and the windshield blade on top of the cover 😡

Ms Rose Mongat took great care of me. She has such a welcoming smile and attitude which I advised her to keep. She is a great example of how customer service should be. Kudos to her!

Horrible service. Every time!

The customer service is extremely rude, just for diagnostic my car it takes about 3 days or maybe more i am still waiting and when i calls for check they talk rudely and unprofessional i never experienced that before. i definitely will not come back again and i highly don’t recommend it

Greg is helpful and his service make me return to this location. Unfortunately I’ve had a couple of problems here, but Greg has addressed and correct them both

I was highly disappointed with the integrity of this service department. My wife dropped her car off here for a NYS Inspection. The service agent calls her a half hour later stating that the mechanic recommends servicing the rear brake pads. However, this particular vehicle had new rear brake pads installed in September, less than 3 months prior! I advised my wife of this and she declined the service. Amazingly, Honda still passed the vehicle for inspection, despite deeming the vehicle in need of rear brake pad servicing. Upon picking the vehicle up, the rear pads were inspected and, as thought, they looked brand new with hardly any wear. I highly recommend not taking your vehicle here if youre looking for an honest mechanic. They will recommend needless services in an attempt to bilk their customers. Shameful.

The worst place to bring your car to service. Advisors are not professional at all. For just an oil change and inspection its a 4-5 hr wait.

Lady wearing the white dress behind the glass counter handling the bill payments was rude & she lacked customer courtsey. Shes not fit for the job. She needs to be removed & placed in a less responsible position.A disgrace for Honda Service Center.This leads me to change my Honda Service to another service center.

I always get my oil filter for my 2013 Honda civic SI here. $11.

Millennium Honda Service Center It is the worst repair center I have ever encountered, if I can choose zero star, I will put zzzero star

Clarieza is the best advisor!!! Give her the bonus... Ok although my car was not washed and tires not rotated.. I am sure next visit if I mentioned it they will do it for me hopefully. Either way just because clarieza was awesome I give 5 stars regardless of the the little mishap!!

Great service and amazing staff

After going to honda millenium i started to hate honda.... the service is the worst and unprofessional. I left my car 3 days ago and they haven’t done any work and not responding the phone calls and everyone keep lying we checkiing now, the car is on the lift.... i would never ever go to honda millenium again...

My problem: the engine cover under my car came loose and was scrapping on the floor. I called several Honda service centers and all of them were booked for a few weeks. I call this one, they tell me if I come in before 4pm they can fix it right away. I get to the center at 2:37pm... The rep (different from the phone) says it will be 4 to 5 hours! Ok, do I have any other options? OH, you can come tomorrow at 7am and itll be an hour tops.Time must move more slowly at this center than the rest of the planet because I was here at 7am. What time did I leave? Not an hour tops. Its currently 1030am. Im assuming Ill be here for 4 to 5 hours like I was told yesterday.Dont come here as a walk in. The rep will not be honest with you. If I could give this place 0 stars I would.

My service was handle with professionalism and in favorable amount of time.

Very nice service...pleasant peoples..

Karla was extremely helpful. She showed me how to calibrate the settings when the tire pressure light goes on due to temperature changes and helped me understand why the Apple CarPlay doesn’t work perfectly sometimes. Very knowledgeable and overall a great experience. Also got a car wash!

If you didnt get your car here, they could care less about servicing your car

If I could take a photo of how many people are in this waiting room right now. I have been a Honda owner 30 plus years and this location is ridiculous. It takes four hours after you bring your car in for a shuttle to even pick you up. You would think by the time the shuttle comes at least your car would be finished. However a one hour job here takes six. Worst Honda location I have every been in. Please have someone bring your car in that is retired, off work or without a job because you will be here for many hours.

Great service and Karla was a top service agent. Really good advise and was on top of everything including call backs and having everything organized to ensure a quick process during pick up. Will defiantly be back again at this service center.

This place is not what it use to be. Sales people are rude and pushy. A weed dealer on a corner is more polite. Next Honda will be from the North Shore Honda.. Goodbye Millennium

The Service Department (customer service) need explicit training around ALL honda vehicles. It is Not OK to create a story (aka lie) when you dont know what features the are on vehicles. It is also problematic to break COVID19 rules an regulations and have a standing room only in the waiting room. That is a clear indication of double booked appointments. Finally, waiting 3hours 35 minutes for a nail in my tire is UNACCEPTABLE. After 2 hours I reached out (FROM THE SHOWROOM) to find out what was happening. There wasnt a mindset that the customer should be contacted or checked in with about what is happening.

Service people are nice but actually service is horrible. I would NOT recommend. Everyone kept sending me to someone else, happened at least 3 times, back & forth while other service people just looked at me & didnt offer any help eventhough they had no customer in front of them. My car was SCRATCHED & it looked like they parked my car under a tree with sap & bird droppings falling on it. After 5+ hours all that stuff was baked on & stuck on. I asked for my car to be washed in the beginning & it was cleatly NOT WASHED. Also my tires were marked up with chalk, I guess to indicate where the nail was but that was also further proof that they did NOT wash my car after having it for 5+ hours. I dont think they even did the software update/recall because it did NOT do what the service expert said it would correct. There was no follow up after speaking to the front desk the first time so I had to take a half day off from work. If they were short handed, I dont understand why they kept taking more cars in for service. A few other customers had mentioned that it was always that busy. The valet drivers are rude & i was not happy to see how they drove all the cars like it was a raceway, maybe thats how my car got SCRATCHED - I had NO dents or SCRATCHES before i got there. So i just wonder - if they treat the outside of the cars badly, then how well do they treat the actually engine, computer, brakes etc. Im sorry that I purchased the extended warranty. It would have been better off going to my local corner gas station. Im NOT confident in any of the work they did so now I HAVE to pay another mechanic to check what Honda Service did or didnt do. Enter at your own RISK, do NOT go there if you like your car, go to a smaller shop where you are taken care of and not just lost in the massive number of oil changes & tire changes.

Unprofessional. I went for a routine oil change and now my car is destroyed. Why you ask? Well, someone forgot to tighten the oil cap on my engine.

Nice place for evening time 🤠

1 hour and a half with whats going on I guess its ok

Great service. Claritza Munoz took care of by needs and tried to get me in and out as quickly as possible!

My feelings towards service centers have changed in a positive way solely due to the politeness and professionalism of Kevin T. Baker. I was treated like a human being, not just another customer. Everything was explained very well to me, and Kevin made sure to give my car the care it deserved. I hope Kevin is appreciated by Honda as much as he is by his customers!

Andrea provided exceptional customer service. She is the best!!

DO NOT USE THEM!!! service department kept my car for 4 day tell me there was nothing wrong with it really!!!!! Or by the way they said we only erase the codes.

Great service. Andrea took care of by needs and tried to get me in and out as quickly as possible!

Karla was so helpful. From the moment I dropped my car off to the moment I picked it up! Extraordinary service. Thank you again!

Went for an oil change. Apparently they overlooked the corrosion on the battery. The battery died a few days later. Had to take to another dealership for repair. Windshield wiper fluid wasnt filled. At this point I question whether or not I the oil was ever changed.

Walk in oil change available. Wait time can be a little longer though

Very helpful, pleasant to deal with

Always great customer service!

Lastly terrible service! endless waiting time, you must guess the service process, no one informed or guided me about the service process and I wasted all morning and my car was not ready.

Had Engine Emissions system problem light on my 2018 Odyssey with only 20k miles and 6 to 8 recalls which where minor. Said will get car back next day instead they took 2 days. After 2 weeks light is back on. Looks like they didnt fix the issue and just reset the light also left all dirty finger prints around. Third row cigarette lighter panel was removedfor recall and they didnt fix the panel back properly. Honda is making bad quality cars and service as well. In close to end of lease and issue pops up. Was going to buy the car but hell no. Not anymore Honda!!.

Clean courteous always informative

I came into millennium Honda extremely concerned with my headlight which was not working. I noticed most Honda’s the same model as mine (2016 accord sport) has had the same issue. I was worried that I would have to spend $800 to get it replaced as my warranty was up.I came in and spoke to Nicolas Clarke who is my usual advisor went above and beyond expected to look into the issue. Nicolas advises me that millennium was able to replace the headlamp as they’re was a extended warranty on them. I can’t express how much this made me happy. Nick always goes out of his was to provide exceptional customer service for myself and my family. Nicolas is one of the reasons why I continue to come back to Mellenium Honda. Nicolas is extremely knowledgeable and I know if he can’t get it done then it can’t be done. I am also in the service industry and I never write reviews however this level of service that nick provides is unmatched and deserves proper recognition.

Romo Pérez was great! His customer service was beyond my expectations. Thank you for your help! Will come back to see Romo going forward

Never bringing my car here again. Why have the option to make a appointment if it’s not by appointment. 5 hours just for a oil change never again horrible service

While the sales department was nice enough, we waited almost 8 hours for our vehicle. We had traveled from out of state for the car and had to come back the next day because the service manager refused to replace the worn breaks the sales manager promised to have replaced as a condition for buying the car. We have yet to receive our plates andtand registration we paid $500 for. No one is returning our calls. We took the car for service today at our local dealership and were were told that there was some shady things done/not done that caused an oil leak. Also our routers were never changed as promised. Will never recommend. Plan to report them to corporate.

My experience was excellent and timely.

Dennis was great he helped me with everything I need it . Good customer service .

Went here for airbag recall

Great service, good customer service, reasonable waiting time, plus you get a free car wash.

Had a great experience at the Honda Service Center. Romo Perez was very nice and handled all my needs so well I’m so appreciative of him and all you guys at Honda!!!!

It was good

Yes I got my car out but before you put your car in label your tires battery air filter or whatever car part that might conveniently malfunction. Oh suddenly my car ain’t starting and I need a new car battery. Yeah whatever. Respect to the workers that heard me sound off at the deception. Always a lesson to be learned and it cost me $240. I wasn’t in the zone.A year later, I had to go back to this place and believe me I was very reluctant. Fortunately I got connected with a great advisor at Hempstead and she got things accomplished. So I had to increase the star count for the courtesy, professionalism, and for getting things done.

Service was really great, definitely will recommend to family . Dennis was really amazing. Thank you

I went to the service center. I went there bc I had a flat tire in my car. Service center said they have to take the car and told me they don’t have any extra car to give me so I can drive back to home. I had to call my sister to pick me up. She came then I went back to home. After 5 hours, service center called me back and said car is ready. They didn’t find any Puncture or any problem. I said there was a puncture that’s why I came here. They tried to convince me. When I went back to center I saw my car tire still flat. I told them again my car tire is still flat. They took my car again and ask me to come back next day.

They left me on hold for over an hour. Horrible customer service. WILL NEVER buy another vehicle from them.

Dennis was really helpfull.this place is amzing .great service

Claritza Munoz is a great service advisor at millennium honda

Service isn’t good, also expensive, shop around.

2021 Update : I should have learned my lesson. Prepare to wait 4 hours for a simple oil change. I came at opening even...2020 : What is the point of making an appointment if they take first come first serve I made an appointment for 7:15AM. There are only 15 minute intervals. I arrived at 7:10 to be about the 8th car in line down the street. The sales floor is closed till 9AM, so where do I go for my appointment? The line went straight into the garage so I doubt I can skip the line and no way all those people were early for their appointments. Whats the point of lying to me and letting me think Id be there early and get my car in? What a joke! Waste my time and my gas.

Always professional

Went here to have my car service, as it is the nearest Honda Service and this is where I bought my car. They do not know the of quality and meaning of “customer service”. I have the best Honda service in Sacramento, California and Valley Stream Long Island, NY. This one really needs an overhauling of customer service. Manager/Supervisor don’t even pay attention to your complain. Definitely not going back here for service and may not consider buying a Honda car anymore. It’s a good quality of car but the after buying experience not worth it.

It looks not that busy, and i am still waiting for four hours to get my oil changed.

Karla provided excellent service, because of her I’m thinking of returning to Honda for another car!!

These folks have great service. I saw an escalated misunderstanding between a representative and a customer and the representative handled it very well

They have an online appointment system that is totally disregarded. I tried contacting the supervisors about this and another issue and never received a reply.Saturday’s are a mad house. Opens at 7am with a line of 30 cars at 6:45am. Again, the online appointment system would alleviate this if they actually followed it.I am giving an extra star because the actual workers here try to be accommodating as possible, but there is definitely a management issue here.

The service was great.. Thanx again Denis for everything

Great experience with claritza Munoz at millennium honda

Very satisfied with the Service Department at Millennium Honda in Hempstead, New York. Great customer service and well organized operations. Claritza Munoz is always a pleasure to work with, answering every question I may have and constantly reminding me as well as the rest of the customers in the waiting area that our vehicles are being worked on. I highly recommend having your vehicle serviced at Millennium Honda!

Dennis was great, super straightforward and friendly.

Karla was great, she helped me out with everything and she was very patient.

Karla the service advisor was very helpful and profesional.

Parts $105 Labor cost $600. 3 hrs of work Ridiculous, for the amount of techs working. Prices should be better.

Excellent. Very well organized and staff is extremely courteous and customer oriented. Definitely book an appointment as it is often very crowded. Each visit includes a free car wash. Nice touch.

The representative wasnt good

Romo is a great asset for you

They said the cost to fix an issue with my EVAP system on a Honda Accord 2009 would cost $1,500, they also said if I drive the car it could break down. That’s two lies straight off the bat. I had a piece of metal hanging underneath and I asked if they could screw it in, the service agent said they didn’t have a screw. They also probably did not even document my simple request. Additionally because of HR-V recalls and high volume, the wait time is very long and they will most likely try and rip you off to save some time on your vehicle. They decided to call me a few days after the fact and follow up, but I had already been upset about their lies and customer service. My advice would be, that if you have a Honda, get a second opinion at another service center. I thought by going to a Honda service center my vehicle could be taken proper care of, however in my case it did not work out that way. They also try to sell you a car instead of fixing your car. That’s another story.

The very worst experience I’ve ever had in getting my car service. I recently switch my over from Toyota to Honda and though I love my car I regret doing so due to the very poor service Honda provides. The girl in service told me it would cost me $189.89 to get a regular maintenance such as oil change and tire rotation. I was baffled and disgusted by what she said, and worst of all when I asked her to explain the reason for the extreme cost for an oil change on a brand new car, she told the oil. Anyway, I called Toyota and they were willing to complete the oil change for me. I just needed to purchase the oil filter which was $10. My oil change, tire rotation and usual maintenance was under $50. 5 Stars plus to Toyota!!

As always very slow but this time my H was missing....the cs rep did locate it after I left. He was a handsome pleasure. Front desk reps are cool its the auto maintenance crew who stink

Kevin T Baker was the best!!! Got me in super fast. Great customer service.

Paul was friendly, pleasant, and assisted me in any way he could. I was very pleased with the service