EDIT-⭐️⭐️⭐️⭐️⭐️ 5 stars to the owner who has gone out is his way to correct the situation. He is kind, professional, and proactive in making things right. Thank you, Kyle!⭐️ Do NOT go here if you want to ship FedEx Smart Post! I took my package and they were going to send it USPS. (The Smart Post service goes to FedEx first, then goes to USPS). I tried to explain it needed to go by FedEx and showed them, in writing, the instructions I received when I printed the label (see photo). It said in capital, bold letters to NOT send USPS but FedEx. He (the owner I assume) would not look at what I was trying to show him. He states I was wrong and handed me my package back telling me to take it to FedEx even though they are a FedEx drop off. As I was leaving he told the other employees loudly it didn’t matter anyway because he wouldn’t make any money off of me. Well, I’ve been coming there for years and you HAVE made money off me, as I have purchased things there, including postage. I took my package to FedEx and they happily took it.

I cannot say enough good things about this store. Their manager is so easy to work with, always so patient, and they handle their long lines and busy season so much better than other places. Our agency is very thankful to have this business in town.Also on a personal level, I cant get enough of their gifts in the storefront. I could hang out and buy something every week.

Tim and his crew really went above and beyond for me. The quality of the packaging on a good-sized piece of framed artwork was top-notch and the pricing was a little under half the quote I received from another local shipper. Great communication and easy to work with. Theyll be my shipper if I buy something from Hatch Auction again.

I have used these guys numerous times in the past couple of years and cannot say enough good about them! The care they take when shipping fragile packages, the friendliness in store, and not to mention fair pricing. Use them! You WILL NOT be disappointed!

Amazing team at Mail Box and Pack!I love that you can get a PO Box with an actual physical address, so it seems more professional, and that they can accept my packages and keep them secure for me until I can pick them up. I also use them regularly for printing bulk items for work because their quality and pricing is outstanding. Including our holiday cards! They print, address, add postage, AND send my cards! Its such a time saver, and removes a huge stress from my plate!

Where do I start. Heres the long story told short. I found this large sign at a antique store while staying in Saluda,NC. I took it to a mailing center in Lander, Saluda and Tryon and everyone told me they couldnt ship because it was too big. I found a place in Lander that said they could send it but they couldnt assure me that it would be in good condition once I received it. I left and that night we had that tropical storm come through and we had no power, the entire surrounding towns. I was extremely pressed for time as we were leaving the next morning to drive back to Myrtle Beach, SC. I drove to Hendersonville with little hope. I went to the mailing center in Hendo and as before I was told its too big. I googled ship large sign into google and ( Mail Box & Pack ) popped up. I called and spoke with Tim Kuykendall the store manager, I told him what was going on and he was literally walking out the door. He waited on me to arrive and after talking things over he told me he would personally deliver my sign, as he was planning on coming to Myrtle Beach. Im proud to say Tim Kuykendall personally delivered my sign this mouring. Absolutely legend this guy is!!!! I was so stoked about the sign because its $500-$1,200 all day, lady at store said make a offer I was about to say $200 and I walked off to look at something else and she comes bk and says $40!!!!! Sold I said!!! Not even thinking about how the heck im getting it bk to Myrtle Beach, lol... So........ Tim Kuykendall you are my hero and youre a legend man!!!! I cant thankyou you enough!!!!!

Easy to work with and did a great job on the cards! Quality is solid!

Mail Box & Pack has completed several printing jobs for us including rack cards and business cards. They are easy to work with and we are very pleased with the print quality. We will use them again.

I have shipped with them for 5 years. Literally thousands of packages and boxes. I have been through two owners and a lot of employees there. They are more expensive than direct with carriers however, worth every penny. For several reasons. They own what they do and they do it right. When there were problems they responded perfectly, professionally, and politely. They have always tried to make me whole in every dealing I have had. Secondly, I like doing business locally with people I can look in eye and believe their word. They have proven their honesty MANY times. Yes, I could pay less however, they are a time multiplier. I drop it off, they handle it. They are a business partner. Competent, pleasant, and the record keeping of transactions is bullet proof. Simply put, they are excellence. Proud to work with them.Ranger Proof Gear

Very polite, professional, and friendly staff. Great options and prices.

The Mail Box and Pack team are super! they were so friendly, helpful and efficient. I needed to ship a GIANT box and they handled it with swiftness and professionalism. I highly recommend Mail Box and Pack!

My mother recently moved into the assisted living facility above the shopping center of Mailbox and Pack in Hendersonville. We discovered them one afternoon last week when we were in search of a notary. Ive never had better customer service, or a more pleasant attitude from a wonderful customer service rep like I did with Keith. He went over and Beyond what is expected of customer service. He explained to us and very easy to understand terms of what we were having to get notarized. He made this so painless and effortless. I cant brag enough about him. My mother has already made friends with many others in the community where she lives. We are definitely passing it around that he is the one to see at this great little store. Keep up the good work.

Ive used quite a few Pack and Ships in my day and can honestly say this one is the best ! Always professional, always suggesting the best way to ship because every item is different. I appreciate the help I know when I go in, not only am I already in the computer but my regular receivers are too. Makes for a quick friendly experience.

Good, convenient place to ship my packages. Always friendly and eager to help. Never had a bad experience here.

Fantastic customer service coupled with incredible attention to details.

Always very helpful, professional, and kind! Even when our toddlers are running around the store (I love that they carry the Melissa & Doug activity books). The remodel is beautiful, too. If you havent been in since the new ownership, you should. Its the only place I go for shipping and printing. The PO Boxes have an actual street address which is great for a business, and if you need someone to receive a package for you, so youre not worried about it being left in the rain or missing it all together.

I have used Mail Box and Packa few different times. Great service, never had any problems with my things getting where they needed o time! Great variety of products as well, love the Melissa and Doug line.

Mail Box & Pack is great! It takes too much time to pack and ship so I just drop my stuff off with them and they take care of it! Super convenient and very friendly folks with lots of shipping options to get things where they need to go, even internationally. And theyve got new ownership thats doing neat things with the store. Theyve got packing supplies, gift bags and wraps and some unique gifts like art supplies and toys that make for easy and convenient gift shopping for the grandkids! I highly recommend!

Total Pros! I got there a little bit before 8:30 and Tim went ahead and let me in. He made some good suggestions about the best way to send my package, and we arrived at a great affordable choice. I HIGHLY RECOMMEND Mail Box and Pack.

Best packing & shipping store around! These folks are professionals at packaging valuables and shipping them so they arrive safely. I recommend them to all my clients!

We go to Mailbox & Pack for whatever we can; cool stamps, cards, mailing things to family across the country, etc. They are helpful and remember us. Appreciate good service these days!

I used to get the best service here until today. I was basically told that I come to them because they are cheap (which I never said or expected). I came to them because they did an excellent job packing. I will not come here again. I would rather pay more for great customer service than be treated the way I was this morning.

This place is under new ownership and they have really turned it around. Not only does it look new but the new staff is very helpful. I was in today needing to send mail internationally with signature required. It took the staff no time to find me a solution from FedEx. Great work guys!

Fantastic work, and customer service. Under new ownership/management. These folks know how to get a job done right the FIRST TIME, and for reasonable prices.

Great service & location with convenient hours - the Saturday morning hours are a lifesaver during busy weeks. I ship a large number of packages through here, and also receive packages here, with my mailbox rental. It gives me peace of mind knowing that theres always someone there to receive packages.

I had to ship a fairly fragile pastel painting to Colorado, and when my client received it ( very quickly! ) they actually commented on how impressed they were with how well it was packaged. I wont use anyone but these folks!!

This is a one stop shop that covers a variety of mailing/shipping and even printing needs. The staff is knowledgeable and can help with pretty much anything you might need. Rick Bess has wonderful customer service skills and the services offered are done with the highest quality at reasonable fees. A+ in my book

Mail Box & Pack is a great place to get your packages shipped. They are extremely helpful and will make sure your package gets shipped on time and as quick as possible. I was happy to know they also offer printing services, too!

I was a customer in the store when the previous reviewer (Fitzpatrick whomever) was trying to receive his illegally obtained wine. I overheard him telling them he can not receive wine in South Carolina (where he lives) so to skirt around the little thing we like to call THE LAW he sent his wine to them in N.C. He was very rude to the employees Hey dude, OBEY THE LAW and leave the good folks there alone. They told you they would do everything they could and by your own admission, they did. Go melt down now you little snowflake- life is not for you

I (kurt not Vikki) want to thank Tim Kuykendall for the SUPERIOR service and care he gave me to get the correct return label from a vendor so I did not have to go home and deal with it another day(I had printed it incorrectly). He was getting off work and came back in when he was heading out the door AFTER HIS SHIFT to contact the vendor and have the info sent to him so the shipment could be competed before I left and be done with it. I was SO GRATEFUL!! What an incredible demonstration of caring for your neighbor!!

The most incredible service Ive received anywhere. At a very difficult time, their professionalism and above-and-beyond customer service was the highlight of my day. Wont go anywhere else in Hendersonville!

The service is great if not giving by the owner. he is rude. very unprofessional. ask him to help me with a package label said he would charge if he had to do anything. I said I always come in here who ever is working scans my label and does the rest. he said they are scared to charge you Im not I am the owner! wow!

I pack and ship for a living. Brought them a package on 1/6. They misplaced it and FedEx didnt get it until 1/19. In the interim I had to send out a new package with $300.00 worth of product. No excuse.

The disorganized group gave my wine shipment away to another person with the same last name. When I went to their store to pick up my wine, they had no idea if/when theyd been able to retrieve. After I left, they managed to track it down. I have no idea where the wine has been, where it has been stored (someones hot trunk or garage?). My wife and I asked for reimbursement of the $59, only to be told that instead, they would waive the $3.00 pick up and hold fee. UPS shops are almost uniformly sharp and professional, but not this one. There are far better choices, by default, in the Hendersonville area.

The notary wasted our time filling out our drivers license information, slowly, only to read over our documents, throw them across the counter to me and refuse to fill in or sign them because it asked for him to fill in the county name and he doesnt fill in paperwork. He was less than friendly the whole time we were there. They are never getting my service.

Worked with Rick on several large pack and ship projects always found him to be helpful, friendly and great with communicating with us. Will work with again when we have the chance.

They get it done, eva time, while smiliing.

Stopped to get paperwork notarized. Representative was very rude and unprofessional. We walked out and will go elsewhere. Simple task made very difficult!! Thanks for the inconvenience!! Highly recommend going elsewhere

Excellent service.