Not very good service My air went out Sunday around noon me and my wife tried to call at least 15-20 times nobody answered the phone finally got a hold of somebody Monday morning and they showed up at 10:30 Monday night were not recommend McCarroll heating and air for nothing unless you dont want no air conditioner or heater

This company won’t get back to you so don’t bother. My original inquiry, they were very responsive and the owner came out to see what I needed done. He told me to call as soon as we were ready for the work to be done (I was in the middle of a major renovation) so I did that. I called back two or three times and I was told the note to get back in touch with me was still sitting on his desk. Still haven’t heard back. I totally understand being busy and maybe not being able to get to my job but a phone call to say that would be the courteous thing to do.

I have called this company 5 times to have them come out to fix my AC unit. They were the company that installed it and it is still under warranty. Every time I call the receptionist tells me theyre going to send someone and they never do. This is one of the worst businesses I have ever dealt with. Not to mention their LLC is dissolved on the Tennessee Secretary of State website. I would doubt theyre even bonded and insured. DO NOT USE THEM.

Recently had McCarroll Heating and Air out to do a routine preseason service as our a/c was not putting out enough cool air. They were fast, courteous, and very reasonably priced. I would highly recommend this local small business owner.

We have used McCarroll Heating & Air for personal and business needs and we couldnt be more thrilled with the service, follow-through and quality of care we receive from Mike and his team. They are all highly trained professionals and quick to respond to any need. I am proud to recommend McCarroll Heating & Air for all of your HVAC needs!

Stellar customer service! The technicians clearly explained my issue. They were able to give me straight forward answers and costs on what was needed to complete repairs. I highly recommended this company!!

4pm on a Friday.... Worst time for your AC to go out!Called around looking for someone to come out and repair my Ac unit.Found McCarroll Heating and Air. No recording, I was explaining my need for a repair to a real person immediately. I was told I would see a repairman at the house in 15 mins.It is really hard to find someone/a company that answers their phone! I called about 8 different companies before I found McCarroll Heating and Air.....15 Mins later! yup, as promised, my door bell rang and there were two repair trucks in my driveway.I met David Farmer, and Justin Darby. I know a lot about AC as I have a heavy electrical background and my brother is a Heating and Air guy too (not in my state). But I really dont want to crawl around in an attic at 120 degrees. So I can tell you that these guys are on the level and not out to screw anyone. They didnt try to repair anything that didnt need it and told me exactly what the issue was. AC was back up 20 mins after they arrived.In my case, the power surge to start the motor blew the breaker because the dual section capacitor that helps kick start the motor was faulty and needed replacing. (very common reason for ACs not starting).Due to the trust I have with these guys, I bought their Preventative Maintenance Agreement.I DO recommend them. :)

Worst company in Nashville