So far so good. They replaced my head engine and 6 injectors in 3 weeks. So far I didn’t get any codes except fuel sensor and cruise control codes but I do have 1 yr warrant for the job they did. The reason I didn’t give 5 star is because of the price which was too high almost $15k. Apart from that, everything worked perfect. Thank you john for the updates and your understanding.
Staff was very nice. Fulle explained the repair and the alternatives..
I dropped off my truck for a clutch issue and Ubolts. They told me it would be ready in 2 weeks. Called after 2 weeks and they said mechanic called off so it would be ready after weekend. Called after weekend and still not ready. Called on following Thursday and they said it would be ready in the evening. I went in and asked for discount since they couldnt fix in 2 weeks as promised. They said manager is in conference call and I will have to wait, waited an hour but manager didnt talk to me, so I paid full amount and left. There are other google reviews by customers who asked for discount because of service failures but they were also told that the manager is in conference call so i guess this is just their way of saying no discount.
My truck show up several codes including all Injectors, and check engine, frist time misdiagnosed, they say change CPC and com shaft sensors. After they changed, with $1300. All codes still on, they test injectors all good. They changed ACM and engine hardness, core hardness. With total cost of $6,000. After 3weeks truck back on the road. Haddaad dheefta ka xidhay way kaaga shaqaynayaan gaadhiga ha ka werwerin
Easy to get parts. Helpful
They are not professional $890.10 just to diagnose the AC problem in two weeks and at the end they cant fix it and asked me to go to dealership. Dont come here if you want to save your time and money
Great business and very professional. They understood the situation I was in (money) and did their best to help me out and get back on the road. They were very upfront and straight forward with everything I asked them which is very hard to find nowadays. Would recommend to anyone vs going to the freightliner dealership in Columbus. And whats better about WW Williams vs the dealership is that WW Williams has places to park your trailer whereas the dealership doesnt which means your drop your trailer in the road and if someone either runs off with your trailer or if it gets towed you are responsible not the dealership. So definitely a peace of mind coming here
The worst...unaccountable clowns. Poor service and a bunch of excuses
Horrendous!!Truck went in shop for maintenance came out ran 900 mils never to run again and known one is accountable or has answers to what happened. Just bring it back and we will fix it for another 20+thousand dollars‼️What happened to stand behind your work.
I think they are not professional because they did wrong diagnostic,I have problems that coolant lose two gallons a week but they diagnostic different problems.on the way my truck stop because of coolant empty,I towed my truck and paid $1200 but penn power group find the same problems which I had fixed in ww William.I am not a billionaire. So my respected trucker thinks before take truck to ww Williams.see below I have some pictures
Had the right parts, and not aftermarket junk
Very helpful. Good people to deal with
They will lure you in and when your in the facility its all lies,lies,lies. Find another place to repair your truck or apu.
They’re very professional and when I’m saying professional i mean it !! I have been dealing with injectors and oil pressure problem for a month caused by bad mechanics in Texas. I took my truck to W.W Williams told my information and after 4 days my truck was ready and running perfect. Thank you guys Especially Tim and all Mechanics there. 🙏🙏
I would not recommend. They will just throw parts at it until you are blue in the face. Never again.
Brought our diesel motorhome in for service. Staff was very courteous and professional. We bought our motorhome used and unfortunately did not receive any service records so they recommended a service plan and checked everything thoroughly. Very pleased with the service provided.
Thanks John for you helped me
So far great work
Don t take your truck or your hard earned money equipment to those people they will change parts even nothing wrong with them and tell you they have to first change it so figure out next problem $12000 and 6 week s out of job broke again next load because they didnt tight clamps and find out most parts was good didnt need replace dont go there do your research they should not in business reap off people
Stay away from this place. They charged 1420 $ for replacing 4 batteries and diagnostic. Replace fuel pump 13.400$I towed to Chicago were they fixed all those staff for 3700$
Good deals for parts and services
The worst place I have ever beenTired waiting to print for a receipt over 3 hoursLowest service badest costumer service........Specially the fat woman in the front desk....Plz beware of them.. they changed for me a bracket and mudAnd it cost $523...unbelievableDont go there....
They just repaired my truck for injector tubes and replaced fuel filters and I asked them if they can offer me a discount but they refused, I paid $10433.95 with no discount when I asked them to see the manager they told me he is in Confrence call.
Great Customer Service and very reasonably priced!!
Great service, professional and knowledgeable staff, pleasure to work with! Overall great experience, highly recommend! Special thanks to Tim Robbins
Very fast polite people . Not overpriced at all . Before taking my truck there read the reviews and were 50/50 but when i called several freioghliner dealears they were booked up for 5-7 days . Called them took me right inn fixed the problem profetionally without taking time or other advantages to make more$ . Highly recomend!!!!! Time of service :10/31/2019 at 5 pm . Freightliner Cascadia 2017 def issues .
This is not a business theyre here to rob you, please be careful I came here for alignment only and it ended up 1 week and 4000 plus flat tire, they towed my truck from their facility to somewhere else and they changed me towing. Im warning you owners
The worst place you can come to fix your truck. $880 for reaplacing a one wheel seal this is outrageous. Stay away from this place.
Got my truck fixed in a timely manner. Thanks Tim Robbins.
AC failed in the Penske rental labor day. They opened the shop and quickly fixed it so I was able to get back on the road. Friendly and professional service.
Forgot his name, but one of the guys in the front desk just lost it once i asked to speak to a manager. This is my 4th visit for the same DEF problem they took thousands to fix. With that said, after dealing with the manager and specially Steve, I had a change of heart. I was going to rate it a 1 star for poor service dealing with the guy in the front desk but decided to rate it a 4 star after dealing with STEVE who nicely break down the repairs and charges with respect.
Quick turn around on parts and service
Nice place. If your semi trucks broken they can fix it.
They cant live up to their warranty. Terrible Customer service
I have mixed feelings about this place. Lol I got my truck out once and they left lines loose on my air shift and I had to replace 2 exhaust clamps that were broken after they did exhaust work on my truck. Most of the time its takes a week just to get in the building for them just to look at it! I dont know if thats a sign of the times for these new engines their junk
My truck was towed in on Noon because wasnt able to get diagnosis off ECM checked it out in a timely matter found problem I gave ok was back on road in less than 24hrs. I highly recommend prompt service
I spend $4600.00 to fix my leak and 2 months later oil was still leak in ecm.i spend another $12000.00 to fix leak change dpf filters,check engine light,turbo leakLost 20 days without work and now my dpf filter wasnt mounted properly the clamps are loose.They will milk you.
Bad
This people are bunch of rip off took my own egr cooler pulled off by my mechanic to pressure test charged me 250. Never well I take them service agan.
Don t ever take your truck to those scammers t hey will rip you off...
Quick and knowledgeable..
Great work